Panasonic Household Massage Lounger Epma73 Operating Instructions

							EN52
Q&A
Usage situation
Q
  Can I use the unit if I have an illness that requires regular 
medical attention?
A
 Consult your doctor before using this 
unit.
Massage is a form of stimulation by tactile 
pressure in which pressure is applied to 
the muscles to relax them and improve 
circulation. This may exacerbate some 
illnesses. Be sure to consult a doctor if you 
have an illness.
(See pages EN5-6.) 
Usage method
Q
  Is it possible to massage only the upper body or legs?
A
 Yes.
Massaging only the upper body
Store the leg rest and raise the comfort 
cushion to expose the backrest and pillow.
Massaging only the legs
Use the leg & sole massage section with the 
comfort cushion on the backrest.
(For details on opening the leg & sole 
massage section, see page EN20.)
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							EN53

Place a cushion on the 
seat and sit firmly.Recline the backrest 
and slide your body 
down.

Q
 During body scanning or a massage, 
the buttons flashed, five short beeps 
sounded (

 was displayed) 
and the operation stopped. What 
happened? 
A
 Body scanning and the massages 
stop for safety reasons if the body 
cannot be detected for one of the 
following reasons:
① The user is not sitting.
② The head and/or back is not touching the 
backrest.
③ A cushion is placed against the backrest  or the user is wearing thick clothing.
Sit firmly, lean gently back so that your 
head touches the pil low,
 press  and 
then press 
 to start again.
④ The comfort cushion is not raised.
Q
  The correct shoulder position  cannot be found during body 
scanning. (The wrong position is 
used every time.)
A
 Correct body scanning may not be 
possible for some sitting positions 
(such as leaning forward.)
Adjust the shoulder position using the 
POSITION button. (See page EN27.)  
For more correct scanning, sit firmly in the 
unit and lean back gen tly so that yo
ur head 
is touching the pillow (backrest).
Body scanning*
Q
  How does body scanning work? 
A
 The shoulder position is detected by 
the following mechanism.
① The massage heads rise up the back to  the base of the neck, making a series of 
short beeps.
② The massage heads protrude. (If the shoulder position is wrong, the 
massage heads move further up and 
repeat this step until they find the 
shoulders.)
③ The massage heads slowly lower to the shoulder position.
④ A tapping action is performed in the shoulder position for around 12 seconds. 
◦ Press 
 to complete body scanning 
and start the massage, even during this 
tapping action.
*  Body scanning = action of measuring the  body.
Q
  Can people shorter than 140 cm or taller than 185 cm still use it?
A
 Yes.
The following methods are recommended, 
as the correct shoulder position may not be 
found during body scanning.  ◦ 
Body scanning can be performed correctly for 
heights between approx. 140 cm (55.1 i n.) and 
185 cm (72.8 in.).
  ▶Continued on the next page
Q&A/Important  Notes
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							EN54
Q&A（Continued）
Hand & arm massages
Q
  The intensity in the left hand & arm differs from that in the right.
A
 Only one hand at a time is strongly 
massaged so that the massage can be 
immediately stopped using the other 
hand in the event of an abnormality or 
danger.
Q
 Red marks are left on the underside 
of my hands/arms after a hand & 
arm massage.
A
 Marks may remain on the hands and 
arms after use. These e ventually
 fade 
and are not a problem.
Q
 Arm air pressure is applied more 
times on one side than on the other 
during the automatic courses.
A
 Changing settings such as intensity 
(back or air) or position can cause air 
pressure to be applied on one side  more than on the other. This is not an 
abnormality.
◦ The air action works in connection with the  back massage, so changing the settings 
can change the  air action.
Operating sounds during air 
massage
Q
  A rattling sound occurs under the seat during the air massage. Is this 
a malfunction?
A
 This is an operating sound that 
is designed to occur during air 
massages. It is not a malfunction.
Upper body massage
Q
  The automatic course is not strong enough even at the strongest 
setting or are too strong even at 
the weakest setting.
A
 Try the following methods.

Recline the backrest. The extra body weight 
adds intensity to the massage.

Place a piece of fabric or blanket between you 
and the backrest to decrease the sensation of 
the massage heads.
If you feel too strong at your lower back, you 
can also push the lower b ack air button to 
discharge some of the air in the lower back 
area. This decreases the sensation.
Q
  There is a delay in movement when  adjusting the position.
A
 The chair may not move immediately 
depending on when the POSITION 
button is pushed.
 
