Philips 220bl2cb User Manual

							39
NEW ZEALAND
Company:  Visual Group Ltd. 
Address:  28 Walls Rd Penrose Auckland
Phone:  0800 657447
Fax:  09 5809607
E-mail:  [email protected]
Ser vice  Hours: Mon.~Fri. 8:30am~5:30pm
Asia
HONG KONG/Macau
Company Name: PHK Ser vice Limited
Address: Flat A, 10/F., Pak Sun Building, 103 - 107 
Wo Yi Hop Road, Kwai Chung, New Territories, 
Hong Kong
Tel.: (852) 2610-6908 / (852) 2610-6929 for Hong 
Kong and (853) 2856-2277 for Macau
Fax: (852) 2485 3574 for Hong Kong and (853) 
2856 1498 for Macau
E-mail: enquir y@phkser vice.com.hk
Ser vice Hours: Mon.~Sat. 09:00am~06:00pm
India
Company: REDINGTON INDIA LTD
Address: SPL Guindy House, 95 Mount Road, 
Chennai 600032, India
Tel: +9144-42243352/353
E-mail: [email protected]
Ser vice hours: Mon.~Fri. 9:00AM~5:30PM; Sat. 
9:00AM~1:00PM
Indonesia
    
Company Name: PT. Gadingsari elektronika Prima
Address: Kompleks Pinang 8, Jl. Ciputat raya No. 8F, 
Pondok Pinang. Jakar ta 
Tel: 021-750909053, 021-750909056 
Fax: 021-7510982 
E-mail: [email protected] 
Ser vice hours: Mon.~Fri. 8:30am~4:30pm; 
Sat. 8:30am~2:00pm Additional service points: 
1.  
Philips Building Jl. Buncit Raya Kav 99. Jakar ta 
Selatan. 
   Phone: 021-7940040, ext 1722/1724, 
98249295, 70980942 
2.  Jl. Tanah Abang 1 no 12S. Jakar ta Pusat. 
  Phone: 021-3455150, 34835453 
3.   Rukan City Home no H31, Gading Square. 
Jl. Bulevar Barat. Kelapa Gading. Jakar ta Utara.
  Phone: 021-45870601, 98131424
South  Korea 
Company: PCS One Korea Ltd. 
Address: 112-2, Banpo-dong, Seocho-ku, Seoul, 
137-040, Korea 
Call Center Tel: 080-600-6600 
Tel: 82 2 591 1528 
Fax: 82 2 595 9688 
E-mail: [email protected] 
Ser vice hours: Mon.~Fri. 9:00AM~ 6:00PM; Sat. 
9:00AM~1:00PM
Malaysia
Company: After Market Solutions (CE) Sdn Bhd 
Address: Lot 6. Jalan 225/51A, 46100 Petaling Jaya, 
Selangor DE, Malaysia. 
Phone: 603 7953 3370 
Philips Info Line: 1-800-880-180 
Fax: 603 7953 3338 
E-mail: [email protected] 
Ser vice Hours: Mon.~Fri. 8:15am~5:15pm; Sat. 
9:00am~1:00pm
Pakistan
Philips Consumer Ser vice
Address: Mubarak manzil, 39, Garden Road, Saddar, 
Karachi-74400
Tel: (9221) 2737411-16
Fax: (9221) 2721167
E-mail: [email protected]
Website: www.philips.com.p
 
						

