Panasonic Home Photo Printer KX PX2M Operating Manual

							Others
61
Follow the procedures described below. If you are not able to solve the problem, contact your 
dealer.
 Power source
Problem Cause and Remedy Page
The power is not on.•  Are the power cord and AC adaptor connected 
correctly?
⇒ Connect the power cord and AC adaptor correctly.  18
The power is not off.•  Press the POWER button for approximately 1 second.
•  When the printer is in sleep mode or when the screen 
saver is displayed on the LCD monitor, the power is not 
turned off, even if the POWER button has been pressed.
⇒ Now that sleep mode is off, press the POWER button 
again for approximately 1 second.22
38
 LCD monitor
Problem Cause and Remedy Page
The LCD monitor is 
turned off although 
the printer is turned 
on.•  The LCD monitor is automatically turned off if the printer 
has not been used for the time selected under [Sleep] 
on [Settings].
⇒ Press any button to resume operations.
138
Some pixels are 
inactive or always lit 
on the LCD monitor.•  This is not a malfunction. These pixels do not affect 
printing.10
Noise appears on 
the LCD monitor.•  In dark places, noise may appear to maintain the 
brightness of the LCD monitor. This does not affect 
printing. —
1  To resume with the POWER button, press the POWER button for approximately 1 second.
Troubleshooting
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 Printing Printer PrinterCamera PC
Printer
Problem Cause and Remedy Page
The ink cassette 
cannot be inserted.•  When attaching the ink cassette, if it does not catch in 
place when inserted, manually rotate the ink sheet reel 
slightly as described below and try again.
 Make sure that the side of 
the ink cassette with an arrow 
symbol is facing upward.
 Rotate the reel on this side 
approximately 90 degrees in 
the direction of the arrow and 
allow the ink sheet to slacken 
slightly. Ink sheet
 Rotate the reel on the other side in the direction of 
the arrow to take up the slack of the ink sheet.
—
•  Not able to print.
•  Blank paper comes 
out.•  Have you inserted the ink cassette as far as it will go?
⇒ Insert the ink cassette all the way in.
•  Does the ink sheet have slack?
⇒ Flatten out the ink sheet.
•  Have you inserted the paper cassette as far as it will go?
⇒ Insert the paper cassette all the way in.
•  Does the size of paper and ink cassette match?
⇒ Make sure that the paper and ink cassette sizes 
match.
•  Have you been printing continuously or printing when 
the room temperature is high?
⇒ Printing operations may temporarily halt in order 
to keep the internal temperature of the printer from 
rising. The PRINT lamp will change to lit status at this 
time. This is not a malfunction. Please wait until the 
internal temperature of the printer goes down.
•  Has the ink in the ink cassette run out?
⇒ Replace the ink cassette.16
16
15
12
9
60
16
Printing time is 
unusually long.•  Printing will require additional time when printing more 
than 2 sheets in succession or when the surrounding 
temperature is high.9
There is a noise 
during printing.•  The printer makes noise when the ink and paper are 
being fed out during printing. This is normal.—
Troubleshooting (continued)
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Problem Cause and Remedy Page
Not able to proceed 
the print operation.•  If you set the number of copies for individual images 
beforehand, you cannot proceed printing all images, 
printing an index, printing using DPOF settings, creating 
calendars, composite printing or printing with effects.
⇒Cancel the number of copies you have set for all 
images.—
• Unsatisfactory 
print quality
• Horizontal lines 
appear across the 
printed image.•  Are you using different paper than that which is 
indicated?
⇒ Insert the paper exclusive for this printer.
•  Does the ink sheet have slack?
⇒ Flatten out the ink sheet.
•  Have you inserted the paper with the wrong side facing 
up?
⇒ Make sure that you insert the paper with the print side 
(glossy surface) facing up.
•  Print quality may be poor if there is condensation
2 due 
to a difference in temperatures.
⇒ Wait for approximately 2 hours from the time the 
printer’s power was turned on before attempting to 
resume printing.
