Panasonic Dmp Bd10a Operating Instructions

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RQT8997
Changing the unit’s settings
The settings remain intact even if you switch the unit to standby.
(Continued on the next page)
Setup menu operations
1
While stopped
Press [SETUP].
2Press [3,4] to select the tab and press [1].
3Press [3,4] to select the menu and press [ENTER].
4Press [3,4] to select the option and press [ENTER].
≥There may be differences in 
operation methods. If this 
happens, follow the on-screen 
instructions for the operation.
To return to the previous 
screen
Press [RETURN].
To exit the screen
Press [SETUP].
Summary of settings
 Ta b sMenusOptions (Underlined items are the factory presets.)
SetupOff Timer
Select how long the unit remains on when it is not being used.≥2 Hours≥6 Hours≥Off
Remote Control Code (➡ 11)≥Set Code 1
≥Set Code 2≥Set Code 3
Multi-jog Setting
Select “Off” to turn the wheel operation off.≥On
≥Off
Easy Setting
You can execute basic settings (On-screen Language, TV 
Aspect, Speaker setting).≥Yes≥No
Restore Default Settings
This returns all values in the Setup menu and the On-screen 
menu, except for “DVD-Video Ratings” and “Age limit for BD-
Video viewing” to the default settings.≥Yes≥No
DiscDVD-Video Ratings
Set a ratings level to 
limit DVD-Video play.Follow the on-screen 
instructions. Enter a 4-digit 
password with the numbered 
buttons when the password 
screen is shown. It will be the 
common password for both 
“DVD-Video Ratings” and “Age 
limit for BD-Video viewing”.
≥Do not forget your password.≥8 No Limit: All DVD-Video can be played.
≥1 to 7: Prohibits play of DVD-Video with 
corresponding ratings recorded on them.
≥0 Lock All: Prohibits play of all DVD-Video.
≥Unlock Player≥Change Password
≥Change Level≥Temporary Unlock
Age limit for BD-
Video viewing
Set an age limit of 
BD-Video play.≥No Limit
: All BD-Video can be played.
≥0 to 254 year(s): Prohibits play of BD-Video with 
corresponding ratings recorded on them.
≥Unlock Player≥Change Password
≥Change age limit for viewing≥Temporary Unlock
Play DVD-Audio in Video Mode
Select “Video Mode (Video On)” to play DVD-Video content 
on some DVD-Audio.≥Video Mode (Video On):The setting returns to “Audio Mode 
(Video Off)” when you change the 
disc or turn the unit off.
≥Audio Mode (Video Off)
Mixed Disc–Audio & Pictures
When playing a CD-R/RW recorded with both MP3 and 
JPEG files, you can select which types of files you would 
like to give priority to. ≥MP3≥Pictures
Audio LanguageChoose the language for audio, 
subtitle and disc menus.
[BD-V] [DVD-V]
≥Some discs start in a certain 
language despite any changes you 
make here.
≥When the selected language is not 
available on the disc, the default 
language is played. There are discs 
where you can only switch the 
language from the menu screen (➡ 
15).
≥Enter a code (➡28) with the 
numbered buttons when you select 
“Other ¢¢¢¢”.≥English≥French≥Spanish
≥Original: The original language of each disc will be selected.
≥Other ¢¢¢¢
Subtitle Language≥Automatic
:
If the language selected for “Audio Language” is not 
available, subtitles of that language will automatically appear 
if available on that disc.
≥English≥French≥Spanish≥Other ¢¢¢¢
Menu Language≥English
≥French≥Spanish≥Other ¢¢¢¢
Easy SettingRestore Default Settings
Setup SetupDiscVideoAudioDisplayConnection
6 Hours
HDMI
Off TimerSet Code 1Remote Control CodeOnMulti-jog Setting
Tabs Menus Options
NOTE
TIPS
Settings 11 Changing the unit’s settings
Settings
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RQT8997
 Ta b sMenusOptions (Underlined items are the factory presets.)
VideoStill Mode ( paused video ) [DVD-V]
Select the type of picture shown when you pause 
playback (➡29, Frames and fields).≥Automatic≥Field: Select if jittering occurs when “Automatic” is selected. 
(The picture is coarser.)
≥Frame: Select if small text or fine patterns cannot be seen 
clearly when “Automatic” is selected. (The picture is 
clearer and finer.)
Seamless Play
Select the play mode between playlist chapter 
segments and partially deleted titles.≥On
: The chapters in playlists are played seamlessly. This 
does not work when there are several audio types 
included on the playlist. Additionally, the positioning of 
chapter segments may change slightly.
