Panasonic Wv Sp302 Operating Instructions Manual

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About the displayed system log
Error indications relating to SMTP
Category
POP3	server	error
SMTP server error
Internal errorAuthentication error.
Failed	to	find	the	POP3	server.
Authentication error.
Undefined error.  Failed to resolve the mail server address 
from DNS. 
Failed to find the SMTP server. 
	 •	 Entered	user	name	or	password	may	be	
incorrect. Check if the mail settings are 
configured correctly.
	 •	 The	IP	address	of	the	server	may	be	 incorrect. Check if the IP address of the 
server is configured correctly.
	 •	 The	POP3	server	may	be	down.	Ask	the	 network administrator.
	 •	 Entered	user	name	or	password	may	be	 incorrect. Check if the mail settings are 
configured correctly.
	 •	 An	error	occurred	in	the	mail	function.	 Check if the mail settings are configured 
correctly.
	 •	 The	designated	IP	address	of	the	DNS	
may be incorrect. Check if the DNS set-
tings are configured correctly.
	 •	 The	DNS	server	may	be	down.	Ask	the	 network administrator.
	 •	 The	IP	address	of	the	server	may	be	 incorrect. Check if the IP address of the 
server is configured correctly.
	 •	 The	SMTP	server	may	be	down.	Ask	the	 network administrator.
Indication
Description
Category
FTP server error
Connection error
Internal error Failed to resolve the FTP server address 
from DNS. 
Failed to find the FTP server. 
File transfer error. 
Undefined error.  Passive mode error. 
Log out failed. 
Failed to change the directory. 
User	name	or	password	isn't	correct.	
	 •	 The	FTP	server	may	be	down.	Ask	the	
network administrator.
	 •	 The	FTP	server	settings	may	be	incor -
rect. Check if the FTP settings are config-
ured correctly.
	 •	 The	settings	relating	to	the	
indicated	item	
may be incorrect. Check if the FTP set-
tings are configured correctly.
	 •	 An	error	occurred	in	the	FTP	function.
    Check if the FTP settings are configured 
correctly.
	 •	 The	IP	address	of	the	server	may	be	
incorrect. Check if the IP address of the 
server is configured correctly.
Indication
Description
Error indications relating to FTP 
						

							92
Category
Connection error
Connection error
Login Synchronizing with  
NTP succeeded. Internal error Internal errorNo response from the DDNS server.
No response from the NTP server.
User name or IP address NTP update succeeded.  Undefined error.  User	name	or	password	isn't	correct.	
IP address update failed. 
Undefined error.  	 •	 The	designated	IP	address	of	the	DDNS	
may be incorrect. Check if the DDNS set-
tings are configured correctly.
	 •	 The	DDNS	server	may	be	down.	Ask	the	 network administrator.
	 •	 The	IP	address	of	the	server	may	be	 incorrect. Check if the IP address of the 
server is configured correctly.
	 •	 The	NTP	server	may	be	down.	Ask	the	 network administrator.
	 •	 The	login	user	name	will	be	displayed	 when	"On"	is	selected	for	"User auth.".
	 •	 The	IP	address	of	the	PC	currently	 accessing to the camera will be dis-
played	when	"On"	is	selected	for	"Host 
auth.".
	 •	 Time	correction	succeeded. 	 •	 An	error	occurred	in	the	NTP	function.	
Check if the NTP settings are configured 
correctly.
	 •	 Entered	user	name	or	password	may	be	
incorrect. Check if the DDNS settings are 
configured correctly.
	 •	 IP	address	update	error	occurred	in	the	 DDNS server. Ask the network adminis-
trator.
	 •	 An	error	occurred	in	the	DDNS	function.	 Check if the DDNS settings are config-
ured correctly.
Indication
Description
Category
Category Indication
Indication Description
Description
Error indications relating to DDNS
Error indications relating to NTP
Error indications relating to login 
						

