Philips 224el2sb User Manual

							39
Taiwan
Company: FETEC .CO 
Address: 3F, No.6, Lane 205, Sec. 1, Chang Hsing 
Rd, Lu Chu Hs, Taoyuan, Taiwan R.O.C 33800 
Consumer Care: 0800-231-099 
Tel: (03)2120336 
Fax: (03)3129184 
E-mail: [email protected] 
Ser vice hours: Mon.~Fri. 8:30am~7:00pm
Thailand 
Company: Axis Computer System Co., Ltd.
Address:  1421  Soi  Lardprao  94,  Srivara Town 
In Town  Soi  3  Road, Wangthonglang,  Bangkok 
10310 Thailand
Tel: (662) 934-5498
Fax: (662) 934-5499 
E-mail: [email protected]
Ser vice Hours: Mon.~Fri. 08:30am~05:30pm
Glee Electronics Inc
Contact nos. (632) 636-3636 / 7064028 to 29
Fax no. (632) 7064026 
Receiving Centers
NEO CARE - Megamall
4th Level Cyberzone, Building B,
SM Megamall, Mandaluyong City
NEO CARE - SM North EDSA
4th Level Cyberzone, Annex Bldg.
SM City Nor th EDSA, Quezon City
441-1610
MDR Microware Sales Inc.
Cebu Branch
N. Escario corner Clavano St., Cebu City Phils.
# 255-4415/ 255-3242/253-9361/4124864 to 
67
Sun # 0922-8210045 to 46
Davao Office:
C . Arellano St., Davao City 8000
082- 225-3021/225-3022
Sun# 0922-8210015  
CDO Office:
1445 Corrales Ext.,CDO City
088-856-8540/856-8541
Sun # 0922-8210080
Iloilo Office:
C . Lim Comp., Gomez St., Iloilo City
# 033 338-4159/ 033 508-3741
Sun # 0922-8808850 
Africa
SOUTH AFRICA
Company name: Sylvara Technologies Pty Ltd
Address: Ho Address Palm Springs Centre 
Christoffel Road Van Riebeeck Park Kempton 
Park, South Africa
Tel: +27878084456
Fax: +2711 391 1060
E-mail: customercare@philipssuppor t.co.za
Ser vice hours: Mon.~ Fri. 08:00am~05:00pm
Middle East
Middle East + North Africa
Company: AL SHAHD COMPUTER L.L.C 
Address: P.O.BOX: 29024, DUBAI, UNITED 
ARAB EMIRATES 
TEL: 00971 4 2276525 
FAX: 00971 4 2276242 
E-mail: [email protected] 
Ser vice hours: Sat.~Thur. 9:00am~1:00pm & 
4:00pm- 8:00pm
Israel
Company: Eastronics LTD
Address: 13 Rozanis St. P.O.B. 39300, Tel Aviv 
61392 Israel
Tel: 1-800-567000 call free in Israel; (972-50-
8353722 after ser vice hours until 20:00)
Fax: 972-3-6458759
E-mail: [email protected]
Ser vice hours: Sun.~Thurs. 08:00 - 18:00
 
						

