Philips 241p3le User Manual
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39 7. Customer care and warranty 7.2 Customer Care & Warranty Customer Care & Warranty PLEASE SELECT YOUR COUNTRY/AREA TO REVIEW DETAILS OF YOUR WARRANTY COVERAGE WESTERN EUROPE Austria / Belgium / Denmark / France / Germany / Greece / Finland / Ireland / Italy / Luxembourg / the Netherlands / Norway / Por tugal / Sweden / Switzerland / Spain / United Kingdom / Poland CENTRAL AND EASTERN EUROPE region Czech Republic / Hungar y / Russia / Slovakia / Slovenia / Turkey/ Romania/ Bulgaria/ Ukraine/ Baltic’s/Belarus/ Croatia/ Estonia/ Latvia/ Lithuania/ Serbia & Montenegro LATIN AMERICA Argentina / Brasil NORTH AMERICA Canada / USA PACIFIC Australia / New Zealand ASIA China / Hong Kong / Macau/ India / Indonesia / Korea / Malaysia / Pakistan / Philippines / Singapore / Taiwan / Thailand / Vietnam AFRICA South Africa MIDDLE EAST United Arab Emirates/ IsraelYour Philips Warranty conditions for Western Europe per 1st of January 2011 Dear Customer, Thank you for purchasing this Philips monitor. All Philips monitors are designed and manufactured to high standards and deliver high-quality performance, ease of use and ease of installation. Should you encounter any difficulties while installing or using this product, please contact the Philips helpdesk directly to benefit from your Philips Warranty conditions. This ser vice warranty entitles you to get a solution depending on the model you purchased when your monitor turns out to be faulty or defective. What is covered? The Philips West European Warranty applies within Andorra, Austria, Belgium, Cyprus, Denmark, France, Germany, Greece, Finland, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, the Netherlands, Norway, Poland, Por tugal, Sweden, Switzerland, Spain and the United Kingdom and only for monitors originally designed, manufactured, approved and/or authorized for usage within these countries. Warranty coverage begins as from the day you buy your monitor and be ser viced in case of defects provided for under the warranty coverage for a warranty period of 24 months for Philips C, E, T, V, and X models and for models B, P and S we give 36 months. Your original purchase document is your proof for the purchase day, so keep this carefully stored and available when a warranty ser vice is requested.
40 7. Customer care and warranty For the C,E,T, V and X models, your monitor will be picked-up at your address, repaired in our Cer tified Ser vice Center and Return back to your address within 7 working days after it’s picked up. If no Repair can be fulfilled within 10 working days after the unit is picked up then a replacement monitor of at least an equivalent monitor will be shipped to you. The swap monitor remains yours and Philips keeps the defective/original monitor. For the swap monitor the warranty period remains equal to that of your original monitor, being 24 months as from the purchase date of your original monitor. For the B, P and S models, your monitor will be swapped by at least an equivalent monitor in case of defects provided for under the warranty coverage. Its Philips aim to exchange the swap unit within 48 hours after the request for ser vice however for remote areas like Island or other geographically difficult to reach area, its Philips aim to have an exchange time within 72 hours. The swap monitor remains yours and Philips keeps the defective/original monitor. For the swap monitor the warranty period remains equal to that of your original monitor, being 36 months as from the purchase date of your original monitor. What is excluded? The Philips Warranty applies provided the product is handled properly for its intended use, in accordance with its operating instructions and upon presentation of the original invoice or cash receipt, indicating the date of purchase, dealers name and model and production number of the product. The Philips Warranty may not apply if: The documents have been altered in any way • or made illegible; The model or production number on the • product has been altered, deleted, removed or made illegible; Repairs or product modifications and • alterations have been executed by unauthorized ser vice organizations or persons; Damage is caused by accidents including but • not limited to lightning, water or fire, misuse or neglect; Reception problems caused by signal • conditions or cable or antenna systems outside the unit; Defects caused by abuse or misuse of the • monitor ; Product requires modification or adaptation • to enable it to comply with local or national technical standards, which apply in countries for which the product was not originally designed, manufactured, approved and/or authorized. Therefore always check whether a product can be used in a specific countr y. Note that products that are not originally • designed, manufactured, approved and/ or authorized for usage within the Philips countries, do not apply to the Philips F1rst Choice Warranty. In these cases the Philips global warranty terms are valid. Just a click away In case of any problems, we advise you to read the operating instructions carefully or go to the http://www.philips.com/suppor t website for additional suppor t. Just a phone call away In order to avoid unnecessar y inconvenience, we advise you to read the operating instructions carefully or go to the http://www.philips.com/suppor t website for additional suppor t before contacting the Philips helpdesk. To solve your problem quickly, please prepare the following details before contacting the Philips helpdesk: Philips type number • Philips serial number • Purchase date (copy of purchase may be • required) PC environment Processor : •