							40
Singapore
 
Company: Philips Electronics Singapore Pte Ltd 
(Philips Consumer Care Center)
Address: 620A Lorong 1 Toa Payoh, TP4 Building 
Level 1, Singapore 319762
Tel: (65) 6882 3999
Fax: (65) 62508037
E-mail: [email protected]
Ser vice hours: Mon.~Fri. 9:00am~6:00pm; Sat. 
9:00am~1:00pm
Taiwan
Company: FETEC .CO 
Address: 3F, No.6, Lane 205, Sec. 1, Chang Hsing 
Rd, Lu Chu Hs, Taoyuan, Taiwan R.O.C 33800 
Consumer Care: 0800-231-099 
Tel: (03)2120336 
Fax: (03)3129184 
E-mail: [email protected] 
Ser vice hours: Mon.~Fri. 8:30am~7:00pm
Thailand 
Company: Axis Computer System Co., Ltd.
Address: 1421 Soi Lardprao 94, Srivara Town In 
Town Soi 3 Road, Wangthonglang, Bangkok 10310 
Thailand
Tel: (662) 934-5498
Fax: (662) 934-5499 
E-mail: [email protected]
Ser vice Hours: Mon.~Fri. 08:30am~05:30pm
Glee Electronics Inc
Contact nos. (632) 636-3636 / 7064028 to 29
Fax no. (632) 7064026 
Receiving Centers
NEO CARE - Megamall
4th Level Cyberzone, Building B,
SM Megamall, Mandaluyong City
NEO CARE - SM North EDSA
4th Level Cyberzone, Annex Bldg.
SM City Nor th EDSA, Quezon City
441-1610 MDR Microware Sales Inc.
Cebu Branch
N. Escario corner Clavano St., Cebu City Phils.
# 255-4415/ 255-3242/253-9361/4124864 to 67
Sun # 0922-8210045 to 46
Davao Office:
C . Arellano St., Davao City 8000
082- 225-3021/225-3022
Sun# 0922-8210015  
CDO Office:
1445 Corrales Ext.,CDO City
088-856-8540/856-8541
Sun # 0922-8210080
Iloilo Office:
C . Lim Comp., Gomez St., Iloilo City
# 033 338-4159/ 033 508-3741
Sun # 0922-8808850 
Africa
SOUTH AFRICA
Company name: Sylvara Technologies Pty Ltd
Address: Ho Address Palm Springs Centre 
Christoffel Road Van Riebeeck Park Kempton Park, 
South Africa
Tel: +27878084456 
Fax: +2711 391 1060
E-mail: customercare@philipssuppor t.co.za
Ser vice hours: Mon.~ Fri. 08:00am~05:00pm
Middle East
Middle East + North Africa
Company: AL SHAHD COMPUTER L.L.C 
Address: P.O.BOX: 29024, DUBAI, UNITED ARAB 
EMIRATES 
TEL: 00971 4 2276525 
FAX: 00971 4 2276242 
E-mail: [email protected] 
Ser vice hours: Sat.~Thur. 9:00am~1:00pm & 
4:00pm- 8:00pm
 
						

							41Your Philips F1rst Choice Warranty(USA)
Thank you for purchasing this Philips monitor.
All Philips monitors are designed and 
manufactured to high standards and 
deliver high-quality performance, ease 
of use and ease of installation. Should 
you encounter any difficulties while 
installing or using this product, please contact 
Philips directly to benefit from your Philips F1rst 
Choice Warranty. This three-year ser vice warranty 
entitles you to a swap model on-site within 48 
hours of your call being received within the first 
year of purchase. If you have any problems with 
your monitor within the second or third year of 
purchase, we will repair it after it has been sent 
to the ser vice provider at your expense and 
returned to you within five working days, free of 
charge. 
Israel
Company: Eastronics LTD
Address: 13 Rozanis St. P.O.B. 39300, Tel Aviv 
61392 Israel
Tel: 1-800-567000 call free in Israel; (972-50-
8353722 after ser vice hours until 20:00)
Fax: 972-3-6458759
E-mail: [email protected]
Ser vice hours: Sun.~Thurs. 08:00 - 18:00
LIMITED WARRANTY (Computer Monitor)
Click here to access the Warranty Registration 
Card.
Three Years Free Labor / Three Years Free Ser vice 
on Par ts / One Year Exchange*
*Product will be exchanged with a new or 
renewed to original specifications unit within two 
business days for the first year. This product must 
be shipped in at your expense for ser vice during 
years two and three.
 
						

