Philips 196e3lsb User Manual

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7. Customer care and warranty
7.2  Customer Care & Warranty
Customer Care & Warranty
PLEASE SELECT YOUR COUNTRY/AREA 
TO REVIEW DETAILS OF YOUR WARRANTY 
COVERAGE
WESTERN EUROPE  
Austria / Belgium / Denmark / France / Germany / 
Greece / Finland / Ireland / Italy / 
Luxembourg / the Netherlands / Norway / 
Por tugal / Sweden / Switzerland / Spain / 
United Kingdom / Poland
CENTRAL AND EASTERN EUROPE region  
Czech Republic / Hungar y / Russia / Slovakia / 
Slovenia / Turkey/ Romania/ Bulgaria/...

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7. Customer care and warranty
For the C,E,T, V and X models, your monitor will 
be picked-up at your address, repaired in our 
Cer tified Ser vice Center and Return back to your 
address within 7 working days after it’s picked up. 
If no Repair can be fulfilled within 10 working days 
after the unit is picked up then a replacement 
monitor of at least an equivalent monitor will be 
shipped to you. 
The swap monitor remains yours and Philips 
keeps the defective/original monitor. For the swap 
monitor...

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7. Customer care and warranty
o  CUP and Graphic card name and driver version o Operating system o  Application being used 
Other cards installed
• 
Having the following information available will also help speed up the process:
•  Your proof of purchase indicating: date of purchase, dealer name, model and product serial number.
•  The full address to which the faulty monitor has to be collected and the\
 good model should be 
delivered.
Philips customer help desks are located worldwide. 
Or you can...

32
7. Customer care and warranty
Your Guarantee in Central and Eastern Europe
Dear Customer, 
Thank you for purchasing this Philips monitor.
All Philips monitors are designed and 
manufactured to high standards and deliver high-
quality performance, ease of use and ease of 
installation. Should you encounter any difficulties 
while installing or using this product, please contact 
the Philips helpdesk directly to benefit from your 
Philips Warranty conditions. This ser vice warranty 
entitles you to get...

33
7. Customer care and warranty
Please note that the product is not defective under 
this guarantee in the case where modifications 
become necessar y in order for the product to 
comply with local or national technical standards 
which apply in countries for which the product 
was not originally designed and/or manufactured. 
Therefore always check whether a product can be 
used in a specific countr y.
Just a click away
In case of any problems, we advise you to read the 
operating instructions manual...

34
7. Customer care and warranty
HUNGARY 
Serware Szer viz
Vizimolnár u. 2-4
HU - 1031 Budapest 
Tel: +36 1 2426331
Email: [email protected]
www.serware.hu
Profi Ser vice Center Ltd.
123 Kulso-Vaci Street,
H-1044 Budapest (Europe Center)
Hungar y
Tel: +36 1 814 8080 
[email protected]
LATVIA
Ser viceNet LV
Jelgavas iela 36
LV - 1055 Riga,
Tel: +371 7460399
Email: ser viss@ser vicenet.lv
LITHUANIA
Ser viceNet LT
Gaiziunu G. 3
LT - 3009 KAUNAS
Tel: +370 7400088
Email: ser visas@ser vicenet.lt
www.ser...

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7. Customer care and warranty
In order to avoid unnecessar y inconvenience, 
we advise you to read the operating instructions 
carefully before contacting your dealer. If you have 
questions which your dealer cannot answer or 
any related question please contact the Philips 
Consumer Information Centers or via:
Website: http://www.philips.com
Latin America
TO GET WARRANTY SERVICE IN ARGENTINA 
and BRAZIL.
Please contact Philips at: 
Brazil : 
Consumer care number : 0800-7254101
E-mail address : CIC...

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7. Customer care and warranty
China
TO GET WARRANTY SERVICE IN CHINA.
Please contact Philips at: 
Consumer care number : 4008 800 008
E-mail address : philips_helpdesk@vavotelecom.
com
7days: 8am - 6pm
India:
Company: REDINGTON INDIA LTD
Address: SPL Guindy House, 95 Mount Road, 
Chennai 600032, India
Tel: 1 800 425 6396
E-mail: [email protected]
SMS: PHILIPS to 56677
Ser vice hours: Mon.~Fri. 9:00AM~5:30PM; 
Indonesia:
Company: PT. Gadingsari elektronika Prima
Address: Kompleks Pinang...

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7. Customer care and warranty
Philippines:
Company: Glee Electronics, Inc.
Address: Unit 1103-1104 11F The Taipan Place 
Bldg. F. Or tigas Center Pasig City
Tel: (02) 633-4533 to 34 / (02) 637-6559 to 60
Fax: (02) 6334563
E-mail: [email protected]
Ser vice hours: Mon.~Fri. 8:00am~6:00pm
Singapore:
Company: Philips Electronics Singapore Pte Ltd 
(Philips Consumer Care Center)
Address: 620A Lorong 1 Toa Payoh, TP4 Building 
Level 1, Singapore 319762
Tel: (65) 6882 3999
Fax: (65) 62508037
E-mail:...

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7. Customer care and warranty
Africa
South Africa:
Company name: Sylvara Technologies Pty Ltd
Address: Ho Address Palm Springs Centre 
Christoffel Road Van Riebeeck Park Kempton Park, 
South Africa
Tel: 086 000 0888 
Fax: +2711 391 1060
E-mail: monitorcare@philipssuppor t.co.za      
Ser vice hours: Mon.~ Fri. 08:00am~05:00pm 
Middle East
United Arab  Emirates:
Company: AL SHAHD COMPUTER L.L.C
Address: P.O.BOX: 29024, DUBAI, UNITED ARAB 
EMIRATES
TEL: 00971 4 2276525
FAX: 00971 4 2276242
E-mail:...