41 7. Customer care and warranty o CUP and Graphic card name and driver version o Operating system o Application being used Other cards installed • Having the following information available will also help speed up the process: • Your proof of purchase indicating: date of purchase, dealer name, model and product serial number. • The full address to which the faulty monitor has to be collected and the good model should be delivered. Philips customer help desks are located worldwide. Or you can reach us via: Website: http://www.philips.com/suppor t Contact Information for West European region: Germany +49 01803 386 853 €0,09 United Kingdom +44 0207 949 0069 Local call tariff Ireland +353 01 601 1161 Local call tariff Spain +34 902 888 785 €0,10 Finland +358 09 2290 1908 Local call tariff France +33 082161 1658 €0,09 Greece +30 00800 3122 1223 Free Of Charge Italy +39 840 320 041 €0,08 Netherlands +31 0900 0400 063 €0,10 Denmark +45 3525 8761 Local call tariff Norway +47 2270 8250 Local call tariff Sweden +46 08 632 0016 Local call tariff Poland +48 0223491505 Local call tariff Austria +43 0810 000206 €0,07 Belgium „32 078 250851 €0,06 Luxembourg +352 26 84 30 00 Local call tariff Por tugal +351 2 1359 1440 Local call tariff Switzerland +41 02 2310 2116 Local call tariff
42 7. Customer care and warranty Your Guarantee in Central and Eastern Europe Dear Customer, Thank you for purchasing this Philips monitor. All Philips monitors are designed and manufactured to high standards and deliver high- quality performance, ease of use and ease of installation. Should you encounter any difficulties while installing or using this product, please contact the Philips helpdesk directly to benefit from your Philips Warranty conditions. This ser vice warranty entitles you to get a solution depending on the model you purchased when your monitor turns out to be faulty or defective. What is covered? This Philips Guarantee in Central and Eastern Europe applies within Czech Republic, Hungar y, Russia, Slovakia, Slovenia, Turkey, Romania, Bulgaria, Ukraine, Baltic states, Serbia & Montenegro and Croatia and only for monitors originally designed, manufactured, approved and/or authorized for usage within these countries. Warranty coverage begins as from the day you buy your monitor and be ser viced in case of defects provided for under the warranty coverage, for a warranty period of 24 months for Philips C, E, T, V, and X models and for models B, P and S we give 36 months. Your original purchase document is your proof for the purchase day, so keep this carefully stored and available when a warranty ser vice is requested. Depending on your region you can deliver your monitor to the address of our Cer tified Ser vice Center or your monitor will be picked-up at your address. After the monitor is repaired you can pick him up or it will be returned back to your address within 10 working days star ted when the defect units arrived in our ser vice center. If no Repair can be fulfilled within 10 working days after the unit is picked up then a replacement monitor of at least an equivalent monitor will be given to you.The replacement monitor remains yours and Philips keeps the defective/original monitor. For the replacement monitor the warranty period remains equal to that of your original monitor. What is excluded? The Philips guarantee applies provided the product is handled properly for its intended use, in accordance with its operating instructions and upon presentation of the original invoice or cash receipt, indicating the date of purchase, dealers name and model and production number of the product. The Philips guarantee may not apply if: The documents have been altered in any way • or made illegible; The model or production number on the • product has been altered, deleted, removed or made illegible; Repairs or product modifications and • alterations have been executed by unauthorized ser vice organizations or persons; Damage is caused by accidents including but • not limited to lightning, water or fire, misuse or neglect. Reception problems caused by signal • conditions or cable or antenna systems outside the unit; Defects caused by abuse or misuse of the • monitor ; Product requires modification or adaptation • to enable it to comply with local or national technical standards, which apply in countries for which the product was not originally designed, manufactured, approved and/or authorized. Therefore always check whether a product can be used in a specific countr y.
