Panasonic Gh5 Manual

							331
12. Others
• Check the drive mode setting. (P112)
• Are you using the bracket function?  (P139)
• The subject is beyond the focus range of the camera.
• Is [Shutter AF] in the [Custom] menu set to [OFF]?  (P224)
• Is [Focus/Release Priority] in the [Custom] menu set to [RELEA SE]? (P226)
• Is the AF Lock  (P104) applied incorrectly?
• The shutter speed will become slower and the Image Stabilizer  function may not work properly 
when taking pictures especially in dark places. > We recommend using a tripod and the self-timer  (P133) when taking pictures with a slow 
shutter speed.
• Try the following: > Decrease the ISO sensitivity.  (P107)
> Increase the setting for [Noise Reduction] in [Photo Style] or  lower the setting for each of 
the items other than [Noise Reduction].  (P209)
> Set the [Long Shtr NR]  to [ON].   (P215)
• If you record a moving subject when using the electronic shutt er or recording motion picture or 
a 6K/4K photo, the subject may appear distorted on the picture.  This is characteristic of MOS 
sensors which serve as the camera’s pickup sensors. This is not  a malfunction.
• This is characteristic of MOS sensors which serve as the camer a’s 
pickup sensors.
This is not a malfunction.
• When using the electronic shutter  (P217), lowering the shutter speed 
may reduce the effect of the horizontal stripes.
• If noticeable flicker or striping is seen under lighting such  as a 
fluorescent or LED lighting fixture when recording motion pictures, you can reduce the flicker or 
striping by setting up [Flkr Decrease]  (P221) and fixing the shutter speed. It is possible to select 
a shutter speed from [1/50], [1/60], [1/100], or [1/120]. You c an set the shutter speed manually 
in the Creative Video Mode.  (P173)
Multiple pictures are taken at one time.
The subject is not focused properly.
The recorded picture is blurred.
The Image Stabilizer is not effective.
The recorded picture looks rough.
Noise appears on the picture.
The subject appears distorted on the picture.
Striping or flicker may appear under lighting such as fluoresce nt lighting and 
LED lighting fixture. 
						

							12. Others
332
• Stripes may appear in high ISO sensitivity or depending on the lens you use.
> Decrease the ISO sensitivity.  (P107)
• When recording under fluorescent or LED lighting fixture, etc. , increasing the shutter speed 
may introduce slight changes to brightness and color. These are  a result of the characteristics 
of the light source and do not indicate a malfunction.
• When recording subjects in extremely bright locations or recor ding under fluorescent lighting, 
LED lighting fixture, mercury lamp, sodium lighting, etc., the  colors and screen brightness may 
change or horizontal striping may appear on the screen.
• There may be defective pixels in the image sensor. > Perform [Pixel Refresh]  (P244).
• If you continue to use the same card after changing [System Fr equency] (P240), motion 
pictures may not be recorded. To record with the same card, res et [System Frequency] to the 
original setting. To record motion pictures with the current se tting, try the following:
– Perform formatting (P31)  on this unit after saving necessary data on a PC, etc.
– Insert a different card.
• You may not be able to record for a short while after turning this unit on when using a large  capacity card.
• When the ambient temperature is high or motion picture is reco rded continuously, the camera 
may display [ ] and stop the recording to protect itself. Wait u ntil the camera cools down.
• Depending on the [Rec Format] and [Rec Quality] of a motion pi cture, the speed class rating 
required for the card differs. Use a card that meets the rating . (“Recording of motion pictures/6K 
photos/4K photos and speed class ratings” on  P30)
• This phenomenon occurs when the camera is trying to record wit h highly accurate focus at a 
reduced Auto Focus speed, and is not a malfunction.
Stripes appear in high ISO sensitivity.
The brightness or the hue of the recorded picture is different  from the actual 
scene.
Bright spot not in subject is recorded.
Motion pictures
Recording motion pictures is not possible.
Motion picture recording stops in the middle.
Sometimes it is difficult to focus with Auto Focus when recordi ng 4K motion 
pictures. 
						