•  Are the thermal heads dirty?
⇒ Clean the thermal heads
3.12
16
14
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64
• Paper jams occur 
frequently.
• Paper does not 
feed.•  Have you loaded more than 18 sheets of paper (or 
more than 20 sheets of wide size paper) in the paper 
cassette?
⇒ Reduce the number of sheets.
•  Have you inserted curled paper?
⇒ Do not use curled paper.
•  Is the feeding stop adjusted according to the paper size 
you want to use?
⇒ Adjust the feeding stop.14
—
14
Part of the printed 
image is cut off.•  Have you used application software to enlarge the image 
beyond the printing range of this printer?
⇒ Reduce the image size so that it fits within the printer’s 
printing range.
•  Is [Borders] of the digital camera or printer driver
4 set 
to [OFF]?
⇒ Select [ON] under [Borders]. —
—
There is an 
unexpected margin 
on the printed 
images.•  Is [Borders] of the digital camera or printer driver
4 set 
to [ON]?
⇒ Select [OFF] under [Borders].—
2 CondensationWater droplets will form after a bottle has been removed from a refrigerator during the 
summer season or in a warm environment. This formation of water droplets is called 
condensation. Condensation that forms on printed paper and the printer roller and that has 
not yet dried may cause smudging on the printed image.
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3 Cleaning thermal heads
If photo images are marred by 
horizontal lines and you are not able 
to print high-quality photo images, 
use a commercially available cotton 
swab, approximately 15 cm (6″) in 
length, to clean the full length of the 
thermal heads in the ink cassette 
slot.
• Do not clean the thermal heads 
immediately after printing.
•  Disconnect the power cord and 
remove the ink cassette before 
cleaning the thermal heads.
•  Do not insert your fingers in the 
ink cassette slot while cleaning the 
thermal heads as this may lead to 
injury.
4 Printer driverFor operation details, see the help on the supplied CD-ROM.
 Printing Printer
Problem Cause and Remedy Page
The brightness and 
color tones of the 
preview image on 
the LCD monitor is 
different from the 
ones of the printed 
pictures.•  The preview image is not exact print image, just for your 
reference. Therefore, there may be some differences 
in the quality of the image on the LCD and the printed 
image. This is not a malfunction.—
The screen saver is 
shown on the LCD 
monitor.•  This screen saver is displayed if the printer has not been 
used for the time selected under [Sleep] on [Settings]. 
The screen saver is cleared by pressing any button.
1 The LCD monitor is automatically turned off a few 
seconds after this screen saver is displayed.—
  Thermal heads
Bottom of the printer
Troubleshooting (continued)
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Problem Cause and Remedy Page
•  Printer does not 
operate when the 
button is pressed.
•  The menu is not 
displayed even 
when the MENU 
button is pressed.•  Has the printer unit become hot?
⇒ If the inside of the unit becomes hot, buttons may 
stop functioning and the printer may stop midway 
through printing. If this happens, the PRINT lamp will 
light. This is not a malfunction. Please wait for the 
temperature to go down.9
60
No image is 
displayed.•  Have you inserted the memory card correctly?
⇒ Insert the memory card correctly.
•  Have you inserted a memory card that is not compatible 
with this printer?
⇒ Check that the format of the memory card is 
compatible with the printer.21
70
It takes considerable 
time for the image to 
be displayed.•  It may take some time until the image is displayed, 
depending on the image format or size of the image. 
This is not a malfunction.—
It takes considerable 
time for the initial 
screen to be 
displayed.•  Do you have many images stored on the memory card?
⇒ It may take some time until the image is displayed. 
This is not a malfunction.—
The image is 
distorted.•  Is the printer located close to any devices that may be 
emitting electric waves or magnetic waves?
⇒ Make sure the printer is not set close to any game 
devices, stereo speakers or large format monitors, 
etc.9
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 Printing PC
Printer
Problem Cause and Remedy Page
•  Don’t know how to 
stop the printing 
process when 
printing from a 
computer.
