Philips 192e2sb2 User Manual

							39 7.1 Troubleshooting
This page deals with problems that can be 
cor
rected by a user. If the problem still persists 
after you have tried these solutions, contact Philips 
customer ser vice representative.
 Common Problems
No Picture (Power LED not lit)
  Mak
e sure the power cord is plugged into the    •
power outlet and into the back of the monitor. 
  First, ensure that the power button on the    •
front of the monitor is in the OFF position, 
then press it to the ON position.
No Picture (Power LED is white blinking)
Make sure the computer is turned on.    •
  Make sure the signal cable is properly    •
connected to your computer. 
  make sure the monitor cable has no bent pins    •
on the connect side. If yes, repair or replace 
the cable. 
The Energy Saving feature may be activated   •
Screen says
  Make sure the monitor cable is properly    •
connected to your computer. (Also refer to 
the Quick Set-Up Guide). 
  Check to see if the monitor cable has bent    •
pins.
Make sure the computer is turned on.    •AUTO button doesnt function
  The auto function is applicable only in    •
VGA-Analog mode.  If the result is not 
satisfactor y, you can do manual adjustments 
via the OSD menu.  
 Note 
The Auto Function is not applicable in 
DVI-Digital mode as it is not necessar y. 
Visible signs of smoke or sparks
Do not perf
orm any troubleshooting steps   •
  Disconnect the monitor from mains power    •
source immediately for safety
  Contact with Philips customer ser vice    •
representative immediately.
 Imaging Problems
Image is not centered
  Adjust the image position using the 
“Auto”    •
function in OSD Main Controls. 
  Adjust the image position using the Phase/   •
Clock of Setup in OSD Main Controls. It is 
valid only in VGA mode. 
Image vibrates on the screen 
  Check that the signal cable is properly securely    •
connected to the graphics board or PC . 
Vertical flicker appears
  Adjust the image using the “Auto” function in    •
OSD Main Controls. 
  Eliminate the ver tical bars using the Phase/   •
Clock of Setup in OSD Main Controls. It is 
valid only in VGA mode.
7  Troubleshooting & FAQs
 
						

							40 Horizontal flicker appears
  Adjust the image using the “Auto” function in    •
OSD Main Controls. 
  Eliminate the ver tical bars using the Phase/   •
Clock of Setup in OSD Main Controls. It is 
valid only in VGA mode.
Image appears blurred, indistinct or too dark
  Adjust the contrast and brightness on On-   •
Screen Display.
An after-image, burn-in or ghost image 
remains after the power has been turned off.
  Uninterrupted display of still or static images    •
over an extended period may cause  burn 
in, also known as after-imaging  or ghost 
imaging, on your screen. Burn-in, after-
imaging, or ghost imaging is a well-known 
phenomenon in LCD panel technology. In 
most cases, the burned in or after-imaging 
or ghost imaging will disappear gradually over 
a period of time after the power has been 
switched off. 
  Always activate a moving screen saver    •
program when you leave your monitor 
unattended. 
  Always activate a periodic screen refresh    •
application if your LCD monitor will display 
unchanging static content.
  Severe” burn-in” or “after-image” or “ghost    •
image” symptoms will not disappear and 
cannot be repaired. The damage mentioned 
above is not covered under your warranty.
Image appears distorted. Text is fuzzy or blurred. 
  Set the PC’s display resolution to the same    •
mode as monitor’s recommended screen 
native resolution. Green, red, blue, dark, and white dots appears on 
the screen
  The remaining dots are normal characteristic    •
of the liquid cr ystal used in today’s technology, 
Please refer the pixel policy for more detail. 
The power on light is too strong and is 
disturbing 
  You can adjust “power on” light using the    •
power LED Setup in OSD main Controls.
For fur ther assistance, refer to the Consumer 
Information Centers list and contact Philips 
customer ser vice representative.
 