(There may be a small time lag. This 
is not an abnormality.)
If long beeps sound when the button is 
pushed, this means that it is at the furthest 
position and  cannot move any further.
Q
  The height (intensity) on the left 
feels different to that on the right. 
Is this OK?
A
 It is designed to differ in some cases.
An alternating tapping mechanism is used 
to create a more natural sensation. The 
massage heads therefore do not move in 
unison in some massages.
The height (intensity) on the left differs from 
that on the right in these massages. This is 
not a malfun ction.
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							EN55
Reclining
Q
 The angle of the backrest, leg rest 
or armrest automatically changes at 
times.
A
 The angle automatically changes in 
the following cases.
① When automatic course, stretch action or manual operation are started.
The chair automatically reclines to the  massage position.
The angle does not change if the chair is 
already reclined to the massage position 
or further.
Leg rest
Q
  When storing the leg rest, the leg rests stop rotating when the leg 
rest rotation lock release lever is 
released while they are rotating.
A
 The leg rests are designed to stop 
partway for safety reasons.
◦ If this happens, rotate them to the correct 
position.
② 
When  is pressed to end the massage.
The chair automatically returns to the  upright position.
◦Only the leg rest returns to the original 
position if the massage is completed 
according to the 16-minute timer.
◦ If 
 is pressed to end the massage, 
all operations immediately stop and the 
angle does not automatically change. Reclines 
around 
20°
Raises 
around 60°
Controller
Q
  The controller holder is unsteady. 
A
 Tighten the controller holder fixing 
screw.
If the controller holder comes off, loosen 
the controller holder fixing screw, place the 
holder in and tighten the fixing screw again.
Controller holder
Controller ho
lder 
f

ixing screw
▶Continued on the next page
Q&A/Important  Notes
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							EN56
Other
Q
  The noise grows louder after using the chair for a long time.
A
 This may be a malfunction. Contact the 
nearest authorized service center for 
an inspection and repair.
Q
  Is there a timer function?
A
 Yes.
To prevent overuse, the massage 
automatically ends around 16 minutes after 
starting. When the timer ends, the leg rest 
automatically lowers and the massage heads 
are stored.
Press  to use again.
◦ Take a break of around 10 minutes after 
using for 16 minutes.
◦ 
Do not use more than twice (30 minutes) 
per day.
Q
  The leg & sole massage section  doesn ’
t get warm.
A
 The   Foot Heat¡  warms the toe portion 
of the cloth. Place feet so that they 
are firmly pressed against the   Heat¡ 
(heater) section. 
Raise the leg & sole massage section 
during use so that soles of your feet 
touch this sec tion to fe
el the heat from 
the heater section. 
You can also place a blanket over your knees 
and lower legs to feel even warmer.
Q&A 
（Continued）
Q
  What precautions should I take to 
transport the unit when moving?
A
 Take the following precautions:
◦ Recline the backrest and raise the 
massage heads to around the center of 
the backrest. This moves the center of 
gravity to the center of the unit and makes 
it easier to move.
◦

  Do not move the chair while a person is 
sitting in it.
① Press 
 to turn the power on.
②  Press 
 to recline the backrest.
③ Select an automatic course when the  power is on. 
◦ 
The massage heads move. An error 
occurs and the movement stops when 
they reach the center of the backrest.
④  Press  to turn the power off.  
◦ Be sure to press 
, as  
automatically raises the backrest.
⑤Turn the power switch  “off” and remove 
the power plug (see page EN45.)
If you need to move the chair with the 
backrest upright, follow the steps below.
(1)  Follow steps ①→③→④ above and raise  the massage heads to the center.
(2)  Turn the controller power on again, raise 
the backrest and press 
 to turn off the 
power.
◦ Handle the chair with care. If you do  not have the original box, use packing 
materials to prevent damage or vibration.
◦ When packing, check that the power 
cord and controller cord are not wrapped 
around the main unit and take measures 
such as placing them on the seat with 
the controller to ensure that they do not 
scrape against the ground while moving.Hold down the 
two but
tons 
u

ntil long 
beeps sound.
Massage 
heads
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							EN57
Troubleshooting
ProblemCause and Remedy
The unit stops during 
operation.
For safety purposes, operation may stop when 
excessive force is applied to the unit.
Turn off the power switch, wait 10 seconds and then switch it back 
on for operation.
It is not possible to recline the unit.
The leg rest cannot be raised or 
lowered.
( All the displays and buttons on the controller will flash and then turn off.)
If the unit encounters an obstacle or if excessive force is exerted on it 
during operation, in the interests of safety the unit will come to a stop.
When all displays and buttons are flashing and the backrest or the leg 
rest has stopped, turn off the power of the unit once, turn   on¡ the 
power again after approximately 10 seconds, and then operate the unit.
The massage heads do not 
come up to the shoulder or 
neck.If your head does not contact the pillow or your back does not contact the backrest, 
the shoulder position may be detected as lower than the actual position during the 
body scanning. Sit on the seat in the deepest position and put your head on the 
pillow, and then repeat the operations again from the start.
  See page EN26.
The height of the left and right 
massage heads is different.An alternating tapping method is employed, which means that this phenomenon 
will naturally occur. There is nothing wrong with the unit.
  See page EN54.
Reclining does not take place even though 
a massage is started in automatic course.
(The seat does not automatically recline.)
Automatic reclining will not activate when the backrest is reclined 
to flat position more than massage position and leg rest is in upper 
position.  See page EN55.
The backrest does not 
return to the upright 
position.If the unit is stopped by automatic shut-off or by pressing , it will not return automatically. 
(To return from the reclined position to the original position, press 
 twice.)
Investigate the   Problem¡ and follow appropriate the   Cause and Remedy¡ below. 
If the problem still exists after following the remedy, contact an authorized service center. 
 Heat¡ massage heads do 
not get warm.  Ô is set to Off.
Ô 
Sense of warmth from the massage heads differs depending on your body 
shape, the massage body part, massage action, clothing, and room temperature.
The   Foot Heat¡  does not 
get warm.
Ô  is set to Off.
Ô  The   Foot Heat¡  warms the toe portion of the cloth.
 
