Philips 227e3qsu User Manual

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8. Customer care and warranty
 Note
A red or blue bright dot must be more 
than 50 
percent brighter than neighboring dots while 
a green bright dot is 30 percent brighter than 
neighboring dots.
Black Dot Defects 
Black dot defects appear as pixels or sub pixels 
that are always dark or 'off'. That is, a dark dot is 
a sub-pixel that stands out on the screen when 
the monitor displays a light pattern. These are 
the types of black dot defects.
Proximity of Pixel Defects 
Because pixel and sub pixels defects of the 
same type that are near to one another may be 
more noticeable, Philips also specifies tolerances 
for the proximity of pixel defects.
Pixel Defect Tolerances
In order to qualify for repair or replacement 
due to pixel defects during the warranty period, 
a TFT Monitor panel in a Philips flat panel 
monitor must have pixel or sub pixel defects 
exceeding the tolerances listed in the following 
tables.
BRIGHT DOT DEFECTS ACCEPTABLE LEVEL
1 lit subpixel 3
2 adjacent lit subpixels 1
3 adjacent lit subpixels (one white pixel) 0
Distance between two bright dot defects* >15mm
Total bright dot defects of all types 3
BLACK DOT DEFECTS ACCEPTABLE LEVEL
1 dark subpixel 5 or fewer
2 adjacent dark subpixels 2 or fewer
3 adjacent dark subpixels 0
Distance between two black dot defects* >15mm
Total black dot defects of all types 5 or fewer
TOTAL DOT DEFECTS ACCEPTABLE LEVEL
Total bright or black dot defects of all types 5 or fewer
 Note
1.  1 or 2 adjacent sub pixel defects = 1 dot defect
2.  This monitor is ISO9241-307 compliant (ISO9241-307: Ergonomic requirement,analysis and 
compliance test methods for electronic visual displays)
 
						

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8. Customer care and warranty
8.2  Customer Care & Warranty
For warranty coverage information and additional suppor t requirement valid for your region, please visit 
www.philips.com/suppor t website for details.  You may also contact your local Philips Customer Care 
Center number listed below.
Contact Information for WESTERN EUROPE region:
Country ASC Consumer care number Price
Germany Siemens I&S +49 01803 386 853
€ 0.09
United Kingdom Invec Scotland +44 0207 949 0069  Local call tariff
Ireland  Invec Scotland +353 01 601 1161 Local call tariff
Spain Eatsa Spain  +34 902 888 785 
€ 0.10
Finland A-novo +358 09 2290 1908  Local call tariff
France A-novo +33 082161 1658 
€ 0.09
Greece Allman Hellas +30 00800 3122 1223  Free of charge
Italy A-novo +39 840 320 041 
€ 0.08
Netherlands E Care +31 0900 0400 063
€ 0.10
Denmark  A-novo +45 3525 8761 Local call tariff
Norway  A-novo +47 2270 8250  Local call tariff
Sweden A-novo +46 08 632 0016 Local call tariff
Poland Zolter +48 0223491505  Local call tariff
Austria Siemens I&S +43 0810 000206 
€ 0.07
Belgium  E Care +32 078 250851 
€ 0.06
Luxembourg  E Care +352 26 84 30 00 Local call tariff
Por tugal  Eatsa Spain  +351 2 1359 1440 Local call tariff
Switzerland  A-novo +41 02 2310 2116  Local call tariff
 
						

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8. Customer care and warranty
Contact Information for CENTRAL AND EASTERN EUROPE region:
Country Call center ASC Consumer care number
Belarus NA IBA +375 17 217 3386
Bulgaria NA LAN Ser vice +359 2 960 2360
Croatia NA Renoprom +385 1 333 0974
Estonia NA FUJITSU +372 6519900
Latvia NA “Ser viceNet LV” Ltd. +371 7460399
Lithuania NA UAB "Ser vicenet" +370 7400088
Romania NA Blue Ridge Intl. +40 21 2101969
Serbia & 
MontenegroNA Kim Tec d.o.o. +381 11 20 70 684
Slovenia NA PC H.and +386 1 530 08 24
UkraineNA Comel +380 562320045 
NA Topaz-Ser vice Company +38 044 245 73 31
RussiaNA CPS  +7 (495) 645 6746 (for repair)
NA CEEE Par tners +7 (495) 645 3010 (for sales)
Slovakia NA Datalan Ser vice +421 2 49207155
Turkey NA Techpro +90 212 444 4 832 
Czech Rep.  NA Asuppor t 800 100 697
Hungar yNA Serware +36 1 2426331 
NA Profi Ser vice +36 1 814 8080
Contact Information for LATIN AMERICA region:
Country Call center Consumer care number
Brazil
Vermont 0800-7254101
Argentina 0800 3330 856
Contact Information for China:
China 
Consumer care number : 4008 800 008
Contact Information for NORTH AMERICA :
Country Call center ASC Consumer care number
U.S.A. TOS Teleplan (877) 835-1838
Canada Supercom Supercom (800)479-6696
 
