Panasonic Home Communication System Cordless Video Camera Station Kx-tha16 Operating Instructions

							Useful Information
For assistance, please visit http://www.panasonic.com/phonehelp61
Error messages/icons
Error messages
If the unit detects a problem, one of the following messages is shown on the display.
Display messageCause & solution
BusyLThe called handset or base unit is in use.
LOther users are using the line(s). Wait until the line 
button light or the line status icon goes out.
LPrivacy mode is on for the call you tried to join (page 
34).
LThe handset or base unit you tried to copy phonebook 
items to is in use.
LThe handset you are calling is too far from the base unit.
LThe handset user is monitoring a room using the 
cordless camera.
Camera detectLThe cordless camera paged the unit, but nobody 
answered the page. After you monitor the cordless 
camera, it disappears from the display.
Denied
Turn access on at 
device.LThe monitor feature is turned off on the destination 
handset or base unit and the room cannot be monitored 
(page 35).
Error!!LThe unit’s registration or deregistration has failed. Move 
this unit and the base unit away from the electrical 
appliances and try again.
LThe handset or base unit user tried to send phonebook 
items to you but there was an error. Have the other user 
re-send the items to you (page 24).
Error!!
8 handsets have 
already been 
registered.L8 handsets have already been registered to the base 
unit. The deregistered handset number is still retained 
in the base unit. To register an additional handset, 
erase the unnecessary handset number using the base 
unit. For more information, see the operating 
instructions included with your base unit.
FailedLVideo phone feature is not permitted on the other 
party’s unit.
LThe video connection failed and you will be returned to 
voice call shortly. Wait until it returns to voice call.
LIf the “PC camera access” setting on the base unit is 
set to “On”, you cannot use the video phone feature 
during an intercom call.
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---Incomplete---LThe destination unit’s phonebook memory is full. Erase 
unnecessary items from the destination unit’s 
phonebook (page 23). 
LThe destination unit is out of area.
LThe destination unit’s user may have pressed {C} or 
{s} on the handset or {SP-PHONE} on the base unit.
InvalidLThere is no handset registered to the base unit 
matching the extension number you entered.
LYou selected your own extension number.
Invalid.
Please register
to the base unitLThe unit is not registered to the base unit. Register the 
unit (page 17).
Memory fullLThere is no space in memory to record new songs. 
Erase unnecessary songs (page 44).
LThere is no space in memory to store the new image. 
Erase unnecessary images from your original data 
(page 41).
No items storedLYour phonebook or redial list is empty.
L“Customize ring” is empty.
L“My pictures” is empty.
No link to base. 
Move closer to base 
and try again.LThe unit has lost communication with the base unit. 
Move closer to the base unit, and try again.
LConfirm that the base unit’s AC adaptor is plugged in.
LRaise the base unit antennas.
LThe unit’s registration may have been canceled. Re-
register the unit (page 17).
Phonebook fullLThere is no space to store new items in the phonebook. 
Erase unnecessary items (page 23).
System is busy. 
Please try again 
later.LThe resources available for wireless communication 
(making or answering calls with a handset, monitoring 
camera images from a computer, etc.) are limited. 
Therefore, depending on the combination of wireless 
features being conducted at the same time, your 
desired operation may not be possible. Wait for other 
users to finish and try again.
LAnother user is listening to messages. Try again later.
Title errorLThe title for the image is not entered or the title you 
entered is already used for another image. Enter the 
title for that image only.
LThe title for the customized ring is not entered or the title 
you entered is already used for another customized 
ring. Enter the title for that customized ring only.
Display messageCause & solution
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RF connect errorLThe unit has lost communication with the base unit. 
Move closer to the base unit, and try again.
LConfirm that the base unit’s AC adaptor is plugged in.
LRaise the base unit antennas.
LThe unit’s registration may have been canceled. Re-
register the unit (page 17).
LThe resources available for wireless communication 
(making or answering calls with a handset, monitoring 
camera images from a computer, etc.) are limited. 
Therefore, depending on the combination of wireless 
features being conducted at the same time, your 
desired operation may not be possible. Wait for other 
users to finish and try again.
PC search errorLMake sure that you have registered the unit using the 
MULTI TALK V Printer Utility. Refer to the “Installation 
Guide for MULTI TALK V Software” included with your 
base unit.
LMake sure that the computer is turned on.
IP address is wrongLEnter a valid IP address (page 57). You cannot use a 
global IP address.
Subnet mask is 
wrongLEnter a valid subnet mask (page 57).
