Philips 247e3lsu User Manual
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29 环保使用期限 此 标 识 指 期 限 ( 十 年 ) , 电 子 信 息 产 品 中 含 有 的 有 毒 有 害 物 质 或 元 素 在 正 常 使 用 的 条 件 下不会发生外泄或突变, 电子信息产品用户 使 用 该 电 子 信 息 产 品 不 会 对 环 境 造 成 严 重 污染或对其人身、 财产造成严重损害的期 限． 《废弃电器电子产品回收处理管理条例》提示性 说明 为了更好地关爱及保护地球，当用户不再需要此 产品或产品寿命终止时，请遵守国家废弃电器电 子产品回收处理相关法律法规，将其交给当地具 有 国 家 认 可 的 回 收 处 理 资 质 的 厂 商 进 行 回 收 处 理。 China RoHS The People's Republic of China released a regulation called "Management Methods for Controlling Pollution by Electronic Information Products" or commonly referred to as China RoHS. All products including CRT and Monitor which are produced and sold for China market have to meet China RoHS request. 7. Regulatory Infomation
30 8. Customer care and warranty 8.1 Philips’ Flat Panel Monitors Pixel Defect Policy Philips strives to deliver the highest quality products. We use some of the industr y's most advanced manufacturing processes and practice stringent quality control. However, pixel or sub pixel defects on the TFT Monitor panels used in flat panel monitors are sometimes unavoidable. No manufacturer can guarantee that all panels will be free from pixel defects, but Philips guarantees that any monitor with an unacceptable number of defects will be repair ed or replaced under warranty. This notice explains the different types of pixel defects and defines acceptable defect levels for each type. In order to qualify for repair or replacement under warranty, the number of pixel defects on a TFT Monitor panel must exceed these acceptable levels. For example, no more than 0.0004% of the sub pixels on a monitor may be defective. Fur thermore, Philips sets even higher quality standards for cer tain types or combinations of pixel defects that are more noticeable than others. This policy is valid worldwide. subpixel pixel Pixels and Sub pixels A pixel, or picture element, is composed of three sub pixels in the primar y colors of red, green and blue. Many pixels together form an image. When all sub pixels of a pixel are lit, the three colored sub pixels together appear as a single white pixel. When all are dark, the three colored sub pixels together appear as a single black pixel. Other combinations of lit and dark sub pixels appear as single pixe ls of othe r colo rs. Types of Pixel Defects Pixel and sub pixel defe cts appe ar on the scre en in different ways. There are two categories of pixel defects and several types of sub pixel defects within each categor y. Bright Dot Defects Bright dot defects appear as pixels or sub pixels that are always lit or 'on'. That is, a bright dot is a sub-pixel that stands out on the screen when the monitor displays a dark pattern. There are the types of bright dot defects. One lit red, green or blue sub pixel. Two adjacent lit sub pixels: - Red + Blue = Purple - Red + Green = Yellow - Green + Blue = Cyan (Light Blue) Three adjacent lit sub pixels (one white pixel). 8. Customer care and warranty
31 Note A red or blue bright dot must be more than 50 percent brighter than neighboring dots while a green bright dot is 30 percent brighter than neighboring dots. Black Dot Defects Black dot defects appear as pixels or sub pixels that are always dark or 'off'. That is, a dark dot is a sub-pixel that stands out on the screen when the monitor displays a light pattern. These are the types of black dot defects. Proximity of Pixel Defects Because pixel and sub pixels defects of the same type that are near to one another may be more noticeable, Philips also specifies tolerances for the proximity of pixel defects. Pixel Defect Tolerances In order to qualify for repair or replacement due to pixel defects during the warranty period, a TFT Monitor panel in a Philips flat panel monitor must have pixel or sub pixel defects exceeding the tolerances listed in the following tables. BRIGHT DOT DEFECTSACCEPTABLE LEVEL 1 lit subpixel3 2 adjacent lit subpixels1 3 adjacent lit subpixels (one white pixel)0 Distance between two bright dot defects*>15mm Total bright dot defects of all types3 BLACK DOT DEFECTSACCEPTABLE LEVEL 1 dark subpixel5 or fewer 2 adjacent dark subpixels2 or fewer 3 adjacent dark subpixels0 Distance between two black dot defects*>15mm Total black dot defects of all types5 or fewer TOTAL DOT DEFECTSACCEPTABLE LEVEL Total bright or black dot defects of all types5 or fewer Note 1. 