Panasonic Hx A500 Owners Manual

							- 81 -
∫
Indication of connection to 
Wi-Fi
∫ Indication of connection to 
other devices
∫ Confirmatory indications
/ Wi-Fi connection status 
(Wireless access point 
connection) ( l57)
/ Wi-Fi connection status (Direct 
connection) ( l57)
/
//
Wi-Fi mode icon ( l57)
Accessing the card ( l71)
microSD card is not inserted or 
is incompatible. 
						

							- 82 -
Major confirmation/error messages to be indicated on the screen in text.
About recovery
If faulty management information is found, the messages may appear and a repair is performed. 
(Repairing may take time depending on the error.)
≥Use a sufficiently charged battery.
≥ Depending on the condition of the data, it may not be possible to completely repair the data.
≥ If recovery fails, it will not be possible to play back files recorded before the unit turned off.
≥ When data recorded on another device is recovered, it may not be possible to play back the data 
on this unit or the other device.
≥ If recovery fails, turn the unit off and on again after waiting a while. If recovery fails repeatedly, 
format a media on the unit. Please be aware that if a media is formatted, then all the data 
recorded on the media will be erased.
Others
Messages
CHECK CARD.
This card is not compatible or it cannot be recognized by the unit.
If this message appears even though motion pictures and still pictures are recorded on an 
microSD card, the card may be unstable. Reinsert the microSD card, then turn the unit off and 
then on again.
No wireless access point found
≥Check the Wi-Fi set up of your wireless access point and smartphone.
≥ [WPS Connection] can establish a connection only between two devices: this unit and a 
device that will connect to this unit. Check if multiple devices are trying to establish a 
connection in the WPS waiting state simultaneously.
≥ Read page 64  if the Wi-Fi connection cannot be established.
Connection failed. Please check network settings of connected device.
≥It may be impossible to connect from some Web services such as “LUMIX CLUB” and 
USTREAM. Try to reconnect after waiting a short while.
≥ Read page 64  if the Wi-Fi connection cannot be established.
Network disconnected.
≥When using [Wireless Network Mode], if you do not operate the DLNA-compatible device you 
are connected to for a while, it will be displayed. Check the status of the DLNA device you are 
connected to. 
						

							- 83 -
∫
It is not a malfunction in following cases
Others
Troubleshooting
The lens or LCD monitor 
fog up. ≥
This is due to condensation. It is not a malfunction. Please 
refer to page  5.
The alert sound and 
shutter sound are low. ≥
This is for ensuring the waterproof performance of this unit, 
and not a malfunction. Opening and closing the side cover will 
restore the original volume.
Power
ProblemCheck points
This unit cannot be turned 
on.
This unit does not stay on 
long enough.
Battery runs down quickly. ≥
Charge the battery again to ensure it is sufficiently charged. 
(l 11)
≥ In cold places, the battery using time becomes shorter.
≥ If the operating time is very short even after the battery has 
been recharged sufficiently, the battery has worn out. Consult 
with your dealer.
Recording
ProblemCheck points
This unit arbitrarily stops 
recording. ≥
Use a microSD card that can be used for motion picture 
recording. ( l14)
≥ The recordable time may have shortened due to the 
deterioration of the data writing speed or repeated recording 
and deletion. Using this unit, format the microSD card. ( l20)
≥ If you use a microSD card with a SD Speed Class Rating 
lower than Class 6 in [SLOW MOTION] ( l31), recording 
may stop suddenly. ( l14)
≥ If you use a microSD card with a SD Speed Class Rating 
lower than Class 10 when [PIXELS / FRAME RATE] ( l32) is 
set to [3840 k2160/30p], recording may stop suddenly. ( l14)
Color balance of images is 
strange when recording in 
a place such as a 
gymnasium. ≥
In a place with multiple light sources, such as a gymnasium or 
a hall, set the White Balance setting to   (Indoor 2). If you 
cannot record clearly with the   (Indoor 2), set it with 
[CUSTOM]. ( l35)
Recorded motion pictures 
flicker.
Horizontal lines appear in 
recorded images. ≥
If you record an image with [1280 k720/120fps] or [848 k480/
240fps] in [SLOW MOTION], flickering or horizontal lines may 
appear under fluorescent lighting. ( l32) 
						

