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Panasonic Network Camera Server BB HCS301A Troubleshooting Manual
Panasonic Network Camera Server BB HCS301A Troubleshooting Manual
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![Page 14
Troubleshooting
14
Audio Problems
Problem Cause and Remedy
Listen button is
displayed gray. The [Input] setting is set to [Disable] on the Audio page.
Change it to [Enable]. (See page 69 of the Operating
Instructions on the Setup CD-ROM)
In the access level settings on the General User page, [Listen] is
not permitted.
Permit [Listen]. (See page 78 of the Operating Instructions
on the Setup CD-ROM)
Talk button is
displayed gray. The [Output] setting is set to [Disable] on the Audio page.
Select...](http://img.usermanuals.tech/thumb/58/72319/w64_bb-hcs301_en_troubleshooting_d-13.png "Page 14
Troubleshooting
14
Audio Problems
Problem Cause and Remedy
Listen button is
displayed gray. The [Input] setting is set to [Disable] on the Audio page.
Change it to [Enable]. (See page 69 of the Operating
Instructions on the Setup CD-ROM)
In the access level settings on the General User page, [Listen] is
not permitted.
Permit [Listen]. (See page 78 of the Operating Instructions
on the Setup CD-ROM)
Talk button is
displayed gray. The [Output] setting is set to [Disable] on the Audio page.
Select...")
![Page 15
Troubleshooting
[For assistance, please call: 1-800-272-7033] 15
Audio cannot be
heard on the
computer.
The Listen button appears like this:
Click the Listen button. (It will change to .)
The number of simultaneous access for the audio is
exceeding the limit. Wait for a while and access this product
again.
The Listen button is displayed gray.
[Listen] is not permitted on the General User page. Permit it.
(See page 78 of Operating Instructions on the Setup CD-
ROM)
The volume is set to...](http://img.usermanuals.tech/thumb/58/72319/w64_bb-hcs301_en_troubleshooting_d-14.png "Page 15
Troubleshooting
[For assistance, please call: 1-800-272-7033] 15
Audio cannot be
heard on the
computer.
The Listen button appears like this:
Click the Listen button. (It will change to .)
The number of simultaneous access for the audio is
exceeding the limit. Wait for a while and access this product
again.
The Listen button is displayed gray.
[Listen] is not permitted on the General User page. Permit it.
(See page 78 of Operating Instructions on the Setup CD-
ROM)
The volume is set to...")
![Page 16
Troubleshooting
16
Audio is not
output from the
audio output
terminal.
The Talk button appears like this:
Click the Talk button. (It will change to .)
The Talk button is gray.
[Talk] is not permitted on the General User page. Permit it.
(See page 78 of Operating Instructions on the Setup CD-
ROM)
Microphone is not selected on your PCs volume control screen.
Click [Options] [Properties] , and check [Recording] on
the Volume Control window. In the Show the following
volume controls column,...](http://img.usermanuals.tech/thumb/58/72319/w64_bb-hcs301_en_troubleshooting_d-15.png "Page 16
Troubleshooting
16
Audio is not
output from the
audio output
terminal.
The Talk button appears like this:
Click the Talk button. (It will change to .)
The Talk button is gray.
[Talk] is not permitted on the General User page. Permit it.
(See page 78 of Operating Instructions on the Setup CD-
ROM)
Microphone is not selected on your PCs volume control screen.
Click [Options] [Properties] , and check [Recording] on
the Volume Control window. In the Show the following
volume controls column,...")
![Page 17
Troubleshooting
[For assistance, please call: 1-800-272-7033] 17
Noise can be
heard. The plug of the audio input or output device is dirty.
Wipe the connection terminal of the audio input or output
device.
The audio input or output device is not connected properly.
Correctly connect the audio input or output device.
The audio from your PC speaker is being caught by your PC
microphone, then this product is transmitting the audio as the
noise (howling sound).
Check [mute] for the microphone column...](http://img.usermanuals.tech/thumb/58/72319/w64_bb-hcs301_en_troubleshooting_d-16.png "Page 17
Troubleshooting
[For assistance, please call: 1-800-272-7033] 17
Noise can be
heard. The plug of the audio input or output device is dirty.
Wipe the connection terminal of the audio input or output
device.
The audio input or output device is not connected properly.
Correctly connect the audio input or output device.
The audio from your PC speaker is being caught by your PC
microphone, then this product is transmitting the audio as the
noise (howling sound).
Check [mute] for the microphone column...")
![Page 19
Troubleshooting
[For assistance, please call: 1-800-272-7033] 19
SD Memory Recording
IPv6
Problem Cause and Remedy
Cannot write
onto the SD
memory card. It is writing protected.
Cancel the writing protection.
It takes time to
record. Sometimes it takes time when it is formatted on a PC.
Format it on this product (see page 113 of Operating
Instructions on the Setup CD-ROM).
Problem Cause and Remedy
The Top page is
not displayed
with the IPv6
address. The IPv6 address is not assigned on this...](http://img.usermanuals.tech/thumb/58/72319/w64_bb-hcs301_en_troubleshooting_d-18.png "Page 19
Troubleshooting
[For assistance, please call: 1-800-272-7033] 19
SD Memory Recording
IPv6
Problem Cause and Remedy
Cannot write
onto the SD
memory card. It is writing protected.
Cancel the writing protection.
It takes time to
record. Sometimes it takes time when it is formatted on a PC.
Format it on this product (see page 113 of Operating
Instructions on the Setup CD-ROM).
Problem Cause and Remedy
The Top page is
not displayed
with the IPv6
address. The IPv6 address is not assigned on this...")
