Philips 225b2c User Manual
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39 ROMANIA Blue Ridge Intl Computers SRL 115, Mihai Eminescu St., Sector 2 RO - 020074 Bucharest Tel: +40 21 2101969 SERBIA & MONTENEGRO Kim Tec d.o.o. Viline vode bb, Slobodna zona Beograd L12/3 11000 Belgrade Serbia Tel. +381 11 20 70 684 SLOVAKIA General Consumer Information Center 0800004551 Datalan Ser visne Stredisko Puchovska 8 SK - 831 06 Bratislava Tel: +421 2 49207155 Email: ser [email protected] SLOVENIA PC HAND Brezovce 10 SI - 1236 Trzin Tel: +386 1 530 08 24 Email: ser [email protected] RUSSIA CPS 18, Shelepihinskaya nab. 123290 Moscow Russia Tel. +7(495)797 3434 Profservice: 14A -3, 2Karacharovskaya str, 109202, Moscow , Russia Tel. +7(095)170-5401 TURKEY Türk Philips Ticaret A.S. Yukari Dudullu Org.San.Bolgesi 2.Cadde No:22 34776-Umraniye/Istanbul Tel: (0800)-261 33 02 UKRAINE Comel Shevchenko street 32 UA - 49030 Dnepropetrovsk Tel: +380 562320045 www.csp-comel.com LLC Topaz Company Topaz-Ser vice Company, Mishina str. 3, Kiev Ukraine-03151 Tel: +38 044 245 73 31 Latin America ARGENTINA Azopardo 1480. (C1107ADZ) Cdad. de Buenos Aires Tel: 0800 3330 856 Email: CIC [email protected] BRASIL Alameda Raja Gabaglia, 188 - 10°Andar - V. Olímpia - S. Paulo/SP - CEP 04551-090 - Brasil Tel: 0800-7254101 Email: CIC [email protected] Pacific AUSTRALIA Company: AGOS NETWORK PTY LTD Address: 4/5 Dursley Road, Yenorra, NSW 2161, Australia Tel: 1300 360 386 Fax: +61-2-80808147 Email: [email protected] Ser vice hours: Mon.~Fri. 8:00am-7:30pm
40 NEW ZEALAND Company: Visual Group Ltd. Address: 28 Walls Rd Penrose Auckland Phone: 0800 657447 Fax: 09 5809607 E-mail: [email protected] Ser vice Hours: Mon.~Fri. 8:30am~5:30pm Asia HONG KONG/Macau Company Name: PHK Ser vice Limited Address: Flat A, 10/F., Pak Sun Building, 103 - 107 Wo Yi Hop Road, Kwai Chung, New Territories, Hong Kong Tel.: (852) 2610-6908 / (852) 2610-6929 for Hong Kong and (853) 2856-2277 for Macau Fax: (852) 2485 3574 for Hong Kong and (853) 2856 1498 for Macau E-mail: enquir y@phkser vice.com.hk Ser vice Hours: Mon.~Sat. 09:00am~06:00pm India Company: REDINGTON INDIA LTD Address: SPL Guindy House, 95 Mount Road, Chennai 600032, India Tel: +9144-42243352/353 E-mail: [email protected] Ser vice hours: Mon.~Fri. 9:00AM~5:30PM; Sat. 9:00AM~1:00PM Indonesia Company Name: PT. Gadingsari elektronika Prima Address: Kompleks Pinang 8, Jl. Ciputat raya No. 8F, Pondok Pinang. Jakar ta Tel: 021-750909053, 021-750909056 Fax: 021-7510982 E-mail: [email protected] Ser vice hours: Mon.~Fri. 8:30am~4:30pm; Sat. 8:30am~2:00pm Additional service points: Philips Building Jl. Buncit Raya Kav 99. Jakar ta 1. Selatan. Phone: 021-7940040, ext 1722/1724, 98249295, 70980942 Jl. Tanah Abang 1 no 12S. Jakar ta Pusat. Phone: 2. 021-3455150, 34835453 Rukan City Home no H31, Gading Square. Jl. 3. Bulevar Barat. Kelapa Gading. Jakar ta Utara. Phone: 021-45870601, 98131424 South Korea Compan y: PCS One Korea Ltd. Address: 112-2, Banpo-dong, Seocho-ku, Seoul, 137-040, Korea Call Center Tel: 080-600-6600 Tel: 82 2 591 1528 Fax: 82 2 595 9688 E-mail: [email protected] Ser vice hours: Mon.~Fri. 9:00AM~ 6:00PM; Sat. 9:00AM~1:00PM Malaysia Company: After Market Solutions (CE) Sdn Bhd Address: Lot 6. Jalan 225/51A, 46100 Petaling Jaya, Selangor DE, Malaysia. Phone: 603 7953 3370 Philips Info Line: 1-800-880-180 Fax: 603 7953 3338 E-mail: [email protected] Ser vice Hours: Mon.~Fri. 8:15am~5:15pm; Sat. 9:00am~1:00pm Pakistan Philips Consumer Ser vice Address: Mubarak manzil, 39, Garden Road, Saddar, Karachi-74400 Tel: (9221) 2737411-16 Fax: (9221) 2721167 E-mail: [email protected] Website: www.philips.com.p
