Panasonic Kx Fpg381 Operating Instructions Manual

							10. Help
79
For Fax Advantage assistance, call 1-800-435-7329.
10 He lp 10 Fo r  Fax  Ad vantage  as sistanc e,  call 1 -8 00-435-732 9.
Erro r Mess ages
10.1 Error messages – 
Reports
If a problem occurs during fax transmission or 
reception, one of the following communication 
messages will be printed on the sending and 
journal reports (page 51).
COMMUNICATION ERROR
(Code: 40-42, 46-72, FF)
LA transmission or reception error occurred. 
Try again or check with the other party.
COMMUNICATION ERROR
(Code: 43, 44)
LA line problem occurred. Connect the 
telephone line cord to a different jack and try 
again.
LAn overseas transmission error occurred. Try 
using the overseas mode (feature #23 on 
page 69).
DOCUMENT JAMMED
LThe document is jammed. Remove the 
jammed document (page 90).
ERROR-NOT YOUR UNIT
(Code: 54, 59, 70)
LA transmission or reception error occurred 
because of a problem with the other party’s 
fax machine. Check with the other party.
MEMORY FULL
LThe memory is full of received documents 
due to a lack of recording paper or a 
recording paper jam. Install paper (page 15) 
or clear the jammed paper (page 88).
NO DOCUMENT
LThe document was not fed into the unit 
properly. Re-insert the document and try 
again.
OTHER FAX NOT RESPONDING
LThe other party’s fax machine is busy or has 
run out of recording paper. Try again.
LThe document was not fed properly. Re-
insert the document and try again.
LThe other party’s fax machine rang too many 
times. Send the fax manually (page 50).
LThe other party’s machine is not a fax 
machine. Check with the other party.
LThe number you dialed is not in service.
PRESSED THE STOP KEY
L{STOP} was pressed and fax communication 
was canceled.OK
LFax communication was successful.10.2 Error messages – 
Display
If the unit detects a problem, one or more of the 
following messages will appear on the display.
10.2.1 Base unit
ALL MAILBOX FULL
LThere is no room left in memory to record 
voice messages, or the number of recorded 
messages has reached 64. Erase 
unnecessary messages (page 63).
BUSY
LThe called handset is in use.
LThe handset you tried to copy directory items 
to is in use.
LThe handset you are calling is too far from the 
base unit.
LPrivacy mode is turned ON for the call you 
tried to join (page 48).
CALL SERVICE
LThere is something wrong with the unit. 
Contact our service personnel.
CHECK DOCUMENT
LThe document was not fed into the unit 
properly. Re-insert the document. If 
misfeeding occurs frequently, clean the 
document feeder rollers (page 90) and try 
again.
LAttempted to send a document longer than 
600 mm (23
5/8). Press {STOP} to remove 
the document. Divide the document into two 
or more sheets, and try again.
CHECK MEMORY
LThe base unit memory (telephone numbers, 
parameters, etc.) has been erased. Re-
program.
CHECK PAPER
LThe unit has run out of recording paper. 
Install paper and press {SET} to clear the 
message.
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							10. Help
80
For Fax Advantage assistance, call 1-800-435-7329. LThe recording paper was not fed into the unit 
properly (page 89). Reinstall paper (page 15) 
and press {SET} to clear the message.
LThe recording paper has jammed near the 
recording paper entrance. Clear the jammed 
paper (page 89) and press {SET} to clear the 
message.
COVER OPEN
b
CHECK FILM
LThe covers are open. Close them.
LThe film is empty. Replace the film with a new 
one (page 14).
LThe ink film is not installed. Install it (page 
13).
LThe ink film is slack or creased. Tighten it 
(see step 5 on page 13).
DENIED
LWhen you tried to monitor an extension, the 
room monitor feature of the destination 
extension was set to OFF (page 48).
DIRECTORY FULL
LThere is no space to store new items in 
navigator directory. Erase unnecessary items 
(page 38).
