Panasonic Network Camera BB HCM331A Users Guide
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![Page 17
Installation/Troubleshooting
17[For assistance, please call: 1-800-272-7033]
3.Select the camera to set up and click [Execute].
This program searches for the cameras that are connected to the router
and displays the MAC Addresses, IP addresses and Port Numbers.
The MAC Address on the rear side (see page 13) of the camera shows
which camera you select on the Camera List window.
Notes
If more than 20 minutes have passed since the camera was turned on, the
camera cannot be set up from the Setup...](http://img.usermanuals.tech/thumb/58/72294/w64_bb-hcm331_en_installation_d-16.png "Page 17
Installation/Troubleshooting
17[For assistance, please call: 1-800-272-7033]
3.Select the camera to set up and click [Execute].
This program searches for the cameras that are connected to the router
and displays the MAC Addresses, IP addresses and Port Numbers.
The MAC Address on the rear side (see page 13) of the camera shows
which camera you select on the Camera List window.
Notes
If more than 20 minutes have passed since the camera was turned on, the
camera cannot be set up from the Setup...")
![Page 18
Installation/Troubleshooting
18
4.Click [Automatic Setup (Local Access Only)].
For the first time installation or after pressing the FACTORY DEFAULT
RESET button, only [Automatic Setup (Local Access Only)] can be
selected. To set up the camera with Static or DHCP settings, after
performing the [Automatic Setup (Local Access Only)], run the Setup
Program again and select [Manual Setup].
5.Enter the user name and password you wish to use, and click [Save].
6.Enter the name and password that were...](http://img.usermanuals.tech/thumb/58/72294/w64_bb-hcm331_en_installation_d-17.png "Page 18
Installation/Troubleshooting
18
4.Click [Automatic Setup (Local Access Only)].
For the first time installation or after pressing the FACTORY DEFAULT
RESET button, only [Automatic Setup (Local Access Only)] can be
selected. To set up the camera with Static or DHCP settings, after
performing the [Automatic Setup (Local Access Only)], run the Setup
Program again and select [Manual Setup].
5.Enter the user name and password you wish to use, and click [Save].
6.Enter the name and password that were...")
![Page 19
Installation/Troubleshooting
19[For assistance, please call: 1-800-272-7033]
7.When the Single Camera page is displayed, the setup is completed.
When Security Warning window is displayed, click [Yes]. (See page 33)
Note
To insure that the most current image is displayed, Internet Explorer should be
configured as follows. This will not have any negative result on normal use.
To enable Internet access to the camera
Click [Next] to set up the Internet access to the camera and go to step 3 on the
page...](http://img.usermanuals.tech/thumb/58/72294/w64_bb-hcm331_en_installation_d-18.png "Page 19
Installation/Troubleshooting
19[For assistance, please call: 1-800-272-7033]
7.When the Single Camera page is displayed, the setup is completed.
When Security Warning window is displayed, click [Yes]. (See page 33)
Note
To insure that the most current image is displayed, Internet Explorer should be
configured as follows. This will not have any negative result on normal use.
To enable Internet access to the camera
Click [Next] to set up the Internet access to the camera and go to step 3 on the
page...")
![Page 20
Installation/Troubleshooting
20
1.6 Setting up Internet Access to the Camera
1.Display the Camera List window (see page 16—page 17).
2.Select the camera to set up and click [Execute].
This program searches for the cameras that are connected to the router
and displays the MAC Addresses, IP addresses and Port Numbers.
The MAC Address on the rear side (see page 13) of the camera shows
which camera you select on the Camera List window.
Note
If more than 20 minutes have passed since the camera was...](http://img.usermanuals.tech/thumb/58/72294/w64_bb-hcm331_en_installation_d-19.png "Page 20
Installation/Troubleshooting
20
1.6 Setting up Internet Access to the Camera
1.Display the Camera List window (see page 16—page 17).
2.Select the camera to set up and click [Execute].
This program searches for the cameras that are connected to the router
and displays the MAC Addresses, IP addresses and Port Numbers.
The MAC Address on the rear side (see page 13) of the camera shows
which camera you select on the Camera List window.
Note
If more than 20 minutes have passed since the camera was...")
![Page 21
Installation/Troubleshooting
21[For assistance, please call: 1-800-272-7033]
3.Click [Automatic Setup (Internet Access)].
