Philips 235b2c User Manual

							39
6  Customer care and warranty
Customer Care & Warranty
PLEASE SELECT YOUR COUNTRY/AREA 
TO REVIEW DETAILS OF YOUR WARRANTY 
COVERAGE
WESTERN EUROPE  
Austria / Belgium / Denmark / France / 
Germany / Greece / Finland / Ireland / Italy / 
Luxembourg / the Netherlands / Norway / 
Por tugal / Sweden / Switzerland / Spain / 
United Kingdom / Poland
EASTERN EUROPE  
Czech Republic / Hungar y / Russia / Slovakia /  
Slovenia / Turkey
LATIN AMERICA
Argentina / Brasil
NORTH AMERICA 
Canada / USA
PACIFIC
Australia / New Zealand
ASIA 
China / Hong Kong / India / Indonesia / Korea / 
Malaysia / Pakistan / Philippines / Singapore / 
Taiwan / Thailand / Vietnam
AFRICA 
South Africa
MIDDLE EAST 
United Arab  EmiratesWhat is covered?
 
The Philips F1rst Choice Warranty applies within 
Andorra, Austria, Belgium, Cyprus, Denmark, 
France, Germany, Greece, Finland, Ireland, 
Italy, Liechtenstein, Luxembourg, Monaco, the 
Netherlands, Norway, Poland, Por tugal, Sweden, 
Switzerland, Spain and the United Kingdom 
and only for monitors originally designed, 
manufactured, approved and/or authorized for 
usage within these countries.
Warranty coverage begins as from the day you 
buy your monitor. For three years thereafter, your 
monitor will be swapped by at least an equivalent 
monitor in case of defects provided for under the 
warranty coverage.
The swap monitor remains yours and Philips 
keeps the defective/original monitor. For the swap 
monitor the warranty period remains equal to 
that of your original monitor, being 36 months as 
from the purchase date of your original monitor. Your Philips F1rst Choice Warranty
Thank you for purchasing this Philips monitor.All Philips monitors are designed and 
manufactured to high standards and 
deliver high-quality performance, ease 
of use and ease of installation. Should 
you encounter any difficulties while 
installing or using this product, please contact 
the Philips helpdesk directly to benefit from your 
Philips F1rst Choice Warranty. This three-year 
ser vice warranty entitles you to a swap model 
on-site if your monitor turns out to be faulty or 
defective. Philips aims at a swap within 48 hours 
of your call being received.
 
						

							40
What is excluded?
The Philips F1rst Choice Warranty applies 
provided the product is handled properly for its 
intended use, in accordance with its operating 
instructions and upon presentation of the 
original invoice or cash receipt, indicating the 
date of purchase, dealers name and model and 
production number of the product.
The Philips F1rst Choice Warranty may not apply 
if:
  The documents have been altered in any way 
 •
or made illegible; 
  The model or production number on the 
 •
product has been altered, deleted, removed or 
made illegible; 
  Repairs or product modifications and 
 •
alterations have been executed by 
unauthorized ser vice organizations or persons; 
  Damage is caused by accidents including but 
 •
not limited to lightning, water or fire, misuse or 
neglect; 
  Reception problems caused by signal 
 •
conditions or cable or antenna systems 
outside the unit; 
  Defects caused by abuse or misuse of the 
 •
monitor ;
  Product requires modification or adaptation 
 •
to enable it to comply with local or national 
technical standards, which apply in countries 
for which the product was not originally 
designed, manufactured, approved and/or 
authorized. Therefore always check whether a 
product can be used in a specific countr y.
  Note that products that are not originally 
 •
designed, manufactured, approved and/or 
authorized for usage within the Philips F1rst 
Choice countries, do not apply to the Philips 
F1rst Choice Warranty. In these ca ses the 
Philips global warranty terms are valid. 
Just a click away
In case of any problems, we advise you to read 
the operating instructions carefully or go to the 
www.philips.com/suppor t website for additional 
suppor t. 
Just a phone call away
In order to avoid unnecessar y inconvenience, 
we advise you to read the operating instructions 
carefully or go to the www.philips.com/suppor t 
website for additional suppor t before contacting 
the Philips helpdesk.
To solve your problem quickly, please prepare 
the following details before contacting the Philips 
helpdesk:
Philips type number
 •
Philips serial number
 •
  Purchase date (copy of purchase may be 
 •
required)
PC environment Processor :
 •
o CUP and Graphic card name and driver 
version 
oOperating system 
oApplication being used 
Other cards installed
 •
Having the following information available will also 
help speed up the process:   Your proof of purchase indicating: date of 
 •
purchase, dealer name, model and product 
serial number.
  The full address to which the faulty monitor 
 •
has to be collected and the swap model 
should be delivered.
Philips customer help desks are located 
worldwide.  Click here to access the F1rst Choice 
Contact Information.
Or you can reach us via:
Website: http://www.philips.com/suppor t
 