LThe directory memory of the destination 
handset is already full, or became full when 
copying directory items. Copying was 
stopped. Press {STOP} to exit the mode 
(page 39). Erase other stored items in the 
destination handset directory (page 38), then 
try again.
ERROR!!
LA handset tried to copy directory items (page 
39) but the copy has been stopped.
FAXINMEMORY
LThe unit has a document in memory. See the 
other displayed message instructions to print 
out the document.
FAX MEMORY FULL
LThe memory is full of received documents 
due to a lack of recording paper or a 
recording paper jam. Install paper (page 15) 
or clear the jammed paper (page 88).
LWhen performing memory transmission, the 
document being stored exceeded the memory capacity of the unit. Transmit the 
entire document manually.
FILM EMPTY
b
COVER OPEN
LThe film is empty. Replace the film with a new 
one (page 14).
LThe ink film is slack or creased. Tighten it 
(see step 5 on page 13) and install again.
LThe fax machine is positioned near 
appliances such as TVs or speakers which 
generate an intense magnetic field.
FILM NEAR EMPTY
LThe remaining film is low. Prepare a new film 
(page 9).
INCOMPLETE
LThe directory copy stopped because the 
destination handset was out of range.
INVALID
LThe called handset has not been registered 
to the base unit.
LYou pressed {9} instead of entering an 
extension number. Enter the extension 
number ({0} to {8}).
MEMORY FULL
LWhen making a copy, the document being 
stored exceeded the memory capacity of the 
unit. Press {STOP} to clear the message. 
Divide the document into sections.
MODEM ERROR
LThere is something wrong with the unit. 
Contact our service personnel.
NO FAX REPLY
LThe other party’s fax machine is busy or has 
run out of recording paper. Try again.
NO ITEMS STORED
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							10. Help
81
For Fax Advantage assistance, call 1-800-435-7329. LYou tried to copy your directory items to a 
handset, but your directory was empty.
OPEN CABINET
CHECK FILM SLACK
b
OPEN CABINET
CHECK FILM TYPE
LThe ink film is slack or creased. Tighten it 
(see step 5 on page 13).
LThe fax machine is positioned near 
appliances such as TVs or speakers which 
generate an intense magnetic field.
PAPER JAMMED
LA recording paper jam occurred. Clear the 
jammed paper (page 88).
PLEASE WAIT
LThe unit is checking that there is no slack or 
crease on the ink film. Wait for a moment 
while the check is completed.
RECORDING ERROR
LThe greeting message or voice memo you 
recorded was under 1 second long. Record a 
longer message.
REDIAL TIME OUT
LThe other party’s fax machine is busy or has 
run out of recording paper. Try again.
REMOVE DOCUMENT
LThe document is jammed. Remove the 
jammed document (page 90).
SERIAL ERROR
LThere is something wrong with the unit. 
Contact our service personnel. The base unit 
will not work. So, if you make a call, use the 
handset.
SYSTEM IS BUSY
LRadio communication between the handset 
and the base unit is partially impaired.
LMore than one unit is in use, such as 
conducting an external/internal call. Try again 
later.
LAnother user is listening to messages. Try 
again later.LYou tried to view caller information while a 
handset user is operating the answering 
machine remotely.
TRANSMIT ERROR
LA transmission error occurred. Try again.
LIf you send a fax overseas, try the following:
–Use the overseas transmission mode 
(feature #23 on page 69).
–Add 2 pauses at the end of the telephone 
number or dial manually.
UNIT OVERHEATED
LThe unit is too hot. Let the unit cool down.
10.2.2 Handset
LThe called handset/base unit is in use.
LThe unit you tried to copy directory items to is 
in use.
LThe handset you are calling is too far from the 
base unit.
LPrivacy mode is turned ON for the call you 
tried to join (page 48).
LThe battery is completely discharged. The 
handset will not work. Charge the battery 
fully (page 20).