							42
WHO IS COVERED?
You must have proof of purchase to receive 
warranty ser vice. A sales receipt or other 
document showing that you purchased the 
product is considered proof of purchase. Attach it 
to this owners manual and keep both nearby. 
WHAT IS COVERED?
Warranty coverage begins the day you buy your 
product. For three years thereafter, all par ts will be 
repaired or replaced, and labor is free. After three 
years from the day of purchase, you pay for the 
replacement or repair of all par ts, and for all labor 
charges.
All par ts, including repaired and replaced par ts, 
are covered only for the original warranty period. 
When the warranty on the original product 
expires, the warranty on all replaced and repaired 
products and par ts also expires. 
WHAT IS EXCLUDED?
Your warranty does not cover : 
labor charges for installation or setup of the 
product, adjustment of customer controls on 
the product, and installation or repair of antenna 
systems outside of the product. 
product repair and/or par t replacement because 
of misuse, accident, unauthorized repair or other 
cause not within the control of Philips Consumer 
Electronics. 
reception problems caused by signal conditions or 
cable or antenna systems outside the unit. 
a product that requires modification or adaptation 
to enable it to operate in any countr y other 
than the countr y for which it was designed, 
manufactured, approved and/or authorized, or 
repair of products damaged by these modifications.
incidental or consequential damages resulting 
from the product. (Some states do not allow the 
exclusion of incidental or consequential damages, 
so the above exclusion may not apply to you. 
This includes, but is not limited to, prerecorded 
material, whether copyrighted or not copyrighted.) 
the model or production number on the product 
has been altered, deleted, removed or made 
illegible.  
Where IS SERVICE AVAILABLE?
Warranty ser vice is available in all countries 
where the product is officially distributed by 
Philips Consumer Electronics. In countries where 
Philips Consumer Electronics does not distribute 
the product, the local Philips ser vice organization 
will attempt to provide ser vice (although there 
may be a delay if the appropriate spare par ts and 
technical manual(s) are not readily available). 
Where CAN I GET MORE INFORMATION?
For more information, contact the Philips 
Customer Care Center by calling (877) 835-1838 
(U.S.A. customers only) or (919) 573-7855. 
Before Requesting Service...
Please check your owners manual before 
requesting ser vice. Adjustments of the controls 
discussed there may save you a ser vice call. 
TO GET WARRANTY SERVICE IN U.S.A., 
PUERTO RICO OR U.S. VIRGIN ISLANDS...
 
						

							43
Contact the Philips Customer Care Center phone 
number listed below for product assistance and 
procedures for ser vicing: 
Philips Customer Care Center 
(877) 835-1838 or (919) 573-7855
(In U.S.A., Puer to Rico and U.S. Virgin Islands, all 
implied warranties, including implied warranties 
of merchantability and fitness for a par ticular 
purpose, are limited in duration to the duration 
of this express warranty. But, because some states 
do not allow limitations on how long an implied 
warranty may last, this limitation may not apply to 
you.)
TO GET WARRANTY SERVICE IN CANADA...
Please contact Philips at: 
(800) 479-6696 
Three years free par ts and three years free labor 
will be provided at Philips Canada depot or any 
one of its authorized ser vice centers. 
(In Canada, this warranty is given in lieu of all other 
warranties. No other warranties are expressed 
or implied, including any implied warranties of 
merchantability or fitness for a par ticular purpose. 
Philips is not liable under any circumstances for any 
direct, indirect, special, incidental or consequential 
damages, howsoever incurred, even if notified of 
the possibility of such damages.) 
REMEMBER... Please record the model and serial 
numbers found on the product below. 
MODEL # ______________________________ 
SERIAL # _______________________________
This warranty gives you specific legal rights. You 
may have other rights which var y from state/
province to state/province.
Before contacting Philips, please prepare the 
following details so we can solve your problem 
quickly. 
Philips type number
 •
Philips serial number 
 •
 Purchase date (copy of purchase may be 
 •
required) 
PC environment Processor :
 •
o   CUP and Graphic card name and driver 
version 
o Operating system o  Application being used
 Other cards installed
 •
Having the following information available will 
also help speed up the process: 
 Your proof of purchase indicating: date of 
 •
purchase, dealer name, model and product 
serial number. 
 The full address to which the swap model 
 •
should be delivered.
Just a phone call away
Philips’ customer help desks are located 
worldwide. Within the U.S. you can contact Philips 
customer care Monday-Friday from 8:00 AM-
9:00 PM Eastern Time (ET) and on Saturdays from 
10:00 AM-5:00 PM ET hrs by using one of the 
contact phone numbers.
For more information on this and more great 
Philips products visit our website at:
Website: http://www.philips.com
 
						

