Panasonic Kx Tg2224 Operating Instructions Manual

							 
51 
For assistance, please call: 1-800-211-PANA(7262) 
Useful Information
 
Troubleshooting 
Cordless Telephone 
Problem Cause & Remedy 
“ 
No link to base. 
Place on cradle and 
try again. 
” is displayed 
and an alarm tone sounds.•You are too far from the base unit. Walk closer 
and try again.
•Place the handset on the base unit and try 
again.
•Plug in the AC adaptor.
•Raise the base unit antenna.
Static, sound cuts in/out, 
fades. Interference from 
other electrical units.•Move the handset and the base unit away from 
other electrical appliances (p. 3).
•Walk closer to the base unit.
•Raise the base unit antenna.
•Select a clearer channel (p. 23, 37).
The handset and/or base 
unit does not ring.•The ringer volume is set to OFF. Set to HIGH, 
MEDIUM or LOW (p. 17).
•When the handset is on the base unit, the 
handset does not ring. Only the base unit rings 
when receiving a call.
The handset display is 
blank.•Charge the battery fully (p. 8).
You cannot program 
function items.•Programming is not possible while the unit is 
being used.
•Do not pause for over 60 seconds while 
programming.
•Walk closer to the base unit.
While programming or 
searching, the unit starts to 
ring and stops the 
program/search.•A call is coming in. To answer the call, press  
[] 
 or  
[] 
. Start again from the beginning after 
hanging up.
You cannot make a call 
with the handset.•Your handset is in remote operation mode 
(p. 42). Exit by pressing  
[OFF] 
.
You cannot redial.•If the last number dialed was more than 32 digits 
long, the number will not be redialed correctly. 
						

							 
Troubleshooting 
52 
Answering System 
The unit does not display 
the caller’s name and/or 
phone number.•You need to subscribe to a Caller ID service.
•Other telephone equipment may be interfering 
with your phone. Disconnect it and try again.
•Other electrical appliances connected to the 
same outlet may be interfering with Caller ID.
•Telephone line noise may be affecting Caller ID.
•The caller requested not to send his/her Caller 
ID information (p. 26).
•If a Caller ID box is connected between the unit 
and the telephone wall jack, disconnect the Caller 
ID box or plug the unit directly into the wall jack.
The handset display exits 
the Caller List or phone 
book.•Do not pause for over 60 seconds while 
searching.
You cannot page the 
handset or base unit.•The handset is too far from the base unit.
•The handset user is making an outside call, 
viewing the Caller List/phone book or listening to 
messages. Wait until the IN USE/CHARGE 
indicator light goes out.
•The handset or base unit is in use. Try again 
later.
You cannot have a 
conversation using the 
headset.•Make sure the optional headset is connected 
properly (p. 49).
•If “ 
SP-phone 
” is displayed on the handset, 
press  
[] 
 to switch to the headset.
 
Problem Cause & Remedy 
The Answering System is 
on, but incoming 
messages are not 
recorded.•The recording time is set to “Greeting only”. 
Select “1 minute”, “2 minutes” or “3 minutes” 
(p. 20).
•Memory is full. Erase unnecessary messages 
(p. 44).
You cannot listen to 
recorded messages.•Make sure the unit is not being used.
“” is displayed and  
[ANSWER ON] 
 flashes 
rapidly. No new messages 
are recorded.•Memory is full. Erase unnecessary messages 
(p. 44).
 
Problem Cause & Remedy
FULL 
						

							 
Troubleshooting 
Useful Information
 
For assistance, please call: 1-800-211-PANA(7262) 
53  
General 
You cannot operate the 
Answering System with the 
base unit.•The handset user is operating the Answering 
System, or is on the phone. Wait until the 
IN USE/CHARGE indicator light goes out.
You cannot operate the 
Answering System from a 
touch tone phone.•Make sure you enter the correct remote code 
(p. 45).
•The Answering System may not respond if the 
tones are too short to activate the unit. Press 
each button firmly.
•The Answering System is off. Turn it on (p. 47).
You cannot operate the 
Answering System with the 
handset.•Someone is operating the Answering System. 
•You are too far from the base unit. Walk closer to 
the base unit. 
•The unit is recording a message. To answer the 
call, press  
[] 
 or  
[] 
.
While recording a greeting 
message, the unit starts to 
ring and stops recording.•To answer the call, press  
[] 
 or  
[] 
. Start 
again from the beginning after hanging up.
During playback, the unit 
starts to ring and stops 
playback.•To answer the call, press  
[] 
 or  
[] 
. To resume 
playback, press  
[MESSAGE/SLOW TALK] 
 after 
hanging up.
Caller ID information is not 
displayed during message 
playback (p. 43).•Caller ID information will not be displayed if the 
Caller List is renewed and the caller ID 
information is erased (p. 27).
 
