Philips 243e2sb User Manual

							39
Contact the Philips Customer Care Center phone 
number listed below for product assistance and 
procedures for ser vicing: 
Philips Customer Care Center 
(877) 835-1838 or (919) 573-7855
(In U.S.A., Puer to Rico and U.S. Virgin Islands, all 
implied warranties, including implied warranties 
of merchantability and fitness for a par ticular 
purpose, are limited in duration to the duration 
of this express warranty. But, because some states 
do not allow limitations on how long an implied 
warranty may last, this limitation may not apply to 
you.)
TO GET WARRANTY SERVICE IN CANADA...
Please contact Philips at: 
(800) 479-6696 
Two years free par ts and two years free labor will 
be provided at Philips Canada depot or any one 
of its authorized ser vice centers. 
(In Canada, this warranty is given in lieu of all other 
warranties. No other warranties are expressed 
or implied, including any implied warranties of 
merchantability or fitness for a par ticular purpose. 
Philips is not liable under any circumstances for any 
direct, indirect, special, incidental or consequential 
damages, howsoever incurred, even if notified of 
the possibility of such damages.) 
REMEMBER... Please record the model and serial 
numbers found on the product below. 
MODEL # ______________________________ 
SERIAL # _______________________________
This warranty gives you specific legal rights. You 
may have other rights which var y from state/
province to state/province.
Before contacting Philips, please prepare the 
following details so we can solve your problem 
quickly. 
Philips type number
 •
Philips serial number 
 •
 Purchase date (copy of purchase may be 
 •
required) 
PC environment Processor :
 •
o   CUP and Graphic card name and driver 
version 
o Operating system o  Application being used
 Other cards installed
 •
Having the following information available will 
also help speed up the process: 
 Your proof of purchase indicating: date of 
 •
purchase, dealer name, model and product 
serial number. 
 The full address to which the swap model 
 •
should be delivered.
Just a phone call away
Philips’ customer help desks are located 
worldwide. Within the U.S. you can contact Philips 
customer care Monday-Friday from 8:00 AM-
9:00 PM Eastern Time (ET) and on Saturdays from 
10:00 AM-5:00 PM ET hrs by using one of the 
contact phone numbers.
For more information on this and more great 
Philips products visit our website at:
Website: http://www.philips.com
 
						

							40
Your International Guarantee
Dear Customer,
Thank you for purchasing this Philips product 
which has been designed and manufactured to the 
highest quality standards. 
If, unfor tunately, something should go wrong with 
this product Philips guarantees free of charge labor 
and replacement par ts irrespective of the countr y 
where it is repaired during a period of 12 months 
from date of purchase. This international Philips 
guarantee complements the existing national 
guarantee obligations to you of dealers and Philips 
in the countr y of purchase and does not affect 
your statutor y rights as a customer.
The Philips guarantee applies provided the 
product is handled properly for its intended use, 
in accordance with its operating instructions and 
upon presentation of the original invoice or cash 
receipt, indicating the date of purchase, dealers 
name and model and production number of the 
product.
The Philips guarantee may not apply if:
 the documents have been altered in any way 
 •
or made illegible; 
 the model or production number on the 
 •
product has been altered, deleted, removed or 
made illegible; 
 repairs or product modifications and 
 •
alterations have been executed by 
unauthorized ser vice organizations or persons; 
 damage is caused by accidents including but 
 •
not limited to lightning, water or fire, misuse or 
neglect. 
Please note that the product is not defective under 
this guarantee in the case where modifications 
become necessar y in order for the product to 
comply with local or national technical standards 
which apply in countries for which the product 
was not originally designed and/or manufactured. 
Therefore always check whether a product can be 
used in a specific countr y.
In case your Philips product is not working 
correctly or is defective, please contact your Philips 
dealer. In the event you require ser vice whilst in 
another countr y a dealer address can be given to 
you by the Philips Consumer Help Desk in that 
countr y, the telephone and fax number of which 
can be found in the relevant par t of this booklet.
In order to avoid unnecessar y inconvenience, 
we advise you to read the operating instructions 
carefully before contacting your dealer. If you have 
questions which your dealer cannot answer or 
any related question please contact the Philips 
Consumer Information Centers or via:
Website: http://www.philips.com
 