							40
Your Philips F1rst Choice Warranty(USA)
Thank you for purchasing this Philips monitor.
All Philips monitors are designed 
and manufactured to high 
standards and deliver high-quality 
performance, ease of use and 
ease of installation. Should you 
encounter any difficulties while installing or using 
this product, please contact Philips directly to 
benefit from your Philips F1rst Choice Warranty. 
This two-year ser vice warranty entitles you to a 
swap model on-site within 48 hours of your call 
being received within the first year of purchase. 
If you have any problems with your monitor 
within the second or third year of purchase, we 
will repair it after it has been sent to the ser vice 
provider at your expense and returned to you 
within five working days, free of charge. 
LIMITED WARRANTY (Computer Monitor)
Click here to access the Warranty Registration 
Card.
Two Years Free Labor / Two Years Free Ser vice 
on Par ts / One Year Exchange*
*Product will be exchanged with a new or 
renewed to original specifications unit within 
two business days for the first year. This product 
must be shipped in at your expense for ser vice 
during years two.
WHO IS COVERED?
You must have proof of purchase to receive 
warranty ser vice. A sales receipt or other 
document showing that you purchased the 
product is considered proof of purchase. Attach 
it to this owner's manual and keep both nearby. 
WHAT IS COVERED?
Warranty coverage begins the day you buy your 
product. For two years thereafter, all par ts will 
be repaired or replaced, and labor is free. After 
two years from the day of purchase, you pay for 
the replacement or repair of all par ts, and for all 
labor charges.
All par ts, including repaired and replaced par ts, 
are covered only for the original warranty 
period. When the warranty on the original 
product expires, the warranty on all replaced 
and repaired products and par ts also expires. 
WHAT IS EXCLUDED?
Your warranty does not cover : 
labor charges for installation or setup of the 
product, adjustment of customer controls on 
the product, and installation or repair of antenna 
systems outside of the product. 
product repair and/or par t replacement 
because of misuse, accident, unauthorized repair 
or other cause not within the control of Philips 
Consumer Electronics. 
reception problems caused by signal conditions 
or cable or antenna systems outside the unit. 
a product that requires modification or 
adaptation to enable it to operate in any 
countr y other than the countr y for which it 
was designed, manufactured, approved and/or 
authorized, or repair of products damaged by 
these modifications.
incidental or consequential damages resulting 
from the product. (Some states do not allow 
the exclusion of incidental or consequential 
damages, so the above exclusion may not 
apply to you. This includes, but is not limited to, 
prerecorded material, whether copyrighted or 
not copyrighted.) 
the model or production number on the 
product has been altered, deleted, removed or 
made illegible. 
Where IS SERVICE AVAILABLE?
Warranty ser vice is available in all countries 
where the product is officially distributed by 
Philips Consumer Electronics. In countries 
where Philips Consumer Electronics does 
not distribute the product, the local Philips 
ser vice organization will attempt to provide 
ser vice (although there may be a delay if the 
appropriate spare par ts and technical manual(s) 
are not readily available). 
 
						

							41
Where CAN I GET MORE INFORMATION?
For more information, contact the Philips 
Customer Care Center by calling (877) 835-
1838 (U.S.A. customers only) or (919) 573-
7855. 
Before Requesting Service...
Please check your owner's manual before 
requesting ser vice. Adjustments of the controls 
discussed there may save you a ser vice call. 
TO GET WARRANTY SERVICE IN U.S.A., 
PUERTO RICO OR U.S. VIRGIN ISLANDS...
Contact the Philips Customer Care Center 
phone number listed below for product 
assistance and procedures for ser vicing: 
Philips Customer Care Center 
(877) 835-1838 or (919) 573-7855
(In U.S.A., Puer to Rico and U.S. Virgin Islands, all 
implied warranties, including implied warranties 
of merchantability and fitness for a par ticular 
purpose, are limited in duration to the duration 
of this express warranty. But, because some 
states do not allow limitations on how long an 
implied warranty may last, this limitation may 
not apply to you.)
TO GET WARRANTY SERVICE IN 
CANADA...
Please contact Philips at: (800) 479-6696 
Two years free par ts and two years free labor 
will be provided at Philips Canada depot or any 
one of its authorized ser vice centers. 
(In Canada, this warranty is given in lieu of all 
other warranties. No other warranties are 
expressed or implied, including any implied 
warranties of merchantability or fitness for a 
par ticular purpose. Philips is not liable under 
any circumstances for any direct, indirect, special, 
incidental or consequential damages, howsoever 
incurred, even if notified of the possibility of 
such damages.) 
REMEMBER... Please record the model and 
serial numbers found on the product below. 
MODEL # ____________________________
SERIAL # ____________________________
This warranty gives you specific legal rights. You 
may have other rights which var y from state/
province to state/province.
Before contacting Philips, please prepare the 
following details so we can solve your problem 
quickly. 
•	Philips type number
•	Philips serial number 
•	Purchase date (copy of purchase may be 
required) 
•	PC environment Processor :
•	CPU and Graphic card name and driver 
version 
•	Operating system
•	Application being used
•	Other cards installed 
Having the following information available 
will also help speed up the process: 
•	Your proof of purchase indicating: date of 
purchase, dealer name, model and product 
serial number. 
•	The full address to which the swap model 
should be delivered.
Just a phone call away
Philips’ customer help desks are located 
worldwide. Within the U.S. you can contact 
Philips customer care Monday-Friday from 
8:00 AM-9:00 PM Eastern Time (ET) and on 
Saturdays from 10:00 AM-5:00 PM ET hrs by 
using one of the contact phone numbers.
For more information on this and more great 
Philips products visit our website at: 
Website: http://www.philips.com
 
						

