Panasonic Electronic Board UB-5838C, UB-5338C Operating Instructions

							31
Help
Troubleshooting
To identify error message that are displayed on the control panel, refer to “Error Codes” on page 33.
The following table lists solutions to problems that you may have concerning this unit as well as tips in avoiding 
these problems in the future.
If problems still persist, call your dealer.
IssueSolution and CareSee 
Page
The power switch is on but the 
display is off. Confirm that the power plug is securely plugged in.
(If the display still does not light, turn the power off and back on.)
–
It is difficult to erase text/
diagrams written on the screen 
film. •
Wipe the screen film with a water dampened-cloth that has been 
thoroughly wrung.
• Write letters and lines slowly. Letters and lines written fast cannot 
be erased as easily.
• Erase text/diagrams after the ink has dried completely.
• Do not use cleaners that contain a surface active agent. –
Some text or certain parts of a 
diagram cannot be scanned. The letter is written outside the scannable area.
Write the letters inside the scannable area. 12
The scanned image is blank, thin 
or blurred. The writing on the screen is too thin or light.
Make thicker, darker lines or use a new marker. –
Black or white lines appear on 
the scanned image, or the 
scanned image is dark or blank. The unit is in strong sunlight or strong lighting.
Change the location of the unit or block the light. –
The screen does not advance 
when the Start/Stop or Advance 
Key is pressed. There is no destination for scanned images.
Set a USB flash memory device or SD memory card, or connect 
a printer or a computer. 17
Static electricity was generated when the screen film was wiped. Turn off the power and slowly move the screen by hand. –
Printed images are thin or blank. Perform the Test Print feature. If the problem still occurs:
•The ink of the print cartridge is empty.
Change the print cartridge with a new one referring to the 
manual of the printer.
• The nozzle of the print cartridge is dirty.
Clean the nozzle according to the manual of the printer. 28
When the scanned image is 
printed, colors are shifted or 
blurred. Adjust the alignment of the printer according to the manual of the 
printer.
–
The scanned image cannot be 
printed with an external printer. A USB flash memory device or SD memory card is connected.
Remove the USB flash memory device or SD memory card. 17
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							Troubleshooting
32
IssueSolution and CareSee 
Page
The USB flash memory device, 
SD memory card, or printer is not 
recognized. The USB flash memory device, SD memory card, or printer is not 
supported by this unit.
For information regarding available USB flash memory devices, 
SD memory cards, and printers, refer to the following site:http://panasonic.co.jp/pcc/products/en/eboard/
ub-5838c_info.htm –
Confirm that the USB cable is properly connecting the printer and 
the unit, or put the unit into standby mode. 20
The USB flash memory device or printer is connected via a USB 
hub. Do not connect via a USB hub. –
It takes a long time for the unit to 
recognize the USB flash memory 
device. The USB flash memory device has not been used since it was 
formatted using FAT32.
Once a file has been written, subsequent operations will be 
performed much more quickly. –
When images are saved, they 
are rotated 90 degrees. Images saved as JPEG are rotated 90 degrees.
Use graphic software to rotate the image back to the position it 
was displayed on the screen. –
The computer does not 
recognize this unit. Confirm that the USB cable is properly connected on both sides or 
put the unit into standby mode.
21
This unit is connected via a USB hub. Do not connect via a USB hub. –
The image file is not displayed 
after copying to a computer. Open the Removable Disk displayed on the computer screen, and 
click [Refresh] from the [View] in the Windows Explorer window.
21
When the unit’s power is turned 
on, the time set-up screen is 
displayed. The battery is drained.
Change the battery, then set time. 30
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							Troubleshooting33
Help
The following table describes the meaning of each error code which may appear on the display.
Error Codes
Error CodeCauseRemedySee 
Page
U103021
~ U103025
U403021
~ U403025 The scanner or screen is in strong 
sunlight or strong lighting.
Change the location of the unit or block 
the light.
–
U403011
U403012 The screen will not move.
Turn off the power and slowly move the 
screen by hand. –
U308002 There is no paper in the printer. Add paper to the printer.