						

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7.1 Troubleshooting
This page deals with problems that can be 
cor

rected by a user. If the problem still persists 
after you have tried these solutions, contact Philips 
customer ser vice representative.
 Common Problems
No Picture (Power LED not lit)  Mak
 e sure the power cord is plugged into the 
 •
power outlet and into the back of the monitor. 
 First, ensure that the power button on the 
 •
front of the monitor is in the OFF position, 
then press it to the ON position.
No Picture (Power LED is white blinking) Make sure the computer is turned on. 
 •
 Make sure the signal cable is properly 
 •
connected to your computer. 
 make sure the monitor cable has no bent pins 
 •
on the connect side. If yes, repair or replace 
the cable. 
The Energy Saving feature may be activated
 •
Screen says
 Make sure the monitor cable is properly 
 •
connected to your computer. (Also refer to 
the Quick Set-Up Guide). 
 Check to see if the monitor cable has bent 
 •
pins.
Make sure the computer is turned on. 
 • AUTO button doesnt function
 The auto function is applicable only in 
 •
VGA-Analog mode.  If the result is not 
satisfactor y, you can do manual adjustments 
via the OSD menu.  
 Note 
The Auto Function is not applicable in 
DVI-Digital mode as it is not necessar y. 
Visible signs of smoke or sparks Do not perf
 orm any troubleshooting steps
 •
 Disconnect the monitor from mains power 
 •
source immediately for safety
 Contact with Philips customer ser vice 
 •
representative immediately.
 Imaging Problems
Image is not centered  Adjust the image position using the 
 “Auto” 
 •
function in OSD Main Controls. 
 Adjust the image position using the Phase/
 •
Clock of Setup in OSD Main Controls. It is 
valid only in VGA mode. 
Image vibrates on the screen  
  Check that the signal cable is properly securely 
 •
connected to the graphics board or PC . 
Vertical flicker appears
 Adjust the image using the “Auto” function in 
 •
OSD Main Controls. 
 Eliminate the ver tical bars using the Phase/
 •
Clock of Setup in OSD Main Controls. It is 
valid only in VGA mode.
7  Troubleshooting & FAQs
 
						

							42
Horizontal flicker appears
 Adjust the image using the “Auto” function in 
 •
OSD Main Controls. 
 Eliminate the ver tical bars using the Phase/
 •
Clock of Setup in OSD Main Controls. It is 
valid only in VGA mode.
Image appears blurred, indistinct or too dark  Adjust the contrast and brightness on On-
 •
Screen Display.
An after-image, burn-in or ghost image 
remains after the power has been turned off.  Uninterrupted display of still or static images 
 •
over an extended period may cause  burn 
in, also known as after-imaging  or ghost 
imaging, on your screen. Burn-in, after-
imaging, or ghost imaging is a well-known 
phenomenon in LCD panel technology. In 
most cases, the burned in or after-imaging 
or ghost imaging will disappear gradually over 
a period of time after the power has been 
switched off. 
 Always activate a moving screen saver 
 •
program when you leave your monitor 
unattended. 
 Always activate a periodic screen refresh 
 •
application if your LCD monitor will display 
unchanging static content.
 Severe” burn-in” or “after-image” or “ghost 
 •
image” symptoms will not disappear and 
cannot be repaired. The damage mentioned 
above is not covered under your warranty.
Image appears distorted. Text is fuzzy or blurred.   Set the PC’s display resolution to the same 
 •
mode as monitor’s recommended screen 
native resolution.  Green, red, blue, dark, and white dots appears on 
the screen
 The remaining dots are normal characteristic 
 •
of the liquid cr ystal used in today’s technology, 
Please refer the pixel policy for more detail. 
The power on light is too strong and is 
disturbing   You can adjust “power on” light using the 
 •
power LED Setup in OSD main Controls.
For fur ther assistance, refer to the Consumer 
Information Centers list and contact Philips 
customer ser vice representative.
 
						

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7.2  SmartControl Lite FAQs
Q1.

