QNAP Systems Ts 253 User Guide

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Note:  
This function (or its content) is only available on certain models.  
Please consult user guides, FAQs and application notes before requesting assistance. 
 
Starting Helpdesk 
 
Click the Helpdesk shortcut on the QTS desktop to launch it. If this shortcut is not available, please 
go to App Center and install and enable Helpdesk (for QTS 4.2.2 or newer). After enabling Helpdesk, 
you can also launch Helpdesk in “Desktop” > “More” > “Help” > “Help Center” > “Helpdesk”. 
 
Submitting a help request 
 
Follow these steps to submit a help request from your NAS:    
1. Ensure your NAS can reach the Internet.  
2. Go to Helpdesk > Help Request. 
3. Fill out the ticket details. In the message field, please include the following information if possible: 
o Error message. 
o Time and date the error occurred. 
o The device, applications, and operating system that you used to access your NAS when the 
error occurred. 
o Steps to reproduce the error. 
o If the nature of your enquiry is product improvements or recommendations, please enter usage 
scenarios and similar products or functions and features in this field. 
4. Choose to allow system logs to be sent to QNAP, upload other information such as the steps 
necessary to reproduce the error 
5. Upload relevant screenshots or files.  
6. Click Submit.  
 
The support team will contact you shortly with the email address you provided. 
 
Note: Only the NAS administrator can submit requests using Helpdesk.  
 
Enabling remote support 
 
Following these steps to enable remote support:  
1. Ensure your NAS can reach the Internet.  
2. Go to Helpdesk > Remote Support. 
3. Enter the ticket ID and the email address you used for submitting that ticket.  
4. Click Enable Remote Support.  
						

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5. You must read and agree to the Terms of Service to use remote support. 
6. Click Confirm. 
 
If the issues cannot be resolved over one remote support session, our technical support team will 
email you with a request to extend the support session. Please click Extend a week in the Remote 
Support page. After the issues are resolved, a message will be displayed on the Remote Support 
page and our technical support team will email you details regarding the reported issues.            
 
Note:  
One support session lasts 7 days starting from the time you click Enable Remote 
Support.  
Only the ticket specified by the QNAP support team can be used to enable Remote 
Support.  
The helpdesk.qnap.com ports 22, 443 must be unblocked to allow our support team to 
connect to your NAS. 
Before allowing our support team to connect to your NAS, it is recommended that you 
back up, move, or encrypt your data. To encrypt a shared folder, go to Control Panel 
> Privilege Settings > Shared Folder > Edit Properties  
 
Configuring Helpdesk settings 
 
You can configure the Helpdesk settings by going to Helpdesk > Settings. The settings include 
your location and the option to allow system logs to be sent to QNAP.  
						

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HybridDesk Station 
 
HybridDesk Station is a platform where numerous home and office apps can be installed to 
enhance your entertainment and productivity needs. 
 
 
This chapter covers the following topics: 
Setting up HybridDesk Station 
Using HybridDesk Station 
Configuring HybridDesk Station 
 
Note: To check whether your model support HD Station, go to http://www.qnap.com and 
use “HD station” as a keyword to find the related information. 
 
Setting up HybridDesk Station  
 
Create your lovely media environment by following these steps: 
1. Setting up the environment of the HybridDesk Station: Connect the NAS to the 
HDMI TV with a HDMI cable 
o Remote controller: There are 4 different ways to control the HybridDesk Station. 
QNAP remote controller 
USB keyboard or mouse 
Qremote: QNAP remote app, designed exclusively for the HybridDesk Station. 
  
						

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Note: If you want to use Chrome on HD Station, you must use the Qremote mouse 
function or use a USB mouse that is connected to the NAS. 
 
2. Installing the HybridDesk Station 
o Go to Applications > HybridDesk Station and click the Get Started Now button. 
The system will automatically install the HybridDesk Station. 
 
3. Choosing the applications to install 
o You can choose from a variety of powerful QNAP and third-party applications to 
increase your work productivity and enrich your entertainment experience. 
 