							333
12. Others
• With recording in a quiet environment, depending on the lenses used, the sound of aperture 
and focus actions may be recorded in motion pictures.
Focus operation can be set to [OFF]  in [Continuous AF]  (P167).
• While recording motion pictures , plugging the aperture of the microphone with a finger may 
reduce the level of audio recording or audio may not record at  all. Also be careful because the 
operation sound of lenses can easily be recorded at this time.
• We recommend recording in Creative Video Mode if you are conce rned about operational 
sounds.  (P174)
• When the electronic shutter is used, the flash is not activated.  (P217)
• When [Silent Mode]  is set to  [ON] , the flash is not activated.  (P216)
• When [Sleep Mode], [Sleep Mode(Wi-Fi)], or [Power Save LVF Sho oting] (P237)  is activated, 
the external flash may not enter sleep mode automatically. When  the camera is turned off, the 
external flash may not turn off automatically.
> In such cases, turn off the external flash manually.
• If no operations are performed during the set time period, [Au to LVF/Monitor Off] (P237) is 
activated, and the Monitor/Viewfinder turns off.
• When an object or your hand is positioned near the eye sensor,  the Monitor display may switch 
to the Viewfinder display.  (P43)
• This occurs due to the aperture  of the lens changing when the shutter button is pressed 
halfway, or when the brightness of the subject changes. This is  not a malfunction.
In motion pictures, abnormal clicking and buzzing sounds are re corded.
The recorded sound is very quiet.
An operation sound is recorded in a motion picture.
Flash
The flash is not activated.
Even when the camera is put in sleep mode, the external flash d oes not enter 
sleep mode.
Even when the camera is turned off, the external flash does not  turn off.
Monitor/Viewfinder
The Monitor/Viewfinder turns off although the camera is turned  on.
It may flicker for an instant or the brightness of the screen may change 
significantly for an instant. 
						

							12. Others
334
• It is only displayed on the monitor when the camera is connected to a PC or printer.
• Viewfinder of this unit adopts OLED. Screen burn-in may occur  on the screen/viewfinder when 
a same image is displayed for a long period of time, but it does not affect the recorded images.
• Being a characteristic of the viewfinder of this unit, this ph enomenon is not a problem. 
Recorded images are not affected.
• Is the card inserted?
• Is this a folder or picture which was processed in the PC? If it is, it cannot be played back by this unit.
> It is recommended to use the software “ PHOTOfunSTUDIO ”  (P311) to write pictures from 
PC to card.
• Has [Playback Mode] been set for playback?
> Change to [Normal Play].  (P248)
• Motion pictures recorded with a different [System Frequency] s etting cannot be played back. 
(P240) > Return the [System Frequency] setting to the one you used durin g the recording.
• When Red-Eye Removal ([ ] or [ ]) is performed, red parts may be  corrected to black.
> We recommend recording images with Flash Mode set to [ ‰] or [Red-Eye Removal] set to 
[OFF].  (P214)
Monitor and viewfinder do not switch when [LVF] is pressed.
Unevenly bright parts or irregular colors appear on the Viewfin der.
The color tone of the viewfinder differs from the actual tone.
Playback
The picture is not played back.
There are no recorded pictures.
Cannot play back motion pictures.
Red part of the recorded image has changed color to black. 
						

							335
12. Others
∫General tips for using a Wi-Fi connection• Use within the communication range of the device to be connect ed.
• Is any device, such as microwave oven, cordless phone, etc., t hat uses 2.4 GHz frequency 
operated nearby?
> Radio waves may get interrupted when used simultaneously. Use t hem sufficiently away 
from the device.
• When the battery indicator is flashing red, the connection wit h other equipment may not start or 
the connection may be disrupted.
(A message such as [Communication error] is displayed.)
• If you place the camera on a metal table or shelf, the radio w aves may be adversely affected. In 
such cases, you may not be able to establish a connection. Move  the camera away from the 
metal surface.
∫ About a wireless access point• Check if the wireless access point to connect is in operating  state.
• Check the radio wave condition of the wireless access point.
> Move this unit closer to the wireless access point.
> Change the location and orientation of the wireless access poin t.
• It may not display even if the radio waves exist depending on  the setting of the wireless access 
point. > Turn off and on the wireless access point.
> Check the settings of the wireless access point.
> When the network SSID of the wirel ess access point is set not to broadcast, the wireless 
access point may not be detected. Enter the network SSID to sta rt the connection (P301) or 
enable the SSID broadcast of the wireless access point.
• From the Wi-Fi setting menu on the smartphone, turn off and th en on the Wi-Fi function.
• Some OS versions, including Windows 8, use two types of accoun ts: a local account and a 
Microsoft account. 
Be sure to use the user name and password for the local account .
Wi-Fi function
A Wi-Fi connection cannot be established.
Radio waves get disconnected.
Wireless access point is not displayed.
This unit is not displayed in the Wi-Fi setting screen of the smartphone.
When I try to set up a Wi-Fi connection with a Windows 8 PC, my user name and 
password are not recognized, so I cannot connect to the PC. 
						