    I change the monitor on a PC to a different 
one and the SmartControl Lite becomes 
un-usable,  what do I do?
Ans.:   Restar t your PC and see if Smar tControl 
Lite can work. Otherwise, you will need to 
remove and re-install Smar tControl Lite to 
ensure proper driver is installed.
Q2.     The SmartControl Lite functions worked 
well before, but it does not work anymore, 
what can I do?
Ans.:   If the following actions were executed, the 
monitor driver may need to be re-installed.
 Changed video graphic adapter to another 
 •
one 
Updated video driver 
 •
 Activities on OS, such as ser vice pack or 
 •
patch
 Run Windows Update and updated monitor 
 •
and/or video driver 
 Windows was booted with the monitor 
 •
power off or disconnected.
To find out, please right click My Computer 
and click on Proper ties->Hardware-> 
Device Manager. 
If you see Plug and Play Monitor shows 
under Monitor, then you need to re-install. 
Simply remove Smar tControl Lite and re-
install it. Q3.    After installing SmartControl Lite, when 
clicking on SmartControl Lite tab, nothing 
shows up after a while or a failure message 
shows, what happened?
Ans.:   It might be your graphic adaptor is not 
compatible with the Smar tControl Lite. If 
your graphic adaptor is one of the above 
mentioned brands, tr y to download the 
most updated graphic adaptor driver from 
corresponding companies’ web site. Install 
the driver. Remove Smar tControl Lite, and 
re-install it once more.
If it is still not working, we are sorr y that 
the graphic adaptor is not suppor ted. Please 
visit Philips website and check if an updated 
Smar tControl Lite driver is available.
Q4.    When I click on Product Information,  only partial information is shown, what 
happened?
Ans.:   It might be your graphic card adaptor driver 
is not the most updated version which fully 
suppor ting DDC/CI interface. Please tr y to 
download the most updated graphic adaptor 
driver from corresponding companies’ web 
site. Install the driver. Remove Smar tControl 
Lite and re-install it once more.
 
Q5.    I forgot my PIN for Theft Deterrence  Function. How can I do?
Ans.:   Philips Ser vice center has a right to ask for 
legitimate identification and authorization, in 
order to establish ownership of the monitor.
 
						

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7.3 General FAQs
Q1:    When I install m
y monitor what should I 
do if the screen shows Cannot display this 
video mode?
Ans.:   Recommended resolution f
 or Philips 24: 
1920x1080 @60Hz.
 Unplug all cables, then connect your PC to 
 •
the monitor that you used previously. 
 In the Windows Star t Menu, select Settings/
 •
Control Panel. In the Control Panel Window, 
select the Display icon. Inside the Display
Control Panel, select the Settings tab. Under 
the setting tab, in box labeled desktop area, 
move the sidebar to 1920x1080 pixels (24). 
 Open Advanced Proper ties and set the 
 •
Refresh Rate to 60Hz, then click OK. 
 Restar t your computer and repeat step 
 •
2 and 3 to verify that your PC is set at 
1920x1080@60Hz (24). 
 Shut down your computer, disconnect your 
 •
old monitor and reconnect your Philips LCD 
monitor. 
 Turn on your monitor and then turn on 
 •
your PC .
Q2:    What does the recommended refresh rate  for LCD monitor?
Ans.:   Recommended refresh r
 ate in LCD 
monitors is 60Hz, In case of any disturbance 
on screen, you can set it up to 75Hz to see 
if that removes the disturbance.  Q3:    What are the .inf and .icm files on the 
CD-ROM? How do I install the drivers (.inf 
and .icm)?
Ans.:   These are the dr
 iver files for your monitor. 
Follow the instructions in your user manual 
to install the drivers. Your computer may ask 
you for monitor drivers (.inf and .icm files) 
or a driver disk when you first install your 
monitor. Follow the instructions to inser t 
the ( companion CD-ROM) included in this 
package. Monitor drivers (.inf and .icm files) 
will be installed automatically.
Q4:   How do I adjust the resolution?
Ans.:   Y
our video card/graphic driver and monitor 
together determine the available resolutions. 
You can select the desired resolution under 
Windows
® Control Panel with the Display 
proper ties.
Q5:    What if I get lost when I am making  monitor adjustments via OSD?
Ans.:   Simpl
y press the OK button, then select 
Reset to recall all of the original factor y 
settings.
Q6:   Is the LCD screen resistant to scratches?
Ans.:   In gener
al it is recommended that the panel 
surface is not subjected to excessive shocks 
and is protected from sharp or blunt objects. 
When handling the monitor, make sure that 
there is no pressure or force applied to 
the panel surface side.  This may affect your 
warranty conditions.
 
