Philips 221b3pc User Manual

							39 For the C,E,T, V and X models, your monitor 
will be picked-up at your address, repaired in 
our Cer tified Ser vice Center and Return back 
to your address within 7 working days after it’s 
picked up. If no Repair can be fulfilled within 10 
working days after the unit is picked up then a 
replacement monitor of at least an equivalent 
monitor will be shipped to you. 
The swap monitor remains yours and Philips 
keeps the defective/original monitor. For the 
swap monitor the warranty period remains 
equal to that of your original monitor, being 
24 months as from the purchase date of your 
original monitor.
For the B, P and S models, your monitor will be 
swapped by at least an equivalent monitor in 
case of defects provided for under the warranty 
coverage. Its Philips aim to exchange the swap 
unit within 48 hours after the request for 
ser vice however for remote areas like Island or 
other geographically difficult to reach area, its 
Philips aim to have an exchange time within 72 
hours.
The swap monitor remains yours and Philips 
keeps the defective/original monitor. For the 
swap monitor the warranty period remains 
equal to that of your original monitor, being 
36 months as from the purchase date of your 
original monitor.
What is excluded?
The Philips Warranty applies provided the 
product is handled properly for its intended use, 
in accordance with its operating instructions and 
upon presentation of the original invoice or cash 
receipt, indicating the date of purchase, dealer's 
name and model and production number of the 
product.
The Philips Warranty may not apply if:
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way or made illegible; 
v 7KHPRGHORUSURGXFWLRQQXPEHURQWKH
product has been altered, deleted, removed or 
made illegible; v 5HSDLUVRUSURGXFWPRGLILFDWLRQVDQG
alterations have been executed by unauthorized 
ser vice organizations or persons; 
v DPDJHLVFDXVHGE\DFFLGHQWVLQFOXGLQJEXW
not limited to lightning, water or fire, misuse or 
neglect; 
v 5HFHSWLRQSUREOHPVFDXVHGE\VLJQDO
conditions or cable or antenna systems outside 
the unit; 
v HIHFWVFDXVHGE\DEXVHRUPLVXVHRIWKH
monitor ;
v 3URGXFWUHTXLUHVPRGLILFDWLRQRUDGDSWDWLRQ
to enable it to comply with local or national 
technical standards, which apply in countries for 
which the product was not originally designed, 
manufactured, approved and/or authorized. 
Therefore always check whether a product can 
be used in a specific countr y.
v1RWHWKDWSURGXFWVWKDWDUHQRWRULJLQDOO\
designed, manufactured, approved and/or 
authorized for usage within the Philips countries, 
do not apply to the Philips F1rst Choice 
Warranty. In these cases the Philips global 
warranty terms are valid.
Just a click away
In case of any problems, we advise you to read 
the operating instructions carefully or go to 
the http://www.philips.com/suppor t website for 
additional suppor t. 
Just a phone call away
In order to avoid unnecessar y inconvenience, 
we advise you to read the operating instructions 
carefully or go to the http://www.philips.com/
suppor t website for additional suppor t before 
contacting the Philips helpdesk.
To solve your problem quickly, please prepare 
the following details before contacting the 
Philips helpdesk:
v 3KLOLSVW\SHQXPEHU
v 3KLOLSVVHULDOQXPEHU
v 3XUFKDVHGDWHFRS\RISXUFKDVHPD\EH
      required)
8. Customer care and warranty
 
						

							40
Germany +49 01803 386 853
€0,09
United Kingdom +44 0207 949 0069 Local call tariff
Ireland +353 01 601 1161 Local call tariff
Spain +34 902 888 785 
€0,10
Finland +358 09 2290 1908 Local call tariff
France +33 082161 1658
€0,09
Greece +30 00800 3122 1223 Free Of Charge
Italy +39 840 320 041
€0,08
Netherlands +31 0900 0400 063
€0,10
Denmark +45 3525 8761 Local call tariff
Norway +47 2270 8250 Local call tariff
Sweden +46 08 632 0016 Local call tariff
Poland +48 0223491505 Local call tariff
Austria +43 0810 000206
€0,07
Belgium +32 078 250851
€0,06
Luxembourg +352 26 84 30 00 Local call tariff
Por tugal +351 2 1359 1440 Local call tariff
Switzerland +41 02 2310 2116 Local call tariff v 3&HQYLURQPHQW3URFHVVRU 
o CPU and Graphic card name and driver 
         version 
o Operating system 
o Application being used 
v 2WKHUFDUGVLQVWDOOHG
Having the following information available will also help speed up the process:
v 
						