						

							41
F1rst Choice Contact Information
Countr y
Code Telephone number Tariff
Austria +43 0810 000206
€0.07
Belgium +32 078 250851
€0.06
Denmark +45 3525 8761 Local call tariff
Finland +358 840 320 041
€0.08
Luxembourg +352 26 84 30 00 Local call tariff
The Netherlands +31 0900 0400 063 €0.10
Norway +47 2270 8250 Local call tariff
Poland +48 0223491505 Local call tariff
Por tugal +351 2 1359 1440 Local call tariff
Spain +34 902 888 785
€0.10
Sweden +46 08 632 0016 Local call tariff
Switzerland +41 02 2310 2116 Local call tariff
United Kingdom +44 0207 949 0069 Local call tariff
 
						

							42
Your Guarantee in Central and Eastern Europe
Dear Customer, 
Thank you for purchasing this Philips product, 
which has been designed and manufactured to 
the highest quality standards. If, unfor tunately, 
something should go wrong with this product 
Philips guarantees free of charge labor and 
replacement par ts during a period of 36 months 
from date of purchase. 
What is covered?
This Philips Guarantee in Central and Eastern 
Europe applies within Czech Republic, Hungar y, 
Slovakia, Slovenia, Russia and Turkey and only 
for monitors originally designed, manufactured, 
approved and/or authorized for usage within these 
countries. 
Warranty coverage begins as from the day you 
buy your monitor. For 3 years thereafter, your 
monitor will be ser viced in case of defects 
provided for under the warranty coverage.
What is excluded? 
The Philips guarantee applies provided the 
product is handled properly for its intended use, 
in accordance with its operating instructions and 
upon presentation of the original invoice or cash 
receipt, indicating the date of purchase, dealers 
name and model and production number of the 
product. 
The Philips guarantee may not apply if:
  the documents have been altered in any way 
 •
or made illegible; 
  the model or production number on the 
 •
product has been altered, deleted, removed or 
made illegible; 
  repairs or product modifications and lterations 
 •
have been executed by unauthorized ser vice 
organizations or persons; 
  damage is caused by accidents including but 
 •
not limited to lightning, water or fire, misuse or 
neglect.    Reception problems caused by signal 
 •
conditions or cable or antenna systems 
outside the unit; 
  Defects caused by abuse or misuse of the 
 •
monitor ; 
  Product requires modification or adaptation 
 •
to enable it to comply with local or national 
technical standards, which apply in countries 
for which the product was not originally 
designed, manufactured, approved and/or 
authorized. Therefore always check whether a 
product can be used in a specific countr y.
Please note that the product is not defective under 
this guarantee in the case where modifications 
become necessar y in order for the product to 
comply with local or national technical standards 
which apply in countries for which the product 
was not originally designed and/or manufactured. 
Therefore always check whether a product can be 
used in a specific countr y.
Just a click away
In case of any problems, we advise you to read 
the operating instructions carefully or go to the 
www.philips.com/suppor t website for additional 
suppor t. 
Just a phone call away 
In order to avoid unnecessar y inconvenience, 
we advise you to read the operating instructions 
carefully before contacting our dealers or 
Information Centers 
In case your Philips product is not working 
correctly or is defective, please contact your 
Philips dealer or directly the Philips Ser vice and 
Consumer Information Centers
Website: http://www.philips.com/suppor t
 