						

							45
Q7:   How should I clean the LCD surface?
Ans.:   For nor
mal cleaning, use a clean, soft cloth. 
For extensive cleaning, please use isopropyl 
alcohol. Do not use other solvents such as 
ethyl alcohol, ethanol, acetone, hexane, etc. 
Q8:  Can I change the color setting of my  monitor?
Ans.:   Yes, you can change your color setting 
through OSD control as the f

ollowing 
procedures,
  • Press OK to show the OSD (On Screen 
Displa
 y) menu
  • Press Down Arrow to select the option 
Color then press OK to enter color 
setting,

 there are three settings as below.
1.  Color Temperature; The 2 settings are 
6500K, and 9300K. 
2.  sRGB; this is a standard setting for 
ensuring correct exchange of colors 
between different device (e.g. digital 
cameras, monitors, printers, scanners, etc) 
3.  User Define; the user can choose his/her 
preference color setting by adjusting red, 
green blue color.
 Note:
A measurement of the color of light radiated by an 
object while it is being heated. This measurement 
is expressed in terms of absolute scale, (degrees 
Kelvin). Lower Kevin temperatures such as 2004K 
are red; higher temperatures such as 9300K are 
blue. Neutral temperature is white, at 6504K.
Q9:  Can the Philips LCD Monitor be mounted  on the wall?
Ans.:   Yes. Philips LCD monitors have this optional 
f

eature. Four standard VESA mount holes 
on the rear cover allows the user to 
mount the Philips monitor on most of the 
VESA standard arms or accessories. We 
recommend you to contact your Philips 
sales representative for more information. 
Q10:  Can I connect my LCD monitor to any PC,  workstation or Mac?
Ans.:   Yes. All Philips LCD monitors are fully 
compatib

le with standard PCs, Macs and 
workstations. You may need a cable adapter 
to connect the monitor to your Mac 
system. Please contact your Philips sales 
representative for more information. 
Q11: Are Philips LCD monitors Plug-and- Play?
Ans.:  Yes, the monitors are Plug-and-Play 
compatib

le with Windows 7/Vista/XP/NT, 
Mac OSX, Linux 
Q12:   What kind of wide-angle technology is 
available? 
Ans.:   Currently, the IPS type panels offer the best 
Contr

ast Ratio, compared to MVA, or PVA 
technologies.  TN panels have improved over 
the years, but IPS panel still gives superior 
results over TN panel.
Q13:   What is Image Sticking, or Image Burn-
 
						

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in, or After Image, or Ghost Image in LCD 
panels? 
Ans.:   Uninterrupted display of still or static images 
o

ver an extended period may cause 
burn in, also known as after-imaging 
or ghost imaging, on your screen. Burn-
in, after-imaging, or ghost imaging is a 
well-known phenomenon in LCD panel 
technology. In most cases, the burned in 
or atter-imaging or ghost imaging will 
disappear gradually over a period of time 
after the power has been switched off.
Always activate a moving screen saver 
program when you leave your monitor 
unattended.
Always activate a periodic screen refresh 
application if your LCD monitor will display 
unchanging static content.
  Warning
 Severeburn-in or after-image or ghost image 
symptoms will not disappear and cannot be 
repaired. The damage mentioned above is not 
covered under your warranty.
Q14:   Wh
y is my Display not showing sharp text, 
and is displaying jagged characters?
Ans.:   Your LCD monitor works best at its native 
resolution of 1920x1080@60Hz. For best 
display please use this resolution.
 
						

							2010 © Koninklijke Philips Electronics N.V.  All rights reser ved. 
Philips and the Philips Shield Emblem are registered trademarks of 
Koninklijke Philips Electronics N.V. and are used under license from 
Koninklijke Philips Electronics N.V.
Specifications are subject to change without notice.
Version: 243E2  v1.0