						

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8. Customer care and warranty
Contact Information for APMEA region:
Country Call center ASC Consumer care number
Australia NA AGOS NETWORK PTY LTD 1300 360 386
New Zealand NA Visual Group Ltd. 0800 657447
Hong Kong / 
MacauNA Smar t Pixels Technology Ltd.Hong Kong:Tel: +852 2619 9639 
Macau:Tel: (853)-0800-987
India NA REDINGTON INDIA LTDTel: 1 800 425 6396 
SMS: PHILIPS to 56677 
Indonesia NA PT. Gadingsari elektronika PrimaTel: 62 21 75909053, 75909056, 
7511530
South Korea NA PCS One Korea Ltd.  080-600-6600
Malaysia NAAfter Market Solutions (CE) 
Sdn Bhd603 7953 3370
Pakistan NA Philips Consumer Ser vice (9221) 2737411-16
Singapore NAPhilips Electronics Singapore 
Pte Ltd (Philips Consumer Care 
Center)(65) 6882 3999
TaiwanPCCW 
Teleser vices 
Taiwan FETEC .CO 0800-231-099
Thailand NA Axis Computer System Co., Ltd. (662) 934-5498
South Africa NA Sylvara Technologies Pty Ltd 086 0000 888 
United Arab 
EmiratesNA AL SHAHD COMPUTER L.L.C 00971 4 2276525
Israel NA Eastronics LTD 1-800-567000
Vietnam NAFPT Ser vice Informatic 
Company Ltd.+84 8 38248007 Ho Chi Minh City 
+84 5113.562666 Danang City 
+84 5113.562666 Can tho Province
Philippines NA Glee Electronics, Inc. (02) 633-4533 to 34, 
(02) 637-6559 to 60
Sri Lanka  NAno distributor and/or ser vice 
provider currently
Bangladesh NADistributor : Computer Source 
Ltd (warranty buy-out)880-2-9141747, 9127592 
880-2-8128848 / 52
Nepal NADistributor : Syakar Co. Ltd 
(warranty buy-out)977-1-4222395 
Cambodia NADistributor : Neat Technology 
Pte Ltd (Singapore) (warranty 
buy-out)855-023-999992
 
						

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9. Troubleshooting & FAQs
9.  Troubleshooting & FAQs
9.1 Troubleshooting
This page deals with problems that can be 
corrected by a user. If the problem still persists 
after you have tried these solutions, contact 
Philips customer ser vice representative.
 Common Problems
No Picture (Power LED not lit)
 Make sure the power cord is plugged into 
the power outlet and into the back of the 
monitor. 
 First, ensure that the power button on the 
front of the monitor is in the OFF position, 
then press it to the ON position.
No Picture (Power LED is White)
 Make sure the computer is turned on. 
 Make sure the signal cable is properly 
connected to your computer. 
 Make sure the monitor cable has no bent 
pins on the connect side. If yes, repair or 
replace the cable. 
 The Energy Saving feature may be activated
Screen says
Attention
Check cable connection
 Make sure the monitor cable is properly 
connected to your computer. (Also refer to 
the Quick Star t Guide). 
 Check to see if the monitor cable has bent 
pins. 
 Make sure the computer is turned on. 
AUTO button doesn't function
 The auto function is applicable only in 
VGA-Analog mode.  If the result is not 
satisfactor y, you can do manual adjustments 
via the OSD menu.  
 Note
The Auto Function is not applicable in DVI-
Digital mode as it is not necessar y. 
Visible signs of smoke or sparks
 Do not perform any troubleshooting steps
 Disconnect the monitor from mains power 
source immediately for safety
 Contact with Philips customer ser vice 
representative immediately.
 Imaging Problems
Image is not centered
 Adjust the image position using the “Auto” 
function in OSD Main Controls. 
 Adjust the image position using the Phase/
Clock of Setup in OSD Main Controls.  It is 
valid only in VGA mode. 
Image vibrates on the screen
 Check that the signal cable is properly 
securely connected to the graphics board 
or PC . 
Vertical flicker appears
 Adjust the image using the “Auto” function 
in OSD Main Controls.
 Eliminate the ver tical bars using the Phase/
Clock of Setup in OSD Main Controls. It is 
valid only in VGA mode.
Horizontal flicker appears
 Adjust the image using the “Auto” function 
in OSD Main Controls. 
 Eliminate the ver tical bars using the Phase/
Clock of Setup in OSD Main Controls. It is 
valid only in VGA mode.
 
