Samsung CLX 2160 User Manual

							
10.7   
7 Holding the handles on the new imaging unit, push the imaging unit 
until it sounds ‘click’ into the machine. 
8 Remove four dummy caps which are on the toner cartridge 
entrances of the imaging unit. When you remove the dummy cap 
from the cartridge, lift the handle up and pull it out.
Caution
If you force too much to the dummy caps, it may cause problem.
9Insert the toner cartridges and waste toner container into their 
corresponding slots until they click into place. 
10 Close the front cover firmly.
11 Turn the machine on.
Caution
If the front cover is not completely closed, the machine will not 
operate.
Note
• After rebooting, your machine will automatically reset the 
counter for the imaging unit.
• If the installation is completed properly, a guide report is  printed out automatically. Wait for about 1.5 minutes for the 
machine to get ready.
Caution
If there is a cracking sound, re-install the imaging unit. The 
imaging unit is not properly installed.
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10.8   
Replacing the waste toner container
The life of the waste toner container unit is approximately 1,250 pages 
for full color 5% image printing or 5,000 images for black printing. When 
the life span of the waste toner container has expired,  Replace/Install 
Waste Toner Tank  appears on the display of the control panel, 
indicating the waste toner container needs to be replaced. Otherwise 
your printer stops printing.
To replace the waste toner container:
1 Turn the machine off, then wait a few minutes for the machine to 
cool.
2 Open the front cover. 
3 Pull the waste toner container out of the machine using its handle.
4 Remove the container’s cap from the container as shown below, 
and use it to close the waste toner container opening.
5 Take a new waste toner container out of its package.
Note
Make sure that you lay the waste toner container on a flat 
surface so that the toner does not spill.
Caution
Do not tilt or turn over the container.
6Insert the new container into position and then push it to make sure 
that it is firmly seated in place.
7 Close the front cover firmly. 
8 Turn the machine on.
Caution
If the front cover is not completely closed, the machine will not 
operate.
Note
After rebooting, your machine will automatically reset the 
counter for the waste toner container.
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10.9   
Maintenance parts
To avoid print quality and paper feed problems resulting from worn parts 
and to maintain your machine in top working condition the following 
items will need to be replaced at the specified number of pages or when 
the life span of each item has expired.
Samsung highly recommends that an authorized service provider, dealer or 
the retailer where you bought printer performs this maintenance activity.
Checking replaceables
If you experience frequent paper jams or printing problems, check the 
number of pages the machine has printed or scanned. Replace the 
corresponding parts, if necessary.
The following information are available for checking the replaceable 
elements of your machine:
• Supplies Info : prints the supply information page.
• To t a l : displays the total number of pages printed.
• Platen Scan : displays the number of pages scanned using the 
scanner glass.
• Imaging Uint , Transfer Belt , Fuser , TransferRoller , Tr a y  R o l l e r : 
displays the number of pages printed each item.
To check the replaceables:
1 Press  Menu until Copy Menu  appears on the bottom line of the 
display and press  OK.
2
Press the Scroll buttons until System Setup appears and press OK.
3Press the Scroll buttons until Maintenance appears and press OK.
4Press the Scroll buttons until Supplies Life appears and press OK.
5Press the Scroll buttons until the item you want appears and press 
OK.
6If you selected to print a supply information page, press OK to 
confirm.
7Press Stop/Clear to return to Standby mode.
ItemsYield (Average)
Transfer belt Approx. 60,000 images
Transfer roller Approx. 100,000 pages
Fuser unit  Approx. 100,000 black pages or 
50,000 color pages
Tray rubber pad  Approx. 250,000 pages
Pickup roller  Approx. 50,000 pages
Managing your machine from the website
If you have connected your machine  to a network and set up TCP/IP 
network parameters correctly, you can manage the machine via 
Samsung’s  SyncThru™ Web Service , an embedded web server. Use 
SyncThru™ Web Service  to:
• View the machine’s device information and check its current status.
• Change TCP/IP parameters and set up other network parameters.
• Change the printer properties.
• Set the machine to send email notifications to let you know the  machine’s status.
• Get support for using the machine.
To access  SyncThru™ Web Service :
1 Start a web browser, such as Internet Explorer, from Windows.
2 Enter the machine IP address (http://xxx.xxx.xxx.xxx) in the 
address field and press the  Enter key or click  Go.