							- 84 -
With a PC
ProblemCheck points
When connected by the 
USB cable, this unit is not 
detected by the PC. ≥
If this unit is turned off, this unit starts charging when it is 
connected to a PC.
≥ After re-inserting the microSD card into this unit, reconnect 
the supplied USB cable.
≥ Select another USB terminal on the PC.
≥ Check the operating environment. ( l72, 77 )
≥ Connect the supplied USB cable again after restarting the PC 
and turning on this unit again.
≥ Even if you connect this unit to a PC, it does not recognize 
this unit as a card reader while a Wi-Fi mode is running.
Move the joystick left to end the Wi-Fi mode, and re-connect 
the supplied USB cable.
When the USB cable is 
disconnected, an error 
message will appear on 
the PC. ≥
To disconnect the USB cable safely, double-click the   icon 
in the task tray and follow the instructions on the screen. 
(Windows)
Cannot see the PDF 
operating instructions for 
HD Writer WE 2.0. ≥
You will need Adobe Acrobat Reader 5.0 or later or Adobe 
Reader 7.0 or later to read the PDF operating instructions for 
HD Writer WE 2.0. 
						

							- 85 -
About the Wi-Fi function
ProblemCheck points
Cannot connect to 
wireless access point or 
smartphone. ≥
Read page 64  if the Wi-Fi connection cannot be established.
When looking at the 
recording screen or 
playing back an image on 
the smartphone, mosaic-
like noise appears and the 
motion is not  smooth. ≥
Depending on the smartphone or radio wave conditions, 
when you play back a motion picture, mosaic-like noise may 
appear on the screen and the motion may not be smooth. 
(The images to be recorded are not affected.)
A motion picture file is 
created that is longer than 
the recording time. ≥
Recording in [SLOW MOTION] (l31) will create a motion 
picture file that is longer than the recording time. For example, 
the playback time of a motion picture recorded in [848
k480/
240fps] (1/8 slow-motion) will be 8-times longer than the actual 
recording time. (
l32 )
This unit does not change 
to Playback mode. ≥
When this unit is recording a motion picture, “Image App” 
cannot change to Playback mode.
Files cannot be played 
back. ≥
If a high-quality motion picture is copied to a smartphone, it 
may not be able to be played back on the smartphone. ( l32)
This unit does not turn off, 
even after closing “Image 
App”. ≥
This unit can be turned off by tapping    # [CAMERA 
FUNCTION]  # [Camera power off] on the “Image App” 
screen.
I have forgotten the Login 
ID or Password for the 
“LUMIX CLUB”. ≥
Check the information in the login screen of “LUMIX CLUB”.
http://lumixclub.panasonic.net/eng/c/
Live broadcasting does 
not work even if live 
broadcasting is set. ≥
Live broadcasting does not work when the clock setting is 
ahead of or behind the actual time. Set the clock correctly. 
(l 17)
Others
ProblemCheck points
If the microSD card is 
inserted in this unit, it is 
not recognized. ≥
If the microSD card is formatted on a PC, it may not be 
recognized by this unit. Use this unit to format microSD cards. 
(l 20) 
						