LWhen you tried to monitor an extension, the 
room monitor feature of the destination 
extension was set to OFF (page 48).
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							10. Help
82
For Fax Advantage assistance, call 1-800-435-7329. LThere is no space to store new items in 
navigator directory. Erase unnecessary items 
(page 38).
LYou tried to copy your directory items to 
another extension, but your directory is 
empty.
LWhen you tried to register or unregister the 
handset, the handset and the base unit could 
not link for some reason, such as interference 
from other electrical appliances. Take the 
handset and the base unit away from the 
electrical appliances and try again.
LIf more than one handset is in use, you may 
not be able to register/unregister a handset. 
Try again later.
LAnother unit tried to copy directory items 
(page 39) but the copy has been stopped.
L8 handsets have already been registered to 
the base unit. To cancel one of the handsets 
registered to the base unit, see page 77.
LAlthough you may be using fewer than 8 
handsets with your base unit, if you have 
registered one of the handsets to another 
base unit, your base unit still contains the 
registration of that handset until it is erased 
from your base unit. Erase the handset 
registration from this unit as follows:
1.Press {MENU}.
2.Press {MUTE}.
3.Press {SET}.
4.Enter {3}{3}{5}.
5.Press {SET}.
6.Enter that handset number ({1} to {8}).7.Press {SET}.
(The name/number is an example.)
LWhen the displayed item was being copied to 
the destination unit, the directory memory 
was full. Copying was stopped. If you tried to 
copy all of the items, the displayed item and 
items after it have not been copied to the 
destination unit. Press {OFF} to exit the 
mode (page 39). Erase other stored items in 
the destination unit directory (page 38), then 
try again.
LIf “Directory full” is not displayed, 
copying was stopped for another reason, 
such as:
–the destination handset was out of range, 
or
–the destination unit user pressed {TA L K}, 
{SP-PHONE} or {DIGITAL SP-PHONE}.
LThe called handset has not been registered 
to the base unit or you selected your 
extension number.
LYou pressed {9} instead of entering an 
extension number. Enter the extension 
number ({0} to {8}).
LThe handset you tried to make a call has not 
been registered to the base unit. Register it 
(page 32, 77).
LThe handset has lost communication with the 
base unit. Walk closer to the base unit, and 
try again.
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							10. Help
83
For Fax Advantage assistance, call 1-800-435-7329. LWhen you tried to call another handset in the 
2-way radio mode;
–the handset was too far from your 
handset. Walk closer to the handset.
–2-way radio mode on the other handset is 
OFF (page 49).
–The called handset was talking with 
another handset in the 2-way radio mode.
LThe battery needs to be charged. Recharge 
the battery (page 20).
LRadio communication between the handset 
and the base unit is partially impaired.
LMore than one unit is in use, such as 
conducting an external/internal call. Try again 
later.
LAnother user is listening to messages. Try 
again later.
LYou tried to operate the answering machine 
remotely while the base unit user is viewing 
caller information.
Freq uently Asked  Que stio ns
10.3 When a function does 
not work, check here
10.3.1 Initial settings
I cannot hear a dial tone.
LIf you used a splitter to connect the unit, 
remove the splitter and connect the unit to the 
wall jack directly. If the unit operates properly, 
check the splitter.
LDisconnect the unit from the telephone line 
and connect the line to a known working 
telephone. If the working telephone operates 
properly, contact our service personnel to 
have the unit repaired. If the working 
telephone does not operate properly, contact 
your telephone company.
LThe power cord or telephone line cord is not 
connected. Check the connections.
LIf you connected the fax machine through a 
computer modem, connect the fax machine 
directly to a telephone line jack.
I cannot make calls.
LThe dialing mode setting is wrong. Change 
the setting (feature #13 on page 69, or page 
74).
The unit does not work.
LCheck the settings (page 16 and page 18 to 
page 20).
The unit does not ring.
LThe ringer volume is turned OFF. Adjust it 
(page 27, 28).