Display messageCause & solution
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Printing error icons
If the unit detects a problem when you try to print images, an error icon is displayed.
Error iconCause & solution
Radio frequency connect error
LThe unit has lost communication with the base unit. Move closer to 
the base unit, and try again.
LConfirm that the base unit’s AC adaptor is plugged in.
LRaise the base unit antennas.
LThe unit’s registration may have been canceled. Re-register the 
unit (page 17).
LThe resources available for wireless communication (making or 
answering calls with a handset, monitoring camera images from a 
computer, etc.) are limited. Therefore, depending on the 
combination of wireless features being conducted at the same time, 
your desired operation may not be possible. Wait for other users to 
finish and try again.
PC connect error
LMake sure that you have registered the unit using the MULTI TALK 
V Printing Utility. Refer to the “Installation Guide for MULTI TALK V 
Software” included with your base unit.
LMake sure that you have selected the computer properly (page 58).
LMake sure that the computer is turned on.
LIf you are using “Wake on LAN” (WOL), confirm that the wake up 
time is appropriate for your computer. Set a longer time (page 58).
LIf you change the computer’s network interface (LAN card, wireless 
network card, USB adaptor, etc.), you must select the computer 
again before you can print again (page 58).
Process error
LData traffic is heavy. Try again later.
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Troubleshooting
General use
Programmable settings
ProblemCause & solution
The unit does not work.LCheck the connection (page 10).
LThe unit has not been registered to the base unit. 
Register the unit (page 17).
LMake sure that the battery is installed correctly and fully 
charged it (page 10).
LPress {RESET} on the bottom of the unit using a 
pointed object such as a pen (page 70).
“Recharge battery” is 
displayed and I cannot 
perform the following 
operations:
– taking a picture with the 
unit’s built-in camera
– erasing images or 
editing a title while 
viewing the stored 
images
– taking a picture during 
a video call or video 
monitor
– recording or erasing a 
customized ringer
– editing a title for a 
customized ringer
– copying MULTI TALK V 
USB Utility settings 
(songs, images, 
phonebook items, 
programmable 
settings, etc.) from your 
computerLThe battery power is low. Fully charge the battery (page 
11) and try again.
ProblemCause & solution
I cannot program items.LWhile another user is listening to messages or the 
answering system is answering a call, you cannot 
program. Try again later.
While programming, the 
unit starts to ring.LA call is being received. Answer the call and start again 
after hanging up.
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Making/answering calls, intercom
ProblemCause & solution
Static is heard, sound 
cuts in and out. 
Interference from other 
electrical units.LMove this unit and the base unit away from other 
electrical appliances (microwave, wireless LAN 
appliances, etc.).
LMove closer to the base unit.
LRaise the base unit antennas.
LTurn on the clarity booster feature (page 20).
The unit does not ring.LThe ringer volume is turned off. Adjust it (page 42, 55).
LWhen printing (page 59), the unit does not ring until 
“Please wait” disappears from the display. To 
answer a call, press {s}. The unit stops printing.
I cannot make a call.LThe dialing mode may be set incorrectly. Change the 
setting (page 49).
LThe base unit (including answering system) or handset 
is in use. Try again later.
I cannot redial by 
pressing {REDIAL}.LIf the last number dialed was more than 48 digits long, 
the number will not be redialed correctly. Dial the 
number manually.
I cannot have a 
conversation using the 
headset.LMake sure that a Panasonic optional headset is 
connected properly (page 12).
I cannot make long 
distance calls.LMake sure that you have long distance service.
I cannot page the 
handset or base unit.LThe called handset is too far from the base unit.
LThe called unit is in use. Try again later.
I cannot turn the clarity 
booster feature on.LThe resources available for wireless communication 
(making or answering calls with a handset, monitoring 
camera images from a computer, etc.) are limited. Wait 
for the other user to end the operation and try again.
The interrupt tones sound 
while I am on an outside 
call or on an intercom call 
or monitoring a room.LA call is being received. Press {OFF} to end the call or 
stop monitoring, then answer the call.
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Phonebook
Caller ID
ProblemCause & solution
Copying stopped with an 
item displayed.LThe destination handset may have lost communication 
with the base unit, or the destination unit user may have 
pressed {C} or {s} on the handset or {SP-PHONE} 
on the base unit.
The displayed phonebook item was not copied to the 
unit. Press {OFF}. Confirm that the destination unit is 
not in use and try again.
ProblemCause & solution
The unit does not display 
the caller’s name and/or 
phone number.LYou have not subscribed to Caller ID service. Contact 
your telephone company to subscribe.