							93
	 •	 Are	you	accessing	the	wrong	IP	address?	
   Check the connection as follows
    With the Windows command prompt,
	 	 >	ping	"IP	address	of	the	camera"
    If there is reply from the recorder, the connection is 
normal.
    If not, proceed either of the following.
	 •	 Reboot	the	camera	and	change	the	IP	address	by	 using the Panasonic IP setup software within 20 
minutes after the restart.
	 •	 Reboot	the	camera	while	holding	the	[INITIAL	SET]	 button on the camera. The camera will be initial-
ized and the IP address will return to the default 
setting "192.168.0.10".
    After the camera is initialized, access the camera 
and set the IP address again. (When the camera is 
initialized, all the settings of the camera previously 
configured on the setup menus will be initialized.)
–
Installation  Guide
Troubleshooting
Before asking for repairs, check the symptoms with the following table.
Contact your dealer if a problem cannot be solved even after checking and trying the solution in th\
e table or a prob-
lem is not described below.
	 •	 Is	"554"	selected	for	the	HTTP	port	number?	
    For the HTTP port number, select a port number other 
than the following port numbers used by the camera. 
The number used by the camera: 20, 21, 23, 25, 42, 
53, 67, 68, 69, 110, 123, 161, 162, 554, 995,  
10669, 10670, 59000 - 59999, 60000 - 61000
79
	 •	 Is	the	power	of	the	camera	on?
   
Check if the power of the camera is turned on.
	 •	 Is	the	LAN	cable	(category	5	or	better)	firmly	connect-
ed	to	the	network	connector	of	the	camera?
Installation Guide
Installation 
Guide
	 •	 Are	the	set	IP	addresses	valid?
	 •	 Is	the	link	indicator	lit?
    When it is not lit, connection to a LAN may not be 
established or a network may be not working correct-
ly.
    Check if the cables have any contact failure or if the 
wiring is correct or not.
Reference   pages
Cause/solutionSymptom
Cannot access from the 
web browser.
Installation 
Guide
78 
						

							94
	 •	 Is	"Allow"	selected	for	"FTP	access	to	camera"	on	the	[Network]	tab	of	"Network"	page?
    It is necessary in advance to select "Allow" for "FTP 
access to camera" on the [Network] tab of the 
"Network" page.
	 •	 Is	the	viewer	software	installed	on	the	PC?
    Install the viewer software on a PC.
	 •	 Is	the	version	of	DirectX	9.0c	or	later?
   Check the version of DirectX as follows.
	 (1)	 Select	"Run…"	from	the	start	menu	of	Windows
®.
	 (2)	 Enter	"dxdiag"	in	the	displayed	dialog	box	and	 click	the	[OK]	button.
    If the version of DirectX is older than 9.0c, upgrade it.
Cannot obtain images on 
the SD memory card.
 SP306SF335
No image is displayed.
Cannot access from the 
web browser.
79
5–
	 •	 Is	the	entered	password	correct?
    Restart the web browser and enter the password 
again.
	 •	 Access	to	the	SD	memory	card	may	be	failed.	Restart	 the browser and retry to obtain images.
72
–
	 •	 Is	the	same	IP	address	provided	to	other	devices?
    Are there contradictions between the address and the 
network	subnet	to	be	accessed?
    
    Are the IP addresses of the camera and the PC set in 
a	common	subnet?	Or	is	"Use	Proxy	Server"	for	the	
settings	of	the	web	browser	checked?
    When accessing the camera in the same subnet, it is 
recommended to enter the address of the camera in 
the	"Don’t	Use	Proxy	For	These	Addresses"	box.
    
    Is the IP address of the default gateway set for the 
camera	correct?	
–
Reference   pages
Cause/solutionSymptom 
						

							95
Reference  pages
Cause/solutionSymptom
	 •	 When	"Every	time	I	visit	the	webpage"	is	not	selected	
for "Check for newer versions of stored pages:" in the 
"Temporary Internet Files" section, images sometimes 
may not be displayed on the "Live" page.
    In this case, do the following.
	 (1)	 Select	"Internet	Options…"	from	"Tools"	on	the	 menu	bar	of	Internet	Explorer.	The	"Internet	
Options"	window	will	be	displayed.
	 (2)	 When	using	Internet	Explorer	7.0,	Internet	explorer	 8.0
    Click the [Settings] button in the "Browsing histo-
ry" section on the [General] tab, and then select 
"Every time I visit the webpage" for "Check for 
newer versions of stored pages:" in the 
"Temporary Internet Files" section on the 
"Temporary Internet Files and History Settings" 
window.
	 (3)	 When	using	Internet	Explorer	6.0
	 	 Click	the	[Settings…]	button	in	the	"Temporary	 Internet files" section on the [General] tab, and 
then select "Every visit to the page" for "Check for 
newer versions of stored pages:" on the "Settings" 
window.
	 •	 When	flicker	occurs	frequently,	select	"Indoor	scene"	for "Light control mode".
	 •	 Is	the	brightness	setting	set	at	an	appropriate	level?
   Click the [Normal] button of [Brightness].Images are displayed 
washed out.9
Flicker appears on the 
screen.51
	 •	 Is	the	brightness	setting	set	at	an	appropriate	level?
   
