Samsung Galaxy Note 2 Owners Manual

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What are the limits on SAMSUNG’s liability?
THIS LIMITED WARRANTY SETS OUT THE FULL EXTENT OF 
SAMSUNG’S RESPONSIBILITIES, AND THE EXCLUSIVE 
REMEDY REGARDING THE PRODUCTS. 
ALL IMPLIED WARRANTIES, INCLUDING WITHOUT 
LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY 
AND FITNESS FOR A PARTICULAR  PURPOSE, ARE LIMITED TO 
THE DURATION OF THIS LIMITED WARRANTY. IN NO EVENT 
SHALL SAMSUNG BE LIABLE FOR DAMAGES IN EXCESS OF 
THE PURCHASE PRICE OF THE PRODUCT OR FOR, WITHOUT 
LIMITATION, COMMERCIAL LOSS OF ANY SORT; LOSS OF 
USE, TIME, DATA, REPUTATION, OPPORTUNITY, GOODWILL, 
PROFITS OR SAVINGS; INCONVENIENCE; INCIDENTAL, 
SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES; OR 
DAMAGES ARISING FROM THE USE OR INABILITY TO USE THE 
PRODUCT. SOME STATES AND JURISDICTIONS DO NOT 
ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY 
LASTS, OR THE DISCLAIMER OR LIMITATION OF INCIDENTAL 
OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS 
AND DISCLAIMERS MAY NOT APPLY TO YOU.
SAMSUNG MAKES NO WARRANTIE S OR REPRESENTATIONS, 
EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, AS TO 
THE QUALITY, CAPABILITIES, OPERATIONS, PERFORMANCE  OR SUITABILITY OF ANY THIRD-PARTY SOFTWARE OR 
EQUIPMENT USED IN CONJUNCTION WITH THE PRODUCT, OR 
THE ABILITY TO INTEGRATE 
ANY SUCH SOFTWARE OR 
EQUIPMENT WITH THE PRODUCT, WHETHER SUCH 
THIRD-PARTY SOFTWARE OR EQ UIPMENT IS INCLUDED WITH 
THE PRODUCT DISTRIBUTED BY SAMSUNG OR OTHERWISE. 
RESPONSIBILITY FOR THE QUALITY, CAPABILITIES, 
OPERATIONS, PERFORMANCE AND SUITABILITY OF ANY 
SUCH THIRD-PARTY SOFTWARE OR EQUIPMENT RESTS 
SOLELY WITH THE USER AND THE DIRECT VENDOR, OWNER 
OR SUPPLIER OF SUCH TH IRD-PARTY SOFTWARE OR 
EQUIPMENT.
Nothing in the Product instructions or information shall be 
construed to create an express warranty of any kind with 
respect to the Products. No  agent, employee, dealer, 
representative or reseller is  authorized to modify or extend 
this Limited Warranty or to m ake binding representations or 
claims, whether in advertising, presentations or otherwise, 
on behalf of SAMSUNG regarding the Products or this Limited 
Warranty.
This Limited Warranty gives you specific legal rights, and you 
may also have other rights that vary from state to state. 
						

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What is the procedure for resolving disputes?
ALL DISPUTES WITH SAMSUNG ARISING IN ANY WAY FROM 
THIS LIMITED WARRANTY OR THE SALE, CONDITION OR 
PERFORMANCE OF THE PRODUCTS SHALL BE RESOLVED 
EXCLUSIVELY THROUGH FINAL AND BINDING ARBITRATION, 
AND NOT BY A COURT OR JURY. 
Any such dispute shall not be co mbined or consolidated with 
a dispute involving any other person’s or entity’s Product or 
claim, and specifica lly, without limitation of the foregoing, 
shall not under any circumstances proceed as part of a class 
action. The arbitration shall be conducted before a single 
arbitrator, whose award may not exceed, in form or amount, 
the relief allowed by the applicable law. The arbitration shall 
be conducted according to the American Arbitration 
Association (AAA) Commercial Arbi tration Rules applicable to 
consumer disputes. This arbitration provision is entered 
pursuant to the Federal Arbitration Act. The laws of the State 
of Texas, without reference to  its choice of laws principles, 
shall govern the interpretation  of the Limited Warranty and all 
disputes that are subject to this arbitration provision. The 
arbitrator shall decide all issues of interpretation and 
application of this arbitratio n provision and the Limited 
Warranty. For any arbitration in which your total damage claims, 
exclusive of attorney fees and expert witness fees, are 
$5,000.00 or less (“Small Claim”), the arbitrator may, if you 
prevail, award your reasonable attorney fees, expert witness 
fees and costs as part of any award, but may not grant 
SAMSUNG its attorney fees, ex
pert witness fees or costs 
unless it is determined that the claim was brought in bad 
faith. In a Small Claim case, you shall be required to pay no 
more than half of the total administrative, facility and 
arbitrator fees, or $50.00 of su ch fees, whichever is less, and 
SAMSUNG shall pay the remainder of such fees. 