Depending on the printer, it may be 
necessary to press the error 
cancellation button (ex. OK) on the 
printer after fixing the printer error. 
Refer to the manual of the printer for 
details. –
U308003
U308004 There is a printer error.
Fix the printer error according to the 
printer manual. –
U308001 Unsupported printer is connected. Connect compatible printer. 37
U408001 The USB cable connecting the printer  and the unit was removed while 
copying. Connect the USB cable for printer 
securely, then copy required number of 
sheets again.
–
U307010 There is no available space in the USB 
flash memory device. Increase the available space using a 
computer.
–
U306010 There is no available space in the SD 
memory card. Increase the available space using a 
computer.
–
U307035 Write-protection is set on the USB flash 
memory device. Cancel the write-protection.
–
U306035 Write-protection is set on the SD 
memory card. Cancel the write-protection.
–
U407010 The available space in the USB flash 
memory device became full while 
scanning. Increase the available space using a 
computer, then scan again.
–
U406010 The available space in the SD memory 
card became full while scanning. Increase the available space using a 
computer, then scan again.
–
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							Troubleshooting
34
Error CodeCauseRemedySee 
Page
U307144 USB flash memory device writing error 
occurred. Check whether the USB flash memory 
device is written normally using a 
computer. –
U306144 SD memory card writing error occurred. Check whether the SD memory card is  written normally using a computer.–
U407209 USB flash memory device was  removed while scanning. Connect the USB flash memory device, 
then scan again.
–
U406209 SD memory card was removed while  scanning. Connect the SD memory card, then 
scan again.
–
U307014
U307160
U407035 The following folders for storing images 
on the USB flash memory device are 
set to “read only”:
for UB-5838C: “UB-5838C”
for UB-5338C: “UB-5338C” Change folder property to writable 
using a computer.
17
U306014
U306160
U406035 The following folders for storing images 
on the SD memory card are set to “read 
only”:
for UB-5838C: “UB-5838C”
for UB-5338C: “UB-5338C” Change folder property to writable 
using a computer.
17
U307001
U307002
U307161 Unsupported USB flash memory device 
is connected.
You cannot use a USB flash memory 
device that is equipped with certain 
features such as a security feature. –
U307037 The USB flash memory device  connected has been formatted using 
the unsupported FAT16 format. Format the USB flash memory device 
using a computer.
Note:
 All data on the USB flash 
memory device is lost when the USB 
flash memory device is formatted. –
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							Troubleshooting35
Help
If other indications appear, call your dealer.
Error CodeCauseRemedySee 
Page
U306001
U306002 SDHC memory card is connected. SDHC memory card is not supported.
Use an SD memory card. –
Unsupported SD memory card is 
connected. If an SD memory card has been 
formatted (ex. by the general formatting 
software of a computer), it oftentimes 
cannot be recognized by this unit.
To use the SD memory card with this 
unit, it must be reformatted to comply 
with SD memory card specifications 
using the appropriate formatting 
software.
You can also download the formatting 
software for the SD memory card from 
the following site:
http://panasonic.jp/support/global/cs/
sd/download/sd_formatter.html –
U413209 The USB cable connecting the  computer and the unit was removed 
while scanning. Connect the USB cable for computer 
securely, then scan again.
21
U413010 The unit ran out of internal memory  during scanning. Erase some of the text/diagrams 
written on the screen, and try scanning 
again. –
U407208
U406208 The maximum value allowed for a 
sequential number (99) of the file name 
has been reached. Transfer the image files in the following 
folder on the USB flash memory device 
or SD memory card to another location.
for UB-5838C: “UB-5838C”
for UB-5338C: “UB-5338C” 17
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							36
Specifications
Model No.UB-5838CUB-5338C
GeneralPower supplyRefer to the name plate underside of the left lower frame
Power consumption Refer to the name plate underside of the left lower frame
External dimensions 
without stand
(Height  × Width ×  Depth) 1,125 mm 
× 1,998 mm ×  224 mm
(3  8
19/64  ×  6  643/64  ×  853/64) 1,125 mm 
× 1,636 mm  × 224 mm
(3  819/64  ×  5  427/64  ×  853/64)
External dimensions 
with stand
(Height  × Width ×  Depth) 1,830 mm 
× 1,998 mm ×  
1,207 mm
(6  
1/16  ×  6  643/64  ×  3  1117/32 ) 1,830 mm 
× 1,636 mm  × 
1,207 mm
(6  1/16  ×  5  427/64  ×  3  1117/32 )
Mass without stand 28 k g (62 lbs.) 26 k g (58 lbs.)
