Samsung Chronos 7 Owners Manual

							120Chapter 5.   
TroubleshootingReinstalling Windows (Optional)
Reinstalling when Windows does not start
When Windows does not start, boot up with the SYSTEM 
RECOVERY MEDIA and from there you can reinstall Windows.
1
 Insert the SYSTEM RECOVERY MEDIA into the DVD drive 
and restart the computer.
2
 If the Press any key to boot from CD or DVD... message 
appears while booting, press any key on the keyboard.
3
 After a while, the Options windows such as Language, Time, 
Keyboard, etc. appear. Confirm the settings and click the 
Next button.
4
 If the Select Windows Installation window appears, click 
Install Now.
For Windows 7/8, the screen asking for the operating system 
to be installed may appear depending on the version. If you 
click the Next button, the screen of Step 5 appears.
5
 If the User Agreement screen appears, select I accept the 
license terms and then click Next.
For Windows 7/8, this screen may not appear depending on 
the version.
6
 When the window asking for the installation type appears, 
click Custom.
For Windows 7/8, this screen may not appear depending on 
the version.
7
 When a window appears asking for the location to install the 
operating system to, select the partition of the disk drive and 
then click the Next button.
Drive D includes an area to save the backup image used by 
Samsung Recovery Solution. Installing Windows to drive C is 
recommended.
A If you click • Drive Options (Advanced), you can delete, 
format, create or expand a partition. Click on a function 
and proceed according to the instructions on the screen.
When previous Windows installation files are in the • 
selected partition, a message appears informing you that 
the files and folders will be moved to the Windows.old 
folder. Click the OK button.
8
 The subsequent steps are the same as those from Step 7 of 
Installing in Windows.      
						

							120121Chapter 5.   
Troubleshooting
You can look for potential problems that may occur with the 
system and view the relevant solutions. Also, you may look up any 
reference(s) required while operating the computer.
Recovery Related
Q1
What is a Recovery Area?
A Samsung computers have an additional partition to recover 
computers or save backup files. (Only for models with the 
Recovery.)
  This partition is called a Recovery Area and it includes a 
recovery image that comprises of the OS and application 
programs.
Q2
The capacity representation of the hard disk 
drive(HDD) in Windows is different from the product 
specifications.
A The capacity of the storage device (HDD) of the 
manufacturer is calculated assuming that 1KB=1,000 Bytes. 
However, the operating system (Windows) calculates the 
storage device capacity assuming that 1KB=1,024 Bytes, 
and therefore the capacity representation of the HDD in 
Windows is smaller than the actual capacity.
  The capacity representation in Windows may be smaller 
than the actual capacity because some programs occupy a 
certain area of the HDD outside of Windows.
 For models with Recovery, the HDD capacity representation 
in Windows may be smaller than the actual capacity because 
Recovery uses a hidden area of about 5~20GB of the HDD 
to save the recovery image, and that hidden area is not 
counted towards the total size available to Windows.
 The size of Recovery varies by models because of the 
different size of applied programs.
Q3
What is a recovery image?
A This refers to the computer status (including operating 
system, specific driver(s), software(s), etc.) which is converted 
to a data image. It is required to recover your computer and 
is embedded in the computer's hard disk. However, this is 
not provided for storage devices where the capacity is less 
than 64 GB due to the small capacity. 
Q4
How can I restore a computer that does not have the 
Recovery program?
A You can restore the computer using the system recovery 
function provided by Windows.
 Refer to the Restore Functionality item in the Help section 
for more details.
Q&A 
						

							122Chapter 5.   
Troubleshooting
Windows 8 Related
Q1
I cannot find the Start button on the Desktop.
A There's no Start button in Windows 8.  
  You can use the Control Panel, PC-running menu(s), etc. by 
activating the Charms menu.
Q2
I cannot find the computer's Shutdown button.
A Click the Charms menu > Settings > Power to display the 
Power Options menu.  
 Click Shutdown.
Q3
The App disappeared in the Start screen.
A Click the Charms menu > Search to display all installed 
Apps. Right-click over the corresponding App to select in a 
Tile in the Start Screen.
Q4
Since I'm familiar with Windows 7, I would like the 
Desktop screen to appear as it does in Windows 7.
A Currently, there is no way to set the Desktop to appear by 
default.
    Press the Windows key + D key simultaneously to reveal 
the Desktop when the Start screen appears. This is currently 
the only workaround.
Q5
How can I install a printer driver?
A Run your driver installation file and follow the corresponding 
instructions. You can install it in the same method as the 
existing OS.
 Refer to your printer manual for detailed instructions for 
each model. 
Q6
How can I uninstall the driver?
A On the Desktop, click Charms menu > Settings > Control 
Panel > Programs and Features.
 Click the program. Then click uninstall. 
Q&A 
						