Your machine’s embedded website opens.
Checking the machine’s serial number
When you call for service or register as a user on the Samsung website, 
the machine’s serial number may be required.
You can check the serial number by taking the following steps:
1 Press  Menu until Copy Menu  appears on the bottom line of the 
display and press  OK.
2
Press the Scroll buttons until System Setup appears and press OK.
3Press the Scroll buttons until Maintenance appears and press OK.
4Press the Scroll buttons until Serial Number appears and press 
OK.
5Check your machine’s serial number.
6Press Stop/Clear to return to Standby mode.
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11.1   
11 Troubleshooting
This chapter gives helpful information for what to do if you encounter an 
error.
This chapter includes:
• Tips for avoiding paper jams
• Clearing paper jams
• Understanding display messages
• Solving other problems
Tips for avoiding paper jams
By selecting the correct media types, most paper jams can be avoided. 
When a paper jam occurs, follow the steps outlined on page 11.1. 
• Follow the procedures on page 5.5. Ensure that the adjustable guides 
are positioned correctly.
• Do not overload the tray. Ensure that the paper level is under the  brackets of the tray.
• Do not remove paper from the tray while your machine is printing.
• Flex, fan, and straighten paper before loading. 
• Do not use creased, damp, or highly curled paper.
• Do not mix paper types in a tray.
• Use only recommended print media. See page 
5.1.
Ensure that the recommended print side of print media is facing up in the 
mamual tray and tray.
Clearing paper jams
When a paper jam occurs, paper jam messages appear on the display. 
Refer to the table below to locate and clear the paper jam.
MessageLocation of jamGo to
Paper Jam 0
Open/Close Door In the paper feed area page 11.1
Paper Jam 1  
Open/Close Door In the fuser area or around 
the rear cover
page 11.3
Scan Unit Open
or Paper Jam2 In the paper exit area page 11.2
Manual Feeder
Paper Jam 0 In the paper feed area page 11.2
Caution
To avoid tearing the paper, pull out the jammed paper gently and 
slowly. Follow the instructions in the following sections to clear 
the jam. 
In the tray 
1
Open and close the front cover. The jammed paper is automatically 
ejected from the machine.
If the paper does not exit, go to the next step.
2 Pull the tray out of the machine. 
3 Remove the jammed paper by gently pulling it straight out.
If the paper does not move when you pull, or if you do not see the 
paper in this area, check the paper exit area. See page 11.2. 
4 Insert the tray into the machine until it snaps into place. 
5 Open and close the front cover. Printing automatically resumes.
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11.2   
In the manual feeder
1 Pull the tray out.
2 Push the manual feeder tab down.
3 Pull the jammed paper out of the manual feeder.
4 Insert the tray into the machine until it snaps into place. 
5 Open and close the front cover. Printing automatically resumes.
In the paper exit area
1Open and close the front cover. The jammed paper is automatically 
ejected from the machine.
2 Gently pull the paper out of the output tray. 
If you do not see the jammed paper or if there is any resistance 
when you pull, stop and go to the next step.
3 Lift the scan unit.
4 Holding the inner cover open, carefully take the jammed paper out 
of the machine. 
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11.3   
5 Lowering down the scan unit gently and slowly until it is completely 
closed. The inner cover will be closed automatically by the scan 
unit closed.
Be careful not to pinch your fingers!
If there is any resistance and the paper does not move when you 
pull or if you cannot see the paper under the scan unit, continue to 
the next step.
6 Open the rear cover.
7 If you see the jammed paper, pull it straight up. 
8 Close the rear cover. Printing automatically resumes.Understanding display messages
Messages appear on the control panel display to indicate the machine’s 
status or errors. Refer to the tables below to understand the messages’ 
meaning and correct the problem if necessary. Messages and their 
meanings are listed in alphabetical order.
Messages in the colored cells are available only with  CLX-2160N. 
Note
When you call for service, it is very convenient to tell the service 
representative the display message.
MessageMeaningSuggested solutions
Toner Empty  The color toner 
cartridge has run 
out. The machine 
stops printing. The 
arrow indicates 
which color toner 
cartridge. Replace the color 
toner cartridge with a 
new one. See page 
10.5
Toner Low  The corresponding 
color toner cartridge 
is almost empty. The 
arrow indicates 
which color toner 
cartridge. Take out the toner 
cartridge and 
thoroughly shake it. 