41 Singapore Company: Philips Electronics Singapore Pte Ltd (Philips Consumer Care Center) Address: 620A Lorong 1 Toa Payoh, TP4 Building Level 1, Singapore 319762 Tel: (65) 6882 3999 Fax: (65) 62508037 E-mail: [email protected] Ser vice hours: Mon.~Fri. 9:00am~6:00pm; Sat. 9:00am~1:00pm Taiwan Company: FETEC .CO Address: 3F, No.6, Lane 205, Sec. 1, Chang Hsing Rd, Lu Chu Hs, Taoyuan, Taiwan R.O.C 33800 Consumer Care: 0800-231-099 Tel: (03)2120336 Fax: (03)3129184 E-mail: [email protected] Ser vice hours: Mon.~Fri. 8:30am~7:00pm Thailand Company: Axis Computer System Co., Ltd. Address: 1421 Soi Lardprao 94, Srivara Town In Town Soi 3 Road, Wangthonglang, Bangkok 10310 Thailand Tel: (662) 934-5498 Fax: (662) 934-5499 E-mail: [email protected] Ser vice Hours: Mon.~Fri. 08:30am~05:30pm Glee Electronics Inc Contact nos. (632) 636-3636 / 7064028 to 29 Fax no. (632) 7064026 Receiving Centers NEO CARE - Megamall 4th Level Cyberzone, Building B, SM Megamall, Mandaluyong City NEO CARE - SM North EDSA 4th Level Cyberzone, Annex Bldg. SM City Nor th EDSA, Quezon City 441-1610 MDR Microware Sales Inc. Cebu Branch N. Escario corner Clavano St., Cebu City Phils. # 255-4415/ 255-3242/253-9361/4124864 to 67 Sun # 0922-8210045 to 46 Davao Office: C . Arellano St., Davao City 8000 082- 225-3021/225-3022 Sun# 0922-8210015 CDO Office: 1445 Corrales Ext.,CDO City 088-856-8540/856-8541 Sun # 0922-8210080 Iloilo Office: C . Lim Comp., Gomez St., Iloilo City # 033 338-4159/ 033 508-3741 Sun # 0922-8808850 Africa SOUTH AFRICA Company name: Sylvara Technologies Pty Ltd Address: Ho Address Palm Springs Centre Christoffel Road Van Riebeeck Park Kempton Park, South Africa Tel: +27878084456 Fax: +2711 391 1060 E-mail: customercare@philipssuppor t.co.za Ser vice hours: Mon.~ Fri. 08:00am~05:00pm Middle East Middle East + North Africa Company: AL SHAHD COMPUTER L.L.C Address: P.O.BOX: 29024, DUBAI, UNITED ARAB EMIRATES TEL: 00971 4 2276525 FAX: 00971 4 2276242 E-mail: [email protected] Ser vice hours: Sat.~Thur. 9:00am~1:00pm & 4:00pm- 8:00pm
42Your Philips F1rst Choice Warranty(USA) Thank you for purchasing this Philips monitor. All Philips monitors are designed and manufactured to high standards and deliver high-quality performance, ease of use and ease of installation. Should you encounter any difficulties while installing or using this product, please contact Philips directly to benefit from your Philips F1rst Choice Warranty. This three-year ser vice warranty entitles you to a swap model on-site within 48 hours of your call being received within the first year of purchase. If you have any problems with your monitor within the second or third year of purchase, we will repair it after it has been sent to the ser vice provider at your expense and returned to you within five working days, free of charge. Israel Company: Eastronics LTD Address: 13 Rozanis St. P.O.B. 39300, Tel Aviv 61392 Israel Tel: 1-800-567000 call free in Israel; (972-50- 8353722 after ser vice hours until 20:00) Fax: 972-3-6458759 E-mail: [email protected] Ser vice hours: Sun.~Thurs. 08:00 - 18:00 LIMITED WARRANTY (Computer Monitor) Click here to access the Warranty Registration Card. Three Years Free Labor / Three Years Free Ser vice on Par ts / One Year Exchange* *Product will be exchanged with a new or renewed to original specifications unit within two business days for the first year. This product must be shipped in at your expense for ser vice during years two and three.