							122123Chapter 5.   
TroubleshootingQ&A
Q7
How can I change the screen settings, environment 
settings, type size, color, and so on?
A Click Charms menu > Settings > Change PC Settings > 
Personalization. You can set the OS settings such as the 
screen design, etc.
  To configure your computer in detail, click the Charms 
menu in Desktop > Settings > Control Panel.
 You can configure your computer in the same way as 
existing Windows systems.
Q8
Active X does not run in Internet Explorer on the Start 
screen.
A Since Internet Explorer on the Start screen complies with the 
HTML5 web standards, it does not support Active X. However, 
Internet Explorer on the Desktop supports Active X.
 ► How to activate Active X:
  If you right-click over the Internet Explorer, the following 
window appears. Press the  button and click View on the 
Desktop. Active X is now enabled.
Q9
I want to remove the pre-installed Windows 8 
operating system and install a different OS.
A If you want to install a different operating system on your 
PC, you need to change the BIOS settings first. 
  For more information, visit http://www.samsung.com and 
go to Customer Support > Troubleshooting. Search for 
Windows 8 and look through the list of search results for the 
relevant issue. 
						

							124Chapter 5.   
TroubleshootingQ&A
Display Related
Q1
The Desktop displayed on the TV after connecting via 
the HDMI port does not fit the screen.
A Go to the Graphics Control Panel to adjust the screen 
settings.
 ► For Intel graphics cards
  Right-click over the Desktop and go to Graphics Properties 
> Display > General. Adjust the Horizontal Ratio and 
Vertical Ratio settings to fit your screen and click OK.
 ► For AMD graphics cards
  1.  Right-click over the Desktop and select Graphics 
Properties > Desktop and Display > My Digital Flat 
Panel > Expansion Options (Digital Flat Panel).
  2.  
Adjust the control bar to fit the TV corners and click Apply.
Sound Related
Q1
I cannot hear any sound from the TV after connecting 
via the HDMI port. 
A  1.  Right-click over the taskbar on the Desktop and click Play 
Device.
  2.  Change the option to Digital Audio (HDMI), HDMI device, 
HDMI Output or another option and click Set as Default. 
Then click OK.
Others
Q1
You can configure your computer in the same way as 
existing Windows systems.
A  If you want to start your computer in DOS via a USB device, 
set the Fast BIOS Mode item in the Advanced menu in the 
BIOS Setup to Disabled before using this feature. 
						

							Chapter 6. 
Appendix
Important Safety Information 126
Replacement Parts and Accessories 128
Regulatory Compliance Statements  130
WEEE Symbol Information 146
Samsung Packaging Take-Back Program  147
TCO Certified 148
Product Specifications  149
Glossary  151
Index  155  
						

							126Chapter 6 
Appendix
Safety Instructions
Your system is designed and tested to meet the latest standards 
for safety of information technology equipment. However, to 
ensure safe use of this product, it is important that the safety 
instructions marked on the product and in the documentation are 
followed.
Always follow these instructions to help guard against 
personal injury and damage to your system.
Setting Up your System
Read and follow all instructions marked on the product and in • 
the documentation before you operate your system. Retain all 
safety and operating instructions for future use.
Do not use this product near water or a heat source such as a • 
radiator.
Set up the system on a stable work surface.• 
The product should be operated only with the type of power • 
source indicated on the rating label.
Ensure that the electrical outlet you are using to power your • 
equipment is easily accessible in case of fire or short circuit.
If your computer has a voltage selector switch, make sure that • 
the switch is in the proper position for your area.
Openings in the computer case are provided for ventilation. • 
Do not block or cover these openings. Make sure you provide 
adequate space, at least 6 inches (15 cm), around the system 
for ventilation when you set up your work area. Never insert 
objects of any kind into the computer ventilation openings.
Ensure that the fan vents on the bottom of the casing are clear • 
at all times. Do not place the computer on a soft surface, doing 
so will block the bottom vents.
If you use an extension cord with this system, make sure that • 
the total power rating on the products plugged into the 
extension cord does not exceed the extension cord power 
rating.
For Notebooks with glossy display bezels the user should • 
consider the placement of the Notebook as the bezel may 
cause disturbing reflections from surrounding light and bright 
surfaces.
Important Safety Information
NB Ver 3.1 
						