10.3.2 General
The unit displays “CHECK PAPER” though the 
paper is inserted.
LThe paper is inserted halfway. Insert it 
correctly (page 15) and press {SET} to clear 
the message.
The other party complains they only hear a 
fax tone and cannot talk.
LFAX ONLY mode is set. Tell the other party 
the number is only used for faxes.
LChange to TEL mode (page 53) or TAM/FAX 
mode (page 54).
LIf you use a Distinctive Ring service, turn 
AUTO ANSWER OFF so that the fax 
machine is in TEL mode.
LIf you use a Distinctive Ring service, make 
sure you have set the same ring pattern 
assigned by the telephone company (page 
56).
The {REDIAL/PAUSE}/{PAUSE/REDIAL} 
button does not function properly.
LIf this button is pressed while dialing, a pause 
will be inserted. If pressed immediately after 
a dial tone is obtained, the last number dialed 
will be redialed.
The receiving mode does not function 
properly.
LThe Distinctive Ring is set (feature #31 on 
page 70).
During programming, I cannot enter the code 
or ID number.
LAll or part of the numbers are the same as 
another code or ID. Change the number:
–remote operation ID (code): feature #11 
on page 69, or page 76,
–fax activation code: feature #41 on page 
71,
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							10. Help
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For Fax Advantage assistance, call 1-800-435-7329. –password for mailbox 2: feature #51 on 
page 71, or page 76,
–password for mailbox 3: feature #52 on 
page 71, or page 76.
LYou entered a one-digit number for the 
password of mailbox 2 or 3. Enter 2-digit 
number (00–99) (feature #51 on page 71, 
feature #52 on page 71, or page 76).
The ink film runs out quickly.
LThe help printing function, copy function, and 
reports also use ink film.
The unit beeps.
LRecording paper or ink film has run out. 
Press {STOP} to stop the beeps and install 
paper/ink film.
Whenever I try to retrieve my voice mail 
messages, I am interrupted by the fax tone.
LYou are probably entering *#9. This is the 
default setting for the fax activation code. If 
you use a voice mail service, turn the fax 
activation feature OFF or reprogram the 
activation code (feature #41 on page 71).
The speakerphone is not working.
LUse the speakerphone in a quiet room.
LIf you have difficulty hearing the other party, 
adjust the volume.
I cannot page the handset or base unit.
LThe called handset is too far from the base 
unit.
LThe called unit is in use. Try again later.
LIf more than one other user is using the 
handsets and base unit, you may not be able 
to page. Try again later.
While having an intercom call, tones are 
heard.
LSomeone is calling you from outside.
Press {TA L K}, {SP-PHONE} or {DIGITAL 
SP-PHONE} to answer the outside call.
The unit does not display the caller’s name 
and/or telephone number.
LYou need to subscribe to a Caller ID service.
LOther telephone equipment may be 
interfering with your phone. Disconnect it and 
try again.
LOther electrical appliances connected to the 
same outlet may be interfering with the Caller 
ID information.
LTelephone line noise may be affecting the 
Caller ID information.LThe caller requested not to send his/her 
information (page 40).
LIf a call is being transferred to you, the caller 
information will not be displayed.
The display exits the Caller ID List while 
viewing caller information.
LDo not pause for over 1 minute on the 
handset or 20 seconds on the base unit while 
searching.
10.3.3 Cordless handset
The handset does not work.
LMake sure that the battery is installed 
correctly (page 16).
LCharge the battery fully (page 20).
LClean the charge contacts and charge again 
(page 20).
LUnplug the AC adaptor to reset. Plug in, and 
try again.
LThe handset has not been registered to the 
base unit. Register the handset (page 32, 
77).
LRe-install the battery (page 16) and charge it 
fully.
The handset does not ring.
LThe ringer volume is set to OFF. Adjust it 
(page 27, 49).