Mass with stand 38 kg (84 lbs.) 36 kg (80 lbs.)
Ambient operating 
conditions Temperature: 10 – 35°C (50 – 95°F)
Humidity: 30 – 80% RH
Ambient storage 
conditions Temperature: -20 – 60°C (-4 – 140°F)
Humidity: 15 – 80% RH
Display
1.8  Color LCD
Battery for Clock Lithium Coin Battery (CR2032)  × 1
PC interface Full Speed USB 2.0 *
* This unit does not function with Hi-Speed USB 2.0.
Input 
BlockPanel surfaces 2
Panel advance system Endless scroll type
Panel dimensions
(Height  × Width) 838 mm 
× 1,740 mm
(2  9  ×  5  8
33/64 ) 838 mm 
× 1,378 mm
(2  9  ×  4  617/64 )
Scanning area
(Height  × Width) 790 mm 
× 1,722 mm
(2  7
7/64  ×  5  751/64 ) 790 mm 
× 1,360 mm
(2  77/64  ×  4  535/64 )
Scanning system Contact image sensors
Scanning modes Color / B/W
Scanning size Standard-size / Full-size – (Standard-size only)
Scanning resolution
(Height  × Width) [Standard-size, A4]
Color / B/W: 1.7 
× 1.7 dot/mm
(44  × 44 dpi)
[Standard-size, Letter]
Color / B/W: 1.6  × 1.6 dot/mm
(41  × 41 dpi)
[Full-size, A4]
Color / B/W: 2.4  × 1.7 dot/mm
(61  × 44 dpi)
[Full-size, Letter]
Color / B/W: 2.5  × 1.6 dot/mm
(62  × 41 dpi) [A4]
Color / B/W: 2.2 ×
 2.2 dot/mm
(56  × 56 dpi)
[Letter]
Color / B/W: 2.1  × 2.1 dot/mm
(52  × 52 dpi)
Scanning time
* Until the scanning is  finished Color: 30 s
B/W:
20 s
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							Specifications37
Help
The printers are not included in the above specifications.
For information regarding available USB flash memory devices, SD memory cards, and printers, refer to the 
following site:http://panasonic.co.jp/pcc/products/en/eboard/ub-5838c_info.htm
*1Letter size is for U.S.A. and Canada models.*2If an SD memory card has been formatted (ex. by the general formatting software of a computer), it oftentimes cannot be 
recognized by this unit.
To use the SD memory card with this unit, it must be reforma tted to comply with SD memory card specifications using the 
appropriate formatting software.
You can also download the formatting software for the SD memory card from the following site: http://panasonic.jp/support/global/cs/sd/download/sd_formatter.html
To purchase separately available items, contact your dealer.
Model No.UB-5838CUB-5338C
Printer 
Output  BlockInterface Full Speed USB 2.0
Support printer language PCL 3 GUI
Paper size A4/Letter*
1
Print resolution 300 dpi
Continuous printing 1 to 9 sheets
USB 
Flash 
Memory  Device 
Output 
BlockInterface Full Speed USB 2.0
Support Format FAT (FAT16)/FAT32 format (Maximum capacity: 32 GB)
Store File Format PDF/JPEG
SD 
Memory 
Card 
Output  BlockSD specification Version 1.10
* SDHC memory card and SD I/O standard is not supported.
