Panasonic Kx Tg5451 Operating Instructions Manual
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Useful Information For assistance, please call 1-800-211-PANA (7262).61 Troubleshooting General use Programmable settings ProblemCause & solution The unit does not work.LMake sure that the battery is installed correctly (page 10). LCheck the connections (page 9). LFully charge the battery (page 11). LClean the charge contacts and charge again (page 11). LUnplug the base unit’s AC adaptor to reset the unit. Reconnect the adaptor and try again. LRe-install the battery (page 10) and fully charge it. The display shows “No link to base. Move closer to base, try again.” and an alarm tone sounds.LThe handset is too far from the base unit. Move closer and try again. LPlug in the base unit’s AC adaptor. LRaise the base unit antennas. LIf the above remedies do not solve the problem, the handset may have lost communication with the base unit. Register the handset again (page 43). I cannot hear a dial tone.LConfirm that the telephone line cord is connected (page 9). LDisconnect the unit from the telephone line and connect a known working telephone. If the working telephone operates properly, contact our service personnel to have the unit repaired. If the working telephone does not operate properly, contact your telephone company. ProblemCause & solution I cannot program items.LProgramming is not possible while the handset and base unit are being used. LDo not pause for over 1 minute while programming. LMove closer to the base unit. LWhile another user is listening to messages or the answering system is answering a call, you cannot program. Try again later. While programming, the handset starts to ring.LA call is being received. Answer the call and start again from the beginning after hanging up. TG5451_5452_5453.book Page 61 Friday, February 18, 2005 11:38 AM
Useful Information 62For assistance, please call 1-800-211-PANA (7262). Making/answering calls, Intercom Phonebook ProblemCause & solution Static is heard, sound cuts in and out. Interference from other electrical units.LMove the handset and the base unit away from other electrical appliances. LMove closer to the base unit. LRaise the base unit antennas. LTurn on the clarity booster feature (page 20). LIf your unit is connected to a telephone line with xDSL service, we recommend connecting a noise filter between the base unit and the telephone line jack. Contact your xDSL provider for details. The handset and base unit do not ring.LThe ringer volume is turned off. Adjust it (page 38, 42). I cannot make a call.LThe dialing mode may be set incorrectly. Set the dial mode (page 41) to match the type of telephone service you have (tone or pulse). LIf the base unit (including answering system) or another handset is in use, you may not be able to make a call. Try again later. LWhile listening to messages using the handset, you cannot make a call. Exit by pressing {OFF}. I cannot redial by pressing {REDIAL}.LIf the last number dialed was more than 48 digits long, the number will not be redialed correctly. LIf you press {REDIAL} after you have started dialing, this button functions as the {PAUSE} button. To redial, do not dial any numbers before pressing {REDIAL}. I cannot have a conversation using the headset.LMake sure that an optional headset is connected properly (page 59). LIf “SP-phone” is displayed on the handset, press {C} to switch to the headset. I cannot make long distance calls.LMake sure that you have long distance service. I cannot page the handset or base unit.LThe called handset is too far from the base unit. LThe called unit is in use. Try again later. ProblemCause & solution I cannot store an item in the phonebook.LYou cannot store an item in the phonebook while the handset is in talk, speakerphone or intercom mode, or while listening to messages. LDo not pause for over 1 minute while storing. TG5451_5452_5453.book Page 62 Friday, February 18, 2005 11:38 AM