LIf more than one other user is using the 
handsets and base unit, the handset/base 
unit may not ring. Those users will hear 
incoming call tones (feature #73 on page 72, 
or page 74). “INCOMING CALL” will be 
displayed on the base unit.
The display shows “No link to base. 
Walk closer to base and try again.” 
and an alarm tone sounds.
LThe handset is too far from the base unit.
Move closer and try again.
LPlug in the AC adaptor.
LRaise the base unit antennas.
Static, sound cuts in/out, fades. Interference 
from other electrical units.
LUse the handset and the base unit away from 
other electrical appliances.
LMove closer to the base unit.
LPress {
						

							10. Help
85
For Fax Advantage assistance, call 1-800-435-7329.
The handset stops working while being used.
LPlace the handset on the charger, and 
disconnect the power cord to reset the unit. 
Connect the power cord, and try again.
I cannot store an item in the navigator 
directory.
LYou cannot store an item in the directory 
while the handset is in the talk, 
speakerphone, intercom or room monitor 
mode, 2-way radio mode or in the remote 
operation mode.
LDo not pause for over 1 minute while storing.
While storing an item in the navigator 
directory, the handset starts to ring.
LTo answer a call, press {TA L K} or {SP-
PHONE}. Storing will be canceled. Store the 
name and number again.
I cannot redial by pressing {PAUSE/REDIAL}.
LIf the last number dialed was more than 32 
digits long, the number will not be redialed 
correctly.
“Recharge battery” is displayed, 0688754 
flashes or the handset beeps intermittently.
LCharge the battery fully (page 20).
“Charge for 15HRS” and 68885 are 
displayed and the handset does not work.
LThe battery has been discharged. Charge 
the battery fully (page 20).
I charged the battery fully, but “Recharge 
battery” is still displayed and/or 0688754 
continues to flash, or “Charge for 15HRS” 
and 68885 are displayed.
LClean the charge contacts and charge again 
(page 20).
LIt is time to replace the battery (page 16).
I cannot receive documents by pressing 
{*}{#}{9} on the handset.
LYou must set the remote fax activation to ON 
(feature #41 on page 71) beforehand.
LPress {*}{#}{9} firmly.
LThe memory is full of received documents 
due to a lack of recording paper or a 
recording paper jam. Install paper or clear the 
jammed paper.
The handset display is blank.
LCharge the battery fully (page 20).
I cannot make a call with the handset.
LYou cannot make a call when the handset is 
in the remote operation mode. Exit the mode 
by pressing {OFF} (page 64).
LIf the 2-way radio mode is ON, turn it OFF 
(page 49).
I cannot make a call even if the line is free.
LIf more than one other user is using the 
handsets and base unit, you may not be able 
to make a call. Try again later.
I cannot have a conversation or listen to 
messages using the headset.
LMake sure that an optional headset is 
connected properly (page 17).
LIf “SP-phone” or “SP” is displayed on the 
handset, press {TA L K} to switch to the 
headset.
I cannot program items.
LProgramming is not possible while the 
handset is being used.
LDo not pause for over 1 minute while 
programming.
LMove closer to the base unit.
L{v}, {e}, {} may have been 
pressed when you picked up the handset. 
Press {OFF} and try again.
LIf more than three other users are using the 
handsets, you may not be able to program. 
Try again later.
LIf the 2-way radio mode is ON, turn it OFF 
(page 49).
I cannot register a handset to the base unit.
LCharge the battery fully (page 20).
LThe maximum number of handsets have 
already been registered to the base unit.
LAlthough you may be using fewer than 8 
handsets with your base unit, if you have 
registered one of the handsets to another 
base unit, your base unit still contains the 
registration of that handset until it is erased 
from your base unit. Erase the handset 
registration from this unit as follows:
1.Press {MENU}.
2.Press {MUTE}.
3.Press {SET}.
4.Enter {3}{3}{5}.
5.Press {SET}.
6.Enter that handset number ({1} to {8}).
7.Press {SET}.