							41 Your Guarantee in Central and Eastern Europe
Dear Customer, 
Thank you for purchasing this Philips monitor.
All Philips monitors are designed and 
manufactured to high standards and deliver high-
quality performance, ease of use and ease of 
installation. Should you encounter any difficulties 
while installing or using this product, please 
contact the Philips helpdesk directly to benefit 
from your Philips Warranty conditions. This 
ser vice warranty entitles you to get a solution 
depending on the model you purchased when 
your monitor turns out to be faulty or defective. 
What is covered?
This Philips Guarantee in Central and Eastern 
Europe applies within Czech Republic, Hungar y, 
Russia, Slovakia, Slovenia,  Turkey, Romania, 
Bulgaria, Ukraine, Baltic states, Serbia & 
Montenegro and Croatia and only for monitors 
originally designed, manufactured, approved and/
or authorized for usage within these countries. 
Warranty coverage begins as from the day 
you buy your monitor and be ser viced in case 
of defects provided for under the warranty 
coverage, for a warranty period of 24 months 
for Philips C, E, T, V, and X models and for 
models B, P and S we give 36 months. Your 
original purchase document is your proof for 
the purchase day, so keep this carefully stored 
and available when a warranty ser vice is 
requested.
Depending on your region you can deliver your 
monitor to the address of our Cer tified Ser vice 
Center or your monitor will be picked-up at 
your address. After the monitor is repaired you 
can pick him up or it will be returned back to 
your address within 10 working days star ted 
when the defect units arrived in our ser vice 
center. 
If no Repair can be fulfilled within 10 working 
days after the unit is picked up then a 
replacement monitor of at least an equivalent 
monitor will be given to you.The replacement monitor remains yours and 
Philips keeps the defective/original monitor. For 
the replacement monitor the warranty period 
remains equal to that of your original monitor.
What is excluded? 
The Philips guarantee applies provided the 
product is handled properly for its intended use, 
in accordance with its operating instructions and 
upon presentation of the original invoice or cash 
receipt, indicating the date of purchase, dealer's 
name and model and production number of the 
product. 
The Philips guarantee may not apply if:
v7KHGRFXPHQWVKDYHEHHQDOWHUHGLQDQ\
way or made illegible; 
v7KHPRGHORUSURGXFWLRQQXPEHURQWKH
product has been altered, deleted, removed or 
made illegible; 
v5HSDLUVRUSURGXFWPRGLILFDWLRQVDQG
alterations have been executed by unauthorized 
ser vice organizations or 
   persons; 
vDPDJHLVFDXVHGE\DFFLGHQWVLQFOXGLQJ
but not limited to lightning, water or fire, misuse 
or neglect. 
v5HFHSWLRQSUREOHPVFDXVHGE\VLJQDO
conditions or cable or antenna systems outside 
the unit; 
vHIHFWVFDXVHGE\DEXVHRUPLVXVHRIWKH
monitor ; 
v3URGXFWUHTXLUHVPRGLILFDWLRQRUDGDSWDWLRQ
to enable it to comply with local or national 
technical standards, which apply in countries for 
which the product was not originally designed, 
manufactured, approved and/or authorized. 
Therefore always check whether a product can 
be used in a specific countr y.
Please note that the product is not defective 
under this guarantee in the case where 
modifications become necessar y in order for 
the product to comply with local or national 
technical standards which apply in countries for 
which the product was not originally designed 
8. Customer care and warranty
 
						

