Philips 226cl2sb User Manual
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6 Customer care and warranty Customer Care & Warranty PLEASE SELECT YOUR COUNTRY/AREA TO REVIEW DETAILS OF YOUR WARRANTY COVERAGE WESTERN EUROPE Austria / Belgium / Denmark / France / Germany / Greece / Finland / Ireland / Italy / Luxembourg / the Netherlands / Norway / Por tugal / Sweden / Switzerland / Spain / United Kingdom / Poland EASTERN EUROPE Czech Republic / Hungar y / Russia / Slovakia / Slovenia / Turkey LATIN AMERICA Argentina / Brasil NORTH AMERICA Canada / USA PACIFIC Australia / New Zealand ASIA China / Hong Kong / India / Indonesia / Korea / Malaysia / Pakistan / Philippines / Singapore / Taiwan / Thailand / Vietnam AFRICA South Africa MIDDLE EAST United Arab Emirates What is covered? The Philips F1rst Choice Warranty applies within Andorra, Austria, Belgium, Cyprus, Denmark, France, Germany, Greece, Finland, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, the Netherlands, Norway, Poland, Por tugal, Sweden, Switzerland, Spain and the United Kingdom and only for monitors originally designed, manufactured, approved and/or authorized for usage within these countries. Warranty coverage begins as from the day you buy your monitor. For two years thereafter, your monitor will be swapped by at least an equivalent monitor in case of defects provided for under the warranty coverage. The swap monitor remains yours and Philips keeps the defective/original monitor. For the swap monitor the warranty period remains equal to that of your original monitor, being 24 months as from the purchase date of your original monitor. Your Philips F1rst Choice Warranty Thank you for purchasing this Philips monitor. All Philips monitors are designed and manufactured to high standards and deliver high-quality performance, ease of use and ease of installation. Should you encounter any difficulties while installing or using this product, please contact the Philips helpdesk directly to benefit from your Philips F1rst Choice Warranty. This two-year ser vice warranty entitles you to a swap model on-site if your monitor turns out to be faulty or defective. Philips aims at a swap within 48 hours of your call being received. 29
What is excluded? The Philips F1rst Choice Warranty applies provided the product is handled properly for its intended use, in accordance with its operating instructions and upon presentation of the original invoice or cash receipt, indicating the date of purchase, dealer's name and model and production number of the product. The Philips F1rst Choice Warranty may not apply if: • The documents have been altered in any way or made illegible; • The model or production number on the product has been altered, deleted, removed or made illegible; • Repairs or product modifications and alterations have been executed by unauthorized ser vice organizations or persons; • Damage is caused by accidents including but not limited to lightning, water or fire, misuse or neglect; • Reception problems caused by signal conditions or cable or antenna systems outside the unit; • Defects caused by abuse or misuse of the monitor ; • Product requires modification or adaptation to enable it to comply with local or national technical standards, which apply in countries for which the product was not originally designed, manufactured, approved and/or authorized. Therefore always check whether a product can be used in a specific countr y. • Note that products that are not originally designed, manufactured, approved and/or authorized for usage within the Philips F1rst Choice countries, do not apply to the Philips F1rst Choice Warranty. In these cases the Philips global warranty terms are valid. Just a click away In case of any problems, we advise you to read the operating instructions carefully or go to the www.philips.com/suppor t website for additional suppor t. Just a phone call away In order to avoid unnecessar y inconvenience, we