Note
In order for Internet access to be properly enabled, your routers UPnPTM
feature should be enabled. Most router ma nufacturers disable this feature. See
http://panasonic.co.jp/pcc/products/en/netwkcam/ for more information.
4.Enter the user name and password that were set, and click [OK].
5.To enable Internet access, select [Enable]. Choose [Disable] if you wish to
restrict...](http://img.usermanuals.tech/thumb/58/72294/w64_bb-hcm331_en_installation_d-20.png "Page 21
Installation/Troubleshooting
21[For assistance, please call: 1-800-272-7033]
3.Click [Automatic Setup (Internet Access)].
Note
In order for Internet access to be properly enabled, your routers UPnPTM
feature should be enabled. Most router ma nufacturers disable this feature. See
http://panasonic.co.jp/pcc/products/en/netwkcam/ for more information.
4.Enter the user name and password that were set, and click [OK].
5.To enable Internet access, select [Enable]. Choose [Disable] if you wish to
restrict...")
![Page 22
Installation/Troubleshooting
22
6.To register with the Viewnetcam.com FREE DDNS service, check [Register
with Viewnetcam.com] and click [Next].
Viewnetcam.com FREE DDNS service
See page 24 for Viewnetcam.com information. For detailed information,
access at http://www.viewnetcam.com.
If you have multiple cameras, you can use Viewnetcam.com service
registering it only for a camera.
If you select [Disable], skip to step 9.
7.The Enter Network Password window is displayed, and enter the user name
and...](http://img.usermanuals.tech/thumb/58/72294/w64_bb-hcm331_en_installation_d-21.png "Page 22
Installation/Troubleshooting
22
6.To register with the Viewnetcam.com FREE DDNS service, check [Register
with Viewnetcam.com] and click [Next].
Viewnetcam.com FREE DDNS service
See page 24 for Viewnetcam.com information. For detailed information,
access at http://www.viewnetcam.com.
If you have multiple cameras, you can use Viewnetcam.com service
registering it only for a camera.
If you select [Disable], skip to step 9.
7.The Enter Network Password window is displayed, and enter the user name
and...")
![Page 23
Installation/Troubleshooting
23[For assistance, please call: 1-800-272-7033]
9.When Setup complete is displayed, and click [To Single Camera page].
The port number must be specified at the end of camera URL.
Using port 80:
http://(Cameraname).viewnetcam.com
or http://IP Address
Using any other port:
http://(Cameraname).viewnetcam.com:Port Number
or http://IP Address:Port Number
10.When the Single Camera page is displayed, the setup is completed.
Notes
The banner is displayed only when Internet access...](http://img.usermanuals.tech/thumb/58/72294/w64_bb-hcm331_en_installation_d-22.png "Page 23
Installation/Troubleshooting
23[For assistance, please call: 1-800-272-7033]
9.When Setup complete is displayed, and click [To Single Camera page].
The port number must be specified at the end of camera URL.
Using port 80:
http://(Cameraname).viewnetcam.com
or http://IP Address
Using any other port:
http://(Cameraname).viewnetcam.com:Port Number
or http://IP Address:Port Number
10.When the Single Camera page is displayed, the setup is completed.
Notes
The banner is displayed only when Internet access...")
![Page 25
Installation/Troubleshooting
25[For assistance, please call: 1-800-272-7033] Notes
Ask your ISP about what type of IP address you are using.
Some ISPs assign you a local IP address. In this case, you cannot use the
Viewnetcam.com service. Ask you ISP about what type of IP address you are
using.
If the camera is using a port number other than 80, the port number must be
specified at the end of the Viewnetcam URL. For example:
Using port 80: http://(Cameraname).viewnetcam.com
Using any other port:...](http://img.usermanuals.tech/thumb/58/72294/w64_bb-hcm331_en_installation_d-24.png "Page 25
Installation/Troubleshooting
25[For assistance, please call: 1-800-272-7033] Notes
Ask your ISP about what type of IP address you are using.
Some ISPs assign you a local IP address. In this case, you cannot use the
Viewnetcam.com service. Ask you ISP about what type of IP address you are
using.
If the camera is using a port number other than 80, the port number must be
specified at the end of the Viewnetcam URL. For example:
Using port 80: http://(Cameraname).viewnetcam.com
Using any other port:...")