							42 and/or manufactured. Therefore always check 
whether a product can be used in a specific 
countr y.
Just a click away
In case of any problems, we advise you to 
read the operating instructions manual or your 
warranty card carefully or go to the www.
philips.com/suppor t website for additional 
suppor t. 
Just a phone call away 
You need to check your official warranty card 
delivered to you at your day of purchase for 
the nearest contact details of your authorized 
ser vice contact. 
In case not available please check your countr y 
contact showing below.
In order to avoid unnecessar y inconvenience, 
we advise you to read the operating instructions 
carefully before contacting our dealers or 
Information Centers.
In case your Philips product is not working 
correctly or is defective, please contact your 
Philips dealer or directly the Philips Ser vice and 
Consumer Information Centers.
Website: http://www.philips.com/suppor t
Eastern Europe
BELARUS
IBA
Technical Center of JV IBA 
M. Bogdanovich str. 155 
BY - 220040 Minsk 
Tel: +375 17 217 33 86
Ser vice.BY
Petrus Brovky st. 19 – 101-B
220072, Minsk
BelarusBULGARIA
LAN Ser vice
140, Mimi Balkanska Str.
Office center Translog
1540 Sofia, Bulgaria
Tel: +359 2 960 2360
www.lan-ser vice.bg
CZECH REPUBLIC
A-Suppor t
General Consumer Information Center 
800 100 697
CROATIA
Renoprom d.o.o.
Ljubljanska 4,
Sv. Nedjelja,10431
Croatia
Tel: +385 1 333 0974
ESTONIA
FUJITSU SERVICES OU
Akadeemia tee 21G
EE-12618 Tallinn
Tel: +372 6519900
www.ee.invia.fujitsu.com
HUNGARY 
Serware Szer viz
Vizimolnár u. 2-4
HU - 1031 Budapest 
Tel: +36 1 2426331
Email: [email protected]
www.serware.hu
Profi Ser vice Center Ltd.
123 Kulso-Vaci Street,
H-1044 Budapest (Europe Center)
Hungar y
Tel: +36 1 814 8080 
[email protected]
LATVIA
Ser viceNet LV
Jelgavas iela 36
LV - 1055 Riga,
Tel: +371 7460399
Email: ser viss@ser vicenet.lv
8. Customer care and warranty
 
						

							43 LITHUANIA
Ser viceNet LT
Gaiziunu G. 3
LT - 3009 KAUNAS
Tel: +370 7400088
Email: ser visas@ser vicenet.lt
www.ser vicenet.lt
ROMANIA
Blue Ridge Int'l Computers SRL
115, Mihai Eminescu St., Sector 2
RO - 020074 Bucharest
Tel: +40 21 2101969
SERBIA & MONTENEGRO
Kim Tec  d.o.o.
Viline vode bb, Slobodna zona 
Beograd L12/3
11000 Belgrade
Serbia
Tel. +381 11 20 70 684
SLOVAKIA
General Consumer Information Center 
0800004551
Datalan Ser visne Stredisko
Puchovska 8
SK - 831 06 Bratislava 
Tel: +421 2 49207155
Email: ser [email protected]
SLOVENIA
PC HAND 
Brezovce 10 
SI - 1236 Trzin 
Tel: +386 1 530 08 24
Email: ser [email protected]
RUSSIA
CPS
18, Shelepihinskaya nab. 
123290 Moscow 
Russia
Tel. +7(495)797 3434TURKEY
See warranty card for local suppor t
Central Turkey:
Tecpro
Telsizler Mah. 10
Kagithana, Istanbul, Turkey
Tel: +90 212 444 4 832
UKRAINE
Comel
Shevchenko street 32
UA - 49030 Dnepropetrovsk
Tel: +380 562320045
www.csp-comel.com LLC Topaz Company 
Topaz-Ser vice Company, 
Mishina str. 3, 
Kiev
Ukraine-03151
Tel: +38 044 245 73 31
In order to avoid unnecessar y inconvenience, 
we advise you to read the operating instructions 
carefully before contacting your dealer. If you 
have questions which your dealer cannot 
answer or any related question please contact 
the Philips Consumer Information Centers or 
via:
Website: http://www.philips.com
Latin America
TO GET WARRANTY SERVICE IN 
ARGENTINA and BRAZIL.
Please contact Philips at: 
Brazil : 
Consumer care number : 0800-7254101
E-mail address : CIC [email protected]
Monday to Friday: 
8:00am - 8:00pm
Argentina : 
Consumer care number : 0800 3330 856
E-mail address : CIC [email protected]
Monday to Friday: 
8:00am - 8:00pm
8. Customer care and warranty
 
						