43 7. Customer care and warranty Please note that the product is not defective under this guarantee in the case where modifications become necessar y in order for the product to comply with local or national technical standards which apply in countries for which the product was not originally designed and/or manufactured. Therefore always check whether a product can be used in a specific countr y. Just a click away In case of any problems, we advise you to read the operating instructions manual or your warranty card carefully or go to the www.philips.com/ suppor t website for additional suppor t. Just a phone call away You need to check your official warranty card delivered to you at your day of purchase for the nearest contact details of your authorized ser vice contact. In case not available please check your countr y contact showing below. In order to avoid unnecessar y inconvenience, we advise you to read the operating instructions carefully before contacting our dealers or Information Centers. In case your Philips product is not working correctly or is defective, please contact your Philips dealer or directly the Philips Ser vice and Consumer Information Centers. Website: http://www.philips.com/suppor tEastern Europe BELARUS IBA Technical Center of JV IBA M. Bogdanovich str. 155 BY - 220040 Minsk Tel: +375 17 217 33 86 Service.BY Petrus Brovky st. 19 – 101-B 220072, Minsk Belarus BULGARIA LAN Ser vice 140, Mimi Balkanska Str. Office center Translog 1540 Sofia, Bulgaria Tel: +359 2 960 2360 www.lan-ser vice.bg CZECH REPUBLIC A-Suppor t General Consumer Information Center 800 100 697 CROATIA Renoprom d.o.o. Ljubljanska 4, Sv. Nedjelja,10431 Croatia Tel: +385 1 333 0974 ESTONIA FUJITSU SERVICES OU Akadeemia tee 21G EE-12618 Tallinn Tel: +372 6519900 www.ee.invia.fujitsu.com
44 7. Customer care and warranty HUNGARY Serware Szer viz Vizimolnár u. 2-4 HU - 1031 Budapest Tel: +36 1 2426331 Email: [email protected] www.serware.hu Profi Ser vice Center Ltd. 123 Kulso-Vaci Street, H-1044 Budapest (Europe Center) Hungar y Tel: +36 1 814 8080 [email protected] LATVIA Ser viceNet LV Jelgavas iela 36 LV - 1055 Riga, Tel: +371 7460399 Email: ser viss@ser vicenet.lv LITHUANIA Ser viceNet LT Gaiziunu G. 3 LT - 3009 KAUNAS Tel: +370 7400088 Email: ser visas@ser vicenet.lt www.ser vicenet.lt ROMANIA Blue Ridge Intl Computers SRL 115, Mihai Eminescu St., Sector 2 RO - 020074 Bucharest Tel: +40 21 2101969 SERBIA & MONTENEGRO Kim Tec d.o.o. Viline vode bb, Slobodna zona Beograd L12/3 11000 Belgrade Serbia Tel. +381 11 20 70 684SLOVAKIA General Consumer Information Center 0800004551 Datalan Ser visne Stredisko Puchovska 8 SK - 831 06 Bratislava Tel: +421 2 49207155 Email: ser [email protected] SLOVENIA PC HAND Brezovce 10 SI - 1236 Trzin Tel: +386 1 530 08 24 Email: ser [email protected] RUSSIA CPS 18, Shelepihinskaya nab. 123290 Moscow Russia Tel. +7(495)797 3434 TURKEY See warranty card for local suppor t Central Turkey: Tecpro Telsizler Mah. 10 Kagithana, Istanbul, Turkey Tel: +90 212 444 4 832 UKRAINE Comel Shevchenko street 32 UA - 49030 Dnepropetrovsk Tel: +380 562320045 www.csp-comel.com LLC Topaz Company Topaz-Ser vice Company, Mishina str. 3, Kiev Ukraine-03151 Tel: +38 044 245 73 31