By doing this, you can 
temporarily 
reestablish printing 
operations.
TonerSupply Err. The machine 
received several 
papers with many 
images, and it can 
not supply the toner 
properly. The arrow 
indicates which color 
toner cartridge. Unplug the power 
cord and plug it back 
in. If the problem 
persists, please call 
for service.
Data Read Fail 
Check USB Mem. Time expired while 
reading data. Try again.
Data Write Fail 
Check USB Mem. Storing to the USB 
memory failed. Check the available 
USB memory space.
Door Open The front cover or 
rear cover is not 
securely latched. Close the cover until it 
locks into place.
File Format 
Not Supported The selected file 
format is not 
supported. Use the correct file 
format.
Fuser Fan 
Locked There is a problem 
in the cooling fan of 
the machine. Open and then close 
the front cover.
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11.4   
Install Toner The color toner 
cartridge is not 
installed. The arrow 
indicates which color 
toner cartridge. Install the color toner 
cartridge.
Install 
Imaging Unit The corresponding 
Imaging Unit of the 
machine is not 
installed. Install Imaging Unit 
into your machine.
Invalid Toner The color toner 
cartridge you have 
installed is not for 
your machine. The 
arrow indicates 
which color toner 
cartridge. Install the a 
Samsung-genuine 
color toner cartridge 
designed for your 
machine.
Invalid 
Imaging Unit The Imaging Unit of 
the machine is not 
for your machine.  Install the a 
Samsung-genuine 
part designed for your 
machine.
Low Heat Error
Cycle Power There is a problem 
in the fuser unit.
Unplug the power 
cord and plug it back 
in. If the problem 
persists, please call 
for service.
LSU Hsync Error
Cycle Power A problem has 
occurred in the LSU 
(Laser Scanning 
Unit). Unplug the power 
cord and plug it back 
in. If the problem 
persists, please call 
for service.
LSU Motor Error
Cycle Power A problem has 
occurred in the LSU 
(Laser Scanning 
Unit). Unplug the power 
cord and plug it back 
in. If the problem 
persists, please call 
for service.
Main Motor 
Locked There is a problem 
in the main motor. Open and then close 
the front cover.
Manual Feeder 
Paper Empty There is no paper in 
the manual feeder. Load paper in the 
manual feeder.
Manual Feeder 
Paper Jam 0 Paper has jammed 
in the feeding area 
of the manual feeder.
Clear the jam. See 
page 11.2.
Not Enough Space
In USB Memory
The space for USB 
memory device is not 
enough, which is for 
scanning and saving.Check the available 
USB memory space. 
See page 9.4.
Network ErrorThere is a problem 
with the network. Contact your network 
administrator.
MessageMeaningSuggested solutions
Open Heat Error
Cycle Power There is a problem 
in the fuser unit.
Unplug the power 
cord and plug it back 
in. If the problem 
persists, please call 
for service.
Out-Bin Full The output tray of 
the machine is full of 
paper. Remove paper.
Over Heat Error
Cycle Power There is a problem 
in the fuser unit.
Unplug the power 
cord and plug it back 
in. If the problem 
persists, please call 
for service.
Paper Jam 0
Open/Close Door Paper has jammed 
in the feeding area 
of the tray. Clear the jam. See 
page 11.1, 11.2.
Scan Unit Open
or Paper Jam2 The scan unit is not 
securely latched.
Paper has jammed 
in the paper exit 
area. Close the scan until it 
locks into place.
Clear the jam. See 
page 11.2.
Paper Jam 1
Open/Close Door Paper has jammed 
In the fuser area or 
rear cover. Clear the jam. See 
page 11.2.
Tra y 
Paper Mismatch The paper size 
specified in the 
printer properties 
does not match the 
paper you are 
loading. Load the correct 
paper in the tray 1.
Refilled Toner The toner cartridge 
you have installed is 
not genuine or 
refilled. The arrow 
indicates which color 
toner cartridge. The print quality may 
get poor if the refilled 
toner cartridge is 
installed, since its 
characteristics may 
significantly differ 
from the genuine. 
We recommend  
Samsung-genuine 
color toner cartridge.
Replace Toner This message 
appears between 
Toner Empty and 
Toner Low  status. 
The arrow indicates 
which color toner 
cartridge. Replace the toner 
cartridge with a new 
one. See page 10.5.