							44 BRAZIL
Company : See ASP-BRZ
Address : Rod. Anhanguera, Km 49 Pista Sul - 
Bairro: Terra Nova - Jundiaí/SP 
          CEP 13210-877 – Brasil
Tel: 55 11 4531-8438
Email: [email protected] 
ARGENTINA
Company : See ASP-ARG
Address : Azopardo 1480
(C1107ADZ) Cdad. de Buenos Aires
Tel: 54 11 4103-4113
Email: [email protected]
Pacific : Three Years Free Labor / Three Years 
Free Ser vice on Par ts
Australia:
Company: AGOS NETWORK PTY LTD
Address: 4/5 Dursley Road, Yenorra, NSW 2161, 
Australia
Tel: 1300 360 386
Fax: +61-2-80808147
Email: [email protected]
Ser vice hours: Mon.~Fri. 8:00am-7:30pm
New Zealand:
Company: Visual Group Ltd. 
Address: 28 Walls Rd Penrose Auckland
Phone: 0800 657447
Fax: 09 5809607
E-mail: [email protected]
Ser vice Hours: Mon.~Fri. 8:30am~5:30pm
Asia (except for Korea) : Three Years Free Labor 
/ Three Years Free Ser vice on Par ts
Hong Kong:
Company: Smar t Pixels Technology Ltd.
Address: 9/F Wilson Logistics Center 24-28 
Kung Kip Street Kwai Chung, N.T., Hong Kong.
Tel: +852 2619 9639
Fax: +852 2148 3123
E-mail: ser vice@smar tpixels.com.hk
Ser vice hours: Mon. To Fri.: 9:00am–6:00pm, Sat.:9:00am–1:00pm
Macau:
Company: Smar t Pixels Technology Ltd.
Address: RUA DO PE. ANT ROLIZ NO.2H R/C 
+ SL(A) HONG FOK KOK, MACAU
%‡KT5Y/2(
>+S/cKw`
						

							45 Additional ser vice points:
1. ASC  MEDAN
Address: JL.Kakap No.32G, Medan
Phone: 62 61 4538920
Coverage: Medan, Aceh, Pematang Siantar, 
Pakanbaru, Padang
2. ASC YOGYA
Address: Jl.Pembela Tanah Air No.15,Yogyakar ta
Phone: 62 274 564791
Coverage: Yogyakar ta, Solo, Semarang, Magelang
3. ASC  SURABAYA
Address: HI-TECH Mall Lt.2 ,Blok C1-.12A 
Jl.Kusuma Bangsa 116-118, Surabaya
Phone: 62 31 5353573
Coverage: Surabaya, Malang, Pasuruan, 
Bojonegoro, Kediri, Gersik
4. ASC  BALI
Address: Jl.Pulau Nusa Penida No.28 Denpasar- 
Bali
Phone: 62 813 31821822
Coverage: Denpasar, Kuta, Nusa Dua, Gianyar, 
Bedugul
5. ASC  BANDUNG
Address: Segitiga Mas Kosambi Blok G-9 Jl.Jend 
A.Yani ,Bandung
Phone: 62 22 7237009
Coverage: Bandung, Cirebon, Ciamis, Sukabumi
South Korea:
Company: PCS One Korea Ltd.
Address: 112-2, Banpo-dong, Seocho-ku, Seoul, 
137-040, Korea
Call Center Tel: 080-600-6600
Tel: 82 2 591 1528
Fax: 82 2 595 9688
E-mail: [email protected]
Ser vice hours: Mon.~Fri. 9:00AM~ 6:00PM; Sat. 
9:00AM~1:00PM
Malaysia:
Company: After Market Solutions (CE) Sdn Bhd
Address: Lot 6. Jalan 225/51A, 46100 Petaling 
Jaya, Selangor DE, Malaysia.Phone: 603 7953 3370
Philips Info Line: 1-800-880-180
Fax: 603 7953 3338
E-mail: [email protected]
Ser vice Hours: Mon.~Fri. 8:15am~5:15pm; Sat. 
9:00am~1:00pm
Pakistan:
Philips Consumer Ser vice
Address: Mubarak manzil, 39, Garden Road, 
Saddar, Karachi-74400
Tel: (9221) 2737411-16
Fax: (9221) 2721167
E-mail: [email protected]
Ser vice hours: Mon.~Sat. 09:30am~1:00pm & 
2:00pm~5:30pm
Philippines:
Company: Glee Electronics, Inc.
Address: Unit 1103-1104 11F The Taipan Place 
Bldg. F. Or tigas Center Pasig City
Tel: (02) 633-4533 to 34 / (02) 637-6559 to 60
Fax: (02) 6334563
E-mail: [email protected]
Ser vice hours: Mon.~Fri. 8:00am~6:00pm
Singapore:
Company: Philips Electronics Singapore Pte Ltd 
(Philips Consumer Care Center)
Address: 620A Lorong 1 Toa Payoh, TP4 Building 
Level 1, Singapore 319762
Tel: (65) 6882 3999
Fax: (65) 62508037
E-mail: [email protected]
Ser vice hours: Mon.~Fri. 9:00am~6:00pm; Sat. 
9:00am~1:00pm
Taiwan:
Company: FETEC .CO
Address: No.499, Ciwen Rd., Taoyuan City, 
8. Customer care and warranty
 