43 WHO IS COVERED? You must have proof of purchase to receive warranty ser vice. A sales receipt or other document showing that you purchased the product is considered proof of purchase. Attach it to this owners manual and keep both nearby. WHAT IS COVERED? Warranty coverage begins the day you buy your product. For three years thereafter, all par ts will be repaired or replaced, and labor is free. After three years from the day of purchase, you pay for the replacement or repair of all par ts, and for all labor charges. All par ts, including repaired and replaced par ts, are covered only for the original warranty period. When the warranty on the original product expires, the warranty on all replaced and repaired products and par ts also expires. WHAT IS EXCLUDED? Your warranty does not cover : labor charges for installation or setup of the product, adjustment of customer controls on the product, and installation or repair of antenna systems outside of the product. product repair and/or par t replacement because of misuse, accident, unauthorized repair or other cause not within the control of Philips Consumer Electronics. reception problems caused by signal conditions or cable or antenna systems outside the unit. a product that requires modification or adaptation to enable it to operate in any countr y other than the countr y for which it was designed, manufactured, approved and/or authorized, or repair of products damaged by these modifications. incidental or consequential damages resulting from the product. (Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. This includes, but is not limited to, prerecorded material, whether copyrighted or not copyrighted.) the model or production number on the product has been altered, deleted, removed or made illegible. Where IS SERVICE AVAILABLE? Warranty ser vice is available in all countries where the product is officially distributed by Philips Consumer Electronics. In countries where Philips Consumer Electronics does not distribute the product, the local Philips ser vice organization will attempt to provide ser vice (although there may be a delay if the appropriate spare par ts and technical manual(s) are not readily available). Where CAN I GET MORE INFORMATION? For more information, contact the Philips Customer Care Center by calling (877) 835-1838 (U.S.A. customers only) or (919) 573-7855. Before Requesting Service... Please check your owners manual before requesting ser vice. Adjustments of the controls discussed there may save you a ser vice call. TO GET WARRANTY SERVICE IN U.S.A., PUERTO RICO OR U.S. VIRGIN ISLANDS...