Support Format FAT16 format*
2 (Maximum capacity: 2 GB)
Store File Format PDF/JPEG
Separately Available Items
OptionStand: UE-608035
Separately 
AvailableMarkers: KX-B031
KX-B032
KX-B033 (set of 10 black markers),
(set of 10 red markers),
(set of 10 blue markers)
Erasers: KX-B042 (set of 6 erasers)
Marker and eraser set: KX-B035 (contains one black, one red, and one blue markers  and one eraser)
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							38
Installation Manual
(for qualified service personnel)
Table of Contents
page
For Your Safety  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  39
Assembling the unit  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  40●Accessories for assembling. . . . . . . . . . . . . . . . . . . . . . . . . .  40
● Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  41
Electronic Board Operations Check  . . . . . . . . . . . . . . . . . . . . . .  45 ●Before Operation Check  . . . . . . . . . . . . . . . . . . . . . . . . . . . .  45
● Setting the time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  45
● Operation Check Procedure  . . . . . . . . . . . . . . . . . . . . . . . . .  46
Repacking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  47
Wall-Mounting Construction. . . . . . . . . . . . . . . . . . . . . . . . . . . . .  48 ●Checking the Wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  48
● Installing the Wall-Mounting Fixtures  . . . . . . . . . . . . . . . . . .  49
● Wall Types and Installation Procedures  . . . . . . . . . . . . . . . .  51
Optional Stand Assembly (UE-608035) . . . . . . . . . . . . . . . . . . . .  53 ●Included Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  53
● Assembly Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  54
•Request assembly of the Electronic Board, stand and wall-mounting from your dealer.
• Before constructing or installing this set, please read this manual carefully.
Especially, please read “For Your Safety” carefully and install the Electronic Board safely.
Panasonic Communications Co., Ltd. cannot be held responsible for accidents or damage to property resulting 
from incorrect installation.
• When installing the Electronic Board, perform installation with 2 people.
CLASS 1 LED PRODUCT
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							39
Installation
For Your Safety
To prevent severe injury and loss of life, read this 
section carefully before using the unit to ensure proper 
and safe operation of your unit.
The following graphic symbols are used in this 
Installation Manual.Denotes a potential 
hazard that could 
result in serious 
injury or death.
Denotes hazards 
that could result in 
minor injury or 
damage to the unit.
This symbol is used to alert 
operators to a specific 
operating procedure that 
must not be performed.
These symbols are used to 
alert operators to a specific 
operating procedure that 
must be emphasized in order 
to operate the unit safely.
Safety check must be done by qualified 
service personnel after installing this unit.
Be sure to disconnect the power cord while 
installing the unit. Otherwise, it may cause 
electric shock or injury.
Be sure to use the specified parts for the 
installation. Otherwise, it may cause fire, 
electric shock or injury.
Notes in the operating instructions or notes 
of labels on the cabinet, chassis or parts 
should be observed.
To ensure safe operation the power cord 
supplied must be inserted into a standard 
three-prong AC outlet which is effectively 
grounded (earthed) through the normal 
wiring.
WARNING
CAUTION
WARNING
The fact that the equipment operates 
satisfactorily does not imply that the power 
point is grounded (earthed) and that the 
installation is completely safe. For your 
safety, if in any doubt about the effective 
grounding (earthing) of the power point, 
consult a qualified electrician.
Do not install the unit except by a qualified 
service personnel.
After installing or moving the unit, lock the 
casters and set the fall-prevention extension 
legs.
Be sure to put on a glove to avoid electric 
shock or injury.
CAUTION
Locking the casters
(Push this side) Push to lock
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							40
Assembling the unit
■Accessories for assembling
The package includes the parts for setting up the unit shown below. Make sure that all of these parts are 
included in the package before proceeding.
Note
•Be sure to deliver the following accessories to the users.
1. Markers (Black, Red, Blue)  . . . . . . . . . . . . . . . . . . . . . . . . . . .  1 each
2. Eraser  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
3. USB cable  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
4. Operating Instructions  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
5. Warranty card (U.S.A. models only). . . . . . . . . . . . . . . . . . . . . . . . . . 1
No.Part NameIllustrationQ’tyRemarks
Washer 4 For assembling the stand
Wall-mounting  fixture 2 For wall-mounting
Clamp 1For power cord when using 
the stand
Power cord 1The illustration of the power 
cord is for the United States. 
The shape of the plug may 
vary depending on country/
area.
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