1 or 2 adjacent sub pixel defects = 1 dot defect 2. This monitor is ISO9241-307 compliant (ISO9241-307: Ergonomic requirement,analysis and compliance test methods for electronic visual displays) 8. Customer care and warranty
32 8.2 Customer Care & Warranty For warranty coverage infor mation and addi tional suppo r t requi rement vali d for your regi on, plea se visi t www.philips.com/suppor t website for details. You may also contact your local Philips Customer Care Center number listed below. Contact Information for WESTERN EUROPE region: CountryASCConsumer care number Price Germany Siemens I&S+49 01803 386 853€ 0.09 United KingdomInvec Scotland+44 0207 949 0069 Local call tariff Ireland Invec Scotland+353 01 601 1161Local call tariff SpainEatsa Spain +34 902 888 785 € 0.10 Finland A-novo+358 09 2290 1908 Local call tariff FranceA-novo+33 082161 1658 € 0.09 GreeceAllman Hellas+30 00800 3122 1223 Free of charge ItalyA-novo+39 840 320 041 € 0.08 NetherlandsE Care+31 0900 0400 063€ 0.10 Denmark A-novo+45 3525 8761Local call tariff Norway A-novo+47 2270 8250 Local call tariff SwedenA-novo+46 08 632 0016Local call tariff PolandZolter+48 0223491505 Local call tariff AustriaSiemens I&S+43 0810 000206 € 0.07 Belgium E Care+32 078 250851 € 0.06 Luxembourg E Care+352 26 84 30 00Local call tariff Por tugal Eatsa Spain +351 2 1359 1440Local call tariff Switzerland A-novo+41 02 2310 2116 Local call tariff 8. Customer care and warranty
33 Contact Information for CENTRAL AND EASTERN EUROPE region: CountryCall centerASC Consumer care number Belarus NAIBA +375 17 217 3386 BulgariaNALAN Ser vice+359 2 960 2360 CroatiaNARenoprom+385 1 333 0974 EstoniaNAFUJITSU+372 6519900 LatviaNA“Ser viceNet LV” Ltd.+371 7460399 LithuaniaNAUAB "Ser vicenet"+370 7400088 RomaniaNABlue Ridge Intl.+40 21 2101969 Serbia & MontenegroNAKim Tec d.o.o.+381 11 20 70 684 Slovenia NAPC H.and+386 1 530 08 24 UkraineNA Comel+380 562320045 NATopaz-Ser vice Company+38 044 245 73 31 RussiaNACPS +7 (495) 645 6746 (for repair) NACEEE Par tners+7 (495) 645 3010 (for sales) Slovakia NADatalan Ser vice+421 2 49207155 TurkeyNATechpro+90 212 444 4 832 Czech Rep. NAAsuppor t800 100 697 Hungar yNA Serware+36 1 2426331 NAProfi Ser vice+36 1 814 8080 Contact Information for LATIN AMERICA region: CountryCall center Consumer care number Brazil Vermont 0800-7254101 Argentina 0800 3330 856 Contact Information for China: China Consumer care number : 4008 800 008 Contact Information for NORTH AMERICA : Country Call center ASC Consumer care number U.S.A. TOS Teleplan(877) 835-1838 Canada Supercom Supercom (800)479-6696 8. Customer care and warranty
34 Contact Information for APMEA region: CountryCall center ASCConsumer care number AustraliaNAAGOS NETWORK PTY LTD1300 360 386 New ZealandNAVisual Group Ltd.0800 657447 Hong Kong / MacauNASmar t Pixels Technology Ltd.Hong Kong:Tel: +852 2619 9639 Macau:Tel: (853)-0800-987 India NAREDINGTON INDIA LTDTel: 1 800 425 6396 SMS: PHILIPS to 56677 IndonesiaNAPT. Gadingsari elektronika PrimaTel: 62 21 75909053, 75909056, 7511530 South KoreaNAPCS One Korea Ltd. 080-600-6600 Malaysia NA After Market Solutions (CE) Sdn Bhd603 7953 3370 PakistanNAPhilips Consumer Ser vice(9221) 2737411-16 SingaporeNA Philips Electronics Singapore Pte Ltd (Philips Consumer Care Center) (65) 6882 3999 Taiwan PCCW Teleser vices Taiwan FETEC .CO 0800-231-099 Thailand NA Axis Computer System Co., Ltd.