						

							43
Consumer Information Centers
Argentina / Australia / Brasil / Canada / 
New Zealand / Belarus / Bulgaria / Croatia / 
Czech Republic / Estonia / United Arab Emirates / 
Hong Kong / Hungar y / India / Indonesia / 
Israel / Latvia / Lithuania / Malaysia / 
Middle East + Nor th Africa / New Zealand / 
Pakistan / Romania / Russia / 
Serbia & Montenegro / Singapore / Slovakia / 
Slovenia / South Africa / South Korea / Taiwan / 
Philippines / Thailand / Turkey / Ukraine / 
Vietnam
Eastern Europe
BELARUS Technic al Center of JV IBA 
M. Bogdanovich str. 155 
BY - 220040 Minsk 
Tel: +375 17 217 33 86
BELARUS 
Ser vice.BY
Petrus Brovky st. 19 – 101-B
220072, Minsk
Belarus
BULGARIA
LAN Ser vice
140, Mimi Balkanska Str.
Office center Translog
1540 Sofia, Bulgaria
Tel: +359 2 960 2360
www.lan-ser vice.bg
CZECH REPUBLIC
General Consumer Information Center 
800 142100
Xpectrum
Lu.ná 591/4
CZ - 160 00 Praha 6 Tel: 800 100 697 or 220 121 
435
Email:[email protected]
www.xpectrum.cz
CROATIA
Renoprom d.o.o.
Ljubljanska 4,
Sv. Nedjelja,10431
Croatia 
Tel: +385 1 333 0974
ESTONIA
FUJITSU SERVICES OU
Akadeemia tee 21G
EE-12618 Tallinn
Tel: +372 6519900
www.ee.invia.fujitsu.com
HUNGARY 
Serware Szer viz
Vizimolnár u. 2-4
HU - 1031 Budapest 
Tel: +36 1 2426331
Email: [email protected]
www.serware.hu
HUNGARY 
Profi Ser vice Center Ltd.
123 Kulso-Vaci Street,
H-1044 Budapest ( Europe Center )
Hungar y
Tel: +36 1 814 8080 
[email protected]
LATVIA
Ser viceNet LV
Jelgavas iela 36
LV - 1055 Riga,
Tel: +371 7460399
Email: ser viss@ser vicenet.lv
LITHUANIA
Ser viceNet LT
Gaiziunu G. 3
LT - 3009 KAUNAS
Tel: +370 7400088
Email: ser visas@ser vicenet.lt
www.ser vicenet.lt  
 
						

