Philips 196v3lab User Manual
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29 7.2 Customer Care & Warranty For warranty coverage information and additional suppor t requirement valid for your region, please visit www.philips.com/suppor t website for details. You may also contact your local Philips Customer Care Center number listed below. Contact Information for WESTERN EUROPE region: CountryASCConsumer care numberPrice GermanySiemens I&S+49 01803 386 853€ 0.09 United KingdomInvec Scotland+44 0207 949 0069 Local call tariff Ireland Invec Scotland+353 01 601 1161Local call tariff SpainEatsa Spain +34 902 888 785 € 0.10 FinlandA-novo+358 09 2290 1908 Local call tariff FranceA-novo+33 082161 1658 € 0.09 GreeceAllman Hellas+30 00800 3122 1223 Free of charge ItalyA-novo+39 840 320 041 € 0.08 NetherlandsE Care+31 0900 0400 063€ 0.10 Denmark A-novo+45 3525 8761Local call tariff Norway A-novo+47 2270 8250 Local call tariff SwedenA-novo+46 08 632 0016Local call tariff PolandZolter+48 0223491505 Local call tariff AustriaSiemens I&S+43 0810 000206 € 0.07 Belgium E Care+32 078 250851 € 0.06 Luxembourg E Care+352 26 84 30 00Local call tariff Por tugal Eatsa Spain +351 2 1359 1440Local call tariff Switzerland A-novo+41 02 2310 2116 Local call tariff 7. Customer care and warranty
30 Contact Information for CENTRAL AND EASTERN EUROPE region: CountryCall centerASCConsumer care number BelarusNAIBA+375 17 217 3386 BulgariaNALAN Ser vice+359 2 960 2360 CroatiaNARenoprom+385 1 333 0974 EstoniaNAFUJITSU+372 6519900 LatviaNA“Ser viceNet LV” Ltd.+371 7460399 LithuaniaNAUAB "Ser vicenet"+370 7400088 RomaniaNABlue Ridge Intl.+40 21 2101969 Serbia & MontenegroNAKim Tec d.o.o.+381 11 20 70 684 SloveniaNAPC H.and+386 1 530 08 24 UkraineNAComel+380 562320045 NATopaz-Ser vice Company+38 044 245 73 31 RussiaNACPS +7 (495) 645 6746 (for repair) NACEEE Par tners+7 (495) 645 3010 (for sales) SlovakiaNADatalan Ser vice+421 2 49207155 TurkeyNATechpro+90 212 444 4 832 Czech Rep. NAAsuppor t800 100 697 Hungar yNASerware+36 1 2426331 NAProfi Ser vice+36 1 814 8080 Contact Information for LATIN AMERICA region: CountryCall centerConsumer care number BrazilVermont 0800-7254101 Argentina0800 3330 856 Contact Information for China: China Consumer care number : 4008 800 008 Contact Information for NORTH AMERICA : CountryCall centerASCConsumer care number U.S.A.TOS Teleplan(877) 835-1838 CanadaSupercomSupercom(800)479-6696 7. Customer care and warranty
31 Contact Information for APMEA region: CountryCall centerASCConsumer care number AustraliaNAAGOS NETWORK PTY LTD1300 360 386 New ZealandNAVisual Group Ltd.0800 657447 Hong Kong / MacauNASmar t Pixels Technology Ltd.Hong Kong:Tel: +852 2619 9639 Macau:Tel: (853)-0800-987 IndiaNAREDINGTON INDIA LTDTel: 1 800 425 6396 SMS: PHILIPS to 56677 IndonesiaNAPT. Gadingsari elektronika PrimaTel: 62 21 75909053, 75909056, 7511530 South KoreaNAPCS One Korea Ltd. 080-600-6600 MalaysiaNAAfter Market Solutions (CE) Sdn Bhd603 7953 3370 PakistanNAPhilips Consumer Ser vice(9221) 2737411-16 SingaporeNA Philips Electronics Singapore Pte Ltd (Philips Consumer Care Center) (65) 6882 3999 Taiwan PCCW Teleser vices Taiwan FETEC .CO0800-231-099 ThailandNAAxis Computer System Co., Ltd.(662) 934-5498 South AfricaNASylvara Technologies Pty Ltd086 0000 888 United Arab EmiratesNAAL SHAHD COMPUTER L.L.C00971 4 2276525 IsraelNAEastronics LTD1-800-567000 VietnamNAFPT Ser vice Informatic Company Ltd. +84 8 38248007 Ho Chi Minh City +84 5113.562666 Danang City +84 5113.562666 Can tho Province PhilippinesNAGlee Electronics, Inc. (02) 633-4533 to 34, (02) 637-6559 to 60 Sri Lanka NAno distributor and/or ser vice provider currently BangladeshNADistributor : Computer Source Ltd (warranty buy-out) 880-2-9141747, 9127592 880-2-8128848 / 52 NepalNADistributor : Syakar Co. Ltd (warranty buy-out)977-1-4222395 CambodiaNA Distributor : Neat Technology Pte Ltd (Singapore) (warranty buy-out) 855-023-999992 7. Customer care and warranty