Administrative, facility and arbitrator fees for arbitrations in 
which your total damage claims, exclusive of attorney fees 
and expert witness fees, exceed $5,000.00 (“Large Claim”) 
shall be determined according to AAA rules. In a Large Claim 
case, the arbitrator may grant to the prevailing party, or 
apportion among the parties, reasonable attorney fees, 
expert witness fees and costs. Judgment may be entered on 
the arbitrator’s award in any court of competent jurisdiction.
This arbitration provision also applies to claims against 
SAMSUNG’s employees, representatives and affiliates if any 
such claim arises from the Product’s sale, condition or 
performance. 
						

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You may opt out of this dispute resolution procedure by 
providing notice to SAMSUNG no later than 30 calendar days 
from the date of the first consum er purchaser’s purchase of the 
Product. To opt out, you must  send notice by e-mail to 
[email protected], with the subject line: “Arbitration 
Opt Out.” You must include in the opt out e-mail (a) your name 
and address; (b) the date on wh ich the Product was purchased; 
(c) the Product model name or  model number; and (d) the IMEI 
or MEID or Serial Number, as applicable, if you have it (the IMEI 
or MEID or Serial Number can  be found (i) on the Product box; 
(ii) on the Product informatio n screen, which can be found 
under “Settings;” (iii) on a label  on the back of the Product 
beneath the battery, if  the battery is removable; and (iv) on the 
outside of the Product if th e battery is not removable). 
Alternatively, you may opt out by calling 1-888-987-4357 no 
later than 30 calendar days from  the date of the first consumer 
purchaser’s purchase of the Pr oduct and providing the same 
information. These are the only two forms of notice that will be 
effective to opt out of this dispute resolution procedure. Opting 
out of this dispute resolution procedure will not affect the 
coverage of the Limited Warra nty in any way, and you will 
continue to enjoy the benefits of the Limited Warranty. Severability
If any portion of this Limited Warranty is held to be illegal or 
unenforceable, such partial illegality or unenforceability shall 
not affect the enforceability of the remainder of the Limited 
Warranty.
Precautions for Transfer and Disposal
If data stored on this device is deleted or reformatted using 
the standard methods,
 the data only appears to be removed 
on a superficial level, and it may be possible for someone to 
retrieve and reuse the data by means of special software.
To avoid unintended information  leaks and other problems of 
this sort, it is recommended that  the device be returned to 
Samsung’s Customer Care Cent er for an Extended File 
System (EFS) Clear which will eliminate all user memory and 
return all settings to default settings. Please contact the 
Samsung Customer Care Center for details.
Important! Please provide warranty information (proof of  purchase) to Samsung’s Customer Care Center in 
order to provide this service at no charge. If the 
warranty has expired on the device, charges may 
apply. 
						

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Samsung Telecommunications America, LLC
1301 E. Lookout Drive
Richardson, Texas 75082
Phone: 1-800-SAMSUNG
Phone: 1-888-987-HELP (4357)
©2012 Samsung Telecommunications America, LLC. All 
rights reserved.
No reproduction in whole or  in part allowed without prior 
written approval. Specifications and availability subject to 
change without notice. [111611]
End User License Agreement for 
Software
IMPORTANT. READ CAREFULLY: This End User License 
Agreement (EULA) is a legal agreement between you 
(either an individual or a  single entity) and Samsung 
Electronics Co., Ltd. (Sams ung Electronics Co.) for 
software, owned by Samsung Electronics Co. and its 
affiliated companies and its third party suppliers and 
licensors, that accompanies  this EULA, which includes 
computer software and may  include associated media, 
printed materials, online or electronic documentation  (Software). 
Samsung Electronics Co. is
 a separate company 
from the company that provides the limited warranty for this 
mobile device, Sa msung Telecommunications America, LLC.
This device requires the use  of preloaded software in its 
normal operation.  BY USING THE DEVICE OR ITS PRELOADED 
SOFTWARE, YOU ACCEPT THE TERMS OF THIS EULA. IF YOU 
DO NOT ACCEPT THESE TERMS, 
DO NOT USE THE DEVICE OR 
THE SOFTWARE. INSTEAD, RETURN THE DEVICE TO THE 
RETAILER FOR A REFUND OR CREDIT. 