							44
ROMANIA
Blue Ridge Intl Computers SRL
115, Mihai Eminescu St., Sector 2
RO - 020074 Bucharest
Tel: +40 21 2101969
SERBIA & MONTENEGRO
Kim Tec  d.o.o.
Viline vode bb, Slobodna zona 
Beograd L12/3
11000 Belgrade
Serbia 
Tel. +381 11 20 70 684
SLOVAKIA
General Consumer Information Center 
0800004551
Datalan Ser visne Stredisko
Puchovska 8
SK - 831 06 Bratislava 
Tel: +421 2 49207155
Email: ser [email protected]
SLOVENIA
PC HAND 
Brezovce 10 
SI - 1236 Trzin 
Tel: +386 1 530 08 24
Email: ser [email protected]
RUSSIA
CPS
18, Shelepihinskaya nab. 
123290 Moscow 
Russia 
Tel. +7(495)797 3434
Profservice: 
14A -3, 2Karacharovskaya str, 
109202, Moscow , 
Russia 
Tel. +7(095)170-5401
TURKEY
Türk Philips Ticaret A.S.
Yukari Dudullu Org.San.Bolgesi
2.Cadde No:22 
34776-Umraniye/Istanbul
Tel: (0800)-261 33 02
UKRAINE
Comel
Shevchenko street 32
UA - 49030 Dnepropetrovsk
Tel: +380 562320045
www.csp-comel.com LLC Topaz Company 
Topaz-Ser vice Company, 
Mishina str. 3, 
Kiev 
Ukraine-03151
Tel: +38 044 245 73 31
Latin America
ARGENTINA
Azopardo 1480.
(C1107ADZ) Cdad. de Buenos Aires
Tel: 0800 3330 856
Email: CIC [email protected]
BRASIL
Alameda Raja Gabaglia, 188 - 10°Andar - V. 
Olímpia - S. Paulo/SP - CEP 04551-090 - 
Brasil
Tel: 0800-7254101 
Email: CIC [email protected]
Pacific
AUSTRALIA
Company:  AGOS NETWORK PTY LTD
Address:  4/5 Dursley Road, Yenorra, NSW 2161, 
Australia
 Tel:  1300 360 386
 Fax:  +61-2-80808147
 Email:  [email protected]
 Ser vice  hours: Mon.~Fri. 8:00am-7:30pm
 
						

							45
NEW ZEALAND
Company:  Visual Group Ltd. 
Address:  28 Walls Rd Penrose Auckland
Phone:  0800 657447
Fax:  09 5809607
E-mail:  [email protected]
Ser vice  Hours: Mon.~Fri. 8:30am~5:30pm
Asia
HONG KONG
Company: Smar t Pixels Technology Ltd.
Address: 9/F Wilson Logistics Center 24-28 Kung 
Kip Street Kwai Chung, N.T., Hong Kong.
Tel: +852 2619 9639
Fax: +852 2148 3123
E-mail: ser vice@smar tpixels.com.hk
Ser vice hours: Mon. To Fri.: 9:00am–6:00pm, Sat.: 
9:00am–1:00pm
Macau
Company: Smar t Pixels Technology Ltd.
Address: RUA DO PE. ANT ROLIZ NO.2H R/C + 
SL(A) HONG FOK KOK, MACAU
/ç!õX¬(4u/ý·&¦H#ª
Tel: (853)-0800-987
Fax: (853)-2855-2228
E-mail: ser vice@smar tpixels.com.hk
Ser vice hours: Mon. To Fri.: 9:00am–6:00pm, Sat.: 
9:00am–1:00pm
India:
Company: REDINGTON INDIA LTD
Address: SPL Guindy House, 95 Mount Road, 
Chennai 600032, India
Tel: 1 800 425 6396
E-mail: centralser [email protected]
Ser vice hours: Mon.~Fri. 9:00AM~5:30PM; Sat. 
9:00AM~1:00PM
Indonesia:
Company: PT. Gadingsari elektronika Prima
Address: Kompleks Pinang 8, Jl. Ciputat raya No. 8F, 
Pondok Pinang. Jakar ta
Tel: 62 21 75909053, 75909056, 7511530         
Fax: 62 21 7510982
E-mail: [email protected]
Ser vice hours: Mon.~Fri. 8:30am~4:30pm; Sat. 
8:30am~2:00pm
Coverage: Jakar ta, Bekasi, Krawang, Bogor, Depok, 
Tangerang, Serpong, Serang
Additional service points: 
1. ASC  MEDAN
Address: JL.Kakap No.32G, Medan
Phone: 62 61 4538920
Coverage: Medan, Aceh, Pematang Siantar, 
Pakanbaru, Padang
2. ASC YOGYA
Address: Jl.Pembela Tanah Air No.15,Yogyakar ta
Phone: 62 274 564791
Coverage: Yogyakar ta, Solo, Semarang, Magelang
3. ASC  SURABAYA
Address: HI-TECH Mall Lt.2 ,Blok C1-.12A 
Jl.Kusuma Bangsa 116-118, Surabaya
Phone: 62 31 5353573
Coverage: Surabaya, Malang, Pasuruan, Bojonegoro, 
Kediri, Gersik
4. ASC  BALI
Address: Jl.Pulau Nusa Penida No.28 Denpasar- 
Bali
Phone: 62 813 31821822
Coverage: Denpasar, Kuta, Nusa Dua, Gianyar, 
Bedugul
5. ASC  BANDUNG
Address: Segitiga Mas Kosambi Blok G-9 Jl.Jend 
A.Yani ,Bandung
Phone: 62 22 7237009
Coverage: Bandung, Cirebon, Ciamis, Sukabumi
 