						

							41 7.2  SmartControl Lite FAQs
Q1.    I change the monitor on a PC to a different 
one and the SmartControl Lite becomes 
un-usable,  what do I do?
Ans.:  Restar t your PC and see if Smar tControl 
Lite can work. Otherwise, you will need to 
remove and re-install Smar tControl Lite to 
ensure proper driver is installed.
Q2.    The SmartControl Lite functions worked 
well before, but it does not work anymore, 
what can I do?
Ans.:  If the following actions were executed, the 
monitor driver may need to be re-installed.
  Changed video graphic adapter to another    •
one 
Updated video driver    •
  Activities on OS, such as ser vice pack or    •
patch
  Run Windows Update and updated monitor    •
and/or video driver 
  Windows was booted with the monitor    •
power off or disconnected.
To find out, please right click My Computer 
and click on Proper ties->Hardware-> 
Device Manager. 
If you see Plug and Play Monitor shows 
under Monitor, then you need to re-install. 
Simply remove Smar tControl Lite and re-
install it.Q3.    After installing SmartControl Lite, when 
clicking on SmartControl Lite tab, nothing 
shows up after a while or a failure message 
shows, what happened?
Ans.:  It might be your graphic adaptor is not 
compatible with the Smar tControl Lite. If 
your graphic adaptor is one of the above 
mentioned brands, tr y to download the 
most updated graphic adaptor driver from 
corresponding companies’ web site. Install 
the driver. Remove Smar tControl Lite, and 
re-install it once more.
If it is still not working, we are sorr y that 
the graphic adaptor is not suppor ted. Please 
visit Philips website and check if an updated 
Smar tControl Lite driver is available.
Q4.    When I click on Product Information, 
only partial information is shown, what 
happened?
Ans.:  It might be your graphic card adaptor driver 
is not the most updated version which fully 
suppor ting DDC/CI interface. Please tr y to 
download the most updated graphic adaptor 
driver from corresponding companies’ web 
site. Install the driver. Remove Smar tControl 
Lite and re-install it once more.
 
 
						

							42 Q5.    I f
orgot my PIN for Theft Deterrence 
Function. What can I do?
Ans.:  Philips Ser vice center has a right to ask for 
legitimate identification and authorization, in 
order to establish ownership of the monitor.
Please note that the anti-theft deterrence 
function is provided as a convenient free 
option.  Managing PIN numbers is the sole 
responsibility of the individual user or the 
organization who sets it.   
In case the PIN number is forgotten,  
Philips ser vice center can re-set it for you 
at a nominal charge after verification of 
ownership. Please note that this activity is 
not covered by standard warranty terms.
 
						

							43
7.3 General FAQs
Q1:    When I install m
y monitor what should I 
do if the screen shows Cannot display this 
video mode?
Ans.:  Recommended resolution for Philips 18.5: 
1366x768 @60Hz.
  Unplug all cables, then connect your PC to    •
the monitor that you used previously. 
  In the Windows Star t Menu, select Settings/   •
Control Panel. In the Control Panel Window, 
select the Display icon. Inside the Display
Control Panel, select the Settings tab. Under 
the setting tab, in box labeled desktop area, 
move the sidebar to 1366x768 pixels (18.5). 
  Open Advanced Proper ties and set the    •
Refresh Rate to 60Hz, then click OK. 
  Restar t your computer and repeat step    •
2 and 3 to verify that your PC is set at 
1366x768@60Hz (18.5). 
  Shut down your computer, disconnect your    •
old monitor and reconnect your Philips LCD 
monitor. 
  Turn on your monitor and then turn on    •
your PC .
Q2:    What does the recommended refresh rate 
for LCD monitor?
Ans.:  Recommended refresh r
ate in LCD 
monitors is 60Hz, In case of any disturbance 
on screen, you can set it up to 75Hz to see 
if that removes the disturbance. Q3:    What are the .inf and .icm files on the 
CD-ROM? How do I install the drivers (.inf 
and .icm)?
Ans.:  These are the dr
iver files for your monitor. 
Follow the instructions in your user manual 
to install the drivers. Your computer may ask 
you for monitor drivers (.inf and .icm files) 
or a driver disk when you first install your 
monitor. Follow the instructions to inser t 
the (companion CD-ROM) included in this 
package. Monitor drivers (.inf and .icm files) 
will be installed automatically.
Q4:   How do I adjust the resolution?
Ans.:  Y
our video card/graphic driver and monitor 
together determine the available resolutions. 
You can select the desired resolution under 
Windows
® Control Panel with the Display 
proper ties.
Q5:    What if I get lost when I am making 
monitor adjustments via OSD?
Ans.:  Simpl
y press the OK button, then select 
Reset to recall all of the original factor y 
settings.
Q6:   Is the LCD screen resistant to scratches?
Ans.:  In gener
al it is recommended that the panel 
surface is not subjected to excessive shocks 
and is protected from sharp or blunt objects. 
When handling the monitor, make sure that 
there is no pressure or force applied to 
the panel surface side.  This may affect your 
warranty conditions.
 