Problem Cause & Remedy 
The unit does not work.•Check the settings (p. 8–9).
•Check whether the dialing mode setting is 
correct (p. 14).
•Charge the battery fully (p. 8).
•Clean the charge contacts and charge again 
(p. 9).
•Install the battery properly (p. 8).
•Place the handset on the base unit and unplug 
the AC adaptor to reset it. Plug in, and try again.
•Re-install the battery (p. 8) and charge it fully. 
Problem Cause & Remedy 
						

							 
Troubleshooting 
54 
Previously programmed 
information is erased.•If a power failure occurs, programmed 
information may be erased. Reprogram if 
necessary.
“ 
Recharge battery 
” is 
displayed, “” flashes 
or the unit beeps 
intermittently.•Charge the battery fully (p. 8).
You charged the battery 
fully, but “ 
Recharge 
battery 
” is still displayed 
and/or “” continues to 
flash.•Clean the charge contacts and charge again 
(p. 9).
•Install a new battery (p. 8).
The IN USE/CHARGE 
indicator light does not go 
out after the battery has 
been charged.•This is normal.
If you cannot solve your 
problem•Call our customer call center at 
1-800-211-PANA(7262).
•Panasonic’s e-mail address for customer 
inquiries:
[email protected] 
for customers in the USA or Puerto Rico ONLY
When you try to download 
phone book data or 
information from openLCR, 
the voice prompt is not 
announced from the 
handset while “ 
Listen & 
follow phone 
guidance. 
”  is being 
displayed.•Check the settings (p. 8–9).
•If you cannot solve a problem, consult openLCR 
(see below).
For more information about 
Caller IQ•Call openLCR’s customer service department at 
1-866-openLCR (1-866-673-6527).
•openLCR’s web site:
www.openLCR.com
 
Problem Cause & Remedy 
						

							 
For assistance, please call openLCR: 1-866-openLCR(1-866-673-6527) 
55 
Useful Information
 
openLCR Service for Caller IQ Feature 
The Caller IQ feature is compatible with service provided by openLCR. 
Important: 
• 
If you have any questions regarding the openLCR service, call openLCR’s 
customer service department at 1-866-openLCR (1-866-673-6527). 
•NEITHER PANASONIC COMMUNICATIONS CO., LTD. (PCC) NOR 
MATSUSHITA ELECTRIC CORPORATION OF AMERICA (MECA) IS IN ANY 
WAY AFFILIATED WITH, OR RESPONSIBLE FOR THE ACTS OR OMISSIONS 
OF, OPENLCR.COM, INC. (OPENLCR). NEITHER PCC NOR MECA NOR ANY 
OF THEIR EMPLOYEES OR AFFILIATES OR CUSTOMERS MAKE ANY 
WARRANTIES OR REPRESENTATIONS, EITHER EXPRESS OR IMPLIED, TO 
ANY CUSTOMER OR ANY OTHER THIRD PARTY WITH RESPECT TO ANY OF 
THE SERVICES PROVIDED BY OPENLCR, NOR ASSUME NOR CREATE ANY 
OTHER OBLIGATION OF ANY KIND ON BEHALF OF OPENLCR. 
Setting Caller IQ to OFF and ON  
After the first download to your phone, Caller IQ features are automatically turned 
on. If you wish, you can turn off Caller IQ. 
•When Caller IQ is ON, “ 
[CIQ] 
” is displayed while talking. 
To set Caller IQ to OFF  
(When Caller IQ is ON.)  
 
