Samsung Galaxy S6 (SM-G920F) User Manual

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4 Adjust the size of the frame or draw a line around an area that you want to restrict.
5 Tap DONE.
The device displays the restricted area. The restricted area will not react when you touch 
it and the device’s hard keys will be disabled.
To deactivate interaction control mode, press and hold the Home key and the Volume key 
down simultaneously.
Direction lock
Create a directional combination to unlock the screen.
1 On the Apps screen, tap Settings → Accessibility → Direction lock and tap the switch 
to activate it.
2 Drag your finger up, down, left, or right more than four times, and then tap CONTINUE.
3 Draw the direction combination again to verify it and tap CONFIRM.
4 Set a backup PIN to unlock the screen in case you forget the combination.
Notification reminder
Set the device to alert you to notifications that you have not checked at the interval.
On the Apps screen, tap 
Settings → Accessibility → Notification reminder, and then tap 
the switch to activate it.
To set the device to vibrate when you have unchecked notifications, tap the 
Vibrate switch to 
activate it.
To set the device to turn on the notification light when you have unchecked notifications 
while the screen is turned off, tap the 
LED indicator switch to activate it.
To set an interval between alerts, tap 
Reminder interval.
To set apps to alert you to notifications, select apps under 
Select applications.   
						

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Answering or ending calls
Change the method of answering or ending calls.
On the Apps screen, tap 
Settings → Accessibility → Answering and ending calls.
Select the desired method.
Using single tap mode
When an alarm sounds or a call comes in, tap the button to stop the alarm or answer the call 
instead of dragging the button.
On the Apps screen, tap 
Settings → Accessibility, and then tap the Single tap mode switch 
to activate it.
Managing accessibility settings
Saving accessibility settings in a file
Export the current accessibility settings in a file.
On the Apps screen, tap 
Settings → Accessibility → Manage accessibility → Import/
Export
 → Export to My Files.
Importing an accessibility settings file
Import an accessibility settings file and update the current settings.
On the Apps screen, tap 
Settings → Accessibility → Manage accessibility → Import/
Export
 → Import from My Files. Select a file to import and tap DONE. The accessibility 
settings will be updated according to the imported file.
Sharing accessibility settings files
Share accessibility settings files with others via email,  Wi-Fi Direct, Bluetooth, and more.
On the Apps screen, tap 
Settings → Accessibility → Manage accessibility → Share via. 
Then, select the accessibility files and tap 
DONE. Select a sharing method and follow the on-
screen instructions to share the files.   
						

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Troubleshooting
Before contacting a Samsung Service Centre, please attempt the following solutions. Some 
situations may not apply to your device.
When you turn on your device or while you are using the device, it 
prompts you to enter one of the following codes:
•	Password: When the device lock feature is enabled, you must enter the password you set 
for the device.
•	PIN: When using the device for the first time or when the PIN requirement is enabled, you 
must enter the PIN supplied with the SIM or USIM card. You can disable this feature by 
using the Lock SIM card menu.
•	PUK: Your SIM or USIM card is blocked, usually as a result of entering your PIN incorrectly 
several times. You must enter the PUK supplied by your service provider.
•	PIN2: When you access a menu requiring the PIN2 , you must enter the PIN2 supplied with 
the SIM or USIM card. For more information, contact your service provider.
Your device displays network or service error messages
•	When you are in areas with weak signals or poor reception, you may lose reception. Move 
to another area and try again. While moving, error messages may appear repeatedly.
•	You cannot access some options without a subscription. For more information, contact 
your service provider.
Your device does not turn on
When the battery is completely discharged, your device will not turn on. Fully charge the 
battery before turning on the device.   
						

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The touchscreen responds slowly or improperly
•	If you attach a protective cover or optional accessories to the touchscreen, the 
touchscreen may not function properly.
•	If you are wearing gloves, if your hands are not clean while touching the touchscreen, 
or if you tap the screen with sharp objects or your fingertips, the touchscreen may 
malfunction.
•	The touchscreen may malfunction in humid conditions or when exposed to water.
•	Restart your device to clear any temporary software bugs.
•	Ensure that your device software is updated to the latest version.
•	If the touchscreen is scratched or damaged, visit a Samsung Service Centre.
Your device freezes or has fatal errors
If your device freezes or hangs, you may need to close apps or turn off the device and turn 
it on again. If your device is frozen and unresponsive, press and hold the Power key and the 
Volume key down simultaneously for more than 7 seconds to restart it.
If this does not solve the problem, perform a factory data reset. On the Apps screen, 
tap 
Settings → Backup and reset → Factory data reset → RESET DEVICE → ERASE 
EVERYTHING
. Before performing the factory data reset, remember to make backup copies of 
all important data stored in the device.
If the problem is still not resolved, contact a Samsung Service Centre.
Calls are not connected
•	Ensure that you have accessed the right cellular network.
•	Ensure that you have not set call barring for the phone number you are dialling.
•	Ensure that you have not set call barring for the incoming phone number.
Others cannot hear you speaking on a call
•	Ensure that you are not covering the built-in microphone.
•	Ensure that the microphone is close to your mouth.
•	If using a headset, ensure that it is properly connected.   
						