						

							46
Pakistan:
Philips Consumer Ser vice
Address: Mubarak manzil, 39, Garden Road, Saddar, 
Karachi-74400
Tel: (9221) 2737411-16
Fax: (9221) 2721167
E-mail: [email protected]
Ser vice hours: Mon.~Sat. 09:30am~1:00pm & 
2:00pm~5:30pm
Vietnam:
1. Ho Chi Minh City :
Company: FPT Ser vice Informatic Company Ltd. - 
Ho Chi Minh City Branch
Address: 207/4 Nguyen Van Thu Street, District 1, 
HCM City
Tel: +84 8 38248007
Fax: +84 8 38248010
E-mail: [email protected]
   [email protected]
Ser vice hours: Mon. To Fri.: 8:00am–12:00pm, 
1:30pm–5:30pm; Sat.: 8:00am-12:00pm
2. Danang City :
Company: FPT Ser vice Informatic Company Ltd. - 
Da nang Office
Address: 336 Le Duan Street - Thanh Khe District 
- 
Đ a Nang City 
Tel: 05113.562666; Fax: 05113.562662
Tel: +84 511 3562666
Fax: +84 511 3562662
E-mail: [email protected]
   [email protected]
Ser vice hours: Mon. To Fri.: 8:00am-12:00pm, 
1:30pm–5:30pm; Sat.: 8:00am-12:00pm
 
3. Can tho Province :
Company: FPT Ser vice Informatic Company Ltd. - 
Can Tho  Office
Address: 71/4 Tran Phu Street, Ninh Kieu District, 
Can tho City 
Tel: +84 5113.562666
Fax: +84 5113.562662
E-mail: [email protected]
   [email protected]
Ser vice hours: Mon. To Fri.: 8:00am-12:00pm, 
1:30pm-5:30pm; Sat.: 8:00am-12:00pm Philippines:
Company: Glee Electronics, Inc.
Address: Unit 1103-1104 11F The Taipan Place 
Bldg. F. Or tigas Center Pasig City
Tel: (02) 633-4533 to 34 / (02) 637-6559 to 60
Fax: (02) 6334563
E-mail: [email protected]
Ser vice hours: Mon.~Fri. 8:00am~6:00pm
Taiwan:
Company: FETEC .CO
Address: No.499, Ciwen Rd., Taoyuan City, Taoyuan 
County 330, Taiwan
Consumer Care: 0800-231-099
Tel: (03)2120336
Fax: (03)3129184
E-mail: [email protected]
Ser vice hours: Mon.~Fri. 8:30am~7:00pm
Africa
SOUTH AFRICA
Company name: Sylvara Technologies Pty Ltd
Address: Ho Address Palm Springs Centre 
Christoffel Road Van Riebeeck Park Kempton Park, 
South Africa
Tel: +27878084456 
Fax: +2711 391 1060
E-mail: customercare@philipssuppor t.co.za      
Ser vice hours: Mon.~ Fri. 08:00am~05:00pm
Middle East
Middle East + North Africa
Company: AL SHAHD COMPUTER L.L.C 
Address: P.O.BOX: 29024, DUBAI, UNITED ARAB 
EMIRATES 
TEL: 00971 4 2276525 
FAX: 00971 4 2276242 
E-mail: [email protected] 
Ser vice hours: Sat.~Thur. 9:00am~1:00pm & 
4:00pm- 8:00pm
 