1. GRANT OF LICENSE. Samsung Electronics Co. grants you 
the following rights provided th at you comply with all terms 
and conditions of this EULA: You may install, use, access, 
display and run one copy of the Software on the local hard 
disk(s) or other permanent storage media of one computer 
and use the Software on a single computer or a mobile 
device at a time, and you may not make the Software 
available over a network where it could be used by multiple 
computers at the same time. You may make one copy of the 
Software in machine readable form for backup purposes 
only; provided that the back up copy must include all 
copyright or other proprietar y notices contained on the 
original. 
						

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2. RESERVATION OF RIGHTS AND OWNERSHIP. Samsung 
Electronics Co. reserves all ri
ghts not expressly granted to 
you in this EULA. The Software  is protected by copyright and 
other intellectual property laws and treaties. Samsung 
Electronics Co. or its suppliers own the title, copyright and 
other intellectual property rights in the Software. The 
Software is licensed, not sold.
3. LIMITATIONS ON END USER  RIGHTS. You may not reverse 
engineer, decompile, disassemble, or otherwise attempt to 
discover the source code or  algorithms of, the Software 
(except and only to the extent th at such activity is expressly 
permitted by applicable law not  withstanding this limitation), 
or modify, or disable any features of, the Software, or create 
derivative works based on the Software. You may not rent, 
lease, lend, sublicense or provide commercial hosting 
services with the Software.
4. CONSENT TO USE OF DATA. You agree that Samsung 
Electronics Co. and its affiliates may collect and use 
technical information gathered as part of the product support 
services related to the Software provided to you, if any. 
Samsung Electronics Co. and its affiliates may use this 
information solely to improve their products or to provide  customized services or technologies to you and will not 
disclose this information in a form that personally identifies 
you.
5. UPGRADES. This EULA applies to updates, supplements 
and add-on components (if any) of the Software that 
Samsung Electronics Co. may provide to you or make 
available to you after the date you obtain your initial copy of 
the Software, unless we provide other terms along with such 
upgrade. To use Software identi
fied as an upgrade, you must 
first be licensed for the Software identified by Samsung 
Electronics Co. as eligible for the upgrade. After upgrading, 
you may no longer use the Software that formed the basis for 
your upgrade eligibility.
6. SOFTWARE TRANSFER. You may not transfer this EULA or 
the rights to the Software granted herein to any third party 
unless it is in connection with the sale of the mobile device 
which the Software accompanied.  In such event, the transfer 
must include all of the Software (including all component 
parts, the media and printed materials, any upgrades, this 
EULA) and you may not retain  any copies of the Software. 
The transfer may not be an in direct transfer, such as a 
consignment. Prior to the transf er, the end user receiving the 
Software must agree to all the EULA terms. 
						

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7. EXPORT RESTRICTIONS. You acknowledge that the 
Software is subject to export restrictions of various countries. 
You agree to comply with all applicable international and 
national laws that apply to the Software, including the U.S. 
Export Administration Regulations, as well as end user, end 
use, and destination restrictions issued by U.S. and other 
governments.
8. TERMINATION. This EULA is effective until terminated. Your 
rights under this License will terminate automatically without 
notice from Samsung Electronics Co. if you fail to comply 
with any of the terms and conditions of this EULA. Upon 
termination of this EULA, yo
u must cease all use of the 
Software and destroy all copies, full or partial, of the 
Software.
9. Disclaimer of Warranty. ALL SOFTWARE PROVIDED BY 
SAMSUNG ELECTRONICS CO. WITH  THIS MOBILE DEVICE IS 
PROVIDED AS IS AND ON AN  AS AVAILABLE BASIS, 
WITHOUT WARRANTIES OF ANY KIND FROM SAMSUNG 
ELECTRONICS CO., EITHER EXPRESS OR IMPLIED. TO THE 
FULLEST EXTENT POSSIBLE PURSUANT TO APPLICABLE 
LAW, SAMSUNG ELECTRONICS CO. DISCLAIMS ALL 
WARRANTIES EXPRESS, IMPLIED, OR STATUTORY, 
INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF 
MERCHANTABILITY, SATISFACTORY QUALITY OR  WORKMANLIKE EFFORT, FITNESS FOR A PARTICULAR 
PURPOSE, RELIABILITY OR AVAILABILITY, ACCURACY, LACK 
OF VIRUSES, QUIET ENJOYMENT, NON INFRINGEMENT OF 
THIRD PARTY RIGHTS OR OTHER VIOLATION OF RIGHTS. 