To set Caller IQ from OFF to ON 1 
Press  
[MENU] 
. 
2 
Scroll to “ 
Caller IQ 
” by pressing  
[] 
 or  
[] 
, 
then press  
Select 
. 
3 
Scroll to “ 
Turn CIQ off? 
” by pressing  
[] 
 or  
[] 
, then press  
Yes 
. 
•“ 
Caller IQ off 
” is displayed.
•If the handset beeps 3 times, Caller IQ is not set to 
OFF. Start again from step 1. 
4 
Press  
[OFF] 
. 
1 
Follow steps 1 to 2 of “To set Caller IQ to OFF” 
above. 
2 
Press  
Yes 
 at “ 
Turn CIQ on? 
”. 
•“ 
Caller IQ on 
” is displayed.
•If the handset beeps 3 times, Caller IQ is not set to 
ON. Start again from step 1. 
3 
Press  
[OFF] 
.
Handset
>>Caller IQExit  Select>>
>
>Turn CIQ off? 
Back      Yes>>
Turn CIQ on?
Back       Yes 
						

							 
openLCR Service for Caller IQ Feature 
56 
Downloading Phone Book Data 
To create your phone book, go to the openLCR web site to update your phone 
book, then download the data to your unit. Accessing the openLCR web site can be 
done from any computer with Internet access.
•While downloading from openLCR, “” flashes on the base unit display. 
To create phone book data 
If you have already stored items into the phone book of the unit, you need to enter 
all of those stored items on the openLCR web site. Then, add all new items through 
the openLCR web site. 
•In the case that you stored or created the items in the phone book of the unit, you 
also need to store or create the items on the web site.
•The description on the openLCR web screen is subject to change without notice. 
To download the phone book data from openLCR  1 
Go to openLCR’s web site at  
www.openLCR.com 
 and click on 
“Manage Account” tab. 
2 
Follow the web screen to create the phone book data. 
•Make sure to enter a name up to 15 characters, and a phone number up to 
32 digits. 
1 
Press  
[] 
 or  
[] 
, then press  
[MENU] 
. 
2 
Press  
Yes 
 within 10 seconds at “ 
Get new 
CIQ Information? 
”. 
•The unit will dial to openLCR automatically.
•A voice prompt will be heard. 
3 
Follow the voice prompt to start downloading. 
•When downloading starts, the display will show 
the message on the right.
•After downloading starts, the handset must be off-
hook. DO NOT PLACE the handset on the base 
unit (placing the handset on the base unit will 
terminate the download process). DO NOT 
PRESS  
[OFF] 
 (pressing  
[OFF] 
 will terminate the 
download process). 
4 
When downloading is complete, a beep 
sounds.
Handset
If you live in or move from another area to Fort 
Collins, Colorado, press [#] before pressing 
Yes.
Listen & follow 
phone guidance.
(VE)
Get new CIQ
Information?
Exit       Yes
Download in
process.
Please wait.
 [Caller IQ on]
  Download OK! 
						

							 
57 
openLCR Service for Caller IQ Feature 
For assistance, please call openLCR: 1-866-openLCR(1-866-673-6527) 
Useful Information
 
•If the handset beeps 3 times and “ 
Download incomplete. Phone book 
full. 
” is displayed, some items cannot be stored in the phone book. Store items 
by following the steps below.
1. Erase items which do not exist on the web from the phone book of the unit (p. 36).
2. Access the openLCR web site.
3. Go to the web screen to create the phone book data.
4. Click .
5. Start again from step 1 (“To download the phone book data from openLCR” on 
page 56).
•If the handset beeps 3 times and “ 
Download incomplete. Try again. 
” is 
displayed, the unit has lost communication with openLCR. Store items by 
following the steps below.
1. Access the openLCR web site.
2. Go to the web screen to create the phone book data.
3. Click .
4. Start again from step 1 (“To download the phone book data from openLCR” on 
page 56).
•You cannot access the openLCR server if a telephone or fax machine on the 
same phone line is in use.
•While the unit is downloading the data from openLCR, the Call Waiting Service 
cannot be used. 
Information Download  
This enables you to view information such as weather forecast, stock quotes, lottery 
results, sports scores and horoscopes from the LCD display on your openLCR-
ready unit. Each time you download the data from openLCR, the information will be 
updated. To view up-to-date information, you will need to download it to your unit.
•You can select the items of information on the web site which you want to view. 
•Horoscopes are for entertainment purposes only. 
To update information 
•To update information after pressing  
[] 
 or  
[] 
, 
  
press  
[MENU] 
. “ 
Get new CIQ 
Information? 
” is displayed. Press  
Yes 
 within 10 seconds, then follow the voice 
prompt to start downloading. 
1 
Press  
[MENU] 
. 
2 
Scroll to “ 
Caller IQ 
” by pressing  
[] 
 or  
[] 
, 
then press  
Select 
. 
3 
Scroll to “ 
Get new Info.? 
” by pressing  
[] 
 
or  
[] 
, then press  
Yes 
. 
•The unit will dial to openLCR automatically and 
start downloading information. 
4 
When downloading is complete, a beep 
sounds.
Download All
Download All
Handset
>>
>
>Get new Info.?
Back      Yes>>
If you live in or move from another area to Fort 
Collins, Colorado, press [#] before pressing 
Yes.
 [Caller IQ on]
  Download OK! 
						