32 8. Troubleshooting & FAQs 8.1 Troubleshooting This page deals with problems that can be corrected by a user. If the problem still persists after you have tried these solutions, contact Philips customer ser vice representative. Common Problems No Picture (Power LED not lit) • Make sure the power cord is plugged into the power outlet and into the back of the monitor. • First, ensure that the power button on the front of the monitor is in the OFF position, then press it to the ON position. No Picture (Power LED is White) • Make sure the computer is turned on. • Make sure the signal cable is properly connected to your computer. • Make sure the monitor cable has no bent pins on the connect side. If yes, repair or replace the cable. • The Energy Saving feature may be activated Screen says Attention Check cab le connection • Make sure the monitor cable is properly connected to your computer. (Also refer to the Quick Star t Guide). • Check to see if the monitor cable has bent pins. • Make sure the computer is turned on. AUTO button doesn't function • The auto function is applicable only in VGA-Analog mode. If the result is not satisfactor y, you can do manual adjustments via the OSD menu. Note The Auto Function is not applicable in DVI- Digital mode as it is not necessar y. Visible signs of smoke or sparks • Do not perform any troubleshooting steps • Disconnect the monitor from mains power source immediately for safety • Contact with Philips customer ser vice representative immediately. Imaging Problems Image is not centered • Adjust the image position using the “Auto” function in OSD Main Controls. • Adjust the image position using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode. Image vibrates on the screen • Check that the signal cable is properly securely connected to the graphics board or PC . Vertical flicker appears • Adjust the image using the “Auto” function in OSD Main Controls. • Eliminate the ver tical bars using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode. Horizontal flicker appears • Adjust the image using the “Auto” function in OSD Main Controls. 8. Troubleshooting & FAQs
33 • Eliminate the ver tical bars using the Phase/ Clock of Setup in OSD Main Controls. It is valid only in VGA mode. Image appears blurred, indistinct or too dark • Adjust the contrast and brightness on On-Screen Display. An "after-image", "burn-in" or "ghost image" remains after the power has been turned off. • Uninterrupted display of still or static images over an extended period may cause "burn in", also known as "after-imaging " or "ghost imaging", on your screen. "Burn- in", "after-imaging", or "ghost imaging" is a well-known phenomenon in LCD panel technology. In most cases, the "burned in" or "after-imaging" or "ghost imaging" will disappear gradually over a period of time after the power has been switched off. • Always activate a moving screen saver program when you leave your monitor unattended. • Always activate a periodic screen refresh application if your LCD monitor will display unchanging static content. • Severe” burn-in” or “after-image” or “ghost image” symptoms will not disappear and cannot be repaired. The damage mentioned above is not covered under your warranty. Image appears distorted. Text is fuzzy or blurred. • Set the PC’s display resolution to the same mode as monitor’s recommended screen native resolution. Green, red, blue, dark, and white dots appears on the screen • The remaining dots are normal characteristic of the liquid cr ystal used in today’s technology, Please refer the pixel policy for more detail. The "power on" light is too strong and is disturbing • You can adjust “power on” light using the power LED Setup in OSD main Controls. For fur ther assistance, refer to the Consumer Information Centers list and contact Philips customer ser vice representative. 8.2 General FAQs Q1: When I install my monitor what should I do if the screen shows 'Cannot display this video mode'? Ans.: Recommended resolution for this monitor : 1366 x 768 @ 60 Hz. • Unplug all cables, then connect your PC to the monitor that you used previously. • In the Windows Star t Menu, select Settings/ Control Panel. In the Control Panel Window, select the Display icon. Inside the Display Control Panel, select the 'Settings' tab. Under the setting tab, in box labelled 'desktop area', move the sidebar to 1366 x 768 pixels. • Open 'Advanced Proper ties' and set the Refresh Rate to 60 Hz, then click OK. • Restar t your computer and repeat step 2 and 3 to verify that your PC is set at 1366 x 768 @ 60 Hz. • Shut down your computer, disconnect your old monitor and reconnect your Philips LCD monitor. • Turn on your monitor and then turn on your PC . Q2: What is the recommended refresh rate for LCD monitor? Ans.: Recommended refresh rate in LCD monitors is 60 Hz, In case of any disturbance on screen, you can set it up to 75 Hz to see if that removes the disturbance. Q3: What are the .inf and .icm files on the CD-ROM? How do I install the drivers (.inf and .icm)? Ans.: These are the driver files for your monitor. Follow the instructions in your user manual to install the drivers. Your computer may ask you for monitor 8. Troubleshooting & FAQs
