Samsung Ds 24d Keyset User Guide

							37
VIEWING THE NEXT CALLER ID CALLIn the event that you have a call waiting or a camped-on call at your keyset,
you can press the NEXTkey to display the Caller ID information associated
with the call in queue at your keyset. Either the CID name or CID number will
show in the display depending on your Name/Number selection.
To view Caller ID information for calls that have been camped-on to your key-
set, press the NEXTkey. If your keyset does not have a NEXTkey, press the
CIDkey and then the NEXTsoft key.SAVING THE CALLER ID NUMBER At any time during an incoming call that provides CID information, you may
press the SAVEkey to save the CID number. If your keyset does not have a
SAVEkey, press the CIDkey, the SCROLLkey and then the SAVEsoft key.
The system must be using LCR to dial the saved number.REDIALING A SAVED CALLER ID 
NUMBERTo redial a number that has been saved, press the SAVEkey or dial 17.
NOTES:
1. Your telephone system must have LCR correctly programmed to redial
the saved number.
2. If the Hot Keypad feature has been turned off, you must first lift the hand-
set or press the SPEAKERkey before you begin dialing.STORING A CALLER ID NUMBERAt any time during an incoming call that provides CID information, you may
save the CID number as a speed dial number in your personal speed dial list.
To store a Caller ID number in a personal speed dial bin:
Press the STOREkey. The system displays the speed dial bin in which
the number was stored, OR
Press the CIDkey and then press the SCROLLkey.
Press the STOREsoft key.
The system displays the speed dial bin in which the number was stored.
NOTE: Your telephone system must have LCR correctly programmed to re-
dial the saved number. If LCR is not being used on your system, you will not
be allowed to STORE CID numbers.
WHAT IS CALLER ID?Caller ID is the name given to the telephone company-provided feature that
delivers the telephone number and sometimes the name of the person call-
ing your phone. 
The Samsung DS 616 system supports Caller ID and in fact in the case
where the number only is delivered, the system can be programmed to
insert a name for a specific telephone number received. Up to a maximum
of 200 numbers can be programmed.
Caller ID is provided by telephone companies as a charged service on ana-
log PSTN lines. However, there are some circumstances where you will not
receive the information. The most common reasons for this are:
The caller has requested the Telephone Company to stop their tele-
phone number being sent.
The caller is calling from an area that cannot provide Caller ID, e.g. inter-
national calls.
Callers are calling from a pay phone.
The Caller ID information is corrupted when received from the telephone
company.
The Telephone Company does not send the Caller ID.
The Telephone Company may send the name MOBILEto the system.SELECTING YOUR CALLER ID 
DISPLAYYou can decide if you want to see the Caller ID name or Caller ID number in
the display. Regardless of which one is selected, you can press the NND
key to view the other pieces of Caller ID information. To select the type of
Caller ID information you wish to view first:
With the handset on-hook, press TRANSFERand then dial 119.
Dial 0if you do not wish to view CID information, 1to view the NUMBER
first or 2to view the NAME first.
Press TRANSFERto exit and store your selection.
36 
						

							39 Press SCROLLand then press STOREto save this number in a person-
al speed dial bin.
NOTES: 
1. Each keyset defaults with ten review bins. Please see your system ad-
ministrator to determine the number of bins assigned to your keyset.
2. Your system must have LCR correctly programmed to allow you to DIAL
numbers from the review list or to STOREentries from the review list.
LCR WITH CLEARWhen you are making an outside call using LCR and dial an incorrect digit,
you can press the CLEAR soft key to cancel the digit and continue dialing
the telephone number.
This feature does not operate if you have ISDN connected to your system.
INQUIRE CALLER ID PARK/HOLD INFOIf you are informed that an incoming call is on hold or has been parked for
you, you may view the Caller ID information before you retrieve the call. This
may influence how you choose to handle the call.
From an idle keyset:
Press the INQUIREkey, OR
Press the CIDkey and then the INQUIREsoft key.
Dial the trunk number.
You may now answer the call by pressing the ANS key, OR
You may use NNDto view more information about this call, OR
You can return to the idle condition by pressing IGNORE.
If you are on a call:
Press the INQUIREkey. Your existing call will go on hold, OR
Press the CIDkey and then the INQUIREsoft key to place the first call
on hold.
Dial the trunk number.
You may now answer the call by pressing the ANSkey, OR
You may use NNDto view more information about this call, OR
You can return to the idle condition by pressing IGNORE.
NOTES: 
1. If you are on an intercom call or you have Automatic Hold turned off, you
must finish the existing call or place it on hold before inquiring.
2. If you inquire about an outgoing call, you will receive a [call no longer
available] display.REVIEWING PAST CALLER ID CALLSThis feature allows you to review CID information for calls sent to your key-
set. This list can contain 10–50 calls in a last-in, first-out basis. The list in-
cludes calls that you answered and calls that rang your keyset but that you
did not answer. When reviewing this list, you can press one button to dial the
person back. The system must be using LCR to dial the stored number. To
access the CID information stored in your REVIEW list:
Press the REVIEWkey, OR
Press the CIDkey and then press the REVIEWsoft key.
If you have entries in your review list, the most recent call will be shown
first. 
You can now CLEARthis entry, OR
Use NNDto view more information about this call, OR
Press DIALto call this person back, OR
38 
						