Useful Information For assistance, please call 1-800-211-PANA (7262).63 Caller ID While storing an item in the phonebook, the handset starts to ring.LA call is being received. Answer the call and start again from the beginning after hanging up. Copying stopped with an item displayed.LThe destination handset may have lost communication with the base unit, or the destination handset user may have pressed {C} or {s}. The displayed phonebook item was not copied to the handset. Press {OFF}. Confirm that the destination handset is in standby mode (i.e., not in use) and try again. The display exits the phonebook while searching.LThe handset automatically exits after 1 minute of inactivity. ProblemCause & solution The handset does not display the caller’s name and/or phone number.LYou have not subscribed to Caller ID service. Contact your telephone company to subscribe. LIf your unit is connected to any additional telephone equipment such as Caller ID box or wireless telephone jack, disconnect the unit from the equipment and plug the unit directly into the wall jack. LIf your unit is connected to a telephone line with xDSL service, we recommend connecting a noise filter between the base unit and the telephone line jack. Contact your xDSL provider for details. LThe name display service may not be available in some areas. Contact your telephone company for details. LOther telephone equipment may be interfering with this unit. Disconnect the other equipment and try again. LThe caller requested not to send caller information (page 26). LIf a call is being transferred to you, the caller information will not be displayed. LGenerally caller information is displayed from the 2nd ring. The handset or base unit does not announce the displayed caller names.LThe handset or base unit’s ringer volume is turned off. Adjust it (page 38, 42). LThe Talking Caller ID feature is turned off. Turn it on (page 39, 43). LCaller names will usually be announced after the 2nd ring. LThe ring count for the answering system is set to “2” or “Toll saver”. Select a different setting (page 54). ProblemCause & solution TG5451_5452_5453.book Page 63 Friday, February 18, 2005 11:38 AM
Useful Information 64For assistance, please call 1-800-211-PANA (7262). Answering system The handset or base unit does not announce the displayed caller’s name correctly.LName pronunciation may vary. This feature may not pronounce all names correctly. LThe handset or base unit will announce each letter of abbreviations, such as “Co.” and “Inc.”. LCaller ID supports name of up to 15 letters. If the caller’s name has more than 15 letters, the name will not be announced correctly. The caller list/incoming phone numbers are not edited automatically.LThe Caller ID number auto edit feature is turned off. Turn it on and try again (page 40). LYou need to call back the edited number to activate Caller ID number auto edit. I cannot dial the phone number edited in the caller list.LThe phone number you dialed might have an incorrect edited pattern (for example, the long distance “1” or the area code is missing). Edit the phone number with another pattern (page 29). The display exits the caller list while searching.LThe handset automatically exits after 1 minute of inactivity. ProblemCause & solution I cannot listen to messages from a remote location.LA touch tone phone is required for remote operation. LPress the remote code correctly and press each key firmly (page 52). LThe answering system is off. Turn it on (page 53). The other party complains that they cannot leave a voice message.LThe recording time is set to “Greeting only”. Select “1min”, “2min”, or “3min” (page 55). LThe memory is full. Erase unnecessary messages (page 49). “E” flashes and the ANSWER ON indicator flashes rapidly. No new messages are recorded.LMessage memory is full. Erase unnecessary messages (page 49). I cannot operate the answering system.LSomeone is operating the answering system. LIf someone is talking on a conference call, you cannot operate the answering system. Try again later. During message playback, the unit rings and cancels playback.LA call is being received. Answer the call and start again from the beginning after hanging up. The message indicator on the handset flashes slowly.LNew messages have been recorded. Listen to the new messages (page 49) or turn the message alert off (page 55). ProblemCause & solution TG5451_5452_5453.book Page 64 Friday, February 18, 2005 11:38 AM