Sense of warmth from the   Heat¡ (heater) section differs depending on 
your body shape, the massage body part, massage action, clothing, and 
room temperature.  
Raise the leg/sole massage section during use so that soles of your feet 
touch this section to feel the heat from the heater section. You can also 
place a blanket over your  knees and lower legs to feel even warmer.
The 
 Heat¡  massage heads or 
 Foot Heat¡  do not cool down 
even after being turned off.Ô Because of the structure of the heater, the   Heat¡ massage heads 
will feel warm for a while after heating due to the residual heat.
Ô Continuing to massage the same area even after turning off the   Heat¡ 
massage heads and the   Foot Heat¡ switch may increase the temperature felt.
Q&A/Important 
Notes
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							EN58
The following sounds and sensations occur while using the unit. However, they occur due to the 
construction of the unit and are perfectly normal. 
If these sounds have grown louder, there may be a malfunction.
ÔContact the nearest authorized service center for inspection and repair.
ProblemCause and Remedy
It is not possible to 
massage hands and arms.The air plug on the armrest is disconnected.  See page EN17.
The unit will not operate at all.
●Upper body (neck to lower back) massage
●Lower body massage
●Hands and arms massage
The unit has been damaged. 
The power cord or power plug is abnormally hot. 
Ô  Sounds and feels like the massage heads are 
straining to get over wrinkles in the cloth
Ô  
Operating sounds of the kneading or tapping actions
Ô   Creaking sound when the massage heads are in 
operation  
Ô   Operating sounds when the massage heads move 
up or down
Ô   Sounds of the belt rotating
Ô   Motor sounds  
Ô   Sounds when the massage heads change from 
 

push¡  to  pull¡  
Ô   Sound when sitting down  Ô  
Sound of the comfort cushion moving over the 
armrest when the seat is reclining  
Ô   Rubbing sound of the massage heads on the seat 
fabric 
Ô   Sound of discharging air 
Ô   Sounds when air pressure is applied  
Ô   Rattling sound of the leg rest 
Ô   Sounds of the pump beneath the seat  
Ô   Sounds of the valve beneath the seat  
Ô   Clunking sound during leg stretch or opera tion 
Ô   Sounds of air moving
Ô   Sounds of the foot massager sliding
Ô The power plug has been disconnected.  See page EN21.
Ô  The power switch on the unit has not been turned on.
Ô  An automatic courses button or manual operation button hasnŸ t 
been pressed after pressing 
.
Sometimes the power won Ÿt turn 
on when 
 is pressed again 
when a massage has finished.
Approximately 5 seconds are required for program termination after 
a massage finishes. Wait at least 5 seconds once all movement 
has stopped before pressing 
.
WARNING
/ß Do not attempt to open or disassemble any 
part of the unit. Only use an authorized 
Panasonic servicer to fix your unit.
WARNING
/ß Never operate the unit if it has a damaged 
power cord or plug. Return the unit to the 
nearest authorized service center if it is not 
working properly, if it has been dropped or 
damaged, or if it has been immersed in water.
/ß If the massager functions abnormally, 
immediately turn off the power and have the 
massager checked by an authorized service 
center.
To prevent accidents, be sure to contact an authorized service 
center.
Sounds and sensations of the unit
Troubleshooting 
（Continued）
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							EN59
Q&A/Important Notes

Error display
Error displayContents
Operation is terminated because there is a problem with 
internal communication.
Operation is terminated because there is a problem with 
the massage mechanism.
Operation except for the massage mechanism is terminated 
because there is a problem with the reclining mechanism 
or the raise/lowering mechanism of the leg rest.
Please contact an authorized service center. (See the warranty card for the contact number.*)  
Service and maintenance will be carried out smoother if the error number is communicated 
when contacting.
Contents of the error will be displayed in the remaining time display area 
when an error occurs during the operation.

● For the error  “U10”
will flash alternately.
For safety reasons, operation will terminate automatically 
when it cannot detect if someone is seated. If this error occurs even if you are seated, press 
, sit back all the way to the 
backrest, and operate from the start again.
Remaining time 
display
* Only for USA and Puerto Rico
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							P9310MA73201
Issued date: 2014-04-01
Fecha de publicación: 2014-04-01 Date de parution : 2014-04-01
  Printed in China
  Impreso en China
No. 1 EN, SP, FR  Imprimé en Chine
Panasonic Corporation of North America
Two Riverfront Plaza, Newark, NJ 07102-5490
1-800-338-0552 (USA only) for questions and comments
1-877-PANAFIX (USA only) for massage chairs customer service
http://www.panasonic.com/massage
Panasonic Canada Inc.
5770 Ambler Drive
Mississauga, ON L4W 2T3
1-800-561-5505
http://www.panasonic.com
©  Panasonic Corporation 2014
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