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Sound echoes during a call
Adjust the volume by pressing the Volume key or move to another area.
A cellular network or the Internet is often disconnected or audio 
quality is poor
•	Ensure that you are not blocking the device’s internal antenna.
•	When you are in areas with weak signals or poor reception, you may lose reception. You 
may have connectivity problems due to issues with the service provider’s base station. 
Move to another area and try again.
•	When using the device while moving, wireless network services may be disabled due to 
issues with the service provider’s network.
The battery icon is empty
Your battery is low. Charge the battery.
The battery does not charge properly (For Samsung-approved 
chargers)
•	Ensure that the charger is connected properly.
•	Visit a Samsung Service Centre and have the battery replaced.
The battery depletes faster than when first purchased
•	When you expose the device or the battery to very cold or very hot temperatures, the 
useful charge may be reduced.
•	Battery consumption increases when you use messaging features or some apps, such as 
games or the Internet.
•	The battery is consumable and the useful charge will get shorter over time.
Your device is hot to the touch
When you use apps that require more power or use apps on your device for an extended 
period of time, your device may feel hot to the touch. This is normal and should not affect 
your device’s lifespan or performance.   
						

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Error messages appear when launching the camera
Your device must have sufficient available memory and battery power to operate the camera 
app. If you receive error messages when launching the camera, try the following:
•	Charge the battery.
•	Free some memory by transferring files to a computer or deleting files from your device.
•	Restart the device. If you are still having trouble with the camera app after trying these 
tips, contact a Samsung Service Centre.
Photo quality is poorer than the preview
•	The quality of your photos may vary, depending on the surroundings and the 
photography techniques you use.
•	If you take photos in dark areas, at night, or indoors, image noise may occur or images 
may be out of focus.
Error messages appear when opening multimedia files
If you receive error messages or multimedia files do not play when you open them on your 
device, try the following:
•	Free some memory by transferring files to a computer or deleting files from your device.
•	Ensure that the music file is not Digital Rights Management (DRM)-protected. If the file is 
DRM-protected, ensure that you have the appropriate licence or key to play the file.
•	Ensure that the file formats are supported by the device. If a file format is not supported, 
such as DivX or AC3, install an app that supports it. To confirm the file formats that your 
device supports, visit www.samsung.com.
•	Your device supports photos and videos captured with the device. Photos and videos 
captured by other devices may not work properly.
•	Your device supports multimedia files that are authorised by your network service 
provider or providers of additional services. Some content circulated on the Internet, 
such as ringtones, videos, or wallpapers, may not work properly.   
						

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Another Bluetooth device is not located
•	Ensure that the Bluetooth wireless feature is activated on your device.
•	Ensure that the Bluetooth wireless feature is activated on the device you wish to connect 
to.
•	Ensure that your device and the other Bluetooth device are within the maximum 
Bluetooth range (10 m).
If the tips above do not solve the problem, contact a Samsung Service Centre.
A connection is not established when you connect the device to a 
computer
•	Ensure that the USB cable you are using is compatible with your device.
•	Ensure that you have the proper driver installed and updated on your computer.
•	If you are a Windows XP user, ensure that you have Windows XP Service Pack 3  or higher 
installed on your computer.
Your device cannot find your current location
GPS signals may be obstructed in some locations, such as indoors. Set the device to use  Wi-Fi 
or a mobile network to find your current location in these situations.
Data stored in the device has been lost
Always make backup copies of all important data stored in the device. Otherwise, you cannot 
restore data if it is corrupted or lost. Samsung is not responsible for the loss of data stored in 
the device.
A small gap appears around the outside of the device case
•	This gap is a necessary manufacturing feature and some minor rocking or vibration of 
parts may occur.
•	Over time, friction between parts may cause this gap to expand slightly.   
						

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Removing the battery (non-removable type)
•	These instructions are only for your service provider or an authorised repair agent.
•	Damage or faults caused by the unauthorised removal of the battery are not 
covered by the warranty.
•	To remove or replace the battery, contact your service provider or an authorised 
repair agent.
1 Remove the SIM card tray from the device before starting battery removal.
2 Remove the back cover.
3 Loosen and remove the screws as shown in the image below.                
						

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4 Remove the circuit board.
5 Disconnect the battery connector as shown in the image below.
6 Remove the battery.  
						

							Copyright
Copyright © 2015 Samsung Electronics
This manual is protected under international copyright laws.
No part of this manual may be reproduced, distributed, translated, or transmitted in any form 
or by any means, electronic or mechanical, including photocopying, recording, or storing 
in any information storage and retrieval system, without the prior written permission of 
Samsung Electronics.
Trademarks
•	SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics.
•	Bluetooth® is a registered trademark of Bluetooth SIG, Inc. worldwide.
•	Wi-Fi®, Wi-Fi Protected Setup™, Wi-Fi Direct™, Wi-Fi CERTIFIED™, and the Wi-Fi logo are 
registered trademarks of the  Wi-Fi Alliance.
•	All other trademarks and copyrights are the property of their respective owners.