							- 86 -
Keep this unit as far away as possible from 
electromagnetic equipment (such as 
microwave ovens, TVs, video games etc.).
≥If you use this unit on top of or near a TV, the 
pictures and/or sound on this unit may be 
disrupted by electromagnetic wave radiation.
≥ Recorded data may be damaged, or pictures 
may be distorted, by strong magnetic fields 
created by speakers or large motors.
≥ Electromagnetic wave radiation generated by 
microprocessors may adversely affect this 
unit, disturbing the pictures and/or sound.
Do not use this unit near radio transmitters 
or high-voltage lines.
≥ If you record near radio transmitters or 
high-voltage lines, the recorded pictures and/
or sound may be adversely affected.
Make sure to use the supplied cable.
Do not extend the cable.
Do not spray insecticides or volatile 
chemicals onto this unit.
≥ If this unit is sprayed with such chemicals, its 
body may be marred and the surface finish 
may peel off.
≥ Do not leave rubber or plastic products in 
contact with this unit for a long time.
When you use this unit in a sandy or dusty 
place such as a beach, do not let sand or 
fine dust get into the body and terminals of 
this unit.
≥ Sand or dust may damage this unit. (Care 
should be taken when inserting and removing 
a card.)
Do not use this unit in strenuous sports 
involving impacts and collisions.
When carrying this unit, do not drop or 
bump it.
≥ A strong impact can break this unit’s casing, 
causing it to malfunction. Cleaning
≥
Before cleaning, pull the USB cable from the 
PC, and then wipe this unit with a soft, dry 
cloth.
≥ If this unit is very dirty, dip a cloth in water and 
squeeze firmly, and then wipe this unit with 
the damp cloth. Next, dry this unit with a dry 
cloth.
≥ Use of benzine, paint thinner, alcohol, or 
dishwashing liquid may alter the camera body 
or peel the surface finish. Do not use these 
solvents.
≥ When using a chemical dust cloth, follow the 
instructions that came with the cloth.
Do not use this unit for surveillance 
purposes or other business uses.
≥ This unit was designed for consumer 
intermittent use. It was not intended for 
continuous use, or for any industrial or 
commercial application resulting in prolonged 
use.
≥ In certain situations, continuous use could 
cause this unit to overheat and cause a 
malfunction. Such use is strongly 
discouraged.
When you are not going to use this unit for 
an extended time
≥ Store this unit in a cool place with minimal 
humidity, and with a constant temperature 
where possible (recommended temperature: 
15 oC to 25 oC (59  oF to 77 o F), recommended 
humidity: 40%RH to 60%RH).
≥ Always remove the card from this unit.
≥ When storing this unit for an extended time, it 
is recommended that you charge it once 
every year.
≥ The battery discharges slowly even if this unit 
is not used. The remaining battery level will 
decrease when this unit is not used for an 
extended time.
≥ When storing this unit in a cupboard or 
cabinet, it is recommended that you place a 
desiccant (silica gel) in with it.
Others
Cautions for use
About this unit
This unit and the microSD card become 
warm during use. This is not a 
malfunction.
Terminate usage of Armband Case/Head 
mount/Headband if a feeling of 
discomfort arises, including any skin 
reactions. 
						

							- 87 -
When the Wi-Fi function is used, the SSID, 
Password, and other personal information will 
be included in this unit.
Disclaimer
≥Information including personal information 
may be altered or vanish due to erroneous 
operation, effect of static electricity, accident, 
malfunction, repair, or other handlings.
Please note in advance that Panasonic is not 
liable in any way for any direct or indirect 
damage from the alteration or vanishing of 
information or personal information.
When requesting a repair, transferring to 
another party, or disposing.
≥ After making a copy of personal information, 
always delete information such as personal 
information and wireless LAN connection 
settings that you have saved within this unit 
with [RESET Wi-Fi SETTINGS]/[Delete 
account]. (l 67, 70 )
≥ Remove the Memory Card from this unit 
when requesting a repair.
≥ Settings may return to factory default when 
this unit is repaired.
≥ Please contact the dealer where you 
purchased this unit or Panasonic if above 
operations are not possible due to 
malfunction.
When transferring to another party, or 
disposing of the Memory Card, please refer 
to “When disposing of or giving away the 
microSD card, note that:”.
When uploading images on web services
≥ Images may contain information that can be 
used for identifying individuals such as titles 
and recording dates. When uploading images 
on web services, check carefully, and then 
upload.
≥ The memory capacity listed on the microSD 
card label is the total of the capacity that is 
used for protection and management of 
copyright, and capacity that can be used 
normally with this unit and computer.
≥ Do not subject the microSD card to strong 
shocks, bend it or drop it.
≥ Data on the microSD card may be damaged 
or deleted due to electrical noise, static  electricity or malfunctions with this unit or the 
microSD card.
When the microSD card is being accessed 
(when   is displayed or the access lamp 
is lit), do not perform the following: jRemove the microSD card
j Turn the unit off
j Insert and remove the USB cable
j Expose the unit to vibrations or shock
When disposing of or giving away the 
microSD card, note that:
≥ Formatting and deletion of data on this unit or 
computer only changes the file management 
information and does not completely delete 
the data in the microSD card.
≥ It is recommended that the microSD card is 
physically destroyed or the microSD card is 
physically formatted using this unit when 
disposing of or giving away the microSD 
card.
To physically format the microSD card, select 
[SETUP] # [FORMAT MEDIA] # [YES] from 
the menu, and then press and hold the 
recording start/stop button for about 3 seconds. 
When the microSD card data deletion screen 
appears, select [YES], and then follow the on-
screen instructions.
≥ The customer is responsible for the 
management of the data in the microSD card.
Cautions for using a microSD card
≥ Do not expose the terminals of the microSD 
card to water, dirt or dust.
≥ Do not place microSD cards in the following 
areas:
jIn direct sunlight
j In very dusty or humid areas
j Near a heater
j Locations susceptible to significant 
difference in temperature (condensation 
can occur.)
j Where static electricity or electromagnetic 
waves occur
≥ To protect microSD cards, return them to their 
cases when you are not using them.
About personal information
About the microSD card 
						