Useful Information For assistance, please call 1-800-211-PANA (7262).65 Battery charge Power failure When you play back messages or turn on the answering system, the base unit and handset announce the day and time incorrectly.LSet the date and time again (page 16). ProblemCause & solution “Recharge battery” is displayed, 7 flashes or the handset beeps intermittently.LFully charge the battery (page 11). “Charge for 6h” and 8 are displayed and the handset does not work.LThe battery has been discharged. Fully charge the battery (page 11). I charged the battery fully, but “Recharge battery” is still displayed and/or 7 continues to flash, or “Charge for 6h” and 8 are displayed.LClean the charge contacts and charge again (page 11). LThe battery may need to be replaced (page 12). If you install a new battery, fully charge it (page 11). The CHARGE indicator does not go out after the battery has been charged.LThis is normal. The handset display is blank.LConfirm that the battery is properly installed. LFully charge the battery (page 11). ProblemCause & solution The unit will not function.LThis product is not designed to make calls in the event of a power failure. We recommend connecting a standard telephone to the same telephone line in the event that emergency calls need to be made during a power failure (page 9). ProblemCause & solution TG5451_5452_5453.book Page 65 Friday, February 18, 2005 11:38 AM
Useful Information 66For assistance, please call 1-800-211-PANA (7262). Important information about subscription services In order to use Caller ID, Call Waiting, or Call Waiting Caller ID (CWID), you must first contact your telephone company and subscribe to the desired service. LFor more information, contact your telephone company. If the Call Waiting Caller ID (CWID) feature does not function: LYou may need to contact your telephone company to activate this specific service, even if you already subscribed to both Caller ID and Call Waiting with Caller ID services (CWID). If you subscribe to a flat-rate bundle service that includes Caller ID, Call Waiting, Voice Mail, and unlimited local/regional/long distance calls, please read the following: LTo use the Voice Mail service provided by the telephone company rather than the unit’s answering system, turn off the answering system by pressing {ANSWER ON} on the base unit. This unit does not have an indicator to indicate if there are new messages in your mailbox service. LTo use this unit’s answering system rather than the Voice Mail service provided by your telephone company, please contact your telephone company to deactivate your Voice Mail service. If the telephone company cannot do this, set this unit’s “Ring count” setting so that this unit’s answering system answers calls before the telephone company’s Voice Mail service tries to answer your calls. It is necessary to check the ring count required to activate the Voice Mail service provided by your telephone company before changing this setting. Example: To set the ring count to “2”, see page 46. TG5451_5452_5453.book Page 66 Friday, February 18, 2005 11:38 AM
Useful Information For assistance, please call 1-800-211-PANA (7262).67 FCC and other information This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format US:ACJ----------. If requested, this number must be provided to the telephone company. L Registration No ............(found on the bottom of the unit) L Ringer Equivalence No. (REN).......0.1B A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product. It is designed to be connected to a compatible modular jack that is also compliant. The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line, as determined by the total RENs, contact the local telephone company. For products approved after July 23, 2001, the REN for this product is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3). If this equipment causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isn’t practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. If trouble is experienced with this equipment, for repair or warranty information, please contact a Factory Servicenter or other Authorized Servicer. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved. Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission or corporation commission for information. If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer. This equipment is hearing aid compatible as defined by the FCC in 47 CFR Section 68.316. TG5451_5452_5453.book Page 67 Friday, February 18, 2005 11:38 AM
Useful Information 68For assistance, please call 1-800-211-PANA (7262). When you hold the phone to your ear, noise might be heard in your Hearing Aid. Some Hearing Aids are not adequately shielded from external RF (radio frequency) energy. If noise occurs, use an optional headset accessory or the speakerphone option (if applicable) when using this phone. Consult with your audiologist or Hearing Aid manufacturer about the availability of Hearing Aids which provide adequate shielding to RF energy commonly emitted by digital devices. WHEN PROGRAMMING EMERGENCY NUMBERS AND(OR) MAKING TEST CALLS TO EMERGENCY NUMBERS: 1) Remain on the line and briefly explain to the dispatcher the reason for the call. 2) Perform such activities in the off-peak hours, such as early morning or late evenings. The software contained in this equipment to allow user access to the network must be upgraded to recognize newly established network area codes and exchange codes as they are placed into service. Failure to upgrade the premises systems or peripheral equipment to recognize the new codes as they are established will restrict the customer and the customer’s employees from gaining access to the network and to these codes. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Privacy of communications may not be ensured when using this phone.CAUTION: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this device. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: − Reorient or relocate the receiving antenna. − Increase the separation between the equipment and receiver. − Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. − Consult the dealer or an experienced radio/TV technician for help. Some cordless telephones operate at frequencies that may cause interference to nearby TVs and VCRs. To minimize or prevent such interference, the base of the cordless telephone should not be placed near or on top of a TV or VCR. If interference is experienced, move the cordless telephone further away from the TV or VCR. This will often reduce, or eliminate, interference. TG5451_5452_5453.book Page 68 Friday, February 18, 2005 11:38 AM
Useful Information For assistance, please call 1-800-211-PANA (7262).69 openLCR service for the Caller IQ feature This unit is compatible with service provided by openLCR. Important: See the leaflet included with this unit for more information. LIf you have any questions regarding the openLCR service, visit www.openLCR.com or call openLCR at 1-866-openLCR (1-866-673-6527). LNEITHER PANASONIC COMMUNICATIONS CO., LTD. NOR PANASONIC CORPORATION OF NORTH AMERICA IS IN ANY WAY AFFILIATED WITH, OR RESPONSIBLE FOR THE ACTS OR OMISSIONS OF, OPENLCR.COM, INC. NEITHER PANASONIC COMMUNICATIONS CO., LTD. NOR PANASONIC CORPORATION OF NORTH AMERICA NOR ANY OF THEIR EMPLOYEES OR AFFILIATES OR CUSTOMERS MAKE ANY WARRANTIES OR REPRESENTATIONS, EITHER EXPRESS OR IMPLIED, TO ANY CUSTOMER OR ANY OTHER THIRD PARTY WITH RESPECT TO ANY OF THE SERVICES PROVIDED BY OPENLCR.COM, INC., NOR ASSUME NOR CREATE ANY OTHER OBLIGATION OF ANY KIND ON BEHALF OF OPENLCR.COM, INC. LThe Caller IQ service can only be activated after registering with openLCR at www.openLCR.com. More information regarding the openLCR service is available on the Internet at www.openLCR.com. FCC RF Exposure Warning: This product complies with FCC radiation exposure limits set forth for an uncontrolled environment. To comply with FCC RF exposure requirements the base unit must be installed and operated with its antenna located 20 cm or more between antenna and all person’s body (excluding extremities of hands, wrist and feet). The handset unit may be carried and operated with only the specific provided belt-clip. Other non- tested belt-clips or similar body-worn accessories may not comply and must be avoided. The base and handset units must not be co-located or operated in conjunction with any other antenna or transmitter. TG5451_5452_5453.book Page 69 Friday, February 18, 2005 11:38 AM
Useful Information 70For assistance, please call 1-800-211-PANA (7262). Technical information Base unit Operating environment: 5 °C – 40 °C (41 °F – 104 °F) Frequency: 5.76 GHz – 5.84 GHz Dimensions: Approx. height 95 mm x width 174 mm x depth 143 mm (3 3/4 x 627/32 x 55/8) Mass (Weight): Approx. 320 g (0.71 lb.) Power consumption: Standby: Approx. 2.3 W Maximum: Approx. 5.5 W Power supply: AC adaptor (120 V AC, 60 Hz) Handset Operating environment: 5 °C – 40 °C (41 °F – 104 °F) Frequency: 5.76 GHz – 5.84 GHz Dimensions: Approx. height 173 mm x width 48 mm x depth 33 mm (6 13/16 x 17/8 x 15/16) Mass (Weight): Approx. 170 g (0.37 lb.) Power supply: Ni-MH battery (3.6 V, 830 mAh) Security codes: 1,000,000 Charger unit (KX-TG5452 and KX-TG5453 only) Operating environment: 5 °C – 40 °C (41 °F – 104 °F) Dimensions: Approx. height 71 mm x width 88 mm x depth 100 mm (2 13/16 x 315/32 x 315/16) Mass (Weight): Approx. 110 g (0.24 lb.) Power consumption: Standby: Approx. 0.8 W Maximum: Approx. 3.0 W Power supply: AC adaptor (120 V AC, 60 Hz) Note: LDesign and specifications are subject to change without notice. LThe illustrations in these instructions may vary slightly from the actual product. TG5451_5452_5453.book Page 70 Friday, February 18, 2005 11:38 AM