							42
Your International Guarantee
Dear Customer,
Thank you for purchasing this Philips product 
which has been designed and manufactured to 
the highest quality standards. 
If, unfor tunately, something should go wrong 
with this product Philips guarantees free of 
charge labor and replacement par ts irrespective 
of the countr y where it is repaired during a 
period of 12 months from date of purchase. This 
international Philips guarantee complements the 
existing national guarantee obligations to you of 
dealers and Philips in the countr y of purchase 
and does not affect your statutor y rights as a 
customer.
The Philips guarantee applies provided the 
product is handled properly for its intended use, 
in accordance with its operating instructions and 
upon presentation of the original invoice or cash 
receipt, indicating the date of purchase, dealer's 
name and model and production number of the 
product.
The Philips guarantee may not apply if:
•	the documents have been altered in any 
way or made illegible; 
•	the model or production number on the 
product has been altered, deleted, removed 
or made illegible; 
•	repairs or product modifications and 
alterations have been executed by 
unauthorized ser vice organizations or 
persons; 
•	damage is caused by accidents including but 
not limited to lightning, water or fire, misuse 
or neglect. 
Please note that the product is not defective 
under this guarantee in the case where 
modifications become necessar y in order for 
the product to comply with local or national 
technical standards which apply in countries for 
which the product was not originally designed 
and/or manufactured. Therefore always check 
whether a product can be used in a specific 
countr y.
In case your Philips product is not working 
correctly or is defective, please contact your 
Philips dealer. In the event you require ser vice 
whilst in another countr y a dealer address can 
be given to you by the Philips Consumer Help 
Desk in that countr y, the telephone and fax 
number of which can be found in the relevant 
par t of this booklet.
In order to avoid unnecessar y inconvenience, 
we advise you to read the operating instructions 
carefully before contacting your dealer. If you 
have questions which your dealer cannot 
answer or any related question please contact 
the Philips Consumer Information Centers or 
via:
Website: http://www.philips.com
 
						

							43
7. Troubleshooting & FAQs
7.1 Troubleshooting
This page deals with problems that can be 
corrected by a user. If the problem still persists 
after you have tried these solutions, contact 
Philips customer ser vice representative.
  Common Problems
No Picture (Power LED not lit)
•	Make sure the power cord is plugged into 
the power outlet and into the back of the 
monitor. 
•	First, ensure that the power button on the 
front of the monitor is in the OFF position, 
then press it to the ON position.
No Picture (Power LED is Blue)
•	Make sure the computer is turned on. 
•	Make sure the signal cable is properly 
connected to your computer. 
•	Make sure the monitor cable has no bent 
pins on the connect side. If yes, repair or 
replace the cable. 
•	The Energy Saving feature may be activated. 
Screen says
•	Make sure the monitor cable is properly 
connected to your computer. (Also refer to 
the Quick Set-Up Guide). 
•	Check to see if the monitor cable has bent 
pins. 
•	Make sure the computer is turned on. 
AUTO button doesn't function
•	The auto function is applicable only in 
VGA-Analog mode.  If the result is not 
satisfactor y, you can do manual adjustments 
via the OSD menu. 
 Note
The Auto Function is not applicable in DVI-
Digital mode as it is not necessar y. 
Visible signs of smoke or sparks
•	Do not perform any troubleshooting steps.
•	Disconnect the monitor from mains power 
source immediately for safety.
•	Contact with Philips customer ser vice 
representative immediately.
  Imaging Problems
Image is not centered
•	Adjust the image position using the “Auto” 
function in OSD Main Controls. 
•	Adjust the image position using the Phase/
Clock of Setup in OSD Main Controls.  It is 
valid only in VGA mode. 
Image vibrates on the screen
•	Check that the signal cable is properly 
securely connected to the graphics board 
or PC .
Vertical flicker appears
•	Adjust the image using the “Auto” function 
in OSD Main Controls. 
•	Eliminate the ver tical bars using the Phase/
Clock of Setup in OSD Main Controls. It is 
valid only in VGA mode.
 
						

							44
Horizontal flicker appears
•	Adjust the image using the “Auto” function 
in OSD Main Controls. 
•	Eliminate the ver tical bars using the Phase/
Clock of Setup in OSD Main Controls. It is 
valid only in VGA mode.
Image appears blurred, indistinct or too dark
•	Adjust the contrast and brightness on 
On-Screen Display.
An "after-image", "burn-in" or "ghost image" 
remains after the power has been turned off.
•	Uninterrupted display of still or static 
images over an extended period may cause 
"burn in", also known as "after-imaging " 
or "ghost imaging", on your screen. "Burn-
in", "after-imaging", or "ghost imaging" is a 
well-known phenomenon in Monitor panel 
technology. In most cases, the "burned in" 
or "after-imaging" or "ghost imaging" will 
disappear gradually over a period of time 
after the power has been switched off.
•	Always activate a moving screen saver 
program when you leave your monitor 
unattended.
•	Always activate a periodic screen refresh 
application if your Monitor will display 
unchanging static content.
•	Severe “burn-in” or “after-image” or “ghost 
image” symptoms will not disappear and 
cannot be repaired. The damage mentioned 
above is not covered under your warranty.
Image appears distorted. Text is fuzzy or 
blurred. 
•	Set the PC’s display resolution to the same 
mode as monitor’s recommended screen 
native resolution. 
Green, red, blue, dark, and white dots appears 
on the screen
•	The remaining dots are normal 
characteristic of the liquid cr ystal used in 
today’s technology, Please refer the pixel 
policy for more detail. 
The "power on" light is too strong and is 
disturbing 
•	You can adjust “power on” light using the 
power LED Setup in OSD main Controls.
For fur ther assistance, refer to the Consumer 
Information Centers list and contact Philips 
customer ser vice representative.
 