SOME JURISDICTIONS DO NOT ALLOW EXCLUSIONS OR 
LIMITATIONS OF IMPLIED WARRANTIES, SO THE ABOVE 
EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. NO 
ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, 
OBTAINED BY YOU FROM SAMSUNG ELECTRONICS CO. OR 
ITS AFFILIATES SHALL BE DEEMED TO ALTER THIS 
DISCLAIMER BY SAMSUNG ELECTRONICS CO. OF WARRANTY 
REGARDING THE SOFTWARE, OR TO CREATE ANY WARRANTY 
OF ANY SORT FROM SAMSUNG ELECTRONICS CO. 
10. THIRD-PARTY APPLICATIONS. Certain third party 
applications may be included 
with, or downloaded to this 
mobile device. Samsung Electronics Co. makes no 
representations whatsoever abou t any of these applications. 
Since Samsung Electronics Co. has no control over such 
applications, you acknowledge and agree that Samsung 
Electronics Co. is not responsibl e for the availability of such 
applications and is not responsible or liable for any content, 
advertising, products, services, or other materials on or 
available from such applications. You expressly acknowledge 
and agree that use of third party applications is at your sole  
						

							Warranty Information       240
risk and that the entire risk of unsatisfactory quality, 
performance, accuracy and effort is with you. It is up to you 
to take precautions to ensure th
at whatever you select to use 
is free of such items as viruses, worms, Trojan horses, and 
other items of a destructive nature. References on this 
mobile device to any names, ma rks, products, or services of 
any third-parties are provided solely as a convenience to you, 
and do not constitute or imply an endorsement, sponsorship, 
or recommendation of, or affiliation with the third party or its 
products and services. You ag ree that Samsung Electronics 
Co. shall not be responsible or liable, directly or indirectly, for 
any damage or loss caused or alleged to be caused by, or in 
connection with, use of or reliance on any such third party 
content, products, or services  available on or through any 
such application. You acknowledge and agree that the use of 
any third-party application is  governed by such third party 
application providers Terms of Use, License Agreement, 
Privacy Policy, or other such agreement and that any 
information or personal data you provide, wh ether knowingly 
or unknowingly, to such third-party application provider, will 
be subject to such third party application providers privacy 
policy, if such a policy exists. SAMSUNG ELECTRONICS CO.  DISCLAIMS ANY RESPONSIBILITY FOR ANY DISCLOSURE OF 
INFORMATION OR ANY OTHER PRACTICES OF ANY THIRD 
PARTY APPLICATION PROVIDER.
11. Disclaimer of Warranty Regarding Third Party 
Applications. SAMSUNG ELECTRONICS CO. DOES NOT 
WARRANT OR MAKE ANY REPRESENTATIONS REGARDING 
THE AVAILABILITY, USE, TIME
LINESS, SECURITY, VALIDITY, 
ACCURACY, OR RELIABILITY OF , OR THE RESULTS OF THE 
USE OF, OR OTHERWISE RESPECTING, THE CONTENT OF ANY 
THIRD PARTY APPLICATION WH ETHER SUCH THIRD PARTY 
APPLICATION IS INCLUDED WITH THE PRODUCT 
DISTRIBUTED BY SAMSUN G ELECTRONICS CO., IS 
DOWNLOADED, OR OTHERWISE OBTAINED. USE OF ANY 
THIRD PARTY APPLICATION IS DONE AT YOUR OWN 
DISCRETION AND RISK AND YOU ARE SOLELY RESPONSIBLE 
FOR ANY DAMAGE TO THE MOBILE DEVICE OR LOSS OF DATA 
THAT RESULTS FROM THE DOWNL OADING OR USE OF SUCH 
THIRD PARTY APPLICATIONS. SAMSUNG ELECTRONICS CO. 