							41
SVM 400 FLOW CHART
MAILBOX MAIN MENU
1 New Messages
2 Record and Send Message
3 Saved Messages
5 Personal Greetings
6 Mailbox Administration
# Personal Services
1 and 3 - While Listening to Messages
111
23
45
67
89
99
000
###Play Messages Previous Message
Save Messages Discard Messages
Reply to Sender Call Sender
Forward a Copy Rewind 5 Secs
Pause, Resume Forward 5 Secs
Change Speed Cancel
Play Options Msg Information
Skip Messages Scan Messages✱
2 - While Recording Messages
1
2
3
6
7
77
8
9
99
0
#Review Recording
Stop Recording, Append
Discard, Rerecord
SEND, Then Copy
Rewind 5 Secs
Change Volume
Pause, Resume
Forward 5 Secs
Change Speed
Cancel
Play Options
SEND, NO Copies ✱
6 - Mailbox Admin
1
1
4
2
1
4
3
4Message Alert
Enable / Disable
Change Phone Number
Pager Notification
Enable / Disable
Change Phone Number
Deleted Messages
Undelivered Messages
5 - Personal
Greetings
Edit Mailbox
Greeting
# - Personal Admin
1
2
3Change Password
Record Name
Enter Directory Name
SVM 400
This section describes how to setup your mailbox, and how to use the vari-
ous mailbox owner features. Please review this section carefully before you
use your mailbox.
Your voice mail box has the capability of storing private messages offers a
number of options for sending or redirecting messages and provides sever-
al ways to notify you of new messages or calls.
This section can be used by mailbox owners from within the office or from
telephones outside the office. The basic operation is the same, but the
access method will be different. See the SVM 400 Flow Chart for moredetails.Note that some features and prompts detailed here may not be available to
all mailbox owners. See your system administrator if you have questions
about feature availability.
40 
						

							GETTING STARTEDUsing your new mailbox is as simple as following a few simple spoken
instructions. First time users should read this section as a tutorial. The first
things to should do are:
Access your mailbox - You already know how to do this.
Record a personal greeting.
Change your access code.
Record your name.
After you have completed the steps above your mailbox is set up and ready
to use.LISTENING TO YOUR MESSAGESIf there are new messages in your mailbox your [VMMSG]key will be lit. Call
the SVM 400 by pressing this key, and when prompted enter your password. 
Select [1]to listen to new messages or [3]to listen to saved messages. 
1To play / replay the message you just heard.
11To play the previous message.
2To save the message you just heard and listen to the next message.
3To delete the message you just heard and listen to the next message.
4To reply to the message. This will allow you to leave a message in mail-
box of the sender (if the sender has a mailbox on this system).
5To return the call directly to the telephone number that left the message
(Caller ID service is needed to use this feature on an outside call).  
6To forward the message and saves a copy - See message forward
-
ing.
7To rewind the message 5 seconds.
77To change playback volume of the recording.
8To pause or resume during message playback.
9To fast forward the message 5 seconds.
99To change playback speed of the recording.
0To play help options.
00To hear the time and date, and senders information of the message
you just heard. Sender information is not available on outside calls.
#To move to the next message. Does not save or discard current mes-
sage.
43
ACCESSING YOUR MAILBOXOutside CallersDial the phone number that will be answered by the SVM 400. The main
greeting will answer.
At the main greeting dial [#]plus your mailbox number (mailbox num-
bers will usually match your extension number). 
Enter your personal mailbox password when prompted (the default
password is 0000).Inside Callers  Dial the SVM 400 Access Number or press the key assigned to ring 
SVM 400 [VMMSG].
Enter your personal mailbox password when prompted (the default
password  is 0000).Access your Mailbox From a Station Other Than Your Own
(or Checking a Mailbox Associated With a Different
Station) Press the [VMMSG]key or dial the SVM 400 group number. You will be
prompted to enter a password.
Press [✱]. This will take you to the main auto attendant menu.
Press [#] plus the mailbox number of your choice. You will be prompt-
ed to enter your passcode.
At this point the inside and outside callers follow the same instructions. You
will hear a message stating the number of messages left in your mailbox.
You will then hear the Mailbox Owner Main Menu with the following options:
1 Listen to New Messages - See Listening to your Message.2 Record and Send Message - See Sending Messages.3 Review Saved Messages - See Listening to your Message.5 Personal Greetings - See P
ersonal Greetings.
6 Mailbox Administration - See Mailbox Administration. # Personal Services - See P
ersonal Services.
✱
Return to Main Menu.
42 
						