45 7. Customer care and warranty In order to avoid unnecessar y inconvenience, we advise you to read the operating instructions carefully before contacting your dealer. If you have questions which your dealer cannot answer or any related question please contact the Philips Consumer Information Centers or via: Website: http://www.philips.com Latin America TO GET WARRANTY SERVICE IN ARGENTINA and BRAZIL. Please contact Philips at: Brazil : Consumer care number : 0800-7254101 E-mail address : CIC [email protected] Monday to Friday: 8:00am - 8:00pm Argentina : Consumer care number : 0800 3330 856 E-mail address : CIC [email protected] Monday to Friday: 8:00am - 8:00pm BRAZIL Company : See ASP-BRZ Address : Rod. Anhanguera, Km 49 Pista Sul - Bairro: Terra Nova - Jundiaí/SP CEP 13210-877 – Brasil Tel: 55 11 4531-8438 Email: [email protected] ARGENTINA Company : See ASP-ARG Address : Azopardo 1480 (C1107ADZ) Cdad. de Buenos Aires Tel: 54 11 4103-4113 Email: [email protected]: Three Years Free Labor / Three Years Free Service on Parts Australia: Company: AGOS NETWORK PTY LTD Address: 4/5 Dursley Road, Yenorra, NSW 2161, Australia Tel: 1300 360 386 Fax: +61-2-80808147 Email: [email protected] Ser vice hours: Mon.~Fri. 8:00am-7:30pm New Zealand: Company: Visual Group Ltd. Address: 28 Walls Rd Penrose Auckland Phone: 0800 657447 Fax: 09 5809607 E-mail: [email protected] Ser vice Hours: Mon.~Fri. 8:30am~5:30pm Asia (except for Korea) : Three Years Free Labor / Three Years Free Service on Parts Hong Kong: Company: Smar t Pixels Technology Ltd. Address: 9/F Wilson Logistics Center 24-28 Kung Kip Street Kwai Chung, N.T., Hong Kong. Tel: +852 2619 9639 Fax: +852 2148 3123 E-mail: ser vice@smar tpixels.com.hk Ser vice hours: Mon. To Fri.: 9:00am–6:00pm, Sat.: 9:00am–1:00pm Macau: Company: Smar t Pixels Technology Ltd. Address: RUA DO PE. ANT ROLIZ NO.2H R/C + SL(A) HONG FOK KOK, MACAU /ç!õ X¬( 4 u/ý·&¦H#ª Tel: (853)-0800-987 Fax: (853)-2855-2228 E-mail: ser vice@smar tpixels.com.hk Ser vice hours: Mon. To Fri.: 9:00am–6:00pm, Sat.: 9:00am–1:00pm
46 7. Customer care and warranty China TO GET WARRANTY SERVICE IN CHINA. Please contact Philips at: Consumer care number : 4008 800 008 E-mail address : philips_helpdesk@vavotelecom. com 7days: 8am - 6pm India: Company: REDINGTON INDIA LTD Address: SPL Guindy House, 95 Mount Road, Chennai 600032, India Tel: 1 800 425 6396 E-mail: [email protected] SMS: PHILIPS to 56677 Ser vice hours: Mon.~Fri. 9:00AM~5:30PM; Indonesia: Company: PT. Gadingsari elektronika Prima Address: Kompleks Pinang 8, Jl. Ciputat raya No. 8F, Pondok Pinang. Jakar ta Tel: 62 21 75909053, 75909056, 7511530 Fax: 62 21 7510982 E-mail: [email protected] Ser vice hours: Mon.