(662) 934-5498 South AfricaNASylvara Technologies Pty Ltd086 0000 888 United Arab EmiratesNAAL SHAHD COMPUTER L.L.C00971 4 2276525 Israel NAEastronics LTD1-800-567000 Vietnam NA FPT Ser vice Informatic Company Ltd. +84 8 38248007 Ho Chi Minh City +84 5113.562666 Danang City +84 5113.562666 Can tho Province PhilippinesNAGlee Electronics, Inc. (02) 633-4533 to 34, (02) 637-6559 to 60 Sri Lanka NAno distributor and/or ser vice provider currently BangladeshNADistributor : Computer Source Ltd (warranty buy-out) 880-2-9141747, 9127592 880-2-8128848 / 52 NepalNADistributor : Syakar Co. Ltd (warranty buy-out)977-1-4222395 CambodiaNA Distributor : Neat Technology Pte Ltd (Singapore) (warranty buy-out) 855-023-999992 8. Customer care and warranty
35 9. Troubleshooting & FAQs 9.1 Troubleshooting This page deals with problems that can be corrected by a user. If the problem still persists after you have tried these solutions, contact Philips customer ser vice representative. Common Problems No Picture (Power LED not lit) • Make sure the power cord is plugged into the power outlet and into the back of the monitor. • First, ensure that the power button on the front of the monitor is in the OFF position, then press it to the ON position. No Picture (Power LED is White) • Make sure the computer is turned on. • Make sure the signal cable is properly connected to your computer. • Make sure the monitor cable has no bent pins on the connect side. If yes, repair or replace the cable. • The Energy Saving feature may be activated Screen says Attention Check cable connection • Make sure the monitor cable is properly connected to your computer. (Also refer to the Quick Star t Guide). • Check to see if the monitor cable has bent pins. • Make sure the computer is turned on. AUTO button doesn't function • The auto function is applicable only in VGA-Analog mode. If the result is not satisfactor y, you can do manual adjustments via the OSD menu. Note The Auto Function is not applicable in DVI- Digital mode as it is not necessar y. Visible signs of smoke or sparks • Do not perform any troubleshooting steps • Disconnect the monitor from mains power source immediately for safety • Contact with Philips customer ser vice representative immediately. Imaging Problems Image is not centered • Adjust the image position using the “Auto” function in OSD Main Controls. • Adjust the image position using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode. Image vibrates on the screen • Check that the signal cable is properly securely connected to the graphics board or PC . Vertical flicker appears • Adjust the image using the “Auto” function in OSD Main Controls. • Eliminate the ver tical bars using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode. Horizontal flicker appears • Adjust the image using the “Auto” function in OSD Main Controls. 9. Troubleshooting & FAQs
36 • Eliminate the ver tical bars using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode. Image appears blurred, indistinct or too dark • Adjust the contrast and brightness on On-Screen Display. An "after-image", "burn-in" or "ghost image" remains after the power has been turned off. • Uninterrupted display of still or static images over an extended period may cause "burn in", also known as "after-imaging " or "ghost imaging", on your screen. "Burn- in", "after-imaging", or "ghost imaging" is a well-known phenomenon in LCD panel technology. In most cases, the "burned in" or "after-imaging" or "ghost imaging" will disappear gradually over a period of time after the power has been switched off. • Always activate a moving screen saver program when you leave your monitor unattended. • Always activate a periodic screen refresh application if your LCD monitor will display unchanging static content. • Severe” burn-in” or “after-image” or “ghost image” symptoms will not disappear and cannot be repaired. The damage mentioned above is not covered under your warranty. Image appears distorted. Text is fuzzy or blurred. • Set the PC’s display resolution to the same mode as monitor’s recommended screen native resolution. Green, red, blue, dark, and white dots appears on the screen • The remaining dots are normal characteristic of the liquid cr ystal used in today’s technology, Please refer the pixel policy for more detail. The "power on" light is too strong and is disturbing • You can adjust “power on” light using the power LED Setup in OSD main Controls. For fur ther assistance, refer to the Consumer Information Centers list and contact Philips customer ser vice representative. 