							12. Others
336
• The default workgroup name is set to “WORKGROUP”. If you changed the workgroup name, 
the PC will not be recognized.
In [PC Connection] of the [Wi-Fi Setup] menu, change the workgr oup name to that of the PC 
you are connecting to.  (P305)
• Please confirm login name and password are correctly typed.
• When the system time of Mac computer or Windows PC connected t o a camera differs severely 
from that of the camera, the camera cannot be connected to the  computer or PC in some OSs.
> Please confirm [Clock Set] and [World Time] of the camera matches with time, date and 
time zone in Windows PC or Mac computer. When both settings do  not match severely, 
please match them.
• Confirm that the login information (login ID/user name/email a ddress/password) is correct.
• Is the size of the image too large? > Reduce the image size at [Size]  (P286), and then send.
> Transmit after dividing the motion picture with [Video Divide]  (P261).
• It may take longer time to transmit when distance to the wirel ess access point is far.
> Transmit closer to the wireless access point.
• File format of the motion picture that can be sent differs dep ending on the destination. (P285)
• Execute the [Reset Network Settings] in the [Setup] menu.  (P244)
However, all the information you have set on the [Wi-Fi Setup]  menu and [Bluetooth] menu will 
be reset. (excluding [LUMIX CLUB] )
The PC is not recognized when I use a Wi-Fi connection. The cam era cannot be 
connected to PC via Wi-Fi connection.
Images cannot be transmitted to the web service.
It takes time to transmit an image to the web service.
Transmission of the image fails midway. Some images cannot be t ransmitted.
I have forgotten the password for the Wi-Fi. 
						

							337
12. Others
• Is the camera connected to the TV correctly? (P308)
> Set the TV input to external input mode.
• Is the [VIERA Link] on this unit set to [ON]?  (P239)
> Check the VIERA Link setting on the connected device.
> Turn this unit off and on.
• Set to [PC] in [USB Mode].  (P239, 313)
• Turn this unit off and on.
• Check if your PC is compatible with SDXC memory cards. http://panasonic.net/avc/sdcard/information/SDXC.html
• A message prompting to format the card may be displayed when c onnecting, but do not format.
• If the [Access] displayed on the monitor does not disappear, d isconnect the USB connection 
cable after turning this unit off.
• Pictures cannot be printed using a printer that does not support PictBridge. > Set to [PictBridge(PTP)] in [USB Mode].  (P239, 316)
• When using a printer with a Cropping or borderless printing fu nction, cancel this function before 
printing.
(For details, refer to the operating instructions for the print er.)
• When you order photo studios to print pictures, ask the photo  studio if the 16:9 pictures can be 
printed.
TV, PC and printer
The picture does not appear on the television.
VIERA Link does not work.
Cannot communicate with the PC.
The card is not recognized by the PC.
(SDXC memory card is used.)
The picture cannot be printed when the camera is connected to a printer.
The ends of the pictures are cut at printing. 
						