~Fri. 8:30am~4:30pm; Sat. 8:30am~2:00pm Coverage: Jakar ta, Bekasi, Krawang, Bogor, Depok, Tangerang, Serpong, Serang Additional service points: 1. ASC MEDAN Address: JL.Kakap No.32G, Medan Phone: 62 61 4538920 Coverage: Medan, Aceh, Pematang Siantar, Pakanbaru, Padang 2. ASC YOGYA Address: Jl.Pembela Tanah Air No.15,Yogyakar ta Phone: 62 274 564791 Coverage: Yogyakar ta, Solo, Semarang, Magelang 3. ASC SURABAYA Address: HI-TECH Mall Lt.2 ,Blok C1-.12A Jl.Kusuma Bangsa 116-118, Surabaya Phone: 62 31 5353573 Coverage: Surabaya, Malang, Pasuruan, Bojonegoro, Kediri, Gersik4. ASC BALI Address: Jl.Pulau Nusa Penida No.28 Denpasar- Bali Phone: 62 813 31821822 Coverage: Denpasar, Kuta, Nusa Dua, Gianyar, Bedugul 5. ASC BANDUNG Address: Segitiga Mas Kosambi Blok G-9 Jl.Jend A.Yani ,Bandung Phone: 62 22 7237009 Coverage: Bandung, Cirebon, Ciamis, Sukabumi South Korea: Company: PCS One Korea Ltd. Address: 112-2, Banpo-dong, Seocho-ku, Seoul, 137-040, Korea Call Center Tel: 080-600-6600 Tel: 82 2 591 1528 Fax: 82 2 595 9688 E-mail: [email protected] Ser vice hours: Mon.~Fri. 9:00AM~ 6:00PM; Sat. 9:00AM~1:00PM Malaysia: Company: After Market Solutions (CE) Sdn Bhd Address: Lot 6. Jalan 225/51A, 46100 Petaling Jaya, Selangor DE, Malaysia. Phone: 603 7953 3370 Philips Info Line: 1-800-880-180 Fax: 603 7953 3338 E-mail: [email protected] Ser vice Hours: Mon.~Fri. 8:15am~5:15pm; Sat. 9:00am~1:00pm Pakistan: Philips Consumer Ser vice Address: Mubarak manzil, 39, Garden Road, Saddar, Karachi-74400 Tel: (9221) 2737411-16 Fax: (9221) 2721167 E-mail: [email protected] Ser vice hours: Mon.~Sat. 09:30am~1:00pm & 2:00pm~5:30pm
47 7. Customer care and warranty Philippines: Company: Glee Electronics, Inc. Address: Unit 1103-1104 11F The Taipan Place Bldg. F. Or tigas Center Pasig City Tel: (02) 633-4533 to 34 / (02) 637-6559 to 60 Fax: (02) 6334563 E-mail: [email protected] Ser vice hours: Mon.~Fri. 8:00am~6:00pm Singapore: Company: Philips Electronics Singapore Pte Ltd (Philips Consumer Care Center) Address: 620A Lorong 1 Toa Payoh, TP4 Building Level 1, Singapore 319762 Tel: (65) 6882 3999 Fax: (65) 62508037 E-mail: [email protected] Ser vice hours: Mon.~Fri. 9:00am~6:00pm; Sat. 9:00am~1:00pm Taiwan: Company: FETEC .CO Address: No.499, Ciwen Rd., Taoyuan City, Taoyuan County 330, Taiwan Consumer Care: 0800-231-099 Tel: (03)3169920 Fax: (03)3169930 E-mail: [email protected] Ser vice hours: Mon.~Fri. 8:30am~7:00pm Thailand: Company: Axis Computer System Co., Ltd. Address: 1421 Soi Lardprao 94, Srivara Town In Town Soi 3 Road, Wangthonglang, Bangkok 10310 Thailand Tel: (662) 934-5498 Fax: (662) 934-5499 E-mail: [email protected] Ser vice Hours: Mon.~Fri. 08:30am~05:30pmVietnam: 1. Ho Chi Minh City : Company: FPT Ser vice Informatic Company Ltd. - Ho Chi Minh City Branch Address: 207/4 Nguyen Van Thu Street, District 1, HCM City Tel: +84 8 38248007 Fax: +84 8 38248010 E-mail: [email protected] Ser vice hours: Mon. To Fri.: 8:00am–12:00am, 1:30pm–5:30pm; Sat.: 8:00am-12:00am 2. Danang City : Company: FPT Ser vice Informatic Company Ltd. - Da nang Office Address: 336 Le Duan Street - Thanh Khe District - Đa Nang City Tel: 05113.562666; Fax: 05113.562662 Tel: +84 511 3562666 Fax: +84 511 3562662 E-mail: [email protected] Ser vice hours: Mon. To Fri.: 8:00am-12:00am, 1:30pm–5:30pm; Sat.: 8:00am-12:00am 3. Can tho Province : Company: FPT Ser vice Informatic Company Ltd. - Can Tho Office Address: 71/4 Tran Phu Street, Ninh Kieu District, Can tho City Tel: +84 5113.562666 Fax: +84 5113.562662 E-mail: [email protected] Ser vice hours: Mon. To Fri.: 8:00am-12:00am, 1:30pm-5:30pm; Sat.: 8:00am-12:00am