Note: 
Using Chrome or other applications may affect the hard drive hibernation of the NAS. 
Remember to exit the application and return to the HybridDesk Station portal. 
To exit an application, press the power button on the remote control for 6 seconds at 
any time. 
Press the one touch copy button on the NAS for 6 seconds to restart the HybridDesk 
Station. 
For the best HybridDesk Station experience, we recommend using a NAS with at least 
2GB memory. 
The HybridDesk Station will restart when formatting an USB external device.      
       
After installation, choose your preferred language on the TV screen, then you will see the 
HybridDesk Station portal. 
 
4. Enjoying HybridDesk Station: On the HybridDesk Station portal, select the 
application you want to use and start enjoying the service. 
  
Enjoy the comfort of your living room and play movies, photos, and music directly on your 
TV.  
 
Using HybridDesk Station 
 
Taking Pictures with Smart Phone and Watching them on TV 
The first part is done by Qfile on your phone: 
1. Use Qfile to browse your NAS. 
2. Choose the multimedia shared folder. 
3. Select the upload function. 
4. Take a picture and upload it to the NAS.  
						

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The second part is performed by the HybridDesk Station on your TV: 
5. Turn on your TV and choose HD Player. 
6. Choose Pictures. 
7. Select the Multimedia folder. 
8. Double click the picture you just uploaded. 
 
Viewing Photos on your USB Device or Camera 
Steps: 
1. Connect a USB device or camera to the NAS.                
2. Choose Pictures. 
3. Choose Options. 
4. Select the photo you want to view. 
  
Configuring HybridDesk Station 
  
Configure the HybridDesk Station by choosing Settings at the HybridDesk Station portal 
and HybridDesk Station in QTS. 
HybridDesk Station portal: 
o App: Applications can be enabled or disabled here. 
o Display: Change the screen resolution and set up to turn off the screen after an 
amount of idle time. 
o Preferences: Here you may change the language or type of remote control and audio 
output. The default setting is HDMI. If there is an installed USB sound card, you can 
choose that option in the NAS Audio Output. 
HybridDesk Station in QTS:  
o Output resolution: Change the resolution for the HybridDesk Station portal screen. 
Before you change this setting, please make sure that no apps are opened in the 
HybridDesk Station portal.        
o Overscan: This setting can reduce the visible area of a video displayed on the 
HybridDesk Station portal. The higher the percentage, the more the visible area will be 
reduced.  
  
Note:  
Only the QNAP remote or MCE remote control is supported. NOT all of the TS-x69 
models support the internal remote control and the TS-x70 models only support the 
MCE remote control. 
HDMI Audio Passthrough is currently not supported by the TS-x69 series. 
  
						

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iTunes Server 
 
Using this service MP3 files in the Qmultimedia/Multimedia folder of the NAS can be shared 
with iTunes. Computers on the LAN with iTunes installed will be able to find, browse, and 
play the shared music files. 
 
 
To use the iTunes Server, enable this feature and then upload music files to the 
Qmultimedia/Multimedia folder of the NAS.  
 
Note: iTunes Server may be disabled or hidden on some Enterprise and SMB models. To enable 
iTunes server, please refer to System Administration in the General Settings section.  
 
To configure the iTunes server settings and add smart playlists, login to the iTunes server 
web page (http://NAS-IP:3689/index.html.) Connect the PC and the NAS to the same LAN 
and run iTunes on the PC. Find the NAS name under SHARED and music and playlists will 
be available. 
 
Additional Reference: 
Setup iTunes Music Server on QNAP.   
						

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Multimedia Management 
 
Media Library scans photos, music, and videos from designated media folders and indexes 
them for multimedia applications. Thumbnails for media files will be generated to enhance 
your user experience as you browse through them in their corresponding applications. You 
can configure multimedia settings in “Control Panel” > “Applications” > “Multimedia 
Management”.  
 
