Panasonic Network Interface Unit Wj Nt314 Operating Instructions

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Category Category
Connection error
Connection error
Time adjustment syn-
chronizing with NTP suc-
ceeded.  Internal error Internal errorCannot connect to DDNS server. 
Cannot connect to NTP server. 
Succeeded in the update.  Other error User name and password isnt correct. 
IP address updated failed. 
Other error•The designated IP address of the DNS
server may be incorrect. Check if the
DNS settings are configured correctly. 
•The DNS or DDNS server may be down.
Ask the network administrator. 
•The IP address of the server may be
incorrect. Check if the IP address of the
server is configured correctly. 
•The NTP server may be down. Ask the
network administrator. 
•The designated IP address of the DNS
server may be incorrect. Check if the
DNS settings are configured correctly. 
•The DNS server may be down. Ask the
network administrator. 
Time correction succeeded.  An error occurred in the NTP function.
Check if the NTP settings are configured cor-
rectly. Entered user name or password may be
incorrect. Check if the DDNS settings are
configured correctly. 
IP address update error occurred in the
DDNS server. Ask the network administrator. 
An error occurred in the DDNS function.
Check if the DDNS settings are configured
correctly.  Content Content
Description Description
Category Content Description
Error indications relating to DDNS
Error indications relating to NTP
Internal error Other error An error occurred in the FTP function.
Check if the FTP settings are configured cor-
rectly. 
						

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•Is the power of the camera on?
Check if the power of the camera is turned on.Operating
Instructions
•Is the LAN cable (category 5) is firmly connected to
the network connector on the rear of the unit? Operating
Instructions
•Are you accessing the wrong IP address? 
Check the connection as follows: 
With the Windows command prompt, 
> ping IP address of the unit
When the WJ-NT314 replies, the unit is functioning
normally.
If not, proceed either of the following. 
•Restart the unit and change the IP address by
using the Panasonic IP setup software within 20
minutes after the restart.
•Restart the unit by setting the Dip Switch 2 on the
front of this unit to ON.
The network settings will be initialized and the IP
address will return to the default setting
192.168.0.10.
After the unit is initialized, access the unit and set
the IP address again.
•Are the set IP addresses valid?
•Is the link LED right by the network connector lit?
When it is not lit, connection to a LAN may not be
established or a network may be not working correct-
ly. Check if the cables have any contact failure or if
the wiring is correct or not. 
Operating
Instructions
59
Troubleshooting
Before asking for repairs, check the symptoms on the following table.
Contact your dealer if a problem cannot be solved even after checking and trying the solution or if the problem is not
described below.
Reference 
pages Cause/solutionSymptom
Cannot access from the
browser. 
Operating
Instructions
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Cannot access from the
browser. 
The buttons on the browser
are displayed out of align-
ment.
•Is the same IP address provided to other devices?
Are there contradictions between the address and the
network subnet to be accessed?

Are the IP addresses of the unit and the PC set in a
common subnet? Or is Use Proxy Server for the set-
tings of the browser checked?
When accessing the unit in the same subnet, it is rec-
ommended to enter the address of the unit in the
Don’t Use Proxy For These Addresses box.

Is the IP address of the default gateway set for the
unit correct?
•The buttons may not be displayed orderly if the font
setting of Windows has been changed from the
default setting.
Use with the default font setting.
47
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Some contents are not dis-
played on the browser.•Reload the contents by pressing the [F5] key.–
Cannot close the authentica-
tion window.•Are the correct user name and password entered?
Confirm the correct user name and password.
•The line speed settings may be not the same between
the unit and the hub, for example, 100M BASE-TX
Full for the unit and 100M BASE-TX Half, etc. Some
hubs change the line speed automatically depending
on the network traffic and it may cause configuration
errors. Check the line speed settings of both the unit
and the hub, and configure the line speed settings of
both to conform them.
46, 47
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Browser disconnection
sometimes occurs.
Network performance is
poor.
•The settings relating to the bit rate may be beyond the
maximum network performance.
Lower the value/rate of the settings relating to the bit
rate such as the refresh interval.
26
Reference 
pages Cause/solutionSymptom 
						