							Remember that the options you can offer callers are as follows:
a)Dial another extension at any time.
b)Dial [0]to reach the operator.
c)Press [1]to skip the greeting and record.
d)Press [✱]to return to the main auto attendant.MAILBOX ADMINISTRATIONThe Mailbox Administration menu is used to turn on and off your pager noti-
fication, message alert options and other sent message control features.Message AlertWhen this function is activated, the SVM 400 will call any outside or inside
telephone number after each message is left in your voice mailbox. To hear
your message at the remote location, pick up the telephone and enter your
access code.
  From the mailbox main menu press [6] for mailbox administration.
 Press [1] for message alert. 
  2 options are available to you.
Press [1]to toggle message alert on and off.
Press [2]to set the destination phone number.Pager NotificationWhen this function is activated, the SVM 400 will call your beeper service
and notify you after each message is left in your voice mailbox.
From the mailbox main menu press [6]for mailbox administration.
Press [2]for pager notification.
Two options are available to you.
Press [1]to toggle pager notification on and off.
Press [2]to set the destination phone number.
*Your pager number must be programmed by the system administrator.UndeleteWhen thisfunction is activated, the SVM 400 will allow you to undelete any
messages that you have recently deleted (up to 3 am the following morn-
ing).
From the mailbox main menu press [6]for mailbox administration.
Press [3]for deleted messages.
45 44##To scan. Plays first 7 seconds of message then skips to next message.
To stop scanning press [1].
✱To cancel and return to previous menu.
MESSAGE FORWARDING OPTIONSIf option [6]is selected from the message play menu, you will be given the
option to forward this message to another subscriber.
The subscriber can be selected by dialing the mailbox number (nnn), using
the directory service (#) or you may also add comments and leave it as a
memo to yourself (##).
The SEND and Copy Service (option [6]) allows a user to send copies of a
message to multiple recipients easily. A different introduction message may
be left for each recipient.SENDING MESSAGESPress [2] from the Main Menu.
Record your message at the tone. After recording the message, you will
hear the send menu with the following functions:
1Select the recipient.
2Record the message.
3Follow instructions to review, continue, re record or accept it or contin-
ue sending it to other subscribers using the send then copy option.PERSONAL GREETINGSTo set personal mailbox greeting press [5]from the Main Menu.
Your personal greeting will be played every time someone reaches your
mailbox. A typical text for a personal greeting message is:
Hi, this is ........ sorry I cant take your call right now. Please leave your name
and number and I will get back to you as soon as I can.
Follow the instructions to record your greeting message. When you are
done after recording your message, you will be able to listen to the message
you recorded, save the message you recorded, and return to the previous
menu, record the message again, or exit without saving the message. 
						

							47
PERSONAL SERVICESThe Personal Administration menu is used to set your password and record
your name.Setting your PasswordFrom the main mailbox menu press [#].
Press [1]. The current password will be played and you will have the
chance to change it.Recording your NameUse this option to record your name. Your recorded name is played in sev-
eral different  situations. It is important to record your name for proper oper-
ation  of the SVM 400 system.
From the main mailbox menu press [#].
Press [2]. The current name will be played and you will have the chance
to change it.Entering your Directory NameUse this option to enter your Directory Name. Your Directory Name is used
by callers to find you if you do not know your extension number.
From the main mailbox menu press [#].
Press [3]. The current directory name will be played as a string of digits
that are equal to your name spelled out on your telephone keypad.
Follow the instructions to enter a new name. You will be prompted to
enter your last name and then your first name. This must be done in
order for the directory feature to work correctly. Deleted voice mail messages are temporarily stored in memory until 3
am the following day. Select this option to recover (undelete) previ-
ously deleted messages during this period of time. 
Undelivered RetrievalWhen this function is activated, the SVM 400 will allow you to recall any mes-
sages you have sent that have not yet been picked up by the recipient.
From the mailbox main menu press [6]for mailbox administration.
Press [4]for undelivered messages.
This useful feature will allow you to cancel any messages that have not
yet been picked up by the recipient.Broadcast to All MailboxesIf you have been designated as a System Administrator, you may send a
message to all mailboxes in the system.
From the mailbox main menu press [6]for mailbox administration.
Press [9]for broadcast messages. This option will only be available if
your mailbox has been assigned system administration privileges.ACCESS MANAGER 
(Follow Me)
This function must be allowed by the System Administrator. This area of user
programming allows the subscriber to set an alternate phone number where
they would like their calls transferred. It is commonly called ‘Follow Me’.
From the mailbox main menu press [4]for Access Manager.
Press [1]and enter a different phone number or press the [#]key to set
your own extension.
Follow the prompts to set how long you want this new instruction to be
in effect.
46 
						