							44
Your International Guarantee
Dear Customer,
Thank you for purchasing this Philips product 
which has been designed and manufactured to the 
highest quality standards. 
If, unfor tunately, something should go wrong with 
this product Philips guarantees free of charge labor 
and replacement par ts irrespective of the countr y 
where it is repaired during a period of 12 months 
from date of purchase. This international Philips 
guarantee complements the existing national 
guarantee obligations to you of dealers and Philips 
in the countr y of purchase and does not affect 
your statutor y rights as a customer.
The Philips guarantee applies provided the 
product is handled properly for its intended use, 
in accordance with its operating instructions and 
upon presentation of the original invoice or cash 
receipt, indicating the date of purchase, dealers 
name and model and production number of the 
product.
The Philips guarantee may not apply if:
 the documents have been altered in any way 
 •
or made illegible; 
 the model or production number on the 
 •
product has been altered, deleted, removed or 
made illegible; 
 repairs or product modifications and 
 •
alterations have been executed by 
unauthorized ser vice organizations or persons; 
 damage is caused by accidents including but 
 •
not limited to lightning, water or fire, misuse or 
neglect. 
Please note that the product is not defective under 
this guarantee in the case where modifications 
become necessar y in order for the product to 
comply with local or national technical standards 
which apply in countries for which the product 
was not originally designed and/or manufactured. 
Therefore always check whether a product can be 
used in a specific countr y.
In case your Philips product is not working 
correctly or is defective, please contact your Philips 
dealer. In the event you require ser vice whilst in 
another countr y a dealer address can be given to 
you by the Philips Consumer Help Desk in that 
countr y, the telephone and fax number of which 
can be found in the relevant par t of this booklet.
In order to avoid unnecessar y inconvenience, 
we advise you to read the operating instructions 
carefully before contacting your dealer. If you have 
questions which your dealer cannot answer or 
any related question please contact the Philips 
Consumer Information Centers or via:
Website: http://www.philips.com
 
						

							45
7.1 Troubleshooting
This page deals with problems that can be 
cor

rected by a user. If the problem still persists 
after you have tried these solutions, contact Philips 
customer ser vice representative.
 Common Problems
No Picture (Power LED not lit)  Mak
 e sure the power cord is plugged into the 
 •
power outlet and into the back of the monitor. 
 First, ensure that the power button on the 
 •
front of the monitor is in the OFF position, 
then press it to the ON position.
No Picture (Power LED is white blinking) Make sure the computer is turned on. 
 •
 Make sure the signal cable is properly 
 •
connected to your computer. 
 make sure the monitor cable has no bent pins 
 •
on the connect side. If yes, repair or replace 
the cable. 
The Energy Saving feature may be activated
 •
Screen says
 Make sure the monitor cable is properly 
 •
connected to your computer. (Also refer to 
the Quick Set-Up Guide). 
 Check to see if the monitor cable has bent 
 •
pins.
Make sure the computer is turned on. 
 • AUTO button doesnt function
 The auto function is applicable only in 
 •
VGA-Analog mode.  If the result is not 
satisfactor y, you can do manual adjustments 
via the OSD menu.  
 Note 
   The Auto Function is not applicable in 
DVI-Digital mode as it is not necessar y. 
Visible signs of smoke or sparks Do not perf
 orm any troubleshooting steps
 •
 Disconnect the monitor from mains power 
 •
source immediately for safety
 Contact with Philips customer ser vice 
 •
representative immediately.
 Imaging Problems
Image is not centered  Adjust the image position using the 
 “Auto” 
 •
function in OSD Main Controls. 
 Adjust the image position using the Phase/
 •
Clock of Setup in OSD Main Controls. It is 
valid only in VGA mode. 
Image vibrates on the screen  
  Check that the signal cable is properly securely 
 •
connected to the graphics board or PC . 
Vertical flicker appears
 Adjust the image using the “Auto” function in 
 •
OSD Main Controls. 
 Eliminate the ver tical bars using the Phase/
 •
Clock of Setup in OSD Main Controls. It is 
valid only in VGA mode.
7  Troubleshooting & FAQs
 
						