Installation/Troubleshooting 21[For assistance, please call: 1-800-272-7033] 3.Click [Automatic Setup (Internet Access)]. Note In order for Internet access to be properly enabled, your routers UPnPTM feature should be enabled. Most router ma nufacturers disable this feature. See http://panasonic.co.jp/pcc/products/en/netwkcam/ for more information. 4.Enter the user name and password that were set, and click [OK]. 5.To enable Internet access, select [Enable]. Choose [Disable] if you wish to restrict access to your local network. • Check if your router supports UPnP TM referring to the router’s manual. If UPnPTM is not supported, the router has to be manually configured for port forwarding. Refer to the router’s manual for instruction on how to do it. If you use a router not supporting UPnP TM, click [Disable]. If you select [Disable], skip to step 9. Sets up the camera to view on the LAN. Sets up the Internet access to the camera. Manually sets up the camera. Disables IPsec. If disabled, the button is displayed gray. Displays the Setup page (see page 37 of the Operating Instructions on the Setup CD- ROM).
Installation/Troubleshooting 22 6.To register with the Viewnetcam.com FREE DDNS service, check [Register with Viewnetcam.com] and click [Next]. Viewnetcam.com FREE DDNS service See page 24 for Viewnetcam.com information. For detailed information, access at http://www.viewnetcam.com. If you have multiple cameras, you can use Viewnetcam.com service registering it only for a camera. If you select [Disable], skip to step 9. 7.The Enter Network Password window is displayed, and enter the user name and password that were set, and click [OK]. 8.After a while, the Viewnetcam.com FREE DDNS service website is displayed. Follow the displayed instructions for registration. If the message Failed to configure the routers Port Forwarding by UPnP is displayed, your router may not support UPnP TM or UPnPTM is not enabled. Enable your routers UPnPTM or set Port Forwarding manually following the routers manual and try Automatic Setup again. For more information about setting up a router, refer to the Panasonic Network Camera support website at http://panasonic.co.jp/pcc/products/en/ netwkcam/. If the message Failed to register with Viewnetcam.com. is displayed, confirm that the router is connected to the Internet.
Installation/Troubleshooting 23[For assistance, please call: 1-800-272-7033] 9.When Setup complete is displayed, and click [To Single Camera page]. The port number must be specified at the end of camera URL. Using port 80: http://(Cameraname).viewnetcam.com or http://IP Address Using any other port: http://(Cameraname).viewnetcam.com:Port Number or http://IP Address:Port Number 10.When the Single Camera page is displayed, the setup is completed. Notes The banner is displayed only when Internet access is allowed on the camera. To insure that the most current image is displayed, Internet Explorer should be configured as follows. This will not have any negative result on normal use. When [Enable] was selected at step 5When [Disable] was selected at step 5 1. While viewing any website, Click [Tools] [Internet Options]. 2. In the section Temporary Internet Files, click [Settings] and check [Every visit to the page].
Installation/Troubleshooting 24 1.7 Viewnetcam.com Service (IPv4/IPv6) Viewnetcam.com is the free dynamic DNS (DDNS) service offered by Panasonic. It allows you to assign an easy-to-remember name to your camera, similar to your favorite website. Many ISPs use a dynamic IP address that reassigns a new IP address to your account monthly, weekly or sometimes each time you log on. Viewnetcam.com automatically tracks these changes and associates them to a name you choose. Domain Name Service such as Viewnetcam.com The camera can be accessed with a static domain name (e.g. camera.viewnetcam.com), even if your ISP offers a dynamic global IP address. Domain name service is required for IPv6 connection. Static IP Address Service offered by your ISP The camera can be accessed with a static global IP address. See the website at http://www.viewnetcam.com for details. How the Viewnetcam.com service works 1.Your ISP assigns a global IP address dynamically to a router or a camera. The IP address changes regularly. If you view the camera from the Internet, the global IP address is required. 2.If you register with the Viewnetcam.com service, a unique domain name is assigned to the camera. The camera automatically send your global IP address to the Viewnetcam.com server, and the Viewnetcam.com server manages Internet access comparing your registered domain name with a global IP address. 3.The Viewnetcam.com server looks up the global IP address that matches to your domain name, and automatically finds your camera. 4.You can access the camera with your domain name without considering the dynamic global IP address. Viewnetcam.com Server Internet Automatically registering camera.viewnetcam.com and the IP address. ISP From offices or business tripRemote shop 2. Automatically obtaining the current IP address from camera.viewnetcam.com. 3. IP address changes. 1. Accessing the camera with the current IP address. 4.