EXPRESSLY DISCLAIMS ANY WARRANTY REGARDING 
WHETHER YOUR PERSONAL INFORMATION IS CAPTURED BY 
ANY THIRD PARTY APPLICATION PROVIDER OR THE USE TO 
WHICH SUCH PERSONAL INFORMATION MAY BE PUT BY 
SUCH THIRD PARTY APPLICATION PROVIDER. ANY THIRD 
PARTY APPLICATIONS PROVIDED WITH THIS MOBILE DEVICE  
						

							241
ARE PROVIDED AS IS AND ON AN AS AVAILABLE BASIS, 
WITHOUT WARRANTIES OF ANY KIND FROM SAMSUNG 
ELECTRONICS CO., EITHER EXPRESS OR IMPLIED. TO THE 
FULLEST EXTENT POSSIBLE PURSUANT TO APPLICABLE 
LAW, SAMSUNG ELECTRONICS CO. DISCLAIMS ALL 
WARRANTIES EXPRESS, IMPLIED, OR STATUTORY, 
INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF 
MERCHANTABILITY, SATISFACTORY QUALITY OR 
WORKMANLIKE EFFORT, FITNESS FOR A PARTICULAR 
PURPOSE, RELIABILITY OR AVAILABILITY, ACCURACY, LACK 
OF VIRUSES, QUIET ENJOYMENT, NON INFRINGEMENT OF 
THIRD PARTY RIGHTS OR OTHER VIOLATION OF RIGHTS. 
SAMSUNG ELECTRONICS CO. DOES NOT WARRANT AGAINST 
INTERFERENCE WITH YOUR ENJOYMENT OF THE THIRD 
PARTY APPLICATION, THAT THE FUNCTIONS CONTAINED IN 
THE THIRD PARTY APPLICATION WILL MEET YOUR 
REQUIREMENTS, THAT THE OPERATION OF THE THIRD PARTY 
APPLICATION WILL BE UNINTERRUPTED OR ERROR FREE, OR 
THAT DEFECTS IN THE THIRD PARTY APPLICATION WILL BE 
CORRECTED. YOU ASSUME THE ENTIRE COST OF ALL 
NECESSARY SERVICING, REPAIR, OR CORRECTION. SOME 
JURISDICTIONS DO NOT ALLOW EXCLUSIONS OR 
LIMITATIONS OF IMPLIED WARRANTIES, SO THE ABOVE 
EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU. NO 
ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, 
OBTAINED BY YOU FROM SAMSUNG ELECTRONICS CO. OR 
ANY OTHER PERSON OR ENTITY SHALL BE DEEMED TO 
ALTER THIS DISCLAIMER OF WARRANTY REGARDING THIRD 
PARTY APPLICATIONS, OR TO CREATE ANY WARRANTY BY 
SAMSUNG ELECTRONICS CO.
12. Limitation of Liability.
 SAMSUNG ELECTRONICS CO. WILL 
NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING 
OUT OF OR RELATING TO THE USE OR THE INABILITY TO USE 
THE SOFTWARE OR ANY THIRD PARTY APPLICATION, ITS 
CONTENT OR FUNCTIONALITY, INCLUDING BUT NOT LIMITED 
TO DAMAGES CAUSED BY  OR RELATED TO ERRORS, 
OMISSIONS, INTERRUPTIONS , DEFECTS, DELAY IN 
OPERATION OR TRANSMISSION, COMPUTER VIRUS, FAILURE 
TO CONNECT, NETWORK CHARGES, IN-APP PURCHASES, 
AND ALL OTHER DIRECT, INDIRE CT, SPECIAL, INCIDENTAL, 
EXEMPLARY, OR CONSEQUENTIAL DAMAGES EVEN IF 
SAMSUNG ELECTRONICS CO. HAS BEEN ADVISED OF THE 
POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO 
NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL 
OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSIONS 
OR LIMITATIONS MAY NOT APPLY TO YOU. 
NOTWITHSTANDING THE FOREGOING, SAMSUNG 
ELECTRONIC CO.S TOTAL LIABILITY TO YOU FOR ALL  
						

							Warranty Information       242
LOSSES, DAMAGES, CAUSES OF ACTION, INCLUDING BUT 
NOT LIMITED TO THOSE BASED ON CONTRACT, TORT, OR 
OTHERWISE, ARISING OUT OF YOUR USE OF THE SOFTWARE 
OR THIRD PARTY APPLICATIONS ON THIS MOBILE DEVICE, OR 
ANY OTHER PROVISION OF THIS
 EULA, SHALL NOT EXCEED 
THE AMOUNT PURCHASER PAID SPECIFICALLY FOR THIS 
MOBILE DEVICE OR ANY SUCH  THIRD PARTY APPLICATION 
THAT WAS INCLUDED WITH THIS MOBILE DEVICE. THE 
FOREGOING LIMITATIONS, EXCLUSIONS, AND DISCLAIMERS 
(INCLUDING SECTIONS 9, 10, 11 AND 12) SHALL APPLY TO 
THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, 
EVEN IF ANY REMEDY FAILS ITS ESSENTIAL PURPOSE.