Click the [Normal] button of [Brightness].
No image is displayed (or 
too dark).9
	 •	 Depending	on	the	traffic	of	the	network	or	the	concen-
tration of access to the camera, there might be diffi-
culties displaying the camera picture. Request the 
camera picture using the browser such as by pressing 
the [F5] key, etc.
–
	 •	 Depending	on	the	version	of	your	browser,	there	might	
be difficulties refreshing the picture, etc.
	 •	 Is	the	focus	adjusted	correctly?
   Check if the focus is adjusted correctly.Images are displayed blurry.
The image is not being 
refreshed.
Installation 
Guide
Installation 
Guide
No image is displayed on 
the "Live" page.– 
						

							96
	 •	 Isn’t	the	write	protect	switch	set	to	"LOCK"?
	 	 When	the	write	protect	switch	is	set	to	"LOCK",	avail-able size/total size indication of the SD memory card 
to be displayed on the [SD memory card] tab will be 
"**********KB/**********KB".
	 •	 Is	the	SD	memory	card	formatted?
   Format the SD memory card.
	 •	 Is	"**********KB/**********KB"	displayed	on	"Remaining	
capacity"	of	the	[SD	memory	card]	tab?
   Format the SD memory card.
	 •	 Is	any	recognition	error	received	when	the	"Mail	notifi-
cation" function or the "Panasonic alarm protocol" 
function	is	used?
    Format the SD memory card.
	 •	 Is	"Real	time"	selected	for	"Alarm	status	update	
mode"?
	 •	 Press	the	[F5]	key	on	the	keyboard	of	the	PC	or	click	the [Live] button.
27
8
	 •	 Is	the	viewer	software	installed	on	the	PC?
   
Confirm that the viewer software "Network Camera 
View4" is installed.
No image is displayed on 
the "Live" page.
The alarm occurrence indica-
tion button, the [AUX] buttons 
and the SD recording status 
indicator on the "Live" page 
do not display the current 
status in real time.
5
	 •	 Is	the	viewer	software	installed	on	the	PC?
   
Confirm that the viewer software "Network Camera 
View4" is installed.
5
	 •	 Are	the	microphone	and	the	speaker	connected	cor
-
rectly	and	firmly?
    Confirm that they are connected correctly and firmly.
Cannot transmit audio to the 
camera.
SP306SF335
Installation 
Guide
31
–
31
67, 68
–
	 •	 Isn't	the	SD	memory	card	out	of	order?
    There are limited times to overwrite on an SD memory 
card. When frequently overwritten, it may be at the 
end of product life. It is recommended to replace the 
SD memory card.
	 •	 Is	the	SD	memory	card	inserted	correctly?
    Check if the SD memory card is inserted correctly.Installation 
Guide
Images cannot be saved on 
the SD memory card.
SP306SF335
Failed to write/read data on 
the SD memory card.
Reference  pages
Cause/solutionSymptom 
						