							12. Others
338
• Depending on the lens you attach, it may move inside and create a sound. This is not a 
malfunction.
• This is the noise of the Dust Reduction Function working  (P340); it is not a malfunction.
• It is a sound of lens movement or aperture operation when this  unit is turned on or off, and it is 
not a malfunction.
• The sound, which is caused by the automatic adjustment of the  aperture, is heard when the 
brightness has changed due to, for example, zooming or the move ment of the camera. This is 
not a malfunction.
• Press [MENU/SET], select the [Setup] menu icon [ ] and then select the [ ~] icon to set the 
desired language.  (P240)
• In dark places, the AF Assist Lamp (P225)  lights red to make it easier to focus on a subject.
• The surface of the camera and the reverse side of the monitor  may become warm during use. 
This does not affect the performance or quality of the camera.
• If you do not use the camera for a long time, the clock may be  reset.
> [Please set the clock] message  will be displayed; please reset  the clock. (P39)
Others
When I shake the camera, I hear a rattling sound from the attac hed lens.
The camera makes a noise when this unit is turned on.
There is a sound from lens unit.
An unreadable language was selected by mistake.
A red lamp sometimes turns on when the shutter button is presse d halfway.
The camera becomes warm.
The clock is reset. 
						

							339
12. Others
Cautions for Use
Keep this unit as far away as possible from electromagnetic equipment (such as 
microwave ovens, TVs, video games etc.).
• If you use this unit on top of or near a TV, the pictures and/or sound on this unit may be 
disrupted by electromagnetic wave radiation.
• Do not use this unit near cell phones because doing so may res ult in noise adversely affecting 
the pictures and/or sound.
• Recorded data may be damaged, or pictures may be distorted, by  strong magnetic fields 
created by speakers or large motors.
• Electromagnetic wave radiation may adversely affect this unit,  disturbing the pictures and/or 
sound.
• If this unit is adversely affected by electromagnetic equipmen t and stops functioning properly, 
turn this unit off and remove the battery or disconnect AC adap tor (optional). Then reinsert the 
battery or reconnect AC adaptor and turn this unit on.
Do not use this unit near radio transmitters or high-voltage li nes.• If you record near radio transmitters or high-voltage lines, the recorded pictures and/or sound 
may be adversely affected.
Always use the supplied cords and cables.
If you use optional accessories, use the cords and the cables s upplied with them.
Do not extend the cords or the cables.
Do not spray the camera with insecticides or volatile chemicals.
• If the camera is sprayed with such chemicals, the body of the camera may be damaged and the 
surface finish may peel off.
Do not keep rubber or plastic products in contact with the came ra for a long period 
of time.
Optimal use of the camera 
						

							12. Others
340
• It may cause injury to the skin if you directly touch the metal parts of the unit in places 
where temperature is very low [environments under 0 oC (32  oF), such as ski resorts or 
places at high altitude] for a long period of time.
Use gloves or similar when using it for long periods.
• The performance of the battery (number of recordable pictures/operating time) may decrease 
temporarily when using in a temperature between  s10 oC and 0 oC (14  oF and 32  oF) (cold 
places such as ski resorts or places at high altitude).
• The battery cannot be recharged in a temperature less than 0 oC (32  oF). (The [CHARGE] 
indicator blinks when the battery cannot be recharged.)
• If the camera is used in cold places such as ski resorts or pl aces at high altitude with snow or 
water droplets adhered to the camera, some parts of the camera  may become hard to move or 
the sound may become dim with snow or water droplets freezing i n the gap of the camera on/
off switch, speakers, and microphone. This is not a malfunction .
Before cleaning the camera, remove the battery or the DC couple r (optional), or 
disconnect the power plug from the outlet. Then wipe the camera with a dry, soft 
cloth.
• When the camera is soiled badly, it can be cleaned by wiping t he dirt off with a wrung wet cloth, 
and then with a dry cloth.
• Do not use solvents such as benzine, thinner, alcohol, kitchen  detergents, etc., to clean the 
camera, since it may deteriorate the external case or the coati ng may peel off.
• When using a chemical cloth, be sure to follow the accompanyin g instructions.
∫About dirt on the image sensor
This camera features an interchangeable lens system so dirt may get inside the camera 
body when changing lenses. Depending on the recording conditions, dirt on the image 
sensor may appear on the recorded picture.
To prevent debris or dust adhering to internal parts of the bod y, avoid changing the lens in 
a dusty environment and always fit the body cap or a lens when  storing the camera. 
Remove any dirt on the body cap before attaching it.
When using in a cold climate or at low temperatures
Cleaning
Dust reduction function
This unit has a dust reduction function that will blow off the  debris and dust that have 
affixed to the front of the imaging device.
This function will function automatically when the camera is turned on, but if you see 
dust, perform the [Sensor Cleaning]  (P244) in the [Setup] menu.