13. U.S. Government End Users Restricted Rights. The 
Software is licensed only with restricted rights and as 
commercial items consisting of commercial software 
and commercial software documentation with only those 
rights as are granted to all other end users pursuant to the 
terms and conditions herein.  All Products are provided only 
with restricted rights with only those rights as are granted 
to all other end users pursuant to the terms and conditions 
herein.  All Software and Prod ucts are provided subject to 
Federal Acquisition Regulation (FAR) 52.227.19.   14. APPLICABLE LAW. This EULA is governed by the laws of 
TEXAS, without regard to conflicts of laws principles. This 
EULA shall not be governed 
by the UN Convention on 
Contracts for the International Sale of Goods, the application 
of which is expressly excluded. 
15.  DISPUTE RESOLUTION.  
(a) Non-United States residents.   If a dispute, controversy or 
difference is not amicably settled, it shall be finally resolved 
by arbitration in Seoul, Korea in accordance with the 
Arbitration Rules of the Korean Commercial Arbitration Board. 
The award of arbitration shall be final and binding upon the 
parties.  
(b) United States residents.  ALL DISPUTES WITH SAMSUNG 
ELECTRONICS CO. ARISING IN ANY WAY FROM THIS EULA OR 
YOUR USE OF THE SOFTWARE SHALL BE RESOLVED 
EXCLUSIVELY THROUGH FINAL  AND BINDING ARBITRATION, 
AND NOT BY A COURT OR JURY.  Any such dispute shall not 
be combined or consolidated with any other persons or 
entitys claim or dispute, and specifically, without limitation 
of the foregoing, shall not under any circumstances proceed 
as part of a class action. The arbitration shall be conducted 
before a single arbitrator, whose award may not exceed, in 
form or amount, the relief allowed by the applicable law. The  
						

							243
arbitration shall be conducted according to the American 
Arbitration Association (AAA) Commercial Arbitration Rules 
applicable to consumer disputes
. This arbitration provision is 
entered pursuant to the Federal Arbitration Act. The laws of 
the State of Texas, without reference to its choice of laws 
principles, shall govern the inte rpretation of the EULA and all 
disputes that are subject to this arbitration provision. The 
arbitrator shall decide all issues of interpretation and 
application of this arbitration provision and the EULA.  For 
any arbitration in which your total damage claims, exclusive 
of attorney fees and expert witness fees, are $5,000.00 or 
less (Small Claim), the arbitrator may, if you prevail, award 
your reasonable attorney fees, expert witness fees and costs 
as part of any award, but ma y not grant Samsung Electronics 
Co. its attorney fees, expert witness fees or costs unless it is 
determined that the claim was brought in bad faith. In a 
Small Claim case, you shall be required to pay no more than 
half of the total administrative, facility and arbitrator fees, or 
$50.00 of such fees, whichever is less, and Samsung 
Electronics Co. shall pay th e remainder of such fees. 
Administrative, facility and arbitrator fees for arbitrations in 
which your total damage claims, exclusive of attorney fees 
and expert witness fees, exceed $5,000.00 (Large Claim) 
shall be determined according to AAA rules. In a Large Claim  case, the arbitrator may grant to the prevailing party, or 
apportion among the parties, reasonable attorney fees, 
expert witness fees and costs. Judgment may be entered on 
the arbitrators award in any court of competent jurisdiction.  
This arbitration provision also applies to claims against 
Samsung Electronics Co.s employees, representatives and 
affiliates if any such claim arise
s from the licensing or use of 
the Software.  You may opt ou t of this dispute resolution 
procedure by providing notice  to Samsung Electronics Co. no 
later than 30 calendar days from the date of the first 
consumer purchasers purchase  of this device. To opt out, 
you must send notice by e-mail to 
[email protected], with th e subject line: Arbitration 
Opt Out. You must include in  the opt out e-mail (a) your 
name and address; (b) the date on which the device was 
purchased; (c) the device model name or model number; and 
(d) the IMEI or MEID or Serial  Number, as applicable, if you 
have it (the IMEI or MEID or Se rial Number can be found (i) on 
the device box; (ii) on the de vice information screen, which 
can be found under Settings; (i ii) on a label on the back of 
the device beneath the battery, if the battery is removable; 
and (iv) on the outside of the device if the battery is not 
removable). Alternatively, you may opt out by calling 1-888-
987-4357 no later than 30 calendar days from the date of