9.2 SmartControl Lite FAQs Q1. I change the monitor on a PC to a different one and the SmartControl Lite becomes un-usable, what do I do? Ans.: Restar t your PC and see if Smar tControl Lite can work. Otherwise, you will need to remove and re-install Smar tControl Lite to ensure proper driver is installed. Q2. The SmartControl Lite functions worked well before, but it does not work anymore, what can I do? Ans.: If the following actions were executed, the monitor driver may need to be re- installed. • Changed video graphic adapter to another one • Updated video driver • Activities on OS, such as ser vice pack or patch • Run Windows Update and updated monitor and/or video driver • Windows was booted with the monitor power off or disconnected. • To find out, please right click My Computer and click on Proper ties->Hardware-> Device Manager. • If you see "Plug and Play Monitor" shows under Monitor, then you need to re-install. Simply remove Smar tControl Lite and re-install it. Q3. After installing SmartControl Lite, when clicking on SmartControl Lite tab, nothing shows up after a while or a failure message shows, what happened? Ans.: It might be your graphic adaptor is not compatible with the Smar tControl Lite. If your graphic adaptor is one of the above mentioned brands, tr y to download the most updated grap hic adap tor driv er from 9. Troubleshooting & FAQs
37 corresponding companies’ web site. Install the driver. Remove Smar tControl Lite, and re-install it once more. If it is still not working, we are sorr y that the graphic adaptor is not suppor ted. Please visit Philips website and check if an updated Smar tControl Lite driver is available. Q4. When I click on Product Information, only partial information is shown, what happened? Ans.: It might be your graphic card adaptor driver is not the most updated version which fully suppor ting DDC/CI interface. Please tr y to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove Smar tControl Lite and re-install it once more. Attention Theft mode enabled Q5. I forgot my PIN for Theft Deterrence Function. What can I do? Ans.: Philips Ser vice cent er has a righ t to ask for legitimate identification and authorization, in order to establish ownership of the monitor. Please note that the anti-theft deterrence function is provided as a convenient free option. Managing PIN numbers is the sole responsibility of the individual user or the organization who sets it. In case the PIN number is forgotten, Philips ser vice center can re-set it for you at a nominal charge after verification of ownership. Please note that this activity is not covered by standard warranty terms. 9.3 General FAQs Q1: When I install my monitor what should I do if the screen shows 'Cannot display this video mode'? Ans.: Recommended resolution for this monitor : 1920x1080@60Hz. • Unplug all cables, then connect your PC to the monitor that you used previously. • In the Windows Star t Menu, select Settings/ Control Panel. In the Control Panel Window, select the Display icon. Inside the Display Control Panel, select the 'Settings' tab. Under the setting tab, in box labelled 'desktop area', move the sidebar to 1920x1080 pixels. • Open 'Advanced Proper ties' and set the Refresh Rate to 60Hz, then click OK. • Restar t your computer and repeat step 2 and 3 to verify that your PC