• Printing has 
started after 
starting the 
computer.•  Click [Cancel Printing] on the status monitor.
• Select [Start] → [Printers and Faxes] (or [Start] → 
[Settings] → [Printers]) and then double-click the icon 
for this printer. Then select [Printer] → [Cancel All 
Documents] (or [Purge Print Documents]).56
—
• Cannot start 
printing from the 
computer.
•  ERROR lamp on 
the printer is lit 
or blinking when 
printing from the 
computer.•  Check the information displayed on the status monitor. 56
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The printed image 
has poor tone 
balance.•  You can adjust the image quality on the [Image 
Adjustment] tab of the printer driver
4.—
•  The printed image 
is too bright.
•  There is too much 
image noise in the 
dark areas of the 
printed image.•  Changing [Auto Mode] setting to [OFF] on the [Image 
Adjustment] tab of the printer driver
4 may improve 
these problems.—
A message 
indicating “The 
USB port cannot 
be located” is 
displayed on the 
computer.•  Have you connect the printer to USB port that supports 
printers?
⇒ USB ports are displayed as [USB001] and [USB002]. 
Check the USB port configuration.
Checking method•  For Windows XP
Select [Start] → [Control Panel] → [Printers and 
Other Hardware] → [Printers and Faxes] and open 
[Properties] window for this printer. Select USB ports 
on [Ports] tab.
•  For Windows 2000
Select [Start] → [Settings] → [Printers] and open 
[Properties] window for this printer. Select USB ports 
on [Ports] tab.
•  For Windows 98 SE/Me
Select [Start] → [Settings] → [Printers] and open 
[Properties] window for this printer. Select USB ports 
on [Print to the following port] on [Details] tab.—
4 Printer driver
For operation details, see the help on the supplied CD-ROM.
Troubleshooting (continued)
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Message Display
  Paper cassette and ink cassette related messages
• LED indicators
POWER lamp ERROR lamp ACCESS lamp PRINT lamp
 Lit (Green) Lit (Red)1
1  Sometimes the PRINT lamp blinks or lights up during printing.
• Messages
Message Remedy Page
Load a new ink cassette.
(U02/U03/U04)•  Replace with a new ink cassette as ink has run out. 16
Load the ink cassette.
(U10/U12/U13/U14/U1A/
U1B/U1C/U43/U44/U45)•  Insert the ink cassette.
•  Insert the ink cassette of correct size.16
12
Load paper.
(UA0/UA1/UA2)•  Load paper into the paper cassette. 14
Load the paper cassette.
(U27/UA3/UA4/UA5)•  Insert the paper cassette with paper. 14
  Paper size error/Paper jam
• LED indicators
POWER lamp ERROR lamp ACCESS lamp PRINT lamp
 Lit (Green) Blink (Red)
• Messages
Message Remedy Page
•  Paper is jammed. 
(U2E)
•  A paper jam has 
occurred. (U28)•  Remove the jammed paper. 58
Check the paper and the 
paper cassette.
(UB0 – UBB/U62/U63)•  Insert the paper cassette with paper.
•  Paper is ejected from the front panel or rear panel of 
the printer. (Sometimes paper may be ejected from 
both.) Remove the paper. Then, remove the paper 
cassette once and re-insert.
•  Make sure that the paper and ink cassette sizes 
match.—
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 Internal error
• LED indicators
POWER lamp ERROR lamp ACCESS lamp PRINT lamp
 Blink (Green) Blink (Red)
• Messages
Message Remedy Page
An error has occurred. 
Unplug/replug the power 
cord, then repower the 
unit. (Fxx
2)•  An internal hardware error has occurred. Unplug the 
AC adaptor from the power supply once, reconnect, 
and turn the unit on again. If the error has not 
cleared, please consult your dealer.—
2  Numbers and/or letters will appear in place of xx.
 Others
• LED indicators: No special indication.