![Page 21
Troubleshooting
[For assistance, please call: 1-800-272-7033] 21
E-mail or FTP
transfer cannot
be sent in
transport mode. The network settings are not set correctly.
Cancel the IPsec settings on the server, PC and this product,
and check that the images can be transferred. If they can be
transferred, the IPsec settings were not set correctly. Set
them correctly (see page 48 of Operating Instructions on the
Setup CD-ROM).
The pre-shared key is not set correctly.
Set the same pre-shared key for...](http://img.usermanuals.tech/thumb/58/72319/w64_bb-hcs301_en_troubleshooting_d-20.png "Page 21
Troubleshooting
[For assistance, please call: 1-800-272-7033] 21
E-mail or FTP
transfer cannot
be sent in
transport mode. The network settings are not set correctly.
Cancel the IPsec settings on the server, PC and this product,
and check that the images can be transferred. If they can be
transferred, the IPsec settings were not set correctly. Set
them correctly (see page 48 of Operating Instructions on the
Setup CD-ROM).
The pre-shared key is not set correctly.
Set the same pre-shared key for...")
![Page 23
Troubleshooting
[For assistance, please call: 1-800-272-7033] 23
Settings failed. You took 30 minutes or longer to save your settings on a [Setup]
page.
For added security, the time from opening to saving the
[Setup] pages is limited to about 30 minutes. Save your
settings within 30 minutes.
You opened other [Setup] pages several times while setting a
[Setup] page.
Do not open other [Setup] pages several times while
performing settings.
You clicked your web browser’s back button while setting...](http://img.usermanuals.tech/thumb/58/72319/w64_bb-hcs301_en_troubleshooting_d-22.png "Page 23
Troubleshooting
[For assistance, please call: 1-800-272-7033] 23
Settings failed. You took 30 minutes or longer to save your settings on a [Setup]
page.
For added security, the time from opening to saving the
[Setup] pages is limited to about 30 minutes. Save your
settings within 30 minutes.
You opened other [Setup] pages several times while setting a
[Setup] page.
Do not open other [Setup] pages several times while
performing settings.
You clicked your web browser’s back button while setting...")
Troubleshooting [For assistance, please call: 1-800-272-7033] 21 E-mail or FTP transfer cannot be sent in transport mode. The network settings are not set correctly. Cancel the IPsec settings on the server, PC and this product, and check that the images can be transferred. If they can be transferred, the IPsec settings were not set correctly. Set them correctly (see page 48 of Operating Instructions on the Setup CD-ROM). The pre-shared key is not set correctly. Set the same pre-shared key for this product, and server (see page 48 of Operating Instructions on the Setup CD-ROM). There is a e-mail server or FTP server within the tunnel mode network. Transport mode and tunnel mode cannot be used at the same time. Cancel the e-mail server or FTP servers IPsec settings, and communicate using tunnel mode. Either servers SA *1 or SA of this product is not established. Restart this product. *1SA (Security Association) refers to establishing a secure connection for an encrypted communication that uses IPsec or IPv6 by exchanging and sharing information such as the encryption scheme and key before communicating, or refers to an established virtual encrypted communication pathway. Problem Cause and Remedy
Troubleshooting 22 Miscellaneous Problem Cause and Remedy ActiveX cannot be installed. Security software disables the ActiveX installation. Close the security software, and install the ActiveX again. The firmware is not updated. The firmware updating is not completed due to power off, network failure or other causes. Update the firmware again following the next procedures. * 1See page 135 of the Operating Instructions on the Setup CD- ROM about updating firmware. Shortcut icon is not displayed in the My Network Places folder.UPnP TM Windows component is not installed in Windows XP or Windows Me. Install UPnP TM Windows component in Windows XP or Windows Me (see page 162 of the Operating Instructions on the Setup CD-ROM). No YesNo Yes Is the Top page displayed? Is the version updated? Update the firmware*1. The firmware update is completed. Disconnect the plug of the AC cord of this product from the outlet, and reconnect it again. Enter the IP address on the web browser to access this product. Access the Setup page and click [Status]. Check the firmware version on the Status page.
Troubleshooting [For assistance, please call: 1-800-272-7033] 23 Settings failed. You took 30 minutes or longer to save your settings on a [Setup] page. For added security, the time from opening to saving the [Setup] pages is limited to about 30 minutes. Save your settings within 30 minutes. You opened other [Setup] pages several times while setting a [Setup] page. Do not open other [Setup] pages several times while performing settings. You clicked your web browser’s back button while setting a [Setup] page. Do not use your web browser’s back button while setting a [Setup] page. You double-clicked [Save] on a [Setup] page. Do not double-click [Save] on a [Setup] page. You cannot solve problems. Call our customer call center at 1-800-272-7033. Problem Cause and Remedy
KK0605YT3040PSQX3877YA Panasonic Corporation of North America Panasonic System Networks Co., Ltd. 2005 Carefully pack your unit, preferably in the original carton. Attach a letter, detailing the symptom, to the outside of the carton. Symptom The information in this document is subject to change without notice. Send the unit to an authorized servicenter, prepaid and adequately insured. Do not send your unit to the Panasonic Corporation of North America listed below or to executive or regional sales offices. These locations do not repair consumer products. When you ship the product Panasonic Servicenters are listed in the servicenter directory. Call 1-800-272-7033 for the location of an authorized servicenter. This Network Camera Server is designed for use in the United States of America. Sale or use of this product in other countries/areas may violate local laws. For product service Copyright:This material is copyrighted by Panasonic System Networks Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic System Networks Co., Ltd.