48 7. Customer care and warranty Africa South Africa: Company name: Sylvara Technologies Pty Ltd Address: Ho Address Palm Springs Centre Christoffel Road Van Riebeeck Park Kempton Park, South Africa Tel: 086 000 0888 Fax: +2711 391 1060 E-mail: monitorcare@philipssuppor t.co.za Ser vice hours: Mon.~ Fri. 08:00am~05:00pm Middle East United Arab Emirates: Company: AL SHAHD COMPUTER L.L.C Address: P.O.BOX: 29024, DUBAI, UNITED ARAB EMIRATES TEL: 00971 4 2276525 FAX: 00971 4 2276242 E-mail: [email protected] Ser vice hours: Sat.~Thur. 9:00am~1:00pm & 4:00pm- 8:00pm Israel: Company: Eastronics LTD Address: 13 Rozanis St. P.O.B. 39300, Tel Aviv 61392 Israel Tel: 1-800-567000 call free in Israel; (972-50- 8353722 after ser vice hours until 20:00) Fax: 972-3-6458759 E-mail: [email protected] Ser vice hours: Sun.~Thurs. 08:00 - 18:00Your Philips F1rst Choice Warranty(USA) Thank you for purchasing this Philips monitor. All Philips monitors are designed and manufactured to high standards and deliver high- quality performance, ease of use and ease of installation. Should you encounter any difficulties while installing or using this product, please contact Philips directly to benefit from your Philips F1rst Choice Warranty. This three-year ser vice warranty entitles you to a swap model on-site within 48 hours of your call being received within the first year of purchase. If you have any problems with your monitor within the second or third year of purchase, we will repair it after it has been sent to the ser vice provider at your expense and returned to you within five working days, free of charge. LIMITED WARRANTY (Computer Monitor) Please contact us via Website: http://www.philips. com or http://www.usa.philips.com to access the Warranty Registration Card. Three Years Free Labor / Three Years Free Ser vice on Par ts / One Year Exchange* *Product will be exchanged with a new or renewed to original specifications unit within two business days for the first year. This product must be shipped in at your expense for ser vice during years two and three. WHO IS COVERED? You must have proof of purchase to receive warranty ser vice. A sales receipt or other document showing that you purchased the product is considered proof of purchase. Attach it to this owners manual and keep both nearby. WHAT IS COVERED? Warranty coverage begins the day you buy your product. For three years thereafter, all par ts will be repaired or replaced, and labor is free. After three years from the day of purchase, you pay for the replacement or repair of all par ts, and for all labor charges.