advise you to read the operating instructions carefully or go to the www.philips.com/suppor t website for additional suppor t before contacting the Philips helpdesk. To solve your problem quickly, please prepare the following details before contacting the Philips helpdesk: • Philips type number • Philips serial number • Purchase date (copy of purchase may be required) • PC environment Processor : o CUP and Graphic card name and driver version o Operating system o Application being used • Other cards installed Having the following information available will also help speed up the process: • Your proof of purchase indicating: date of purchase, dealer name, model and product serial number. • The full address to which the faulty monitor has to be collected and the swap model should be delivered. Philips' customer help desks are located worldwide. Click here to access the F1rst Choice Contact Information. Or you can reach us via: Website: http://www.philips.com/suppor t 30
F1rst Choice Contact Information Countr yCodeTelephone numberTariff Austria+430810 000206€0.07 Belgium+32078 250851€0.06 Denmark+453525 8761Local call tariff Finland+358840 320 041€0.08 Luxembourg+35226 84 30 00Local call tariff The Netherlands+310900 0400 063€0.10 Norway+472270 8250Local call tariff Poland+480223491505Local call tariff Por tugal+3512 1359 1440Local call tariff Spain+34902 888 785€0.10 Sweden+4608 632 0016Local call tariff Switzerland+4102 2310 2116Local call tariff United Kingdom+440207 949 0069Local call tariff 31
Your Guarantee in Central and Eastern Europe Dear Customer, Thank you for purchasing this Philips product, which has been designed and manufactured to the highest quality standards. If, unfor tunately, something should go wrong with this product Philips guarantees free of charge labor and replacement par ts during a period of 24 months from date of purchase. What is covered? This Philips Guarantee in Central and Eastern Europe applies within Czech Republic, Hungar y, Slovakia, Slovenia, Russia and Turkey and only for monitors originally designed, manufactured, approved and/or authorized for usage within these countries. Warranty coverage begins as from the day you buy your monitor. For two years thereafter, your monitor will be ser viced in case of defects provided for under the warranty coverage. What is excluded? The Philips guarantee applies provided the product is handled properly for its intended use, in accordance with its operating instructions and upon presentation of the original invoice or cash receipt, indicating the date of purchase, dealer's name and model and production number of the product. The Philips guarantee may not apply if: • the documents have been altered in any way or made illegible; • the model or production number on the product has been altered, deleted, removed or made illegible; • repairs or product modifications and lterations have been executed by unauthorized ser vice organizations or persons; • damage is caused by accidents including but not limited to lightning, water or fire, misuse or neglect. • Reception problems caused by signal conditions or cable or antenna systems outside the unit; • Defects caused by abuse or misuse of the monitor ; • Product requires modification or adaptation to enable it to comply with local or national technical standards, which apply in countries for which the product was not originally designed, manufactured, approved and/or authorized. Therefore always check whether a product can be used in a specific countr y. Please note that the product is not defective under this guarantee in the case where modifications become necessar y in order for the product to comply with local or national technical standards which apply in countries for which the product was not originally designed and/or manufactured. Therefore always check whether a product can be used in a specific countr y. Just a click away In case of any problems, we advise you to read the operating instructions carefully or go to the www.philips.com/suppor t website for additional suppor t. Just a phone call away In order to avoid unnecessar y inconvenience, we advise you to read the operating instructions carefully before contacting our dealers or Information Centers In case your Philips product is not working correctly or is defective, please contact your Philips dealer or directly the Philips Ser vice and Consumer Information Centers Website: http://www.philips.com/suppor t 32