							46
Horizontal flicker appears
 Adjust the image using the “Auto” function in 
 •
OSD Main Controls. 
 Eliminate the ver tical bars using the Phase/
 •
Clock of Setup in OSD Main Controls. It is 
valid only in VGA mode.
Image appears blurred, indistinct or too dark  Adjust the contrast and brightness on On-
 •
Screen Display.
An after-image, burn-in or ghost image 
remains after the power has been turned off.  Uninterrupted display of still or static images 
 •
over an extended period may cause  burn 
in, also known as after-imaging  or ghost 
imaging, on your screen. Burn-in, after-
imaging, or ghost imaging is a well-known 
phenomenon in LCD panel technology. In 
most cases, the burned in or after-imaging 
or ghost imaging will disappear gradually over 
a period of time after the power has been 
switched off. 
 Always activate a moving screen saver 
 •
program when you leave your monitor 
unattended. 
 Always activate a periodic screen refresh 
 •
application if your LCD monitor will display 
unchanging static content.
 Severe” burn-in” or “after-image” or “ghost 
 •
image” symptoms will not disappear and 
cannot be repaired. The damage mentioned 
above is not covered under your warranty.
Image appears distorted. Text is fuzzy or blurred.   Set the PC’s display resolution to the same 
 •
mode as monitor’s recommended screen 
native resolution.  Green, red, blue, dark, and white dots appears on 
the screen
 The remaining dots are normal characteristic 
 •
of the liquid cr ystal used in today’s technology, 
Please refer the pixel policy for more detail. 
The power on light is too strong and is 
disturbing   You can adjust “power on” light using the 
 •
power LED Setup in OSD main Controls.
 Audio problem
No sound  Check if audio cab
 le is connected to PC and 
 •
monitor correctly.
  Ensure audio is not muted. Press OSD “Menu”, 
 •
select “Audio” then “Mute”. Check it on “Off ” 
position.
 Press “Volume” in OSD main control to adjust 
 •
the volume.
  USB  problem
USB peripherals are not working  Check if USB upstream cab
 le is connected to 
 •
your monitor correctly 
 Turn your monitor OFF and ON once again. 
 •
You may need to install/reinstall USB drivers in 
your PC and ensure hub is active.
Reconnect your USB peripherals
 •
For fur ther assistance, refer to the Consumer 
Information Centers list and contact Philips 
customer ser vice representative.
 
						

							47
7.2  SmartControl Premium FAQs
Q1.

    I change the monitor on a PC to a different 
one and the SmartControl Premium 
becomes un-usable,  what do I do?
Ans.:   Restar t your PC and see if Smar tControl 
Premium can work. Otherwise, you will 
need to remove and re-install Smar tControl 
Premium to ensure proper driver is installed.
Q2.     The SmartControl Premium functions 
worked well before, but it does not work 
anymore, what can I do?
Ans.:   If the following actions were executed, the 
monitor driver may need to be re-installed.
 Changed video graphic adapter to another 
 •
one 
Updated video driver 
 •
 Activities on OS, such as ser vice pack or 
 •
patch
 Run Windows Update and updated monitor 
 •
and/or video driver 
 Windows was booted with the monitor 
 •
power off or disconnected.
To find out, please right click My Computer 
and click on Proper ties->Hardware-> 
Device Manager. 
If you see Plug and Play Monitor shows 
under Monitor, then you need to re-install. 
Simply remove Smar tControl Premium and 
re-install it. Q3.    After installing SmartControl Premium, 
when clicking on SmartControl Premium 
tab, nothing shows up after a while or a 
failure message shows, what happened?
Ans.:   It might be your graphic adaptor is not 
compatible with the Smar tControl Premium. 
If your graphic adaptor is one of the above 
mentioned brands, tr y to download the 
most updated graphic adaptor driver from 
corresponding companies’ web site. Install 
the driver. Remove Smar tControl Premium, 
and re-install it once more.
If it is still not working, we are sorr y that 
the graphic adaptor is not suppor ted. Please 
visit Philips website and check if an updated 
Smar tControl Premium driver is available.
Q4.    When I click on Product Information,  only partial information is shown, what 
happened?
Ans.:   It might be your graphic card adaptor driver 
is not the most updated version which fully 
suppor ting DDC/CI interface. Please tr y to 
download the most updated graphic adaptor 
driver from corresponding companies’ web 
site. Install the driver. Remove Smar tControl 
Premium and re-install it once more.
 
Q5.    I forgot my PIN for Theft Deterrence  Function. How can I do?
Ans.:   Philips Ser vice center has a right to ask for 
legitimate identification and authorization, in 
order to establish ownership of the monitor.
 
						

							48
Q6.    In a monitor with the Smar

tlmage feature, 
the sRGB scheme of color temperature 
function in SmartControl Premium is not 
responding, why?
Ans.:   When Smar tlmage is enabled, the sRGB 
scheme is disabled automatically. To use 
sRGB, you need to disable Smar tlmage with 
the 
 button at the front bezel of your 
monitor.