• Messages
Message Remedy Page
Cannot print more than 
999 images.•  Up to 999 copies can be printed at once when 
printing all images or printing using DPOF settings. 
Select the images and set the total number of copies 
to 99 or less. Then print again.26
32
35
The number of copies 
exceeded.•  Up to 99 copies can be printed at once. Select the 
images and set the total number of copies to 99 or 
less. Then print again.26
•  Unable to display or 
print this image. (U3C)
•  Unable to print. (U3E)•  The image you attempted to print has an 
unsupported format or is broken.
•  Blank paper may come out instead of printed 
images.70
No card. (U35)•  Insert a memory card. 21
•  Unable to use this 
card. (U36)
•  Unable to read this 
card. (U39)•  You are using a memory card that is not compatible. 
Memory cards formatted by a computer may not 
be able to be used. Be sure to use memory cards 
formatted by a digital camera.70
Message Display (continued)
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Maintenance
• When the feed roller and/or paper support lever are dirtyClear prints may become impossible if the feed roller or paper support lever become dirty.
Wipe clean with a damp cloth that has been wrung thoroughly.
• Wiping the printer surfaceTo clean the printer surface, wipe up any dust with a soft dry cloth. If the printer is particularly 
dirty, soak the cloth in kitchen detergent (neutral) diluted with water and wring the cloth out 
thoroughly. Then wipe off the dust with the cloth and wipe again with a dry cloth. When using 
a chemical cleaning cloth, follow the precautions outlined in the guideline instructions.
• Air ventsIf dust enters from the air vents, it can accumulate on the ink sheet compromising print 
quality.
As dust builds up, the printer’s air vents can be blocked, which could hamper safe operation 
of the printer. (
 p. 6, “Important Safety Instructions”)
If this occurs, remove the ink cassette and clean the dust off the ink sheet using a vacuum 
cleaner.  Feed roller
  Paper support lever
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Specifications
Power SourceAC adaptor
Input voltage: 100 V to 240 V AC ±10 % 50/60 Hz
Rated output: 24 V DC, 1.8 A
Power 
ConsumptionDuring printing: Approx. 66 W
When the power lamp is on: Approx. 4 W
When the power lamp is off: 1 W or less
Printing SystemDye-Sublimation Thermal Transfer
Printing Speed
1Postcard size:  Approx. 65 sec./sheet
Wide size:  Approx. 75 sec./sheet
Ink SheetCassette System (exclusive)
(yellow, magenta, cyan and overcoat)
Printing PaperPostcard size:  101 mm x 180 mm (3.98″ x 7.09″)
(After cutting: 101 mm x 152 mm (3.98″ x 5.98″))
Wide size:  101 mm x 208 mm (3.98″ x 8.19″)
(After cutting: 101 mm x 180 mm (3.98″ x 7.09″))
Paper Feed 
MethodAutomatic paper feed system
(holds 18 sheets of postcard size paper, or 20 sheets of wide size 
paper)
Image Quality256 levels/color
Printing 
Resolution300 x 300 dpi
Number 
of Images 
DisplayableMaximum of 20,000
Maximum Pixels 
of Image6144 x 4096 pixels
Print HeadThermal
Input TerminalPictBridge: PictBridge terminal (front panel: 1)
For personal computer: USB port (Type B) (rear panel: 1)
Compatible 
Memory CardSD Memory Card, SDHC Memory Card, MultiMediaCard, 
miniSD Memory Card (adaptor required)
Image formats:
•  JPEG baseline (SD-Picture,  DCF (Design rule for Camera File 
system),  Exif, JFIF)
•  TIFF (uncompressed) (conforms with Baseline TIFF Rev. 6.0 RGB 
Full Color Images)
You cannot print TIFF format images from PictBridge devices such as 
digital cameras.
LCD Monitor1.5 STN LCD (Approx. 49,000 pixels) (Approx. 65,000 colors)
1  This is the time required from the start of printing the yellow layer to the end of printing 
the overcoat. The printing speed given is approximate and may change depending on the 
temperature.
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