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•Is the focus adjusted correctly? 
Adjust the focus correctly by clicking the focus but-
tons.
•When defocusing is caused by the camera position
being moved, carry out the position refresh to correct
the focus.
6
59 •Is there dust or dirt on the lens or dome cover?
Check if there is dust or dirt on the lens or dome
cover.
•Is the viewer software installed on a PC? 
Install the viewer software on a PC. 
•Is the version of DirectX 9.0c or later?
Check the version of DirectX as follows.
(1) Select Run… from the start menu of Windows. 
(2) Enter dxdiag in the displayed dialog box and
click the [OK] button. 
If the version of DirectX is older than 9.0c, upgrade it.
No image is displayed. 
Images are displayed blurry. 
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Operating
Instructions
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Reference 
pages Cause/solutionSymptom
•Depending on the traffic of the network or the concen-
tration of access to the unit, there might be difficulties
displaying the camera picture. Click the reload button
of the browser to request the camera picture to be
refreshed. 
The image is not being
refreshed.–
•Is any part of the camera worn out?
When the camera does not move to the exact position
frequently, the driving parts may be worn out. Contact
the dealer for assistance.
•When the camera position is moved from the preset
position after turning on the power of the camera,
execute the refresh position function from the
[Initialization] tab of the Maintenance page.
The camera does not move
onto the preset position
exactly.
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Operating
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camera 
						

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•Is the SD memory card formatted? 
•When the power is shut down while saving images on
the SD memory card because of power failure, etc., it
may become impossible to write data on the SD
memory card. In such a case, format the SD memory
card after obtaining the images saved on the card.
•Isn’t the SD memory card out of order?
There are limited times to overwrite on an SD memory
card. When frequently overwritten, it may be at the
end of product life. It is recommended to replace the
SD memory card. 
•Is the SD memory card inserted correctly? 
•Isn’t the write protect switch set to LOCK? 
When the write protect switch is set to LOCK, avail-
able size/total size indication of the SD memory card
will be **********KB/**********KB. 
Operating
Instructions
24
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Images cannot be saved on
the SD memory card.
SD-MEMORY NOT
DETECTED is notified in the
message of Panasonic alarm
protocol.
•Is ON selected for Super Dynamic 3 ?
Set to OFF.
•When flickers appear frequently, set the shutter speed
to AUTO or 1/100.
•Are objects hard to focus on with the auto focus func-
tion?
Adjust the focus manually.
•Is there dust or dirt on the transparent part (over the
lens) of the dome cover (camera shell)?
Clean the transparent part of the dome cover.
Cannot adjust the focus cor-
rectly.
Operating
Instructions of
camera
6
Flicker appears on the
screen.
Page 30 and
Operating
Instructions of
camera
Page 30 and
Operating
Instructions of
camera
Reference 
pages Cause/solutionSymptom
•Is the brightness setting set at an appropriate level?
Click the [RESET] button of BRIGHTNESS.
•Is the brightness setting set at an appropriate level?
Click the [RESET] button of BRIGHTNESS.
No image is displayed (or too
dark).
Images are displayed
washed out.
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•Check the settings for the self return function.
•Confirm that the camera is connected correctly and
firmly.
•Confirm that the connected camera is available for the
desired operation. 
Depending on the models of the connected cameras,
the available functions may be different.
Refer to the operating instructions of the connected
camera for further information.
Reference 
pages Cause/solutionSymptom
The AUTO MODE (OFF,
auto pan, sort, sequence,
patrol) of the camera
changes.Page 30 and
Operating
Instructions of
camera
Operating
Instructions
Operating
Instructions of
camera
Cannot control the camera.
•Is the viewer software installed on a PC? 
Confirm that the viewer software Network Camera
View3 is installed.
Is the audio mode set correctly?
•To receive and transmit audio, select Interactive for
Audio mode on the [Audio] tab.
•Are you accessing with the access level that can
receive and transmit audio?
•Access with the access level selected for
Authentication on the [Audio] tab. 
•Are images displayed on a full screen?
Audio will not be transmitted when displaying images
on a full screen.
Operating
Instructions
31
7 •Are the microphone and the speaker connected cor-
rectly and firmly?
Confirm that they are connected correctly and firmly.
•Is the audio volume of PC or speaker set at an appro-
priate level?
Increase the audio volume level.
Cannot receive audio from
the unit./Cannot transmit
audio to the unit.
Operating
Instructions
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•Is the viewer software installed on a PC? 
Confirm that the viewer software Network Camera
View3 is installed.
The mic input button and the
audio output button on the
Live page do not display
the current status in real
time.
Operating
Instructions
•Does your PC meet the system requirements to oper-
ate this unit? 
Check the system requirements.
•Are the mic input button and audio output buttons set
to display the current status in real time?
Select Real time for Alarm status update mode on
the [Basic] tab of the Basic setup page. 
Operating
Instructions
21
Reference 
pages Cause/solutionSymptom 
						

