Philips 227e3lphsu User Manual

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8. Customer care and warranty
8.  Customer care and 
warranty
8.1  Philips’ Flat Panel Monitors Pixel 
Defect Policy
Philips strives to deliver the highest quality 
products. We use some of the industr y's most 
advanced manufacturing processes and practice 
stringent quality control. However, pixel or 
sub pixel defects on the TFT Monitor panels 
used in flat panel monitors are sometimes 
unavoidable. No manufacturer can guarantee 
that all panels will be free from pixel defects, 
but Philips...

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8. Customer care and warranty
 Note
A red or blue bright dot must be more 
than 50 
percent brighter than neighboring dots while 
a green bright dot is 30 percent brighter than 
neighboring dots.
Black Dot Defects 
Black dot defects appear as pixels or sub pixels 
that are always dark or 'off'. That is, a dark dot is 
a sub-pixel that stands out on the screen when 
the monitor displays a light pattern. These are 
the types of black dot defects.
Proximity of Pixel Defects 
Because pixel and sub...

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8. Customer care and warranty
8.2  Customer Care & Warranty
For warranty coverage information and additional suppor t requirement valid for your region, please visit 
www.philips.com/suppor t website for details.  You may also contact your local Philips Customer Care 
Center number listed below.
Contact Information for WESTERN EUROPE region:
Country ASC Consumer care number Price
Germany Siemens I&S +49 01803 386 853
€ 0.09
United Kingdom Invec Scotland +44 0207 949 0069  Local call tariff
Ireland...

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8. Customer care and warranty
Contact Information for CENTRAL AND EASTERN EUROPE region:
Country Call center ASC Consumer care number
Belarus NA IBA +375 17 217 3386
Bulgaria NA LAN Ser vice +359 2 960 2360
Croatia NA Renoprom +385 1 333 0974
Estonia NA FUJITSU +372 6519900
Latvia NA “Ser viceNet LV” Ltd. +371 7460399
Lithuania NA UAB "Ser vicenet" +370 7400088
Romania NA Blue Ridge Intl. +40 21 2101969
Serbia & 
MontenegroNA Kim Tec d.o.o. +381 11 20 70 684
Slovenia NA PC H.and +386 1 530 08...

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8. Customer care and warranty
Contact Information for APMEA region:
Country Call center ASC Consumer care number
Australia NA AGOS NETWORK PTY LTD 1300 360 386
New Zealand NA Visual Group Ltd. 0800 657447
Hong Kong / 
MacauNA Smar t Pixels Technology Ltd.Hong Kong:Tel: +852 2619 9639 
Macau:Tel: (853)-0800-987
India NA REDINGTON INDIA LTDTel: 1 800 425 6396 
SMS: PHILIPS to 56677 
Indonesia NA PT. Gadingsari elektronika PrimaTel: 62 21 75909053, 75909056, 
7511530
South Korea NA PCS One Korea Ltd....

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9. Troubleshooting & FAQs
9.  Troubleshooting & FAQs
9.1 Troubleshooting
This page deals with problems that can be 
corrected by a user. If the problem still persists 
after you have tried these solutions, contact 
Philips customer ser vice representative.
 Common Problems
No Picture (Power LED not lit)
 Make sure the power cord is plugged into 
the power outlet and into the back of the 
monitor. 
 First, ensure that the power button on the 
front of the monitor is in the OFF position, 
then press...

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9. Troubleshooting & FAQs
 Eliminate the ver tical bars using the Phase/
Clock of Setup in OSD Main Controls. It is 
valid only in VGA mode.
Image appears blurred, indistinct or too dark
 Adjust the contrast and brightness on 
On-Screen Display.
An "after-image", "burn-in" or "ghost image" 
remains after the power has been turned off.
 Uninterrupted display of still or static 
images over an extended period may cause 
"burn in", also known as "after-imaging...

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9. Troubleshooting & FAQs
corresponding companies’ web site.  
Install the driver. Remove Smar tControl 
Lite, and re-install it once more.
If it is still not working, we are sorr y that 
the graphic adaptor is not suppor ted. 
Please visit Philips website and check if 
an updated Smar tControl Lite driver is 
available.
Q4.    When I click on Product Information, 
only partial information is shown, what 
happened?
Ans.:  It might be your graphic card adaptor 
driver is not the most updated version...

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9. Troubleshooting & FAQs
Monitor drivers (.inf and .icm files) will be 
installed automatically.
Q4:    How do I adjust the resolution?
Ans.:
  Your video card/graphic driver and 
monitor together determine the available 
resolutions. You can select the desired 
resolution under Windows
® Control 
Panel with the "Display proper ties".
Q5:    What if I get lost when I am making 
monitor adjustments via OSD?
Ans.:
  Simply press the OK button, then select 
'Reset' to recall all of the...

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9. Troubleshooting & FAQs
Always activate a moving screen saver 
program when you leave your monitor 
unattended. 
Always activate a periodic screen refresh 
application if your LCD monitor will 
display unchanging static content.
 Warning
Severe"burn-in" or "after-image" or "ghost image" 
symptoms will not disappear and cannot be 
repaired. The damage mentioned above is not 
covered under your warranty.
Q12:   Why is my Display not showing sharp 
text, 
and is displaying...