						

							47Your Philips F1rst Choice Warranty(USA)
Thank you for purchasing this Philips monitor.
All Philips monitors are designed and 
manufactured to high standards and 
deliver high-quality performance, ease 
of use and ease of installation. Should 
you encounter any difficulties while 
installing or using this product, please contact 
Philips directly to benefit from your Philips F1rst 
Choice Warranty. This three-year ser vice warranty 
entitles you to a swap model on-site within 48 
hours of your call being received within the first 
year of purchase. If you have any problems with 
your monitor within the second or third year of 
purchase, we will repair it after it has been sent 
to the ser vice provider at your expense and 
returned to you within five working days, free of 
charge. 
Israel
Company: Eastronics LTD
Address: 13 Rozanis St. P.O.B. 39300, Tel Aviv 
61392 Israel
Tel: 1-800-567000 call free in Israel; (972-50-
8353722 after ser vice hours until 20:00)
Fax: 972-3-6458759
E-mail: [email protected]
Ser vice hours: Sun.~Thurs. 08:00 - 18:00
LIMITED WARRANTY (Computer Monitor)
Click here to access the Warranty Registration 
Card.
Three Years Free Labor / Three Years Free Ser vice 
on Par ts / One Year Exchange*
*Product will be exchanged with a new or 
renewed to original specifications unit within two 
business days for the first year. This product must 
be shipped in at your expense for ser vice during 
years two and three.
 
						

							48
WHO IS COVERED?
You must have proof of purchase to receive 
warranty ser vice. A sales receipt or other 
document showing that you purchased the 
product is considered proof of purchase. Attach it 
to this owners manual and keep both nearby. 
WHAT IS COVERED?
Warranty coverage begins the day you buy your 
product. For three years thereafter, all par ts will be 
repaired or replaced, and labor is free. After three 
years from the day of purchase, you pay for the 
replacement or repair of all par ts, and for all labor 
charges.
All par ts, including repaired and replaced par ts, 
are covered only for the original warranty period. 
When the warranty on the original product 
expires, the warranty on all replaced and repaired 
products and par ts also expires. 
WHAT IS EXCLUDED?
Your warranty does not cover : 
labor charges for installation or setup of the 
product, adjustment of customer controls on 
the product, and installation or repair of antenna 
systems outside of the product. 
product repair and/or par t replacement because 
of misuse, accident, unauthorized repair or other 
cause not within the control of Philips Consumer 
Electronics. 
reception problems caused by signal conditions or 
cable or antenna systems outside the unit. 
a product that requires modification or adaptation 
to enable it to operate in any countr y other 
than the countr y for which it was designed, 
manufactured, approved and/or authorized, or 
repair of products damaged by these modifications.
incidental or consequential damages resulting 
from the product. (Some states do not allow the 
exclusion of incidental or consequential damages, 
so the above exclusion may not apply to you. 
This includes, but is not limited to, prerecorded 
material, whether copyrighted or not copyrighted.) 
the model or production number on the product 
has been altered, deleted, removed or made 
illegible.  
Where IS SERVICE AVAILABLE?
Warranty ser vice is available in all countries 
where the product is officially distributed by 
Philips Consumer Electronics. In countries where 
Philips Consumer Electronics does not distribute 
the product, the local Philips ser vice organization 
will attempt to provide ser vice (although there 
may be a delay if the appropriate spare par ts and 
technical manual(s) are not readily available). 
Where CAN I GET MORE INFORMATION?
For more information, contact the Philips 
Customer Care Center by calling (877) 835-1838 
(U.S.A. customers only) or (919) 573-7855. 
Before Requesting Service...
Please check your owners manual before 
requesting ser vice. Adjustments of the controls 
discussed there may save you a ser vice call. 
TO GET WARRANTY SERVICE IN U.S.A., 
PUERTO RICO OR U.S. VIRGIN ISLANDS...