						

							44 Q7:   How should I clean the LCD surface?
Ans.:  For nor
mal cleaning, use a clean, soft cloth. 
For extensive cleaning, please use isopropyl 
alcohol. Do not use other solvents such as 
ethyl alcohol, ethanol, acetone, hexane, etc. 
Q8:  Can I change the color setting of my 
monitor?
Ans.:  Yes, you can change your color setting 
through OSD control as the following 
procedures,
    •Press OK to show the OSD (On Screen 
Displa
y) menu
    •Press Down Arrow to select the option 
Color then press OK to enter color 
setting,
 there are three settings as below.
1. Color Temperature; The 2 settings are 
6500K, and 9300K. 
2. sRGB; this is a standard setting for 
ensuring correct exchange of colors 
between different device (e.g. digital 
cameras, monitors, printers, scanners, etc) 
3. User Define; the user can choose his/her 
preference color setting by adjusting red, 
green blue color.
 Note:
A measurement of the color of light radiated by an 
object while it is being heated. This measurement 
is expressed in terms of absolute scale, (degrees 
Kelvin). Lower Kevin temperatures such as 2004K 
are red; higher temperatures such as 9300K are 
blue. Neutral temperature is white, at 6504K.Q9:  Can the Philips LCD Monitor be mounted 
on the wall?
Ans.:  Yes. Philips LCD monitors have this optional 
f
eature. Four standard VESA mount holes 
on the rear cover allows the user to 
mount the Philips monitor on most of the 
VESA standard arms or accessories. We 
recommend you to contact your Philips 
sales representative for more information. 
Q10:  Can I connect my LCD monitor to any PC, 
workstation or Mac?
Ans.:  Yes. All Philips LCD monitors are fully 
compatib
le with standard PCs, Macs and 
workstations. You may need a cable adapter 
to connect the monitor to your Mac 
system. Please contact your Philips sales 
representative for more information. 
Q11: Are Philips LCD monitors Plug-and- Play?
Ans.: Yes, the monitors are Plug-and-Play 
compatib
le with Windows 7/Vista/XP/NT, 
Mac OSX, Linux 
Q12:  What kind of wide-angle technology is 
available? 
Ans.:  Currently, the IPS type panels offer the best 
Contr
ast Ratio, compared to MVA, or PVA 
technologies.  TN panels have improved over 
the years, but IPS panel still gives superior 
results over TN panel.
 
						

							45 Q13:  What is Image Sticking, or Image Burn-
in, or After Image, or Ghost Image in LCD 
panels? 
Ans.:  Uninterrupted display of still or static images 
o
ver an extended period may cause 
burn in, also known as after-imaging 
or ghost imaging, on your screen. Burn-
in, after-imaging, or ghost imaging is a 
well-known phenomenon in LCD panel 
technology. In most cases, the burned in 
or atter-imaging or ghost imaging will 
disappear gradually over a period of time 
after the power has been switched off.
Always activate a moving screen saver 
program when you leave your monitor 
unattended.
Always activate a periodic screen refresh 
application if your LCD monitor will display 
unchanging static content.
 Warning
  Severeburn-in or after-image or ghost image 
symptoms will not disappear and cannot be 
repaired. The damage mentioned above is not 
covered under your warranty.
Q14:  Wh
y is my Display not showing sharp text, 
and is displaying jagged characters?
Ans.:  Your LCD monitor works best at its native 
resolution of 1366x768@60Hz. For best 
display please use this resolution.
 
						

							2010 © Koninklijke Philips Electronics N.V.  All rights reser ved. 
Philips and the Philips Shield Emblem are registered trademarks of 
Koninklijke Philips Electronics N.V. and are used under license from 
Koninklijke Philips Electronics N.V.
Specifications are subject to change without notice.
Version: 192E2SB2  v1.0