Philips 234el2sb User Manual

39 WHO IS COVERED?
You must have proof of purchase to receive 
warranty ser vice. A sales receipt or other 
document showing that you purchased the 
product is considered proof of purchase. Attach it 
to this owners manual and keep both nearby. 
WHAT IS COVERED?
Warranty coverage begins the day you buy your 
product. For two years thereafter, all par ts will be 
repaired or replaced, and labor is free. After two 
years from the day of purchase, you pay for the 
replacement or repair of all par ts, and...

40 Contact the Philips Customer Care Center phone 
number listed below for product assistance and 
procedures for ser vicing: 
Philips Customer Care Center 
(877) 835-1838 or (919) 573-7855
(In U.S.A., Puer to Rico and U.S. Virgin Islands, all 
implied warranties, including implied warranties 
of merchantability and fitness for a par ticular 
purpose, are limited in duration to the duration 
of this express warranty. But, because some states 
do not allow limitations on how long an implied 
warranty may...

41 Your International Guarantee
Dear Customer,
Thank you for purchasing this Philips product 
which has been designed and manufactured to the 
highest quality standards. 
If, unfor tunately, something should go wrong with 
this product Philips guarantees free of charge labor 
and replacement par ts irrespective of the countr y 
where it is repaired during a period of 12 months 
from date of purchase. This international Philips 
guarantee complements the existing national 
guarantee obligations to you of...

42
7.1 Troubleshooting
This page deals with problems that can be 
corrected by a user. If the problem still persists 
after you have tried these solutions, contact Philips 
customer ser vice representative.
 Common Problems
No Picture (Power LED not lit)
  Make sure the power cord is plugged into the    •
power outlet and into the back of the monitor. 
  First, ensure that the power button on the    •
front of the monitor is in the OFF position, 
then press it to the ON position.
No Picture (Power LED is...

43 Horizontal flicker appears
  Adjust the image using the “Auto” function in    •
OSD Main Controls. 
  Eliminate the ver tical bars using the Phase/   •
Clock of Setup in OSD Main Controls. It is 
valid only in VGA mode.
Image appears blurred, indistinct or too dark
  Adjust the contrast and brightness on On-   •
Screen Display.
An after-image, burn-in or ghost image 
remains after the power has been turned off.
  Uninterrupted display of still or static images    •
over an extended period may cause...

44
7.2  SmartControl Lite FAQs
Q1.    I change the monitor on a PC to a different 
one and the SmartControl Lite becomes 
un-usable,  what do I do?
Ans.:  Restar t your PC and see if Smar tControl 
Lite can work. Otherwise, you will need to 
remove and re-install Smar tControl Lite to 
ensure proper driver is installed.
Q2.    The SmartControl Lite functions worked 
well before, but it does not work anymore, 
what can I do?
Ans.:  If the following actions were executed, the 
monitor driver may need to be...

45
Q5.    I forgot my PIN for Theft Deterrence 
Function. What can I do?
Ans.:  Philips Ser vice center has a right to ask for 
legitimate identification and authorization, in 
order to establish ownership of the monitor.
Please note that the anti-theft deterrence 
function is provided as a convenient free 
option.  Managing PIN numbers is the sole 
responsibility of the individual user or the 
organization who sets it.   
In case the PIN number is forgotten,  
Philips ser vice center can re-set it for...

46
7.3 General FAQs
Q1:    When I install my monitor what should I 
do if the screen shows Cannot display this 
video mode?
Ans.:  Recommended resolution for Philips 23: 
1920x1080 @60Hz.
  Unplug all cables, then connect your PC to    •
the monitor that you used previously. 
  In the Windows Star t Menu, select Settings/   •
Control Panel. In the Control Panel Window, 
select the Display icon. Inside the Display
Control Panel, select the Settings tab. Under 
the setting tab, in box labeled desktop area,...

47 Q7:   How should I clean the LCD surface?
Ans.:  For normal cleaning, use a clean, soft cloth. 
For extensive cleaning, please use isopropyl 
alcohol. Do not use other solvents such as 
ethyl alcohol, ethanol, acetone, hexane, etc. 
Q8:  Can I change the color setting of my 
monitor?
Ans.:  Yes, you can change your color setting 
through OSD control as the following 
procedures,
    •Press OK to show the OSD (On Screen 
Display) menu
    •Press Down Arrow to select the option 
Color then press OK to...

48 Q13:  What is Image Sticking, or Image Burn-
in, or After Image, or Ghost Image in LCD 
panels? 
Ans.:  Uninterrupted display of still or static images 
over an extended period may cause 
burn in, also known as after-imaging 
or ghost imaging, on your screen. Burn-
in, after-imaging, or ghost imaging is a 
well-known phenomenon in LCD panel 
technology. In most cases, the burned in 
or atter-imaging or ghost imaging will 
disappear gradually over a period of time 
after the power has been switched...