44 Contact the Philips Customer Care Center phone number listed below for product assistance and procedures for ser vicing: Philips Customer Care Center (877) 835-1838 or (919) 573-7855 (In U.S.A., Puer to Rico and U.S. Virgin Islands, all implied warranties, including implied warranties of merchantability and fitness for a par ticular purpose, are limited in duration to the duration of this express warranty. But, because some states do not allow limitations on how long an implied warranty may last, this limitation may not apply to you.) TO GET WARRANTY SERVICE IN CANADA... Please contact Philips at: (800) 479-6696 Three years free par ts and three years free labor will be provided at Philips Canada depot or any one of its authorized ser vice centers. (In Canada, this warranty is given in lieu of all other warranties. No other warranties are expressed or implied, including any implied warranties of merchantability or fitness for a par ticular purpose. Philips is not liable under any circumstances for any direct, indirect, special, incidental or consequential damages, howsoever incurred, even if notified of the possibility of such damages.) REMEMBER... Please record the model and serial numbers found on the product below. MODEL # ______________________________ SERIAL # _______________________________ This warranty gives you specific legal rights. You may have other rights which var y from state/ province to state/province. Before contacting Philips, please prepare the following details so we can solve your problem quickly. Philips type number • Philips ser ial number • Purchase date (copy of purchase may be • required) PC environment Processor : • o CUP and Graphic card name and driver version oOperating system oApplication being used Other cards installed • Having the following information available will also help speed up the process: Your proof of purchase indicating: date of • purchase, dealer name, model and product serial number. The full address to which the swap model • should be delivered. Just a phone call away Philips’ customer help desks are located worldwide. Within the U.S. you can contact Philips customer care Monday-Friday from 8:00 AM- 9:00 PM Eastern Time (ET) and on Saturdays from 10:00 AM-5:00 PM ET hrs by using one of the contact phone numbers. For more information on this and more great Philips products visit our website at: Website: http://www.philips.com
45 Your International Guarantee Dear Customer, Thank you for purchasing this Philips product which has been designed and manufactured to the highest quality standards. If, unfor tunately, something should go wrong with this product Philips guarantees free of charge labor and replacement par ts irrespective of the countr y where it is repaired during a period of 12 months from date of purchase. This international Philips guarantee complements the existing national guarantee obligations to you of dealers and Philips in the countr y of purchase and does not affect your statutor y rights as a customer. The Philips guarantee applies provided the product is handled properly for its intended use, in accordance with its operating instructions and upon presentation of the original invoice or cash receipt, indicating the date of purchase, dealers name and model and production number of the product. The Philips guarantee may not apply if: the documents have been altered in any way • or made illegib le; the model or production number on the • product has been altered, deleted, removed or made illegible; repairs or product modifications and • alterations have been executed by unauthorized ser vice organizations or persons; damage is caused by accidents including but • not limited to lightning, water or fire, misuse or neglect. Please note that the product is not defective under this guarantee in the case where modifications become necessar y in order for the product to comply with local or national technical standards which apply in countries for which the product was not originally designed and/or manufactured. Therefore always check whether a product can be used in a specific countr y. In case your Philips product is not working correctly or is defective, please contact your Philips dealer. In the event you require ser vice whilst in another countr y a dealer address can be given to you by the Philips Consumer Help Desk in that countr y, the telephone and fax number of which can be found in the relevant par t of this booklet. In order to avoid unnecessar y inconvenience, we advise you to read the operating instructions carefully before contacting your dealer. If you have questions which your dealer cannot answer or any related question please contact the Philips Consumer Information Centers or via: Website: http://www.philips.com
46 7.1 Troubleshooting This page deals with problems that can be corrected by a user. If the problem still persists after you have tried these solutions, contact Philips customer ser vice representative. Common Problems No Picture (Power LED not lit) Make sure the power cord is plugged into the • po wer outlet and into the back of the monitor. First, ensure that the power button on the • front of the monitor is in the OFF position, then press it to the ON position. No Picture (Power LED is white blinking) Make sure the computer is turned on. • Mak e sure the signal cable is properly • connected to your computer. make sure the monitor cable has no bent pins • on the connect side. If yes, repair or replace the cable. The Energy Saving feature may be activated • Screen says Make sure the monitor cable is properly • connected to y our computer. (Also refer to the Quick Set-Up Guide). Check