						

							46 Taoyuan County 330, Taiwan
Consumer Care: 0800-231-099
Tel: (03)3169920
Fax: (03)3169930
E-mail: [email protected]
Ser vice hours: Mon.~Fri. 8:30am~7:00pm
Thailand:
Company: Axis Computer System Co., Ltd.
Address: 1421 Soi Lardprao 94, Srivara Town 
In Town Soi 3 Road, Wangthonglang, Bangkok 
10310 Thailand
Tel: (662) 934-5498
Fax: (662) 934-5499 
E-mail: [email protected]
Ser vice Hours: Mon.~Fri. 08:30am~05:30pm
Vietnam:
1. Ho Chi Minh City :
Company: FPT Ser vice Informatic Company Ltd. 
- Ho Chi Minh City Branch
Address: 207/4 Nguyen Van Thu Street, District 1, 
HCM City
Tel: +84 8 38248007
Fax: +84 8 38248010
E-mail: [email protected]
Ser vice hours: Mon. To Fri.: 8:00am–12:00pm, 
1:30pm–5:30pm; Sat.: 8:00am-12:00pm
2. Danang City :
Company: FPT Ser vice Informatic Company Ltd. 
- Da nang Office
Address: 336 Le Duan Street - Thanh Khe 
District - 

a Nang City 
Tel: 05113.562666; Fax: 05113.562662
Tel: +84 511 3562666
Fax: +84 511 3562662
E-mail: [email protected]
Ser vice hours: Mon. To Fri.: 8:00am-12:00pm, 
1:30pm–5:30pm; Sat.: 8:00am-12:00pm
3. Can tho Province :
Company: FPT Ser vice Informatic Company Ltd. 
- Can Tho Office
Address: 71/4 Tran Phu Street, Ninh Kieu District, Can tho City 
Tel: +84 5113.562666
Fax: +84 5113.562662
E-mail: [email protected]
Ser vice hours: Mon. To Fri.: 8:00am-12:00pm, 
1:30pm-5:30pm; Sat.: 8:00am-12:00pm
Africa
South Africa:
Company name: Sylvara Technologies Pty Ltd
Address: Ho Address Palm Springs Centre 
Christoffel Road Van Riebeeck Park Kempton 
Park, South Africa
Tel: 086 000 0888  
Fax: +2711 391 1060
E-mail: monitorcare@philipssuppor t.co.za      
Ser vice hours: Mon.~ Fri. 08:00am~05:00pm
Middle East
United Arab  Emirates:
Company: AL SHAHD COMPUTER L.L.C
Address: P.O.BOX: 29024, DUBAI, UNITED 
ARAB EMIRATES
TEL: 00971 4 2276525
FAX: 00971 4 2276242
E-mail: [email protected]
Ser vice hours: Sat.~Thur. 9:00am~1:00pm & 
4:00pm- 8:00pm
Israel:
Company: Eastronics LTD
Address: 13 Rozanis St. P.O.B. 39300, Tel  Aviv 
61392  Israel
Tel: 1-800-567000 call free in Israel; (972-50-
8353722 after ser vice hours until 20:00)
Fax: 972-3-6458759
E-mail: [email protected]
Ser vice hours: Sun.~Thurs. 08:00 - 18:00
8. Customer care and warranty
 
						