							- 88 -
≥When the LCD screen is dirty or 
condensation has occurred, please wipe it 
using a soft cloth such as eyeglass cleaner.
≥ When the unit has become very cold, for 
example due to storage in a cold area, its 
LCD monitor will be slightly darker than usual 
immediately after the unit is turned on. The 
normal brightness will be restored when the 
unit’s internal temperature rises.
To update the firmware of this unit, copy the 
firmware update file to the microSD card, insert 
it into this unit, and perform [FIRMWARE 
UPGRADE] in the [SETUP] menu. ( l21)
The battery used in this unit is a 
rechargeable lithium-ion battery. It is 
susceptible to humidity and temperature 
and the effect increases the more the 
temperature rises or falls.
If the operating time is very short even after 
the battery has been recharged, the battery 
has worn out.
Consult with your dealer.
LCD monitor
Extremely high precision technology is 
employed to produce the LCD Monitor 
screen. The result is more than 99.99% 
effective dots with a mere 0.01% of the dots 
inactive or always lit. However, this is not a 
malfunction and does not affect the recorded 
picture.
About firmware updates
For the latest update information, check 
the support website below. (As of April 
2014)
http://panasonic.jp/support/global/cs/e_cam/
index.html
(This site is English only.)
About the battery 
						

							- 89 -
microSD cards are only mentioned with their main memory size.
The stated times are the approximate recordable times for continuous recording.
[NORMAL SHOOTING]
[SLOW MOTION]
AFavors image quality
B Favors Recording time
≥ “h” is an abbreviation for hour, “min” for minute and “s” for second.
≥ The default setting is [1920 k1080/30p].
≥ The recordable time may be reduced when lot of action scenes and recorded or recording of 
short motion picture is repeated.
Others
Approximate recordable time
Pixels/
Frame rateTransfer 
rate (VBR)microSD card
4 GB 8 GB 16 GB 32 GB
[3840k 2160/
30p]Max.
72 Mbps 7min 14min 28min 55min
[1920k
1080/
60p]Max.
28 Mbps 19min 40min 1h20min 2h40min
[1920k
1080/
30p]
Average
15 Mbps 35min 1h10min 2h20min 4h40min
[1280
k720/
60p]
[1280 k720/
30p]Average 9Mbps 1h 2h 4h10min 8h20min
[848
k480/
30p]Average
4.5 Mbps 1h50min 3h40min 7h30min 15h
Pixels/
Frame rateTransfer 
rate (VBR)microSD card
4 GB 8 GB 16 GB 32 GB
[1920k 1080/
60fps]Average
15 Mbps 15min 30min 1h 2h
[1280
k720/
120fps]Average 9Mbps
13 min 27 min 55 min 1 h 50 min
[848k480/
240fps]Average
4.5 Mbps



 
						

							- 90 -
microSD cards are only mentioned with their main memory size.
The stated number is the approximate number of recordable pictures.
≥The number of recordable pictures depends on the subject being recorded.
Others
Approximate number of recordable 
pictures
Picture sizeAspect ratiomicroSD card
4 GB 8 GB 16 GB 32 GB
[16.3M] (5376 k3024)
16:9 400 800 1600 3300[8.3M] (3840
k2160) 750 1500 3000 6000
[5.3M] (3072k1728) 1100 2200 4500 8500