to see if the monitor cable has bent • pins. Make sure the computer is turned on. • AUTO button doesnt function The auto function is applicable only in VGA- • Analog mode . If the result is not satisfactor y, you can do manual adjustments via the OSD menu. Note The Auto Function is not applicable in DVI-Digital mode as it is not necessar y. Visible signs of smoke or sparks Do not perform any troubleshooting steps • Disconnect the monitor from mains po wer • source immediately for safety Contact with Philips customer ser vice • representative immediately. Imaging Problems Image is not centered Adjust the image position using the “Auto” • function in OSD Main Controls. Adjust the image position using the Phase/ • Clock of Setup in OSD Main Controls. It is valid only in VGA mode. Image vibrates on the screen Check that the signal cable is properly securely • connected to the gr aphics board or PC . Vertical flicker appears Adjust the image using the “Auto” function in • OSD Main Controls. Eliminate the ver tical bars using the Phase/ • Clock of Setup in OSD Main Controls. It is valid only in VGA mode. 7 Troubleshooting & FAQs
47 Horizontal flicker appears Adjust the image using the “Auto” function in • OSD Main Controls. Eliminate the ver tical bars using the Phase/ • Clock of Setup in OSD Main Controls. It is valid only in VGA mode. Image appears blurred, indistinct or too dark Adjust the contrast and brightness on • On-Screen Displa y. An after-image, burn-in or ghost image r emains after the power has been turned off. Uninterrupted display of still or static images • o ver an extended period may cause burn in, also known as after-imaging or ghost imaging, on your screen. Burn-in, after- imaging, or ghost imaging is a well-known phenomenon in LCD panel technology. In most cases, the burned in or after-imaging or ghost imaging will disappear gradually over a period of time after the power has been switched off. Always activate a moving screen saver • program when you leave your monitor unattended. Always activate a periodic screen refresh • application if your LCD monitor will display unchanging static content. Severe” burn-in” or “after-image” or “ghost • image” symptoms will not disappear and cannot be repaired. The damage mentioned above is not covered under your warranty. Image appears distorted. Text is fuzzy or blurred. Set the PC’s display resolution to the same • mode as monitor’ s recommended screen native resolution. Green, red, blue, dark, and white dots appears on the scr een The remaining dots are normal characteristic • of the liquid cr ystal used in today’s technology, Please refer the pixel policy for more detail. The power on light is too strong and is disturbing You can adjust “power on” light using the • po wer LED Setup in OSD main Controls. Audio problem No sound Check if audio cable is connected to PC and • monitor cor rectly. Ensure audio is not muted. Press OSD “Menu”, • select “Audio” then “Mute”. Check it on “Off ” position. Press “Volume” in OSD main control to adjust • the volume. USB problem USB peripherals are not working Check if USB upstream cable is connected to • y our monitor correctly Turn your monitor OFF and ON once again. • You may need to install/reinstall USB drivers in your PC and ensure hub is active. Reconnect your USB peripherals • For fur ther assistance, refer to the Consumer Inf ormation Centers list and contact Philips customer ser vice representative.
48 7.2 SmartControl Premium FAQs Q1. I change the monitor on a PC to a diff erent one and the SmartControl Premium becomes un-usable, what do I do? Ans.: Restar t your PC and see if Smar tControl Premium can work. Otherwise, you will need to remove and re-install Smar tControl Premium to ensure proper driver is installed. Q2. The SmartControl Premium functions worked well before, but it does not work anymore, what can I do? Ans.: If the following actions were executed, the monitor driver may need to be re-installed. Changed video graphic adapter to another • one Updated video driver • Activities on OS, such as ser vice pack or patch • Run Windows Update and updated monitor • and/or video driver Windows was booted with the monitor • power off or disconnected.To find out, please right click My Computer and click on Proper ties->Hardware-> Device Manager. If you see Plug and Play Monitor shows under Monitor, then you need to re-install. Simply remove Smar tControl Premium and re-install it. Q3. After installing SmartControl Premium, when clicking on SmartControl Premium tab, nothing shows up after a while or a failure message shows, what happened? Ans.: It might be your graphic adaptor is not compatible with the Smar tControl Premium. If your graphic adaptor is one of the above mentioned brands, tr y to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove Smar tControl Premium, and re-install it once more.If it is still not working, we are sorr y that the graphic adaptor is not suppor ted. Please visit Philips website and check if an updated Smar tControl Premium driver is available. Q4. When I click on Product Information, only partial information is shown, what happened? Ans.: It might be your graphic card adaptor driver is not the most updated version which fully suppor ting DDC/CI interface. Please tr y to download the most updated graphic adaptor driver from corresponding companies’ web site. Install the driver. Remove Smar tControl Premium and re-install it once more. Q5. I forgot my PIN for Theft DeterrenceFunction. How can I do? Ans.: Philips Ser vice center has a right to ask for legitimate identification and authorization, in order to establish ownership of the monitor.