						

							45
7.2 SmartControl Premium FAQs
Q1.  I change the monitor on a PC to a 
different one and the SmartControl 
Premium becomes un-usable,  what do 
I do?
Ans.: Restar t your PC and see if 
Smar tControl Premium can work. 
Otherwise, you will need to remove 
and re-install Smar tControl Premium to 
ensure proper driver is installed.
Q2.   The SmartControl Premium functions 
worked well before, but it does not 
work anymore, what can I do?
Ans.: If the following actions were executed, 
the monitor driver may need to be re-
installed.
•	Changed video graphic adapter to another 
one 
•	Updated video driver 
•	Activities on OS, such as ser vice pack or 
patch 
•	Run Windows Update and updated 
monitor and/or video driver 
•	Windows was booted with the monitor 
power off or disconnected.
•	To find out, please right click My Computer 
and click on Proper ties->Hardware-> 
Device Manager. 
•	If you see "Plug and Play Monitor" shows 
under Monitor, then you need to re-install. 
Simply remove Smar tControl Premium and 
re-install it.
Q3.   After installing SmartControl Premium, 
when clicking on SmartControl 
Premium tab, nothing shows up after a 
while or a failure message shows, what 
happened?
Ans.: It might be your graphic adaptor is not 
compatible with the Smar tControl 
Premium. If your graphic adaptor is one 
of the above mentioned brands, tr y to 
download the most updated graphic 
adaptor driver from corresponding 
companies’ web site. Install the driver. 
Remove Smar tControl Premium, and 
re-install it once more. 
If it is still not working, we are sorr y that 
the graphic adaptor is not suppor ted. 
Please visit Philips website and check 
if an updated Smar tControl Premium 
driver is available.
Q4.   When I click on Product Information, 
only partial information is shown, what 
happened?
Ans.: It might be your graphic card adaptor 
driver is not the most updated 
version which fully suppor ting DDC/
CI interface. Please tr y to download 
the most updated graphic adaptor 
driver from corresponding companies’ 
web site. Install the driver. Remove 
Smar tControl Premium and re-install it 
once more.  
 
Q5.   I forgot my PIN for Theft Deterrence 
Function. How can I do?
Ans.: Philips Ser vice center has a right to 
ask for legitimate identification and 
authorization, in order to establish 
ownership of the monitor.
 
						

