Samsung Galaxy S3 User Manual

Troubleshooting
161
Troubleshooting
When you turn on your device or while you are 
using the device, it prompts you to enter one of the 
following codes:
CodeTry this to solve the problem:
Password When the device lock feature is enabled, 
you must enter the password you set for the 
device.
PIN When using the device for the first time or 
when the PIN requirement is enabled, you 
must enter the PIN supplied with the SIM or 
USIM card. You can disable this feature by 
using Lock SIM card.
PUK Your SIM or...

Troubleshooting
162
The touch screen responds slowly or improperly
If your device has a touch screen and the touch screen is not 
responding properly, try the following:Remove any protective covers from the touch screen. 
 
●
Protective covers may prevent the device from recognising 
your inputs and are not recommended for touch screen 
devices.
Ensure that your hands are clean and dry when tapping the 
 
●
touch screen.
Restart your device to clear any temporary software bugs.
 
●
Ensure that your...

Troubleshooting
163
Outgoing calls are not connected
Ensure that you have pressed the Dial key. 
●
Ensure that you have accessed the correct cellular network. 
●
Ensure that you have not set call barring for the phone  
●
number you are dialling.
Incoming calls are not connected
Ensure that your device is turned on. 
●
Ensure that you have accessed the correct cellular network. 
●
Ensure that you have not set call barring for the incoming  
●
phone number.
Others cannot hear you speaking on a call
Ensure...

Troubleshooting
164
The device beeps and the battery icon is empty
Your battery is low. Recharge or replace the battery to 
continue using the device.
The battery does not charge properly or the device 
turns off
The battery terminals may be dirty. Wipe the gold-coloured  
●
contacts with a clean, soft cloth and try charging the 
battery again.
If the battery will no longer charge completely, dispose 
 
●
of the old battery properly and replace it with a new 
battery (refer to your local regulations for...

Troubleshooting
165
Error messages appear when launching the FM radio
The FM radio application on your device uses the headset 
cable as an antenna. Without a headset connected, the FM 
radio will be unable to receive radio stations. To use the FM 
radio, first ensure that the headset is properly connected. 
Next, scan for and save the available radio stations.
If you still cannot use the FM radio after performing these 
steps, try accessing your desired station with another radio 
receiver. If you can...

Troubleshooting
166
A connection is not established when you connect 
the device to a computer
Ensure that the USB cable you are using is compatible with  
●
your device.
Ensure that you have the proper drivers installed and 
 
●
updated on your computer.
If you are a Windows XP user, ensure that you have 
 
●
Windows XP Service Pack 3 or higher installed on your 
computer.
Ensure that you have Samsung Kies 2.0 or Windows Media 
 
●
Player 10 or higher installed on your computer. 

Safety information
167
Safety information
To prevent injury to yourself and others, or damage to your device, read all of 
the following information before using your device.
Warning: Prevent electric shock, fire, and 
explosion
Do not use damaged power cords or plugs, or loose electrical 
sockets
Do not touch the power cord with wet hands or disconnect the 
charger by pulling the cord
Do not bend or damage the power cord
Do not use your device while it is charging or touch your device 
with wet hands
Do...

Safety information
168
Never place batteries or devices on or in heating devices, such as microwave 
•	
ovens, stoves, or radiators. Batteries may explode when overheated.
Never crush or puncture the battery. Avoid exposing the battery to high 
•	
external pressure, which can lead to an internal short circuit and overheating.
Protect the device, batteries, and chargers from damage
Avoid exposing your device and batteries to very cold or very hot 
•	
temperatures.
Extreme temperatures can damage the...

Safety information
169
If you use a hearing aid, contact the manufacturer for information 
about radio interference
The radio frequency emitted by your device may interfere with some hearing 
aids. Before using your device, contact the manufacturer to determine whether 
or not your hearing aid will be affected by radio frequencies emitted by the 
device.
Turn off the device in potentially explosive environments
Turn off your device in potentially explosive environments instead of 
•	
removing the...

Safety information
170
Do not take notes or look up phone numbers. Jotting down a “to do” list or 
•	
flipping through your address book takes attention away from your primary 
responsibility of driving safely.
Dial sensibly and assess the traffic. Place calls when you are not moving or 
•	
before pulling into traffic. Try to plan calls when your car will be stationary.
Do not engage in stressful or emotional conversations that may be 
•	
distracting. Make the person you are talking to aware that you are...