							97
	 •	 When	"Network	Camera	View4"	is	deleted	from	a	PC	on which both the viewer software "Network Camera 
View3" and "Network Camera View4" are installed, 
H.264 (or MPEG-4) images may not be displayed. 
In this case, delete "Network Camera View3" from the 
PC and then install "Network Camera View4".
	 •	 Download	of	files	using	Internet	Explorer	may	be	dis-abled. 
	 	 Click	"Internet	Options"	on	the	Tool	menu	of	Internet	 Explorer
®, and [Security] tab. Then, click the [Custom 
Level…]	button	to	open	the	"Security	Setting"	win-
dow. Under "Download", select "Enable" for 
"Automatic prompting for file downloads". Click the 
[OK]	button.	The	"Warning"	window	will	be	displayed.
    Click the [Yes] button. Cannot download the log 
list.–
Reference  
pages
Cause/solutionSymptom
	 •	 Delete	temporary	internet	files	as	follows.
	 (1)	 Select	"Internet	Options…"	under	"Tools"	on	the	
menu	bar	of	Internet	Explorer.	The	"Internet	
Options"	window	will	be	displayed.
	 (2)	 Click	the	[Delete	Files…]	button	in	the	"Temporary	 Internet files" section on the [General] tab.
	 •	 The	firewall	function	of	the	anti-virus	software	may	be	filtering the port of the camera.
	 	 Exclude	the	port	number	of	the	camera	from	the	list	of	 the port numbers to be filtered by the anti-virus soft-
ware.
	 •	 Is	"Off"	selected	for	"Link/Access	indicator" on the "Basic"	page?	Select	"On"	for	"Link/Access	indica-
tor".
Images are not displayed or 
not refreshed smoothly.
No indicator lights.
–
–
27
H.264 (or MPEG-4) images 
are not displayed.5 
						

							98
	 •	 This	may	occur	due	to	the	display	adapter	and	driver	combination.
    When this has occurred, first update the driver of the 
display adapter to the latest version.
    If updating the driver does not solve the problem, 
adjust the hardware acceleration as follows.
    The following are descriptions for when Windows XP 
is installed on the PC in use.
  (1) Right-click on the desktop and select "Properties" 
from the displayed pop-up menu.
  (2) Select "Settings" from "Display Properties", and 
then click the [Advanced] button.
  (3) Click the [Troubleshoot] tab and disable the 
DirectDraw acceleration by adjusting the level of 
"Hardware acceleration".
–
When displaying H.264 (or 
MPEG-4) images on two or 
more web browser win-
dows, images from two or 
more cameras are displayed 
in sequence on a single 
browser window.
Reference   pages
Cause/solutionSymptom 
						

							99
Depending	on	the	OS	installed	on	the	PC,	the	following	may	occur.
Follow the instructions below when the following has occurred. By performing the following solutions, other appli-
cations and the security level may not be affected.
The	"Information	Bar"	expressed	in	the	following	symptom	and	solutions	will	be	displayed	just	below	the	address	
bar only when there is information to communicate.
	 •	 Click	the	information	bar	and	select	"Always	Allow	Pop-ups	from	This	Site…".	The	dialog	window	say-
ing	"Allow	pop-ups	from	this	site?"	will	be	dis-
played. 
    Click the [Yes] button.
	 •	 Click	the	information	bar	and	select	"Install	ActiveX	
Control".
    The "Security Warning" window will be displayed. 
Click the "Install" button on the displayed "Security 
Warning" window.
The following message is dis-
played on the information bar.
"Pop-up blocked. To see this 
pop-up or additional options, 
click	here…"
The following message is dis-
played on the information bar.
"This site might require the 
following ActiveX control 
'nwcv4setup.exe'	from	
'Panasonic	System Networks 
Co., Ltd.'.	Click	here	to	
install..."
–
–
Reference 
pages
Cause/solution
Symptom
	 •	 Click	"Internet	Options…"	under	"Tools"	of	the	menu	
bar	of	Internet	Explorer®, and then click the 
[Security] tab. Click "Internet" in the "Select a Web 
content zone to specify its security settings:" sec-
tion.	Then,	click	the	[Custom	Level…]	button	to	
open the "Security Setting" window. Under 
"Miscellaneous", select "Enable" for "Allow script-
initiated windows without size or position con-
straints".	Click	the	[OK]	button.
    When the warning window is displayed, click the 
[Yes] button.
An unnecessary status bar or 
scroll bar is displayed on the 
pop-up window.
–
Information Bar 
						

							100
	 •	 When	"120	DPI"	is	not	selected	for	"DPI	setting",	they may not be displayed correctly.
    Click the [Settings] tab on the "Properties" window 
of "Screen" (in the control panel), and then click the 
[Advanced] button. Change the "DPI setting" to 
"Large size (120 DPI)".
Images are not fit in the 
frames.–
Reference   pages
Cause/solutionSymptom