							47 Your Philips F1rst Choice Warranty(USA)
Thank you for purchasing this Philips monitor.
All Philips monitors are designed and 
manufactured to high standards and deliver 
high-quality performance, ease of use and 
ease of installation. Should you encounter any 
difficulties while installing or using this product, 
please contact Philips directly to benefit from 
your Philips F1rst Choice Warranty. This three-
year ser vice warranty entitles you to a swap 
model on-site within 48 hours of your call being 
received within the first year of purchase. If you 
have any problems with your monitor within the 
second or third year of purchase, we will repair 
it after it has been sent to the ser vice provider 
at your expense and returned to you within five 
working days, free of charge. 
LIMITED WARRANTY (Computer Monitor)
Please contact us via Website: http://www.
philips.com or http://www.usa.philips.com to 
access the Warranty Registration Card. 
Three Years Free Labor / Three Years Free 
Ser vice on Par ts / One Year Exchange*
*Product will be exchanged with a new or 
renewed to original specifications unit within 
two business days for the first year. This product 
must be shipped in at your expense for ser vice 
during years two and three.
WHO IS COVERED?
You must have proof of purchase to receive 
warranty ser vice. A sales receipt or other 
document showing that you purchased the 
product is considered proof of purchase. Attach 
it to this owner's manual and keep both nearby. 
WHAT IS COVERED?
Warranty coverage begins the day you buy your 
product. For three years thereafter, all par ts will 
be repaired or replaced, and labor is free. After 
three years from the day of purchase, you pay 
for the replacement or repair of all par ts, and for all labor charges.
All par ts, including repaired and replaced par ts, 
are covered only for the original warranty 
period. When the warranty on the original 
product expires, the warranty on all replaced 
and repaired products and par ts also expires. 
WHAT IS EXCLUDED?
Your warranty does not cover : 
Labor charges for installation or setup of the 
product, adjustment of customer controls on 
the product, and installation or repair of antenna 
systems outside of the product. 
product repair and/or par t replacement because 
of misuse, accident, unauthorized repair or other 
cause not within the control of Philips. 
reception problems caused by signal conditions 
or cable or antenna systems outside the unit. 
a product that requires modification or 
adaptation to enable it to operate in any 
countr y other than the countr y for which it 
was designed, manufactured, approved and/or 
authorized, or repair of products damaged by 
these modifications.
incidental or consequential damages resulting 
from the product. (Some states do not allow 
the exclusion of incidental or consequential 
damages, so the above exclusion may not 
apply to you. This includes, but is not limited 
to, prerecorded material, whether copyrighted 
or not copyrighted.) the model or production 
number on the product has been altered, 
deleted, removed or made illegible.
Where IS SERVICE AVAILABLE?
Warranty ser vice is available in all countries 
where the product is officially distributed 
by Philips. In countries where Philips does 
not distribute the product, the local Philips 
ser vice organization will attempt to provide 
ser vice (although there may be a delay if the 
appropriate spare par ts and technical manual(s) 
are not readily available). 
8. Customer care and warranty
 
						

							48 Where CAN I GET MORE INFORMATION?
For more information, contact the Philips 
Customer Care Center by calling (877) 835-
1838 (U.S.A. customers only) or (919) 573-
7855.
Before Requesting Ser vice...
Please check your owner's manual before 
requesting ser vice. Adjustments of the controls 
discussed there may save you a ser vice call. 
TO GET WARRANTY SERVICE IN U.S.A., 
PUERTO RICO OR U.S. VIRGIN ISLANDS...
Contact the Philips Customer Care Center 
phone number listed below for product 
assistance and procedures for ser vicing: 
Philips Customer Care Center 
(877) 835-1838 or (919) 573-7855
(In U.S.A., Puer to Rico and U.S. Virgin Islands, all 
implied warranties, including implied warranties 
of merchantability and fitness for a par ticular 
purpose, are limited in duration to the duration 
of this express warranty. But, because some 
states do not allow limitations on how long an 
implied warranty may last, this limitation may 
not apply to you.)
TO GET WARRANTY SERVICE IN CANADA...
Please contact Philips at: 
(800) 479-6696
Four years free par ts and Four years free labor 
will be provided at Philips Canada depot or any 
one of its authorized ser vice centers. 
(In Canada, this warranty is given in lieu of all 
other warranties. No other warranties are 
expressed or implied, including any implied 
warranties of merchantability or fitness for a 
par ticular purpose. Philips is not liable under 
any circumstances for any direct, indirect, special, 
incidental or consequential damages, howsoever 
incurred, even if notified of the possibility of 
such damages.) REMEMBER... Please record the model and 
serial numbers found on the product below. 
MODEL # 
______________________________
SERIAL # 
_______________________________
This warranty gives you specific legal rights. You 
may have other rights which var y from state/
province to state/province.
Before contacting Philips, please prepare the 
following details so we can solve your problem 
quickly. 
. Philips type number
 . Philips serial number 
 . Purchase date (copy of purchase may be 
required)
 . PC environment Processor :
o CPU and Graphic card name and 
driver version 
o Operating system 
o Application being used
 . Other cards installed
Having the following information available 
will also help speed up the process: 
 . Your proof of purchase indicating: date of 
purchase, dealer name, model and product 
serial number. 
 . The full address to which the swap model 
should be delivered.
Just a phone call away
Philips’ customer help desks are located 
worldwide. Within the Canada you can contact 
Philips customer care Monday-Friday from 9:00 
AM-6:00 PM Eastern Time (ET). 
For more information on this and more great 
Philips products visit our website at:
Website: http://www.philips.com
8. Customer care and warranty