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							10. Help
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For Fax Advantage assistance, call 1-800-435-7329.
10.3.4 Fax – sending
I cannot send documents.
LThe other party’s fax machine is busy or has 
run out of recording paper. Try again.
LThe other party’s machine is not a fax 
machine. Check with the other party.
LThe other party’s fax machine rings too many 
times. Send the fax manually (page 50).
I cannot send a fax overseas.
LUse the overseas transmission mode 
(feature #23 on page 69).
LAdd two pauses at the end of the telephone 
number or dial manually.
The other party complains that letters on 
their received document are distorted or not 
clear.
LIf your line has special telephone services 
such as call waiting, the service may have 
been activated during fax transmission. 
Connect the unit to a line that does not have 
these services.
LAn extension telephone on the same line is 
off the hook. Hang up the extension 
telephone and try again.
LTry copying the document with this unit. If the 
copied image is clear, there may be 
something wrong with the other party’s 
machine.
The other party complains that smudges or 
black lines appear on their received 
document.
LThe glass or rollers are dirty. Clean them 
(page 90).
10.3.5 Fax – receiving
I cannot receive documents.
LWhen you have a single telephone line and 
subscribe to a voice mail service, you must 
also subscribe to a Distinctive Ring service 
(page 56).
LThe film is empty. Replace the film with a new 
one (page 14).
I cannot receive documents automatically.
LThe receiving mode is set to TEL mode. Set 
to TAM/FAX mode (page 54) or FAX ONLY 
mode (page 55).
LThe time taken to answer the call is too long. 
Decrease the number of rings in feature #06 
(page 69).LThe greeting message is too long. Record a 
shorter message (page 61).
The display shows “CONNECTING.....”, but 
faxes are not received.
LThe incoming call is not a fax. Change the 
receiving mode to TAM/FAX mode (page 54) 
or TEL mode (page 53).
A blank sheet is ejected.
LIf a blank sheet is ejected after the received 
document is printed out, the receiving 
reduction rate is not programmed correctly. 
Program the proper rate in feature #36 (page 
70).
LThe other party placed the document in their 
fax machine facing the wrong way. Check 
with the other party.
A white line or a smudge appears on your 
recording paper.
LThe glass or rollers are dirty. Clean them 
(page 90).
The printing quality is poor.
Please do not reuse the ink film!
Please use genuine Panasonic replacement 
film. Refer to page 9 for further details.
LThe other party sent a faint document. Ask 
them to send a clearer copy of the document.
LThe thermal head is dirty. Clean it (page 91).
LSome paper has instructions recommending 
which side to print on. Try turning the 
recording paper over.
LYou may have used paper with a cotton 
and/or fiber content that is over 20%, such as 
letterhead or resume paper. We recommend 
smooth paper such as “Hammermill Jet Print” 
for clearer printing.
I cannot receive documents by pressing 
{*}{#}{9} on the handset.
LYou must set the remote fax activation to ON 
(feature #41 on page 71) beforehand.
LPress {*}{#}{9} firmly.
LThe memory is filled with received 
documents due to a lack of recording paper 
or a recording paper jam. Install paper (page 
15) or clear the jammed paper (page 88).
The other party complains that they cannot 
send a document.
LThe memory is filled with received 
documents due to a lack of recording paper 
or a recording paper jam. Install paper (page 
15) or clear the jammed paper (page 88).
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							10. Help
87
For Fax Advantage assistance, call 1-800-435-7329. LThe unit is not in TAM/FAX or FAX ONLY 
mode. Select the desired mode using feature 
#77 (page 73) and press {AU TO  A N SW E R} 
repeatedly until TAM/FAX or FAX ONLY 
mode is displayed.
I cannot select the desired receiving mode.
LIf you want to set TAM/FAX or FAX ONLY 
mode:
–select the desired mode using feature #77 
(page 73), and
–press {AUTO ANSWER} repeatedly until 
the desired mode is displayed.