Consumer Information Centers Argentina / Australia / Brasil / Canada / New Zealand / Belarus / Bulgaria / Croatia / Czech Republic / Estonia / United Arab Emirates / Hong Kong / Hungar y / India / Indonesia / Israel / Latvia / Lithuania / Malaysia / Middle East + Nor th Africa / New Zealand / Pakistan / Romania / Russia / Serbia & Montenegro / Singapore / Slovakia / Slovenia / South Africa / South Korea / Taiwan / Philippines / Thailand / Turkey / Ukraine / Vietnam Eastern Europe BELARUS Technic al Center of JV IBA M. Bogdanovich str. 155 BY - 220040 Minsk Tel: +375 17 217 33 86 BELARUS Ser vice.BY Petrus Brovky st. 19 – 101-B 220072, Minsk Belarus BULGARIA LAN Ser vice 140, Mimi Balkanska Str. Office center Translog 1540 Sofia, Bulgaria Tel: +359 2 960 2360 www.lan-ser vice.bg CZECH REPUBLIC General Consumer Information Center 800 142100 Xpectrum Lu.ná 591/4 CZ - 160 00 Praha 6 Tel: 800 100 697 or 220 121 435 Email:[email protected] www.xpectrum.cz CROATIA Renoprom d.o.o. Ljubljanska 4, Sv. Nedjelja,10431 Croatia Tel: +385 1 333 0974 ESTONIA FUJITSU SERVICES OU Akadeemia tee 21G EE-12618 Tallinn Tel: +372 6519900 www.ee.invia.fujitsu.com HUNGARY Serware Szer viz Vizimolnár u. 2-4 HU - 1031 Budapest Tel: +36 1 2426331 Email: [email protected] www.serware.hu HUNGARY Profi Ser vice Center Ltd. 123 Kulso-Vaci Street, H-1044 Budapest ( Europe Center ) Hungar y Tel: +36 1 814 8080 [email protected] LATVIA Ser viceNet LV Jelgavas iela 36 LV - 1055 Riga, Tel: +371 7460399 Email: ser viss@ser vicenet.lv LITHUANIA Ser viceNet LT Gaiziunu G. 3 LT - 3009 KAUNAS Tel: +370 7400088 Email: ser visas@ser vicenet.lt www.ser vicenet.lt 33
ROMANIA Blue Ridge Int'l Computers SRL 115, Mihai Eminescu St., Sector 2 RO - 020074 Bucharest Tel: +40 21 2101969 SERBIA & MONTENEGRO Kim Tec d.o.o. Viline vode bb, Slobodna zona Beograd L12/3 11000 Belgrade Serbia Tel. +381 11 20 70 684 SLOVAKIA General Consumer Information Center 0800004551 Datalan Ser visne Stredisko Puchovska 8 SK - 831 06 Bratislava Tel: +421 2 49207155 Email: ser [email protected] SLOVENIA PC HAND Brezovce 10 SI - 1236 Trzin Tel: +386 1 530 08 24 Email: ser [email protected] RUSSIA CPS 18, Shelepihinskaya nab. 123290 Moscow Russia Tel. +7(495)797 3434 Profservice: 14A -3, 2Karacharovskaya str, 109202, Moscow , Russia Tel. +7(095)170-5401 TURKEY Türk Philips Ticaret A.S. Yukari Dudullu Org.San.Bolgesi 2.Cadde No:22 34776-Umraniye/Istanbul Tel: (0800)-261 33 02 UKRAINE Comel Shevchenko street 32 UA - 49030 Dnepropetrovsk Tel: +380 562320045 www.csp-comel.com LLC Topaz Company Topaz-Ser vice Company, Mishina str. 3, Kiev Ukraine-03151 Tel: +38 044 245 73 31 Latin America ARGENTINA Azopardo 1480. (C1107ADZ) Cdad. de Buenos Aires Tel: 0800 3330 856 Email: CIC [email protected] BRASIL Alameda Raja Gabaglia, 188 - 10°Andar - V. Olímpia - S. Paulo/SP - CEP 04551-090 - Brasil Tel: 0800-7254101 Email: CIC [email protected] Pacific AUSTRALIA Company: AGOS NETWORK PTY LTD Address: 4/5 Dursley Road, Yenorra, NSW 2161, Australia Tel: 1300 360 386 Fax: +61-2-80808147 Email: [email protected] Ser vice hours: Mon.~Fri. 8:00am-7:30pm 34