							48KEYSET USER FEATURESThe following options are available if you have a keyset. They require setup
by the system administrator.Message Waiting LightsWhen a new message is left in your mailbox, the voice mail message light
on your keyset will flash. Press this flashing key and follow the prompts to
retrieve messages.Answer Machine EmulationIf you have an Answer Machine Emulation key programmed on your keyset,
you can use it to monitor calls going to your voice mail, and optionally
answer them. The operation of this feature is similar to screening a call on a
home answering machine.
Your keyset must be set to forward on no answer to voice mail. After ringing
your station the caller will be connected to voice mail and hear your per-
sonal greeting before leaving a message. During this time you will be mon-
itoring the connection between the caller and your voice mailbox. At this
time you will only be monitoring the call, you can not talk to the outher party
until you answer. You may pick up the call at any time or ignore it.
To activate this feature press the AMEkey. It will light and the feature is set.
Press again to turn off. If this key is pressed while a station is ringing (dur-
ing forward no answer), the feature will be turned on for the current call only.
While the caller is leaving a message or ringing you may:
Press [#]to immediately put the caller in your voice mailbox and mon-
itor it.
Press [✱]to immediately disconnect your station. The caller continues
to leave a message normally.
Pick up the handset and monitor privately.
Press SPEAKERkey to answer the call (using the handset or speaker).AME PasswordIf your keyset has AME PASSWORD(MMC
110)
set to YES, you must enter
your station password to listen to messages being left. This will prevent
unauthorized people from listening to messages being left for you.
If the password option is turned on, while a message is being left, press the
flashing AME light and enter your station password (not your SVM 400 pass-
word). You will then hear the message being left.
ShortcutsCallingCalling a station that is busy or does not answer you can press [#]to imme-
diately send the call to the called parties mailbox.
Being CalledIf your phone rings and you want to send the caller directly to your mailbox,
simply press [#].Direct Messaging[#] + DSSTo make it easy to leave messages for others in your office with-
out having to dial their extension number first, keyset users may simply dial
[#]plus a mailbox (extension) number and leave a message directly. If you
dial a busy extension press [#]to connect directly with the mailbox.Self Memo[#] + [#]Pressing [##]will leave a message in your own mailbox.INTERACTIVE DISPLAYSDisplay keyset users have the added advantage of using the soft keys and
displays to play,  save, delete, reply, call, fwd, rewind, pause, fast forward,
change the volume, get message information, or help.Viewing Mailbox ContentsIf you have new messages, in addition to the message waiting light you will
be able to use the keyset displays and soft keys to communicate with the
SVM 400.
49 
						

							PERSONAL SPEED DIAL NUMBERS
CODE NAME TELEPHONE NUMBER
00 _________________________ _________________________
01 _________________________ _________________________
02 _________________________ _________________________
03 _________________________ _________________________
04 _________________________ _________________________
05 _________________________ _________________________
06 _________________________ _________________________
07 _________________________ _________________________
08 _________________________ _________________________
09 _________________________ _________________________
10 _________________________ _________________________
11 _________________________ _________________________
12 _________________________ _________________________
13 _________________________ _________________________
14 _________________________ _________________________
15 _________________________ _________________________
16 _________________________ _________________________
17 _________________________ _________________________
18 _________________________ _________________________
19 _________________________ _________________________
20 _________________________ _________________________
21 _________________________ _________________________
22 _________________________ _________________________
23 _________________________ _________________________
24 _________________________ _________________________
50
51
PERSONAL SPEED DIAL NUMBERS
CODE NAME TELEPHONE NUMBER
25 _________________________ _________________________
26 _________________________ _________________________
27 _________________________ _________________________
28 _________________________ _________________________
29 _________________________ _________________________
30 _________________________ _________________________
31 _________________________ _________________________
32 _________________________ _________________________
33 _________________________ _________________________
34 _________________________ _________________________
35 _________________________ _________________________
36 _________________________ _________________________
37 _________________________ _________________________
38 _________________________ _________________________
39 _________________________ _________________________
40 _________________________ _________________________
41 _________________________ _________________________
42 _________________________ _________________________
43 _________________________ _________________________
44 _________________________ _________________________
45 _________________________ _________________________
46 _________________________ _________________________
47 _________________________ _________________________
48 _________________________ _________________________
49 _________________________ _________________________