Panasonic Network Disk Recorder Wj Nd300p Operating Instructions

							51
Password error for
DDNS user name–DDNSUSERPASS_ERR–Network error output
DDNS IP address
update error–DNSIPADDUPDATE_ERR–Network error output
Other error for
DNS–DNSOTHER–Network error output
Synchronization
with the NTP serv-
er succeeded–NTPGETTIME_OK––
Failed to resolve
NTP server
address from DNS–NTPSVRADD_ERR–Network error output
Failed to adjust the
time–NTPSETTIME_ERR–Network error output
No response from
the NTP server–NTPSVRRES_ERR–Network error output
Other error for
NTP–NTPOTHER–Network error output
SNMP transmis-
sion succeeded–SNMPSEND_OK––
Password error for
SNMP user name–SNMPUSERPASS_ERR–Network error output
SNMP object
inquiry failure–SNMPOBJ_ERR–Network error output
Other error for
SNMP–SNMPOTHER–Network error output
Having IP address
succeeded
DHCP lost–DHCPIPADD_OK
DHCPIPADD_LOST–
–Network error output
DHCP IP address
update failure xx%–DHCPIPADDUPDATE_ERR–Network error output
DHCP IP address
inquiry failure–DHCPIPADDENT_ERR–Network error output
Other error for
DHCP–DHCPOTHER–Network error output
HTTP login–HTTPLOGIN––
Password error for
HTTP user name–HTTPUSERPASS_ERR–Network error output
HTTP download
failure–HTTPDOWNLOAD_ERR–Network error output
HTTP inquiry
invalid–HTTPDREQUEST_ERR–Network error output
Other error for
HTTP–HTTPOTHER–Network error output
Move to CONFIG CONFIG_LOGIN CONFIG– Content Error Log Network log  Indication on 
the LCD
Output from the connec-
tor on the rear panel 
						

							EVT-**% or
EVT-FULL
CPY-**% or
CPY-FULL
CAM cc ERR
LINK_ERR_0pHDD-5ERR
EVENT-HDD FULL
HDD-6ERR 
COPY-HDD FULL
NET-3-0ERR
CAMERA cc ERROR
NET-1-p ERR
NW LINK ERRORThe HDD is almost full or
completely full.
Communication with the
network camera is unstable,
or no network camera is
connected.
Network between this unit
and the network camera is
disconnected.Initialize or replace the HDD. (*1)
Press the ALARM RESET button to cancel
the error status. Check the communication
status between this unit and the network
camera.
Check the network connection.
*1: The HDD should be replaced by the qualified service personnel or system installers. Contact the dealer to
replace the HDD.
Contact the dealer when an unlisted error occurred.Contact the dealer.
After replacing the faulty disk, the error sta-
tus will be canceled. (*1) SMART u-d HDD-1-u-d ERR
HDD WARNINGThe HDD may be malfunc-
tioning and may work incor-
rectly.Contact the dealer to replace the HDD. (*1)
H.METER u-d HDD-2-u-d ERR
HDD HOUR METERThe set time for the hour
meter has passed.
It may be reaching the end
of the HDD’s lifetime.Press the ALARM RESET button to cancel
the error status. If this error occurs frequent-
ly, contact the dealer to replace the HDD.
(*1)
V-ERROR vvv
REMOVE u-d HDD-3-u-d ERR
HDD REMOVEDData on each recording
area is lost by the
REMOVE error, etc.
An error has occurred on
the HDD and the HDD has
been unmounted from the
system automatically.Contact the dealer.
After replacing the faulty disk, the error sta-
tus will be canceled. (*1)
W-ERR u-d Failed to write/read data on
the HDD.
The HDD may be malfunc-
tioning.Press the ALARM RESET button to cancel
the error status. If this error occurs frequent-
ly, contact the dealer to replace the HDD.
(*1) R-ERR u-d
HDu-d 1DOWN HDD-10 ERR
RAID5 1DOWNA HDD of RAID is failed. Contact the dealer.
After recovering/replacing the faulty disk, the
error status will be canceled.
HDu 2DOWN
Please Setup on
DISK CONFIG
MENU Disk array is changed. Display the DISK CONFIG MENU and con-
figure the HDD settings. 
52
When the Error Log is Displayed
Do the following when the error log is displayed on the LCD.
Error Log Indication on the
LCDDescription Solution 
						

							53
Parameter
uDescription
Unit/unit numberDetail
1-6: Extension unit, 9: RAID of this unit, 0: SINGLE of this unit
f FAN number 1-4: FAN number (FAN1-FAN4)
d Disk number 1-4: Disk number (HDD1-HDD4), 5: Others (Unknown HDD)
p Network port number 1: Camera port, 2: Client PC port, 3: Maintenance port
cc
vvvCamera number
Volume number01-32: Camera number
NML: Normal recording area, EVT: Event recording area, 
CPY: Copy area
Parameter in the logs above 
						

							54
•Is the Ethernet cable firmly connected to the 10BASE-
T/100BASE-TX port?
Confirm the cable is firmly connected.
Troubleshooting
Before asking for repairs, check the symptoms with the following table.
Contact your dealer if a problem cannot be solved even after checking and trying the solution or a problem is not
described below, and when having a problem with installations.
•Is the same IP address provided to other devices?
Refer to a system administrator for further informa-
tion. •Are you accessing the wrong IP address?
Check the connection as follows:
>ping IP address of this unit 
If there is reply from this unit, the connection is nor-
mal. If not, check the settings of the IP address and
the subnet mask. •Is the valid IP address set?
Refer to a system administrator for further informa-
tion. •Is the connection indicator of the 10BASE-T/-
100BASE-TX port lit? When it is not lit, connection to
a LAN is not established or a network is not working
correctly.
Confirm that the connection indicator of the 10BASE-
T/100BASE-TX port is lit. Refer to a system adminis-
trator if it is not lit.
Reference 
pages Cause/solution
–Symptom
Cannot access from the
browser.
–
Refer to the
Setup
Instructions
(PDF).
–
Refer to the
Setup
Instructions
(PDF).
•Are there contradictions between the address and the
network subnet to be accessed?
Or is Use Proxy Server for the settings of the brows-
er checked?
When accessing this unit in the same subnet, entering
the address of this unit in the Don’t Use Proxy For
These Addresses box is recommended.Refer to the
Setup
Instructions
(PDF). 
						