LIf you want to set TEL mode:
–press {AUTO ANSWER} repeatedly until 
TEL mode is displayed.
10.3.6 Copying
The unit will not make a copy.
LThe film is empty. Replace the film with a new 
one (page 14).
LYou cannot make a copy during 
programming.
LYou cannot make a copy during a telephone 
conversation.
A black line, white line or smudge appears on 
the copied document.
LThe glass or rollers are dirty. Clean them 
(page 90).
The copied image is distorted.
LThe thermal head is dirty. Clean it (page 91).
The printing quality is poor.
Please do not reuse the ink film!
Please use genuine Panasonic replacement 
film. Refer to page 9 for further details.
LSome paper has instructions recommending 
which side to print on. Try turning the 
recording paper over.
LYou may have used paper with a cotton 
and/or fiber content that is over 20%, such as 
letterhead or resume paper. We recommend 
smooth paper such as “Hammermill Jet Print” 
for clearer printing.
10.3.7 Answering machine
I cannot listen to messages from a remote 
location.
LPress the remote operation ID (code) 
correctly and firmly (feature #11 on page 69, 
or page 76).
LIf the unit announces “Enter Mailbox 
password.”, mailbox 2 or 3 has a password. 
Enter the password (feature #51 on page 71, 
feature #52 on page 71, or page 76).
LThe unit is not in TAM/FAX mode. Change to 
TAM/FAX mode (page 67).
Messages in the mailbox do not play back.
LThe mailbox password is wrong. Enter the 
correct password.
–For mailbox 2, see feature #51 on page 
71, or page 76.
–For mailbox 3, see feature #52 on page 
71, or page 76.
The other party complains that they cannot 
leave a voice message.
LThe recording time is set to “GREETING 
ONLY”. Select “1 MIN”, “2 MIN” or “3 MIN” 
(feature #10 on page 69, or page 75).
LThe memory is full. Erase unnecessary 
messages (page 63, 65, 67).
I cannot operate the answering machine with 
the handset.
LSomeone is operating the answering 
machine.
LYou are too far from the base unit. Move 
closer to the base unit.
During message playback, incoming call 
tones are heard.
LTo answer the call, if you are using the base 
unit, press {DIGITAL SP-PHONE}. If you are 
using the handset, press {TA L K} or {SP-
PHONE}. For playback, start again from the 
beginning after hanging up.
I cannot erase messages in a mailbox.
LWhile another user is accessing the mailbox 
or a caller is leaving a message in the 
mailbox, you cannot erase messages in the 
same mailbox.
Caller ID information does not display during 
message playback (page 65).
LThe caller information will not be displayed
–if a message is recorded by using 
{MEMO} (page 62),
ABC
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							10. Help
88
For Fax Advantage assistance, call 1-800-435-7329. –if a call is transferred to a mailbox, and the 
caller leaves a message (page 63), or
–if the same caller calls again (page 40).
10.3.8 If a power failure occurs
LThe unit will not function.
LThe unit is not designed for making 
emergency telephone calls when the power 
fails. Alternative arrangements should be 
made for access to emergency services.
LFax transmission and reception will be 
interrupted.
LIf delayed transmission (feature #25, page 
70) is programmed and the start time occurs 
during a power failure, transmission will be 
attempted shortly after power is restored.
LIf any fax documents are stored in the 
memory, they will be lost. When power is 
restored, a power down report will be printed 
out stating which contents in the memory 
have been erased.
Jams
10.4 Recording paper jams
10.4.1 When the recording paper 
has jammed in the unit
The display will show the following.
PAPER JAMMED
1Open the front cover (1) by pulling up the 
center part (2).
2Release the back cover by pushing the green 
button (1) on the right side of the unit.
ORRelease the back cover by pushing in the 
green lever (2) in the unit.
3Open the back cover (1).
4Remove the jammed recording paper (1).
12
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1
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0519_FPG381.book  Page 88  Monday, May 19, 2003  6:46 PM