Samsung Ace 4 Manual

Accessibility
121
Answering or ending calls
Change the method of answering or ending calls.
On the Apps screen, tap 
Settings → Accessibility → Answering/ending calls.
Use the following options:
•	The home key answers calls: Set the device to answer a call when you press the Home 
button.
•	The power key ends calls: Set the device to end a call when you press the Power button.
Using single tap mode
Set the device to control incoming calls or notifications by tapping the button instead of 
dragging it....

Accessibility
122
Using other useful features
•	Searching by voice: Use voice commands to search for webpage content. Use this feature 
when you are on the move and cannot use your hands to enter text.
•	Using the notifications panel: Drag the status bar downwards to open the notifications 
panel. You can view missed calls, new messages, adjust the screen brightness, and more. 
Refer to Notifications panel for more information.
•	Using shortcuts to contacts: Add shortcuts to contacts on the Home screen...

123
Troubleshooting
Before contacting a Samsung Service Centre, please attempt the following solutions. Some 
situations may not apply to your device.
When you turn on your device or while you are using the device, it 
prompts you to enter one of the following codes:
•	Password: When the device lock feature is enabled, you must enter the password you set 
for the device.
•	PIN: When using the device for the first time or when the PIN requirement is enabled, you 
must enter the PIN supplied with the SIM...

Troubleshooting
124
The touch screen responds slowly or improperly
•	If you attach a protective cover or optional accessories to the touch screen, the touch 
screen may not function properly.
•	If you are wearing gloves, if your hands are not clean while touching the touch screen, 
or if you tap the screen with sharp objects or your fingertips, the touch screen may 
malfunction.
•	The touch screen may malfunction in humid conditions or when exposed to water.
•	Restart your device to clear any temporary...

Troubleshooting
125
Sound echoes during a call
Adjust the volume by pressing the Volume button or move to another area.
A cellular network or the Internet is often disconnected or audio 
quality is poor
•	Ensure that you are not blocking the device’s internal antenna.
•	When you are in areas with weak signals or poor reception, you may lose reception. You 
may have connectivity problems due to issues with the service provider’s base station. 
Move to another area and try again.
•	When using the device...

Troubleshooting
126
Your device is hot to the touch
When you use apps that require more power or use apps on your device for an extended 
period of time, your device may feel hot to the touch. This is normal and should not affect 
your device’s lifespan or performance.
Error messages appear when launching the camera
Your device must have sufficient available memory and battery power to operate the camera 
app. If you receive error messages when launching the camera, try the following:
•	Charge the...

Troubleshooting
127
•	Your device supports photos and videos captured with the device. Photos and videos 
captured by other devices may not work properly.
•	Your device supports multimedia files that are authorised by your network service 
provider or providers of additional services. Some content circulated on the Internet, 
such as ringtones, videos, or wallpapers, may not work properly.
Another Bluetooth device is not located
•	Ensure that the Bluetooth wireless feature is activated on your device.
•...

Troubleshooting
128
Data stored in the device has been lost
Always make backup copies of all important data stored in the device. Otherwise, you cannot 
restore data if it is corrupted or lost. Samsung is not responsible for the loss of data stored in 
the device.
A small gap appears around the outside of the device case
•	This gap is a necessary manufacturing feature and some minor rocking or vibration of 
parts may occur.
•	Over time, friction between parts may cause this gap to expand slightly.   

Copyright
Copyright © 2014 Samsung Electronics
This manual is protected under international copyright laws.
No part of this guide may be reproduced, distributed, translated, or transmitted in any form or 
by any means, electronic or mechanical, including photocopying, recording, or storing in any 
information storage and retrieval system, without the prior written permission of Samsung 
Electronics.
Trademarks
•	SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics.
•	Bluetooth®...