Philips 190e3lsu User Manual

29
7. Customer care and warranty
Contact Information for CENTRAL AND EASTERN EUROPE region:
Country Call center ASC Consumer care number
Belarus NA IBA +375 17 217 3386
Bulgaria NA LAN Ser vice +359 2 960 2360
Croatia NA Renoprom +385 1 333 0974
Estonia NA FUJITSU +372 6519900
Latvia NA “Ser viceNet LV” Ltd. +371 7460399
Lithuania NA UAB "Ser vicenet" +370 7400088
Romania NA Blue Ridge Intl. +40 21 2101969
Serbia & 
MontenegroNA Kim Tec d.o.o. +381 11 20 70 684
Slovenia NA PC H.and +386 1 530 08...

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7. Customer care and warranty
Contact Information for APMEA region:
Country Call center ASC Consumer care number
Australia NA AGOS NETWORK PTY LTD 1300 360 386
New Zealand NA Visual Group Ltd. 0800 657447
Hong Kong / 
MacauNA Smar t Pixels Technology Ltd.Hong Kong:Tel: +852 2619 9639
Macau:Tel: (853)-0800-987
India NA REDINGTON INDIA LTDTel: 1 800 425 6396
SMS: PHILIPS to 56677 
Indonesia NA PT. Gadingsari elektronika PrimaTel: 62 21 75909053, 75909056, 
7511530
South Korea NA PCS One Korea Ltd....

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8. Troubleshooting & FAQs
8. Troubleshooting & FAQs
8.1 Troubleshooting
This page deals with problems that can be 
corrected by a user. If the problem still persists 
after you have tried these solutions, contact 
Philips customer ser vice representative.
Common Problems
No Picture (Power LED not lit)
vMake sure the power cord is plugged into 
the power outlet and into the back of the 
monitor. 
vFirst, ensure that the power button on the 
front of the monitor is in the OFF position, 
then press it...

32
8. Troubleshooting & FAQs
vEliminate the ver tical bars using the Phase/
Clock of Setup in OSD Main Controls. It is 
valid only in VGA mode.
Image appears blurred, indistinct or too dark
vAdjust the contrast and brightness on 
On-Screen Display.
An "after-image", "burn-in" or "ghost image" 
remains after the power has been turned off.
vUninterrupted display of still or static 
images over an extended period may cause 
"burn in", also known as "after-imaging "...

33
8. Troubleshooting & FAQs
corresponding companies’ web site. 
Install the driver. Remove Smar tControl 
Lite, and re-install it once more.
If it is still not working, we are sorr y that 
the graphic adaptor is not suppor ted. 
Please visit Philips website and check if 
an updated Smar tControl Lite driver is 
available.
Q4.    When I click on Product Information, 
only partial information is shown, what 
happened?
Ans.:  It might be your graphic card adaptor 
driver is not the most updated version...

34
8. Troubleshooting & FAQs
resolutions. You can select the desired 
resolution under Windows® Control 
Panel with the "Display proper ties".
Q5:    What if I get lost when I am making 
monitor adjustments via OSD?
Ans.:
  Simply press the OK button, then select 
'Reset' to recall all of the original factor y 
settings.
Q6:    Is the LCD screen resistant to scratches?
Ans.:
  In general it is recommended that the 
panel surface is not subjected to excessive 
shocks and is protected from...

35
8. Troubleshooting & FAQs
Warning
Severe"burn-in" or "after-image" or "ghost image" 
symptoms will not disappear and cannot be 
repaired. The damage mentioned above is not 
covered under your warranty.
Q12:   Why is my Display not showing sharp 
text, 
and is displaying jagged characters?
Ans.:  Your LCD monitor works best at its 
native resolution of 1440 × 900 @ 60 Hz. 
For best display, please use this resolution. 
 

2011 © Koninklijke Philips Electronics N.V.  All rights reserved.
Philips and the Philips Shield Emblem are registered trademarks of
Koninklijke Philips Electronics N.V. and are used under license from
Koninklijke Philips Electronics N.V.
Specifications are subject to change without notice.
Version: M3190E1T