is set at 1920x1080@60Hz. • Shut down your computer, disconnect your old monitor and reconnect your Philips LCD monitor. • Turn on your monitor and then turn on your PC . Q2: What is the recommended refresh rate for LCD monitor? Ans.: Recommended refresh rate in LCD monitors is 60Hz, In case of any disturbance on screen, you can set it up to 75Hz to see if that removes the disturbance. Q3: What are the .inf and .icm files on the CD-ROM? How do I install the drivers (.inf and .icm)? Ans.: These are the driver files for your monitor. Follow the instructions in your user manual to install the drivers. Your computer may ask you for monitor drivers (.inf and .icm files) or a driver disk when you first install your monitor. Follow the instructions to inser t the ( companion CD-ROM) included in this package. 9. Troubleshooting & FAQs
38 Monitor drivers (.inf and .icm files) will be installed automatically. Q4: How do I adjust the resolution? Ans.: Your video card/graphic driver and monitor together determine the available resolutions. You can select the desired resolution under Windows® Control Panel with the "Display proper ties". Q5: What if I get lost when I am making monitor adjustments via OSD? Ans.: Simply press the OK button, then select 'Reset' to recall all of the original factor y settings. Q6: Is the LCD screen resistant to scratches? Ans.: In general it is recommended that the panel surface is not subj ected to exce ssive shocks and is protected from sharp or blunt objects. When handling the monitor, make sure that there is no pressure or force applied to the panel surface side. This may affect your warranty conditions. Q7: How should I clean the LCD surface? Ans.: For normal cleaning, use a clean, soft cloth. For extensive cleaning, please use isopropyl alcohol. Do not use other solvents such as ethyl alcohol, ethanol, acetone, hexane, etc. Q8: Can I change the color setting of my monitor? Ans.: Yes, you can change your color setting through OSD control as the following procedures, • Press "OK" to show the OSD (On Screen Display) menu • Press "Down Arrow" to select the option "Color" then press "OK" to enter color setting, there are three settings as below. 1. Color Temperature; With settings in the 6500K range the panel appears "warm, with a red-white color tone", while a 9300K temperature yields "cool, blue- white toning". 2. sRGB; this is a standard setting for ensuring correct exchange of colors between different device (e.g. digital cameras, monitors, printers, scanners, etc) 3. User Define; the user can choose his/ her preference color setti ng by adjusti ng red, green blue color. Note A measurement of the color of light radiated by an object while it is being heated. This measurement is expressed in terms of absolute scale, (degrees Kelvin). Lower Kevin temperatures such as 2004K are red; higher temperatures such as 9300K are blue. Neutral temperature is white, at 6504K. Q9: Can I connect my LCD monitor to any PC, workstation or Mac? Ans.: Yes. All Philips LCD monitors are fully compatible with standard PCs, Macs and workstations. You may need a cable adapter to connect the monitor to your Mac system. Please contact your Philips sales representative for more information. Q10: Are Philips LCD monitors Plug-and- Play? Ans.: Yes, the monitors are Plug-and-Play compatible with Windows 7/Vista/XP/NT, Mac OSX, Linux Q11: What is Image Sticking, or Image Burn-in, or After Image, or Ghost Image in LCD panels? Ans.: Uninterrupted display of still or static images over an extended period may cause "burn in", also known as "after- imaging" or "ghost imaging", on your screen. "Burn-in", "after-imaging", or "ghost imaging" is a well-known phenomenon in LCD panel technology. In most cases, the "burned in" or "atter-imaging" or "ghost imaging" will disappear gradually over a period of time after the power has been switched off. 9. Troubleshooting & FAQs