						

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9. Troubleshooting & FAQs
Image appears blurred, indistinct or too dark
 Adjust the contrast and brightness on 
On-Screen Display.
An "after-image", "burn-in" or "ghost image" 
remains after the power has been turned off.
 Uninterrupted display of still or static 
images over an extended period may cause 
"burn in", also known as "after-imaging " 
or "ghost imaging", on your screen. "Burn-
in", "after-imaging", or "ghost imaging" is a 
well-known phenomenon in LCD panel 
technology. In most cases, the "burned in" 
or "after-imaging" or "ghost imaging" will 
disappear gradually over a period of time 
after the power has been switched off. 
 Always activate a moving screen saver 
program when you leave your monitor 
unattended. 
 Always activate a periodic screen refresh 
application if your LCD monitor will display 
unchanging static content.
 Severe” burn-in” or “after-image” or “ghost 
image” symptoms will not disappear and 
cannot be repaired. The damage mentioned 
above is not covered under your warranty.
Image appears distorted. Text is fuzzy or 
blurred. 
 Set the PC’s display resolution to the same 
mode as monitor’s recommended screen 
native resolution.
Green, red, blue, dark, and white dots appears 
on the screen
 The remaining dots are normal 
characteristic of the liquid cr ystal used in 
today’s technology, Please refer the pixel 
policy for more detail.
The "power on" light is too strong and is 
disturbing 
 You can adjust “power on” light using the 
power LED Setup in OSD main Controls.
For fur ther assistance, refer to the Consumer 
Information Centers list and contact Philips 
customer ser vice representative.
9.2  SmartControl Lite FAQs
Q1.    I change the monitor on a PC to a 
different one and the SmartControl Lite 
becomes un-usable, what do I do?
Ans.:  Restar t your PC and see if Smar tControl 
Lite can work. Otherwise, you will need 
to remove and re-install Smar tControl 
Lite to ensure proper driver is installed.
Q2.    The SmartControl Lite functions worked 
well before, but it does not work 
anymore, what can I do?
Ans.:  If the following actions were executed, 
the monitor driver may need to be re-
installed.
 Changed video graphic adapter to another 
one 
 Updated video driver 
 Activities on OS, such as ser vice pack or 
patch 
 Run Windows Update and updated 
monitor and/or video driver 
 Windows was booted with the monitor 
power off or disconnected.
 To find out, please right click My Computer 
and click on Proper ties->Hardware-> 
Device Manager. 
 If you see "Plug and Play Monitor" shows 
under Monitor, then you need to re-install. 
Simply remove Smar tControl Lite and 
re-install it.
Q3.    After installing SmartControl Lite, 
when clicking on SmartControl Lite 
tab, nothing shows up after a while or a 
failure message shows, what happened?
Ans.:  It might be your graphic adaptor is not 
compatible with the Smar tControl Lite. If 
your graphic adaptor is one of the above 
mentioned brands, tr y to download the 
most updated graphic adaptor driver from 
corresponding companies’ web site.  
Install the driver. Remove Smar tControl 
Lite, and re-install it once more.
If it is still not working, we are sorr y that 
 
						

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9. Troubleshooting & FAQs
the graphic adaptor is not suppor ted. 
Please visit Philips website and check if 
an updated Smar tControl Lite driver is 
available.
Q4.    When I click on Product Information, 
only partial information is shown, what 
happened?
Ans.:  It might be your graphic card adaptor 
driver is not the most updated version 
which fully suppor ting DDC/CI interface. 
Please tr y to download the most 
updated graphic adaptor driver from 
corresponding companies’ web site. Install 
the driver. Remove Smar tControl Lite and 
re-install it once more.
Attention
Theft mode enabled
Q5.    I forgot my PIN for Theft Deterrence 
Function. What can I do?
Ans.:  Philips Ser vice center has a right to ask for 
legitimate identification and authorization, 
in order to establish ownership of the 
monitor. 
Please note that the anti-theft deterrence 
function is provided as a convenient free 
option.  Managing PIN numbers is the 
sole responsibility of the individual user or 
the organization who sets it. In case the 
PIN number is forgotten,  Philips ser vice 
center can re-set it for you at a nominal 
charge after verification of ownership. 
Please note that this activity is not 
covered by standard warranty terms.
9.3 General FAQs
Q1:    When I install my monitor what should 
I do if the screen shows 'Cannot display 
this video mode'?
Ans.:
  Recommended resolution for this 
monitor : 1920 x 1080 @ 60 Hz.
 Unplug all cables, then connect your PC to 
the monitor that you used previously. 
 In the Windows Star t Menu, select Settings/
Control Panel. In the Control Panel 
Window, select the Display icon. Inside the 
Display Control Panel, select the 'Settings' 
tab. Under the setting tab, in box labelled 
'desktop area', move the sidebar to 1920 x 
1080 pixels.
 Open 'Advanced Proper ties' and set the 
Refresh Rate to 60 Hz, then click OK. 
 Restar t your computer and repeat step 2 
and 3 to verify that your PC is set at 1920 
x 1080 @ 60 Hz. 
 Shut down your computer, disconnect your 
old monitor and reconnect your Philips 
LCD monitor. 
 Turn on your monitor and then turn on 
your PC .
Q2:    What is the recommended refresh rate 
for LCD monitor?
Ans.:
  Recommended refresh rate in LCD 
monitors is 60 Hz, In case of any 
disturbance on screen, you can set it 
up to 75 Hz to see if that removes the 
disturbance. 
Q3:    What are the .inf and .icm files on the 
CD-ROM? How do I install the drivers 
(.inf and .icm)?
Ans.:
  These are the driver files for your 
monitor. Follow the instructions in your 
user manual to install the drivers. Your 
computer may ask you for monitor 
drivers (.inf and .icm files) or a driver disk 
when you first install your monitor. Follow 
the instructions to inser t the ( companion 
CD-ROM) included in this package. 
 