LThe name display service may not be available in some 
areas. Contact your telephone company for details.
LOther telephone equipment may be interfering with this 
unit. Disconnect the other equipment and try again.
LThe caller requested not to send caller information 
(page 25).
LIf a call is being transferred to you, the caller information 
is not displayed.
LWhen printing (page 59), the unit does not display caller 
information until “Please wait” disappears from the 
display. To view caller information, press {OFF}. The 
unit stops printing.
The unit does not 
announce the displayed 
caller names.LThe unit’s ringer volume is turned off. Adjust it (page 
42).
LThe Talking Caller ID feature is turned off. Turn it on 
(page 48).
The caller list/incoming 
phone numbers are not 
edited automatically.LThe Caller ID number auto edit feature is turned off. 
Turn it on and try again (page 48).
LYou need to call back the edited number to activate 
Caller ID number auto edit.
I cannot dial the phone 
number edited in the 
caller list.LThe phone number you dialed might have an incorrect 
edited pattern (for example, the long distance “1” or the 
area code is missing). Edit the phone number with 
another pattern (page 27).
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Video phone
Video monitorThe 2nd caller’s 
information is not 
displayed during an 
outside call.LIn order to use Caller ID, Call Waiting, or Call Waiting 
Caller ID (CWID), you must first contact your telephone 
company and subscribe to the desired service.
After subscribing, you may need to contact your 
telephone company again to activate this specific 
service, even if you already subscribed to both Caller ID 
and Call Waiting with Caller ID services (CWID).
ProblemCause & solution
I cannot have a video call.LDepending on the compatibility of the other party’s 
video phone, you may not be able to have a video call 
with that person. The other party needs a compatible 
Panasonic unit (KX-THA12/KX-THA16/KX-THA17) 
with the base unit (KX-TH102) or ITU-T H.324 
compatible device to have a video call. Your unit works 
with most videophone devices that meet the ITU-T 
H.324.
LIf the base unit is connected to a VoIP-TA (Voice over 
Internet Protocol - Telephony Adaptor), you may not be 
able to have a video call.
LVideo phone feature is not permitted on the other 
party’s unit.
LAnother user is accessing the Internet using a dial up 
network. Wait until another user to end the operation 
and try again.
LAnother handset user is on a video call with an outside 
party. Wait until another handset user to end the call 
and try again.
LYou cannot have a video call during a cellular call.
The interrupt tone is 
heard during a video call.LA call is being received. Press {OFF} to end the 1st call, 
then answer the 2nd call.
ProblemCause & solution
The image is faint.LThe camera lens is dirty. Clean it with a soft dry cloth.
The image sent from 
another compatible 
Panasonic unit (KX-
THA12/KX-THA13/KX-
THA16/KX-THA17) is 
poor.LAdjust the display sharpness or brightness setting 
(page 38, 39).
LThe place where the destination unit is located is dark. 
Improve lighting.
ProblemCause & solution
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Answering system
Battery rechargeThe image sent from 
another compatible 
Panasonic unit (KX-
THA12/KX-THA13/KX-
THA16/KX-THA17) is 
dark and difficult to see.LAdjust the display brightness setting (page 39).
LThere is a strong sunlight or a backlight in the place 
where the destination unit is located. Try shading the 
camera’s location.
I cannot connect to 
another compatible 
Panasonic unit (KX-
THA12/KX-THA13/KX-
THA16/KX-THA17), the 
image distorts, or the 
image is slow.LThe destination unit has lost communications with the 
base unit. Move the destination unit closer to the base 
unit, and try again.
LThere is an obstacle such as concrete wall. Move the 
destination unit to the place without an obstacle.
LA microwave or wireless LAN appliance is in use. Move 
the destination unit closer to the base unit or use the 
destination unit away from those appliances, and try 
again.
“Camera detect” is 
displayed.LWhen you were paged from the cordless camera, you 
were not near the unit and could not answer the page. 
After you monitor the cordless camera which paged 
you, the indication disappears.
ProblemCause & solution
I cannot operate the 
answering system.LAnother user is operating the answering system.
LIf other users are talking on a conference call, you 
cannot operate the answering system. Try again later.
ProblemCause & solution
I charged the battery fully, 
but 3 continues to 
flash, or 4 is 
displayed.LThe battery may need to be replaced with a new one 
(page 12).
The display is blank.LConfirm that the battery is properly installed.
LFully charge the battery (page 11).
ProblemCause & solution
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RESET button
If the unit does not work, press {RESET} on the bottom of the unit using a pointed object 
such as a pen.
RESET{
RESET}
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