NEW ZEALAND Company: Visual Group Ltd. Address: 28 Walls Rd Penrose Auckland Phone: 0800 657447 Fax: 09 5809607 E-mail: [email protected] Ser vice Hours: Mon.~Fri. 8:30am~5:30pm Asia HONG KONG/Macau Company Name: PHK Ser vice Limited Address: Flat A, 10/F., Pak Sun Building, 103 - 107 Wo Yi Hop Road, Kwai Chung, New Territories, Hong Kong Tel.: (852) 2610-6908 / (852) 2610-6929 for Hong Kong and (853) 2856-2277 for Macau Fax: (852) 2485 3574 for Hong Kong and (853) 2856 1498 for Macau E-mail: enquir y@phkser vice.com.hk Ser vice Hours: Mon.~Sat. 09:00am~06:00pm India Company: REDINGTON INDIA LTD Address: SPL Guindy House, 95 Mount Road, Chennai 600032, India Tel: +9144-42243352/353 E-mail: [email protected] Ser vice hours: Mon.~Fri. 9:00AM~5:30PM; Sat. 9:00AM~1:00PM Indonesia Company Name: PT. Gadingsari elektronika Prima Address: Kompleks Pinang 8, Jl. Ciputat raya No. 8F, Pondok Pinang. Jakar ta Tel: 021-750909053, 021-750909056 Fax: 021-7510982 E-mail: [email protected] Ser vice hours: Mon.~Fri. 8:30am~4:30pm; Sat. 8:30am~2:00pm Additional service points: 1. Philips Building Jl. Buncit Raya Kav 99. Jakar ta Selatan. Phone: 021-7940040, ext 1722/1724, 98249295, 70980942 2. Jl. Tanah Abang 1 no 12S. Jakar ta Pusat. Phone: 021-3455150, 34835453 3. Rukan City Home no H31, Gading Square. Jl. Bulevar Barat. Kelapa Gading. Jakar ta Utara. Phone: 021-45870601, 98131424 South Korea Company: PCS One Korea Ltd. Address: 112-2, Banpo-dong, Seocho-ku, Seoul, 137-040, Korea Call Center Tel: 080-600-6600 Tel: 82 2 591 1528 Fax: 82 2 595 9688 E-mail: [email protected] Ser vice hours: Mon.~Fri. 9:00AM~ 6:00PM; Sat. 9:00AM~1:00PM Malaysia Company: After Market Solutions (CE) Sdn Bhd Address: Lot 6. Jalan 225/51A, 46100 Petaling Jaya, Selangor DE, Malaysia. Phone: 603 7953 3370 Philips Info Line: 1-800-880-180 Fax: 603 7953 3338 E-mail: [email protected] Ser vice Hours: Mon.~Fri. 8:15am~5:15pm; Sat. 9:00am~1:00pm Pakistan Philips Consumer Ser vice Address: Mubarak manzil, 39, Garden Road, Saddar, Karachi-74400 Tel: (9221) 2737411-16 Fax: (9221) 2721167 E-mail: [email protected] Website: www.philips.com.p 35
Singapore Company: Philips Electronics Singapore Pte Ltd (Philips Consumer Care Center) Address: 620A Lorong 1 Toa Payoh, TP4 Building Level 1, Singapore 319762 Tel: (65) 6882 3999 Fax: (65) 62508037 E-mail: [email protected] Ser vice hours: Mon.~Fri. 9:00am~6:00pm; Sat. 9:00am~1:00pm Taiwan Company: FETEC .CO Address: 3F, No.6, Lane 205, Sec. 1, Chang Hsing Rd, Lu Chu Hs, Taoyuan, Taiwan R.O.C 33800 Consumer Care: 0800-231-099 Tel: (03)2120336 Fax: (03)3129184 E-mail: [email protected] Ser vice hours: Mon.~Fri. 8:30am~7:00pm Thailand Company: Axis Computer System Co., Ltd. Address: 1421 Soi Lardprao 94, Srivara Town In Town Soi 3 Road, Wangthonglang, Bangkok 10310 Thailand Tel: (662) 934-5498 Fax: (662) 934-5499 E-mail: [email protected] Ser vice Hours: Mon.~Fri. 08:30am~05:30pm Glee Electronics Inc Contact nos. (632) 636-3636 / 7064028 to 29 Fax no. (632) 7064026 Receiving Centers NEO CARE - Megamall 4th Level Cyberzone, Building B, SM Megamall, Mandaluyong City NEO CARE - SM North EDSA 4th Level Cyberzone, Annex Bldg. SM City Nor th EDSA, Quezon City 441-1610 MDR Microware Sales Inc. Cebu Branch N. Escario corner Clavano St., Cebu City Phils. # 255-4415/ 255-3242/253-9361/4124864 to 67 Sun # 0922-8210045 to 46 Davao Office: C . Arellano St., Davao City 8000 082- 225-3021/225-3022 Sun# 0922-8210015 CDO Office: 1445 Corrales Ext.,CDO City 088-856-8540/856-8541 Sun # 0922-8210080 Iloilo Office: C . Lim Comp., Gomez St., Iloilo City # 033 338-4159/ 033 508-3741 Sun # 0922-8808850 Africa SOUTH AFRICA Company name: Sylvara Technologies Pty Ltd Address: Ho Address Palm Springs Centre Christoffel Road Van Riebeeck Park Kempton Park, South Africa Tel: +27878084456 Fax: +2711 391 1060 E-mail: customercare@philipssuppor t.co.za Ser vice hours: Mon.~ Fri. 08:00am~05:00pm Middle East Middle East + North Africa Company: AL SHAHD COMPUTER L.L.C Address: P.O.BOX: 29024, DUBAI, UNITED ARAB EMIRATES TEL: 00971 4 2276525 FAX: 00971 4 2276242 E-mail: [email protected] Ser vice hours: Sat.~Thur. 9:00am~1:00pm & 4:00pm- 8:00pm 36