						

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9. Troubleshooting & FAQs
Monitor drivers (.inf and .icm files) will be 
installed automatically.
Q4:    How do I adjust the resolution?
Ans.:
  Your video card/graphic driver and 
monitor together determine the available 
resolutions. You can select the desired 
resolution under Windows
® Control 
Panel with the "Display proper ties".
Q5:    What if I get lost when I am making 
monitor adjustments via OSD?
Ans.:
  Simply press the OK button, then select 
'Reset' to recall all of the original factor y 
settings.
Q6:    Is the LCD screen resistant to scratches?
Ans.:
  In general it is recommended that the 
panel surface is not subjected to excessive 
shocks and is protected from sharp or 
blunt objects. When handling the monitor, 
make sure that there is no pressure or 
force applied to the panel surface side.  
This may affect your warranty conditions.
Q7:    How should I clean the LCD surface?
Ans.:
  For normal cleaning, use a clean, soft 
cloth. For extensive cleaning, please use 
isopropyl alcohol. Do not use other 
solvents such as ethyl alcohol, ethanol, 
acetone, hexane, etc. 
Q8:    Can I change the color setting of my 
monitor?
Ans.:  Yes, you can change your color setting 
through OSD control as the following 
procedures,
 Press "OK" to show the OSD (On Screen 
Display) menu
 Press "Down Arrow" to select the option 
"Color" then press "OK" to enter color 
setting, there are three settings as below.
1.  Color Temperature; With settings in the 
6500K range the panel appears "warm, 
with a red-white color tone", while a 
9300K temperature yields "cool, blue-
white toning". 2.  sRGB; this is a standard setting for 
ensuring correct exchange of colors 
between different device (e.g. digital 
cameras, monitors, printers, scanners, 
etc) 
3.  User Define; the user can choose his/
her preference color setting by adjusting 
red, green blue color.
 Note
A measurement of the color of light radiated 
by an object while it is being heated. This 
measurement is expressed in terms of 
absolute scale, (degrees Kelvin). Lower Kevin 
temperatures such as 2004K are red; higher 
temperatures such as 9300K are blue. Neutral 
temperature is white, at 6504K.
Q9:    Can I connect my LCD monitor to any 
PC, workstation or Mac?
Ans.:
  Yes. All Philips LCD monitors are fully 
compatible with standard PCs, Macs 
and workstations. You may need a cable 
adapter to connect the monitor to your 
Mac system. Please contact your Philips 
sales representative for more information. 
Q10:   Are Philips LCD monitors Plug-and- 
Play?
Ans.:
  Yes, the monitors are Plug-and-Play 
compatible with Windows 7/Vista/XP/NT, 
Mac OSX, Linux 
Q11:   What is Image Sticking, or Image Burn-in, 
or After Image, or Ghost Image in LCD 
panels? 
Ans.:
  Uninterrupted display of still or static 
images over an extended period may 
cause "burn in", also known as "after-
imaging" or "ghost imaging", on your 
screen. "Burn-in", "after-imaging", or "ghost 
imaging" is a well-known phenomenon in 
LCD panel technology. In most cases, the 
"burned in" or "atter-imaging" or "ghost 
imaging" will disappear gradually over a 
period of time after the power has been 
switched off. 
Always activate a moving screen saver 
 
						

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9. Troubleshooting & FAQs
program when you leave your monitor 
unattended. 
Always activate a periodic screen refresh 
application if your LCD monitor will 
display unchanging static content.
 Warning
Severe"burn-in" or "after-image" or "ghost image" 
symptoms will not disappear and cannot be 
repaired. The damage mentioned above is not 
covered under your warranty.
Q12:   Why is my Display not showing sharp 
text, 
and is displaying jagged characters?
Ans.:  Your LCD monitor works best at its native 
resolution of 1920 x 1080 @ 60 Hz. For 
best display, please use this resolution.