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•This may occur due to the display adapter and driver
combination. 
When this occurred, update the driver of the display
adapter to the latest version first. 
If updating the driver does not solve the problem,
adjust the hardware acceleration as follows. 
The following are descriptions for when Microsoft
®
Windows®XP Professional SP2 is installed on the PC
in use.
(1) Right-click on the desktop and select Properties
from the displayed pop-up menu. 
(2) Select Settings from Display Properties, and
then click the [Advanced] button. 
(3) Click the [Troubleshoot] tab and disable the
DirectDraw acceleration by adjusting the level of
Hardware acceleration. 
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When displaying MPEG-4
images on two browser win-
dows or more, images from
two cameras or more are
displayed in sequence on a
single browser window. 
Reference 
pages Cause/solutionSymptom 
						

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• Click Internet Options on the Tools menu of Internet
Explorer, and then click the [Security] tab. Then, click
the [Custom Level…] button to open the Security
Setting window. Under Miscellaneous, select
Enable for Allow script-initiated windows without
size or position constraints. Click the [OK] button. 
The Warning window will be displayed. Click the
[Yes] button.
• Click the information bar and select Always Allow
Pop-ups from This Site…. The dialog window saying
Allow pop-ups from this site? will be displayed. Click
the [Yes] button.
• Click the information bar and select Install Active X
Control.
The Security Warning window will be displayed.
Click the Install button on the displayed Security
Warning window.
Depending on the OS installed on the PC, the following may occur.
Follow the instructions below when the following occurred. By performing the following solutions, other applications
and the security level may not be affected. 
The Information Bar expressed in the following symptom and solutions will be displayed just below the address bar
only when there is information to communicate. 
The following message is
displayed on the information
bar. 
Pop-up blocked. To see this
pop-up or additional options,
click here…
The following message is
displayed on the information
bar. This site might require
the following Active X control:
nwcv3setup.exe from
Matsushita Electric Industrial
Co., Ltd. Click here to
install...
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Reference 
pages SolutionsSymptom
An unnecessary status bar or
scroll bar is displayed on the
pop-up window. 
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•Delete temporary internet files as follows.
1. Select Internet Options… from Tools on the
menu bar of Internet Explorer
®. The Internet
Options window will be displayed.
2. Click the [Delete Files…] button in the Temporary
Internet files section on the [General] tab.
•The firewall function of the anti-virus software may be
filtering the port of the camera.Exclude the port num-
ber of the camera from the list of the port numbers to
be filtered by the anti-virus software.
Images are not displayed or
refreshed smoothly.
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Reference 
pages SolutionsSymptom