Your Philips F1rst Choice Warranty(USA) Thank you for purchasing this Philips monitor. All Philips monitors are designed and manufactured to high standards and deliver high-quality performance, ease of use and ease of installation. Should you encounter any difficulties while installing or using this product, please contact Philips directly to benefit from your Philips F1rst Choice Warranty. This three-year ser vice warranty entitles you to a swap model on-site within 48 hours of your call being received within the first year of purchase. If you have any problems with your monitor within the second or third year of purchase, we will repair it after it has been sent to the ser vice provider at your expense and returned to you within five working days, free of charge. Israel Company: Eastronics LTD Address: 13 Rozanis St. P.O.B. 39300, Tel Aviv 61392 Israel Tel: 1-800-567000 call free in Israel; (972-50- 8353722 after ser vice hours until 20:00) Fax: 972-3-6458759 E-mail: [email protected] Ser vice hours: Sun.~Thurs. 08:00 - 18:00 LIMITED WARRANTY (Computer Monitor) Click here to access the Warranty Registration Card. Three Years Free Labor / Three Years Free Ser vice on Par ts / One Year Exchange* *Product will be exchanged with a new or renewed to original specifications unit within two business days for the first year. This product must be shipped in at your expense for ser vice during years two and three. 37
WHO IS COVERED? You must have proof of purchase to receive warranty ser vice. A sales receipt or other document showing that you purchased the product is considered proof of purchase. Attach it to this owner's manual and keep both nearby. WHAT IS COVERED? Warranty coverage begins the day you buy your product. For three years thereafter, all par ts will be repaired or replaced, and labor is free. After three years from the day of purchase, you pay for the replacement or repair of all par ts, and for all labor charges. All par ts, including repaired and replaced par ts, are covered only for the original warranty period. When the warranty on the original product expires, the warranty on all replaced and repaired products and par ts also expires. WHAT IS EXCLUDED? Your warranty does not cover : labor charges for installation or setup of the product, adjustment of customer controls on the product, and installation or repair of antenna systems outside of the product. product repair and/or par t replacement because of misuse, accident, unauthorized repair or other cause not within the control of Philips Consumer Electronics. reception problems caused by signal conditions or cable or antenna systems outside the unit. a product that requires modification or adaptation to enable it to operate in any countr y other than the countr y for which it was designed, manufactured, approved and/or authorized, or repair of products damaged by these modifications. incidental or consequential damages resulting from the product. (Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. This includes, but is not limited to, prerecorded material, whether copyrighted or not copyrighted.) the model or production number on the product has been altered, deleted, removed or made illegible. Where IS SERVICE AVAILABLE? Warranty ser vice is available in all countries where the product is officially distributed by Philips Consumer Electronics. In countries where Philips Consumer Electronics does not distribute the product, the local Philips ser vice organization will attempt to provide ser vice (although there may be a delay if the appropriate spare par ts and technical manual(s) are not readily available). Where CAN I GET MORE INFORMATION? For more information, contact the Philips Customer Care Center by calling (877) 835-1838 (U.S.A. customers only) or (919) 573-7855. Before Requesting Service... Please check your owner's manual before requesting ser vice. Adjustments of the controls discussed there may save you a ser vice call. TO GET WARRANTY SERVICE IN U.S.A., PUERTO RICO OR U.S. VIRGIN ISLANDS... 38