Installation/Troubleshooting 25[For assistance, please call: 1-800-272-7033] Notes Ask your ISP about what type of IP address you are using. Some ISPs assign you a local IP address. In this case, you cannot use the Viewnetcam.com service. Ask you ISP about what type of IP address you are using. If the camera is using a port number other than 80, the port number must be specified at the end of the Viewnetcam URL. For example: Using port 80: http://(Cameraname).viewnetcam.com Using any other port: http://(Cameraname).viewnetcam.com:Port Number
Installation/Troubleshooting 26 1.8 Connecting the Camera to a Router Supporting UPnP™ (IPv4 Only) To allow access from the Internet with a router supporting UPnPTM, follow the procedures shown on page 20. Notes In some routers, the UPnPTM feature is disabled by default. Enable your routers UPnPTM feature following the router manual before you set up the camera. See the Panasonic Network Camera support website at http:// panasonic.co.jp/pcc/products/en/netwkcam/ for details. If the maximum idle time is set in PPPoE or PPTP connection with your ISP, disable it on the router. See the router manual for details.
Installation/Troubleshooting 27[For assistance, please call: 1-800-272-7033] 1.9 Connecting the Camera to a Router Not Supporting UPnP™ (IPv4 Only) To allow access from the Internet with a router not supporting UPnPTM, follow the procedures below. 1.Select [Static] on the Network (IPv4) page. 2.Enable port forwarding on the router. Using the IP address and port number note written on step 1-(3), enable port forwarding on the router. See the router manual for how to enable port forwarding. 3.Register with the Viewnetcam.com service. Port Forwarding feature*1 (IPv4 Only) The port forwarding feature is required to allow access from the Internet with a router not supporting UPnPTM. It exchanges a local IP address to a global one. Each camera must be assigned a unique port number.(1) Access the camera (see page 12 of the Operating Instructions on the Setup CD-ROM). (2) Click [Setup] tab at the top of the page. (3) Select [Static] on the Network page. The Static IP Address Configuration page is displayed. Make a note of the IP address and port number, since they are required to enable port forwarding on the router. (4) Click [Save] without changing the settings. (5) Click [Restart]. *1Port forwarding may be called Address translation, Static IP Masquerade, Virtual server or Port mapping in other products. Global IP address of the router vvv.xxx.yyy.zzz:80 vvv.xxx.yyy.zzz:81 vvv.xxx.yyy.zzz:80 192.168.0.253:80 vvv.xxx.yyy.zzz:81 192.168.0.252:81Port No. Port Forwarding feature Local IP address The IP addresses shown above may differ from those offered on your home network.Note192.168.0.1 192.168.0.252 Port No. 81192.168.0.253 Port No. 80 Router Modem CATV xDSL Optical cable Internet
Installation/Troubleshooting 28 1.10 Setting up the Camera Using the MAC Address on the Setup Program The Setup Program may not list any cameras due to your firewall or antivirus software settings on your PC. If you cannot disable your firewall or antivirus software, you can set up the camera using the camera MAC address as shown below. 1.Enter the camera MAC address in the data field, and click [Set up camera]. Note The cameras MAC address can be found on the sticker affixed to the rear of the camera (see page 13). 2.After confirming the network settings, click [OK]. After about a minute, the Security: Administrator page is displayed.
Installation/Troubleshooting 29[For assistance, please call: 1-800-272-7033] 3.Enter the user name and password, and click [Save]. 4.The Enter Network Password window is displayed. Enter the user name and password that were set, and click [OK].
Installation/Troubleshooting 30 5.When the Single Camera page is displayed, the setup is completed. If Security Warning window is displayed, click [Yes] (see page 33). Notes See page 16 of the Operating Instructions on the Setup CD-ROM for the Single Camera page. If you enable Internet access to the camera, follow the procedures below. When you are using a router supporting UPnP TM When you are using a router not supporting UPnPTM Follow the procedures shown on page 27. 1. Enable the Auto Port Forwarding feature on the UPnP page (see page 58 of the Operating Instructions on the Setup CD-ROM). 2. Register with the Viewnetcam.com service on the Viewnetcam.com page (see page 60 of the Operating Instructions on the Setup CD- ROM). 3. Confirm the Internet access to the camera (see page 31).