							 
openLCR Service for Caller IQ Feature 
58 
To view information 
1 
Press  
[MENU] 
. 
2 
Scroll to “ 
Caller IQ 
” by pressing  
[] 
 or  
[] 
, 
then press  
Select 
. 
3 
Press  
Yes 
 at “ 
View Info.? 
”. 
•The items of information which you selected on 
the web are displayed. 
4 
Scroll to the desired information by pressing  
[] 
 or  
[] 
. 
•You can also select the desired information by 
pressing dialing buttons. 
5 
When finished, press  
[OFF] 
 or place the 
handset on the base unit.
>>Caller IQExit  Select>>
View Info.?
Back      Yes>>
>> 
						

							 
59 
For assistance, please call: 1-800-211-PANA(7262) 
Useful Information
 
Important Safety Instructions 
When using this unit, basic safety precautions should always be followed to reduce 
the risk of fire, electric shock, or personal injury.
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on this unit.
3. Unplug this unit from AC outlets before cleaning. Do not use liquid or aerosol 
cleaners. Use a damp cloth for cleaning.
4. Do not use this unit near water, for example, near a bathtub, washbowl, kitchen 
sink, or the like.
5. Place this unit securely on a stable surface. Serious damage and/or injury may 
result if the unit falls.
6. Do not cover slots and openings on the unit. They are provided for ventilation 
and protection against overheating. Never place the unit near radiators, or in a 
place where proper ventilation is not provided.
7. Use only the power source marked on the unit. If you are not sure of the type of 
power supplied to your home, consult your dealer or local power company.
8. Do not place objects on the power cord. Install the unit where no one can step 
or trip on the cord.
9. Do not overload wall outlets and extension cords. This can result in the risk of 
fire or electric shock.
10. Never push any objects through slots in this unit. This may result in the risk of 
fire or electric shock. Never spill any liquid on the unit.
11. To reduce the risk of electric shock, do not disassemble this unit. Take the unit 
to an authorized servicenter when service is required. Opening or removing 
covers may expose you to dangerous voltages or other risks. Incorrect 
reassembly can cause electric shock when the unit is subsequently used.
12. Unplug this unit from the wall outlet and refer servicing to an authorized 
servicenter when the following conditions occur:
A. When the power supply cord or plug is damaged or frayed.
B. If liquid has been spilled into the unit.
C. If the unit has been exposed to rain or water.
D. If the unit does not work normally by following the operating instructions. 
Adjust only controls covered by the operating instructions. Improper 
adjustment may require extensive work by an authorized servicenter.
E. If the unit has been dropped or physically damaged.
F. If the unit exhibits a distinct change in performance.
13. During thunderstorms, avoid using telephones except cordless types. There 
may be a remote risk of an electric shock from lightning.
14. Do not use this unit to report a gas leak, when in the vicinity of the leak. 
SAVE THESE INSTRUCTIONS 
						

							 
Important Safety Instructions 
60 
CAUTION: 
To reduce the risk of fire or injury to persons, read and follow these instructions.
1. Use only the battery(ies) specified.
2. Do not dispose of the battery(ies) in a fire. They may explode. Check with local 
waste management codes for special disposal instructions.
3. Do not open or mutilate the battery(ies). Released electrolyte is corrosive and 
may cause burns or injury to the eyes or skin. The electrolyte may be toxic if 
swallowed.
4. Exercise care in handling batteries in order not to short the battery to 
conductive materials such as rings, bracelets, and keys. The battery and/or 
conductor may overheat and cause burns.
5. Charge the battery(ies) provided with or identified for use with this product only 
in accordance with the instructions and limitations specified in this manual. 
WARNING: 
TO PREVENT FIRE OR SHOCK HAZARD, DO NOT EXPOSE THIS PRODUCT TO 
RAIN OR ANY TYPE OF MOISTURE.
•The AC adaptor is used as the main disconnect device, ensure that the AC outlet 
is located/installed near the unit and is easily accessible.