34 drivers (.inf and .icm files) or a driver disk when you first install your monitor. Follow the instructions to inser t the ( companion CD-ROM) included in this package. Monitor drivers (.inf and .icm files) will be installed automatically. Q4: How do I adjust the resolution? Ans.: Your video card/graphic driver and monitor together determine the available resolutions. You can select the desired resolution under Windows® Control Panel with the "Display proper ties". Q5: What if I get lost when I am making monitor adjustments via OSD? Ans.: Simply press the OK button, then select 'Reset' to recall all of the original factor y settings. Q6: Is the LCD screen resistant to scratches? Ans.: In general it is recommended that the panel surface is not subjected to excessive shocks and is protected from sharp or blunt objects. When handling the monitor, make sure that there is no pressure or force applied to the panel surface side. This may affect your warranty conditions. Q7: How should I clean the LCD surface? Ans.: For normal cleaning, use a clean, soft cloth. For extensive cleaning, please use isopropyl alcohol. Do not use other solvents such as ethyl alcohol, ethanol, acetone, hexane, etc. Q8: Can I change the color setting of my monitor? Ans.: Yes, you can change your color setting through OSD control as the following procedures, • Press "OK" to show the OSD (On Screen Display) menu • Press "Down Arrow" to select the option "Color" then press "OK" to enter color setting, there are three settings as below. 1. Color Temperature; The two settings are 6500K and 9300K. With settings in the 6500K range the panel appears "warm, with a red-white color tone", while a 9300K temperature yields "cool, bluewhite toning". 2. sRGB; this is a standard setting for ensuring correct exchange of colors between different device (e.g. digital cameras, monitors, printers, scanners, etc) 3. User Define; the user can choose his/ her preference color setting by adjusting red, green blue color. Note A measurement of the color of light radiated by an object while it is being heated. This measurement is expressed in terms of absolute scale, (degrees Kelvin). Lower Kevin temperatures such as 2004K are red; higher temperatures such as 9300K are blue. Neutral temperature is white, at 6504K. Q9: Can I connect my LCD monitor to any PC, workstation or Mac? Ans.: Yes. All Philips LCD monitors are fully compatible with standard PCs, Macs and workstations. You may need a cable adapter to connect the monitor to your Mac system. Please contact your Philips sales representative for more information. Q10: Are Philips LCD monitors Plug-and- Play? Ans.: Yes, the monitors are Plug-and-Play compatible with Windows 7/Vista/XP/NT, Mac OSX, Linux Q11: What is Image Sticking, or Image Burn-in, or After Image, or Ghost Image in LCD panels? Ans.: Uninterrupted display of still or static images over an extended period may cause "burn in", also known as "after- imaging" or "ghost imaging", on your screen. "Burn-in", "after-imaging", or "ghost imaging" is a well-known phenomenon in LCD panel technology. In most cases, the "burned in" or "atter-imaging" or "ghost 8. Troubleshooting & FAQs
35 imaging" will disappear gradually over a period of time after the power has been switched off. Always activate a moving screen saver program when you leave your monitor unattended. Always activate a periodic screen refresh application if your LCD monitor will display unchanging static content. Warning Severe"burn-in" or "after-image" or "ghost image" symptoms will not disappear and cannot be repaired. The damage mentioned above is not covered under your warranty. Q12: Why is my Display not showing sharp text, and is displaying jagged characters? Ans.: Your LCD monitor works best at its native resolution of 1366 x 768 @ 60 Hz. For best display, please use this resolution. 8. Troubleshooting & FAQs
2011 © Koninklijke Philips Electronics N.V. All rights reserved. Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips Electronics N.V. and are used under license from Koninklijke Philips Electronics N.V. Specifications are subject to change without notice. Version: M3196V1L