 
Media Library  
 
Scan Setting: Three options are provided for the media scan:  
o Real-time scan: New files are scanned as soon as they are added to media folders. 
o Scan by schedule: Specify a start and end time for the scan, and it will be 
automatically conducted on a daily basis. 
o Manual Scan: You must click Scan now to check for new media. 
Set media scanning priority to high: The option will allow the Media Library to 
immediately process media files in order to quickly generate thumbnails. When the NAS 
needs to run scan tasks and transfer files at the same time, it will lower the file transfer 
speed and prioritize media scan tasks. 
Multimedia code page setting: Change this setting to the corresponding code for non-UTF 
media files for fonts and characters in the associated applications to be displayed 
correctly.  
						

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Rebuild media library indexing: By rebuilding the media library, the NAS will scan the 
specified media folders and replace the existing library with a new one. 
 
You can enable or disable Media Library by clicking “Activate Media Library” or “Deactivate Media 
Library”. Please note that disabling Media Library will make multimedia applications function 
incorrectly. For more information, see the notes below. 
 
Note:  
If Media Library is disabled, multimedia services such as Photo Station, Music Station, 
DLNA Media Server, and OceanKTV will function incorrectly. 
By default, image files with a width or height less than 400 pixels will not be indexed 
and will not have any thumbnails generated. Nevertheless, you can this setting and set 
up the minimum image size to index in “Control Panel” > “Applications” > “Multimedia 
Management” > “Media Folder” > “Setting”.    
 
Media Folder 
 
Media folders are shared folders on the NAS that are scanned for multimedia files. /Multimedia and 
/Home are the default media folders on the NAS (from QTS 4.1, all default shared folders on the 
NAS are identified as media folders for the purpose of multimedia application services.) To add media 
folders: click Add, select media types and folders from the list, and click Add. To change scanned 
file types for the media folders, first uncheck the media file types and click Apply. To remove media 
folders, first select media folders from the list, and then click Delete and Apply. 
 
Transcode Management 
 
Transcoding is the process of converting video files into an universal format (*.MP4) that is 
compatible with most media players, including mobile devices and Smart TVs. Converted files with a 
range of resolutions can be used across different network environments for better viewing experience. 
After transcoding tasks are created, they can be managed here. This service is enabled by default. 
  
						

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On-the-fly Transcoding Task 
 
On-the-fly transcoding will simultaneously convert and stream a video while you watch it. This task 
requires some computing resources. If your NAS has hardware transcoding acceleration, it is 
recommended to install CodexPack to accelerate transcoding and reduce CPU usage. You can monitor 
and manage the use of on-the-fly transcoding services. 
 
Manage transcoding tasks using the following buttons:  
Button Name Description 
Refresh Refresh Refresh the list.  
 
Manage each task with the following buttons:  
Button Name Description 
 Priority Adjust the order each task is executed.  
 Remove Remove the selected task from the list. 
 
Note: This feature is for the x86 series NAS only. Please check the product page (software 
specification) on the QNAP website (www.qnap.com) to see if this feature is available for your 
model.    
 
 
  
						

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Background Transcoding Task 
 
Background transcoding is when a video file is converted in advance, potentially avoiding high CPU 
usage if the video will be simultaneously accessed by many users. You can manually add videos to be 
transcoded using File Station, Photo Station, or Video Station. Video files can be converted to 240p, 
360p, 480p, 720p and 1080p and will be saved in the @Transcode folder that is in the same 
directory as the video. 
 
Manage all transcoding tasks using the following buttons:  
Button Name Description 
Stop Transcoding Stop Transcoding Suspend all ongoing tasks in the list.  
Remove All 
Incomplete Tasks 
Remove All 
Incomplete Tasks 
Remove all tasks that are yet to finish from the list. 
Remove All 
Complete Tasks 
Remove All 
Complete Tasks 
Remove all complete tasks from the list. 
Refresh Refresh Refresh the list. 
 
Manage each task with the following buttons:  
Button Name Description 
 Priority Adjust the order each task is executed.  
 Remove Remove the selected task from the list. 
 
Auto Transcoding Folder 
 
This feature is designed to convert the contents of an entire folder, and within the folder, the 
resolution of each subfolder can be specified independently. Click Add to add a new folder and 
select the video quality (resolution) and the folder to add it to the task list.