							55
• Are the settings of the network camera set correctly?
Check the model of the set camera on the setup
menu (Camera - NW Camera Setup).
• Are the user ID and the password for the network
camera set correctly?
Check if the user ID and password are set correctly
on the setup menu (Camera - NW Camera Setup).
• Depending on the traffic of the network, there might
be difficulties in displaying images. Press the [F5] but-
ton on the keyboard to request images.
• Images recorded at low recording rate (less than 
1 ips) may sometimes not be refreshed. 
The image is not being
refreshed.
Cannot close the authenti-
cation window displayed
when displaying the basic
operation window.
Cannot play the downloaded
image file.
Refer to the
Setup
Instructions
(PDF).
–
Reference 
pages Cause/solutionSymptom
• Are the correct user name and password entered?
Confirm the correct user name and password.
–
• When any setting of the SETUP MENU has been
changed during the download, the download will be
canceled automatically. In this case, the downloaded
file is not a complete file and it is impossible to play it.
• The Active X control is not installed in the PC. Install
the Active X control by referring to the following
page.The message Please Wait.
remains on the screen.
No live image is displayed.
It is impossible to operate
the camera.
Refer to the
Setup
Instructions
(PDF).
Refer to the
Setup
Instructions
(PDF).
Refer to the
Setup
Instructions
(PDF).
Refer to the
Setup
Instructions
(PDF).
Refer to the
Setup
Instructions
(PDF).
56
• Are the connected network cameras configured cor-
rectly? Check the settings of the setup menu
(Camera -NW Camera Setup).
• Are the settings of the setup menu configured correct-
ly? Check the settings of the setup menu (Schedule
- Program - LIVE VIDEO).
• Are the network settings of the cameras and the unit
configured correctly? Check the settings of IP
address, subnet mask and default gateway for them. 
						

							56
When using a PC on which Windows XP Service Pack2 (SP2) is installed
The following may occur during operation when using a PC on which Windows XP Service Pack2 (SP2) is installed.
Follow the instructions below when the following occurred. By performing the following solutions, other applications
and the security level may not be affected. 
The Information Bar expressed in the following symptom and solutions will be displayed just below the address bar
only when there is information to communicate. 
•Click the information bar and select Always Allow
Pop-ups from This Site…. The dialog window saying
Allow pop-ups from this site? will be displayed. Click
the Yes button.The following message is
displayed on the information
bar.
Pop-up blocked. To see
this pop-up or additional
options, click here…
The following message is
displayed on the information
bar.This site might require
the following Active X con-
trol: WebVideo.cab from
Matsushita Electric
Industrial Co., Ltd. Click
here to install...
–
•Click the information bar and select Install Active X
Control….
The Security Warning window will be displayed.
Click the Install button on the displayed Security
Warning window.–
Reference 
pages SolutionsSymptom
Information Bar 
						

							57
The following message is
displayed on the information
bar.
To help protect your
security, Internet Explorer
blocked this site from
downloading files to your
computer. Click here for
options…
–
–
The following message is
displayed on the information
bar when tried to execute a
downloaded file. The pub-
lisher could not be verified.
Are you sure you want to
run this software?
•Click the information bar and select Download
File….
When downloading fails even though you selected
Download File…, perform the following operation.
Click Internet Options… on the Tools menu of
Internet Explorer, and then click the security tab.
Then, click the Custom Level… button. The
Security Settings window will be displayed. Under
Downloads, select Enable for Automatic prompt-
ing for file downloads. Click the OK button.
The Warning window will be displayed. Click the
Yes button. 
•Click the Run button.
–
Unnecessary status bar or
scroll bar is displayed on the
pop-up window.
•Click Internet Options on the Tools menu of Internet
Explorer, and then click the Security tab. Then, click
the Custom Level… button to open the Security
Setting window. Under Miscellaneous, select
Enable for Allow script-initiated windows without
size or position constraints. Click the OK button.
The Warning window will be displayed. Click the
Yes button.
Reference
pages Cause/solutionSymptom 
						

							
Panasonic Canada Inc.5770 Ambler Drive,Mississauga, 
Ontario, L4W 2T3 Canada (905)624-5010
http://www.panasonic.ca
Panasonic Sales Company
Division of Panasonic Puerto Rico Inc.
San Gabriel Industrial Park 65th Infantry Ave. KM. 9.5 Carolina
P.R. 00985(809)750-4300
Panasonic System Solutions Company, 
Unit Company of Panasonic Corporation of North America
Security Systems 
www.panasonic.com/security
For customer support, call 1.877.733.3689
Executive Office: Three Panasonic Way 2H-2, Secaucus, New Jersey 07094
Zone Office
Eastern:  Three Panasonic Way, Secaucus, New Jersey 07094 
Central:  1707 N. Randal Road, Elgin, IL 60123 
Southern:  1225 Northbrook Parkway, Suwanee, GA 30024 
Western:  6550 Katella Ave., Cypress, CA 90630 
© 2005 Matsushita Electric Industrial Co., Ltd. All Rights Reserved. N0705-1105/2       V8QB6316BN       Printed in Japan