MessageMeaningSuggested solutions
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11.5   
Replace 
[zzz]
* zzz indicates the 
part of the machine. The life of the part 
expires totally.
Replace the part with 
a new one. Call for 
service.
Replace 
[zzz] Soon
* xxx indicates the 
part of the machine. The life of the part 
expires soon.
See page 10.9 and 
call for service.
Replace/Install 
Waste Toner Tank The life span of the 
waste toner tank has 
expired and the 
printer will stop 
printing until a new 
waste toner tank is 
placed into the 
printer. See page 10.8
Transfer Belt 
Error A problem has 
occurred in the 
transfer belt in the 
machine. Unplug the power 
cord and plug it back 
in. If the problem 
persists, please call 
for service.
Tr a y  
Paper Empty There is no paper in 
the tray 1.
Load paper in the tray 
1. See page 5.5.
MessageMeaningSuggested solutionsSolving other problems
The following chart lists some conditions that may occur and the 
recommended solutions. Follow the suggested solutions until the 
problem is corrected. If the problem persists, please call for service.
Paper feeding problems
ConditionSuggested solutions
Paper is jammed 
during printing. Clear the paper jam. See page 11.1.
Paper sticks 
together. • Ensure that there is not too much paper in the 
tray. The tray can hold up to 150 sheets of 
paper, depending on the thickness of your 
paper.
• Make sure that you are using the correct type  of paper. See page 5.3.
• Remove paper from the tray and flex or fan the 
paper.
• Humid conditions may cause some paper to  stick together.
Multiple sheets 
of paper do not 
feed. • Different types of paper
 may be stacked in the 
tray. Load paper of only one type, size, and 
weight.
• If multiple sheets have caused a paper jam, 
clear the paper jam. See page 11.1.
Paper does not 
feed into the 
machine. • Remove any obstructions from inside the 
machine.
• Paper has not been loaded correctly. Remove  paper from the tray and reload it correctly.
• There is too much paper in the tray. Remove 
excess paper from the tray.
• The paper is too thick. Use only paper that  meets the specifications required by the 
machine. See page 5.1.
The paper keeps 
jamming. • There is too much paper in the tray. Remove 
excess paper from the tr ay. If you are printing 
on special materials, use the mamual tray.
• An incorrect type of paper is being used. Use  only paper that meets the specifications 
required by the machine. See page 5.1.
• There may be debris inside the machine. Open  the front cover and remove the debris.
Transparencies 
stick together in 
the paper exit. Use only transparencies specifically designed for 
laser printers. Remove each transparency as it 
exits from the machine.
Envelopes skew 
or fail to feed 
correctly. Ensure that the paper guides are against both 
sides of the envelopes.
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11.6   
Printing problems
ConditionPossible causeSuggested solutions
The 
machine 
does not 
print. The machine is not 
receiving power.
Check the power cord 
connections. Check the 
power switch and the power 
source.
The machine is not 
selected as the 
default printer. Select 
Samsung CLX-216x 
Series  as your default 
printer in your Windows.
Check the machine for the following:
• The front cover is not closed. Close the cover.
• Paper is jammed. Clear the paper jam. See 11.1.
• No paper is loaded. Load paper. See 5.5.
• The toner cartridge is not installed. Install the toner  cartridge.
If a system error occurs, contact your service 
representative.
The connection cable 
between the 
computer and the 
machine is not 
connected properly. Disconnect the printer cable 
and reconnect it.
The connection cable 
between the 
computer and the 
machine is defective. If possible, attach the cable 
to another computer that is 
working properly and print a 
job. You can also try using a 
different printer cable.
The port setting is 
incorrect. Check the Windows printer 
setting to make sure that the 
print job is sent to the correct 
port. If the computer has 
more than one port, make 
sure that the machine is 
attached to the correct one.
The machine may be 
configured 
incorrectly.  Check the printer properties 
to ensure that all of the print 
settings are correct. 
The printer driver 
may be incorrectly 
installed. Repair the printer software. 
See the 
Software Section.
The machine is 
malfunctioning. Check the display message 
on the control panel to see if 
the machine is indicating a 
system error.
The document size is 
so big that the hard 
disk space of the 
computer is not 
enough to access the 
print job. Get more hard disk space 
and print the document 
again.