							46
7.3 General FAQs
Q1:  When I install my monitor what should 
I do if the screen shows 'Cannot 
display this video mode'?
Ans.: Recommended resolution for Philips 
21.5": 1920 x 1080 @60Hz.
•	Unplug all cables, then connect your PC to 
the monitor that you used previously. 
•	In the Windows Star t Menu, select Settings/
Control Panel. In the Control Panel 
Window, select the Display icon. Inside the 
Display Control Panel, select the 'Settings' 
tab. Under the setting tab, in box labeled 
'desktop area', move the sidebar to 1920 x 
1080 pixels (21.5"). 
•	Open 'Advanced Proper ties' and set the 
Refresh Rate to 60Hz, then click OK. 
•	Restar t your computer and repeat step 2 
and 3 to verify that your PC is set at 1920 
x 1080 @60Hz (21.5"). 
•	Shut down your computer, disconnect your 
old monitor and reconnect your Philips 
Monitor. 
•	Turn on your monitor and then turn on 
your PC .
Q2:   What does the recommended refresh 
rate for Monitor?
Ans.: Recommended refresh rate in Monitors 
is 60Hz, In case of any disturbance on 
screen, you can set it up to 75Hz to see 
if that removes the disturbance. 
Q3:   What are the .inf and .icm files on the 
CD-ROM? How do I install the drivers 
(.inf and .icm)?
Ans.: These are the driver files for your 
monitor. Follow the instructions in your 
user manual to install the drivers. Your 
computer may ask you for monitor 
drivers (.inf and .icm files) or a driver 
disk when you first install your monitor. 
Follow the instructions to inser t the ( 
companion CD-ROM) included in this 
package. Monitor drivers (.inf and .icm 
files) will be installed automatically.
Q4:   How do I adjust the resolution?
Ans.: Your video card/graphic driver and 
monitor together determine the 
available resolutions. You can select the 
desired resolution under Windows® 
Control Panel with the "Display 
proper ties".
Q5:   What if I get lost when I am making 
monitor adjustments via OSD?
Ans.: Simply press the OK button, then select 
'Reset' to recall all of the original factor y 
settings.
Q6:   Is the LCD screen resistant to 
scratches?
Ans.: In general it is recommended that 
the panel surface is not subjected to 
excessive shocks and is protected from 
sharp or blunt objects. When handling 
the monitor, make sure that there is 
no pressure or force applied to the 
panel surface side. This may affect your 
warranty conditions.
Q7:   How should I clean the LCD surface?
Ans.: For normal cleaning, use a clean, soft 
cloth. For extensive cleaning, please use 
isopropyl alcohol. Do not use other 
solvents such as ethyl alcohol, ethanol, 
acetone, hexane, etc. 
Q8:   Can I change the color setting of my 
monitor?
Ans.: Yes, you can change your color setting 
through OSD control as the following 
procedures,
•	Press "OK" to show the OSD (On 
Screen Display) menu
•	Press "Down Arrow" to select the 
option "Color" then press "OK" to 
enter color setting, there are three 
settings as below.
 
						

							47
1. Color Temperature; The six settings are 
5000K, 6500K, 7500K, 8200K, 9300K and 
11500K. With settings in the 5000K range 
the panel appears ‘warm,' with a red-white 
color tone, while a 11500K temperature 
yields ‘cool, blue-white toning." 
2. sRGB; this is a standard setting for ensuring 
correct exchange of colors between 
different device (e.g. digital cameras, 
monitors, printers, scanners, etc) 
3. User Define; the user can choose his/her 
preference color setting by adjusting red, 
green blue color.
 Note:
A measurement of the color of light radiated 
by an object while it is being heated. This 
measurement is expressed in terms of 
absolute scale, (degrees Kelvin). Lower Kevin 
temperatures such as 2004K are red; higher 
temperatures such as 9300K are blue. Neutral 
temperature is white, at 6504K.
Q9:   Can I connect my Monitor to any PC, 
workstation or Mac?
Ans.: Yes. All Philips Monitors are fully 
compatible with standard PCs, Macs 
and workstations. You may need a cable 
adapter to connect the monitor to 
your Mac system. Please contact your 
Philips sales representative for more 
information. 
Q10:   Are Philips Monitors Plug-and- Play?
Ans.: Yes, the monitors are Plug-and-Play 
compatible with Windows 7/Vista/XP/
NT, Mac OSX, Linux 
Q11:   What kind of wide-angle technology is 
available? 
Ans.: Currently, the IPS type panels offer the 
best Contrast Ratio, compared to MVA, 
or PVA technologies.  TN panels have 
improved over the years, but IPS panel 
still gives superior results over TN panel.
Q12:   What is Image Sticking, or Image Burn-
in, or After Image, or Ghost Image in 
Monitor panels? 
Ans.: Uninterrupted display of still or static 
images over an extended period 
may cause "burn in", also known as 
"after-imaging" or "ghost imaging", 
on your screen. "Burn-in", "after-
imaging", or "ghost imaging" is a well-
known phenomenon in Monitor panel 
technology. In most cases, the "burned 
in" or "atter-imaging" or "ghost imaging" 
will disappear gradually over a period of 
time after the power has been switched 
off. 
Always activate a moving screen saver 
program when you leave your monitor 
unattended. 
Always activate a periodic screen 
refresh application if your Monitor will 
display unchanging static content.
 Warning
Severe"burn-in" or "after-image" or "ghost image" 
symptoms will not disappear and cannot be 
repaired. The damage mentioned above is not 
covered under your warranty.
Q13:   Why is my Display not showing 
sharp text, and is displaying jagged 
characters?
Ans.: Your Monitor works best at its native 
resolution of 1920 x 1080 @60Hz. For 
best display please use this resolution.
 
						

							2010 © Koninklijke Philips Electronics N.V.  All rights reserved.
Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips Electronics N.V. and are used under license from Koninklijke Philips Electronics N.V.
Specifcations are subject to change without notice.
Version: M2224CLE1T