							126127Chapter 6 
Appendix
Care During Use
Do not walk on the power cord or allow anything to rest on it.• 
Do not spill anything on the system. The best way to avoid • 
spills is to not eat or drink near your system.
Some products have a replaceable CMOS battery on the • 
system board. There is a danger of explosion if the CMOS 
battery is replaced incorrectly. Replace the battery with the 
same or equivalent type recommended by the manufacturer.
 Dispose of batteries according to the manufacturers 
instructions. If the CMOS battery requires replacement insure 
that a qualified technician performs the task.
When the computer is turned off, a small amount of electrical • 
current still flows through the computer.  
To avoid electrical shock, always unplug all power cables, 
remove the battery and modem cables from the wall outlets 
before cleaning the system.
Unplug the system from the wall outlet and refer servicing to • 
qualified personnel if:
 – The power cord or plug is damaged.
 – Liquid has been spilled into the system.
 –  The system does not operate properly when the operating 
instructions are followed.
  – The system was dropped or the casing is damaged.
 – The system performance changes.
The Instruction On Safety Operation of NotePC
1.	When installing and operating devices please refer to safety 
requirements in the user guide.
2.	Devices can be used only with the equipment specified in the 
technical specifications of the devices.
3.  If any smell of burning or smoke is detected from the computer 
the unit should be switched off and battery removed. The unit 
should be checked by a qualified technician before reuse.
4.	Service and repair of devices should be carried out by 
authorized service centers.
5.	Do not allow your portable computer to operate with the base 
resting directly on exposed skin for extended periods of time. 
The surface temperature of the base will rise during normal 
operation (particularly when AC Power is present). Allowing 
sustained contact with exposed skin can cause discomfort or  
eventually a burn.
Important Safety Information 
						

							128Chapter 6 
AppendixReplacement Parts and Accessories
Use only replacement parts and accessories recommended by 
manufacturer.
To reduce the risk of fire, use only No. 26 AWG or larger 
telecommunications line cord.
Do not use this product in areas classified as hazardous. 
Such areas include patient care areas of medical and dental 
facilities, oxygen rich environments, or industrial areas.
Battery Disposal
Do not put rechargeable batteries or products powered by 
non-removable rechargeable batteries in the garbage.
Contact the Samsung Helpline for information on how to dispose 
of batteries that you cannot use or recharge any longer.
Follow all local regulations when disposing of old batteries.
THERE IS A RISK OF EXPLOSION IF BATTERY IS REPLACED BY 
AN INCORRECT TYPE.
DISPOSE OF USED BATTERIES ACCORDING TO THE 
INSTRUCTIONS.
Laser Safety
All systems equipped with CD or DVD drives comply with the 
appropriate safety standards, including IEC 60825-1. The laser 
devices in these components are classified as “Class 1 Laser 
Products” under a US Department of Health and Human Services 
(DHHS) Radiation Performance Standard. Should the unit ever 
need servicing, contact an authorized service location.
Laser Safety Note:• 
 Use of controls or adjustments or performance of 
procedures other than those specified in this manual 
may result in hazardous radiation exposure. To prevent 
exposure to laser beams, do not try to open the enclosure 
of a CD or DVD drive.
Class 1M laser radiation when operating part is open.• 
 Do not view directly with optical instruments.
Class 3B invisible laser radiation when open.• 
 Avoid exposure to the beam.  
						

							128129Chapter 6 
AppendixReplacement Parts and Accessories
Connect and Disconnect the AC adapter
The socket-outlet shall be installed near the equipment and shall 
be easily accessible.
Do not unplug the power cord by pulling the cable only.
Power Cord Requirements
The power cord set (wall plug, cable and AC adapter plug) you 
received with your computer meets the requirements for use in 
the country where you purchased your equipment.
Power cord sets for use in other countries must meet the 
requirements of the country where you use the computer. For 
more information on power cord set requirements, contact your 
authorized dealer, reseller, or service provider.
General Requirements
The requirements listed below are applicable to all countries:
All power cord sets must be approved by an acceptable • 
accredited agency responsible for evaluation in the country 
where the power cord set will be used.
The power cord set must have a minimum current capacity • 
of 7 A and a nominal voltage rating of 125 or 250 volts AC, as 
required by each country’s power system. (USA ONLY)
The appliance coupler must meet the mechanical configuration • 
of an EN 60 320/IEC 320 Standard Sheet C7 (or C5) connector, 
for mating with appliance inlet on the computer.