The 
machine 
selects print 
materials 
from the 
wrong 
paper 
source.The paper source 
selection in the 
printer properties 
may be incorrect.
For many software 
applications, the paper 
source selection is found 
under the 
Paper tab within 
the printer properties. Select 
the correct paper source. 
See the printer driver help 
screen.
A print job 
is extremely 
slow. The job may be very 
complex.
Reduce the complexity of the 
page or try adjusting the print 
quality settings.
If you are using 
Windows 9x/Me, the 
Spool Setting may be 
set incorrectly.  From the 
Start menu, 
choose  Settings  and then 
Printers . Right-click the 
Samsung CLX-216x Series  
machine icon, choose 
Properties , click the Details 
tab, and then choose the 
Spool Settings  button. 
Select the desired spool 
setting.
Half the 
page is 
blank. The page orientation 
setting may be 
incorrect. Change the page orientation 
in your application. See the 
printer driver help screen.
The paper size and 
the paper size 
settings do not 
match. Ensure that the paper size in 
the printer driver settings 
matches the paper in the 
tray.
Or, ensure that the paper 
size in the printer driver 
settings matches the paper 
selection in the software 
application settings you use.
ConditionPossible causeSuggested solutions
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11.7   
The 
machine 
prints, but 
the text is 
wrong, 
garbled, or 
incomplete. The printer cable is 
loose or defective.
Disconnect the printer cable 
and reconnect. Try a print job 
that you have already printed 
successfully. If possible, 
attach the cable and the 
machine to another 
computer and try a print job 
that you know works. Finally, 
try a new printer cable.
The wrong printer 
driver was selected. Check the application’s 
printer selection menu to 
ensure that your machine is 
selected.
The software 
application is 
malfunctioning. Try printing a job from 
another application.
The operating 
system is 
malfunctioning. Exit Windows and reboot the 
computer. Turn the machine 
off and then back on again.
Pages print, 
but are 
blank. The toner cartridge is 
defective or out of 
toner. Redistribute the toner, if 
necessary. See page 10.4.
If necessary, replace the 
toner cartridge.
The file may have 
blank pages. Check the file to ensure that 
it does not contain blank 
pages.
Some parts, such as 
the controller or the 
board, may be 
defective. Contact a service 
representative.
The printer 
does not 
print PDF 
file 
correctly. 
Some parts 
of graphics, 
text, or 
illustrations 
are 
missing. Incompatibility 
between the PDF file 
and the Acrobat 
products
Printing the PDF file as an 
image may solve this 
problem. Turn on 
Print As 
Image  from the Acrobat 
printing options.
Note: It will take longer to 
print when you print a PDF 
file as an image.
ConditionPossible causeSuggested solutionsPrinting quality problems
If the inside of the machine is dirty or paper has been loaded improperly, 
you may notice a reduction in print quality. See the table below to clear 
the problem. 
ConditionSuggested solutions
Light or faded 
printIf a vertical white streak or faded area appears 
on the page:
• The toner supply is low. You may be able to 
temporarily extend the toner cartridge life. 
See page 10.4. If this does not improve the 
print quality, install a new toner cartridge.
• The paper may not meet paper  specifications; for example, the paper is too 
moist or too rough. See page 5.1.
• If the entire page is light, the print resolution  setting is too low. Adjust the print resolution. 
See the help screen of the printer driver.
• A combination of faded or smeared defects  may indicate that the toner cartridge needs 
cleaning.
• The surface of the LSU part inside the  machine may be dirty. Clean the LSU. See 
page 10.2.
Toner specks• The paper may not meet specifications; for example, the paper is too moist or too 
rough. See page 5.1.
• The transfer roller may be dirty. Clean the  inside of your machine. See page 10.2.
• The paper path may need cleaning. See 
page 10.2.
DropoutsIf faded areas, generally rounded, occur 
randomly on the page:
• A single sheet of paper may be defective. Try reprinting the job.
• The moisture content of the paper is uneven  or the paper has moist spots on its surface. 
Try a different brand of paper. See page 5.1.
• The paper lot is bad. The manufacturing  processes can cause some areas to reject 
toner. Try a different kind or brand of paper.
• Change the printer option and try again. Go  to printer properties, click  Paper tab, and 
set type to  Thick. Refer to the  Software 
Section  for details.
• If these steps do not correct the problem,  contact a service representative.
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