≥Off: The points where chapters in playlists change are played 
accurately, but the picture may freeze for a moment.
Black Level Control
Select lighter or darker for adjusting the black level 
control to the desired setting for picture enhancement.≥Lighter
: When video is output from VIDEO OUT or S VIDEO 
OUT terminal.
≥Darker: When video is output from COMPONENT VIDEO OUT 
terminal.
AudioDynamic Range Compression 
[BD-V] [DVD-V] (Dolby Digital, Dolby Digital Plus and Dolby 
TrueHD only)
Change the dynamic range (➡29, Glossary) for late night 
viewing.≥On≥Off
Digital Audio Output
Change the settings when you have connected equipment through this unit’s digital audio out terminal (➡ 10).
≥Press [ENTER] to show the following settings.
PCM Down Conversion
Select how to output audio with a sampling frequency 
of 96 kHz or 88.2 kHz.
≥Signals are converted to 48 kHz or 44.1 kHz despite the 
settings across if the signals have a sampling frequency 
of over 96 kHz or 88.2 kHz, or the disc has copy 
protection.
≥[BD-V] Refer to “BD-Video Function Sound” 
(➡below).≥On: Signals are converted to 48 kHz or 44.1 kHz. (Choose 
when the connected equipment cannot process signals 
with sampling frequency of 96 kHz or 88.2 kHz.)
≥Off
: Signals are output as 96 kHz or 88.2 kHz. (Choose when 
the connected equipment can process signals with 
sampling frequency of 96 kHz or 88.2 kHz.)
Dolby DigitalSelect how to output the signal. If 
“Bitstream” is selected, the 
bitstream is output from the unit 
and the connected equipment 
decodes the signal.
If “PCM” is selected, this unit 
decodes the signal and output it 
as 2 channel from DIGITAL 
AUDIO OUT terminal.
[Note]
Not making the proper settings 
may result in noise, or some 
trouble for digital recording.≥Bitstream
: When connecting to equipment displaying the 
Dolby Digital logo.
≥PCM: When connecting to equipment not displaying the 
Dolby Digital logo.
Dolby Digital Plus/
Dolby TrueHD≥Bitstream: The bitstream signal of Dolby Digital is output.
≥PCM
: Dolby Digital Plus or Dolby TrueHD PCM sound is 
output in 2 channels.
DTS≥Bitstream
: When connecting to equipment displaying the DTS 
logo.
≥PCM: When connecting to equipment not displaying the 
DTS logo.
DTS-HD≥Bitstream: The bitstream signal of DTS Digital Surround is 
output.
≥PCM
: DTS-HD PCM sound is output in 2 channels.
BD-Video Function Sound [BD-V]
This will set the operation sounds you hear from the menu, 
etc. while playing a BD-Video disc. Please note that if you 
have selected “Bitstream” digital audio output (➡ above), 
these sounds will not be heard even if this is set to “On”.≥On
≥Off
[Note]:When “On” is selected, sampling frequency is converted to 
48kHz. Sound is output at higher than 48kHz sampling 
frequency only when both this item and 
“PCM Down 
Conversion” are set to “Off”.
DisplayStatus MessagesChoose whether to show status messages automatically.≥Automatic≥Off
On-screen Language
Choose the language for these menus and on-screen 
messages.≥English
≥Español≥Français
FL Display
Changes the brightness of the unit’s display.≥Bright
≥Dim:  The display is dimmed and the illumination lamp is 
turned off.
≥Automatic:  The display is dimmed and the illumination lamp is 
turned off during playback, and reappears if a 
button is pressed. 
LicenseInformation about the software used by this unit is displayed. 
ConnectionTV Aspect
Set to match the type of television connected.Regular aspect television (4:3)
≥4:3 Pan & Scan: Video recorded for a widescreen is played as Pan 
& Scan (unless prohibited by the producer of the 
disc). When playing BD-Video, video is output as 
“4:3 Letterbox”.
≥4:3 Letterbox: 
Video recorded for a widescreen is played in the 
letterbox style.
Widescreen television(16:9)
≥16:9:  Video recorded for 4:3 aspect screen is displayed 
as a 4:3 ratio image in the center of the screen.
≥16:9 Full:  Video recorded for 4:3 aspect screen is displayed 
as a horizontally stretched 16:9 image.
Component Video Resolution
This sets the video output resolution when using the 
component video terminal. ≥480i
≥480p
≥720p≥1080i
Settings 11 Changing the unit’s settings
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RQT8997
When connecting to an amplifier/receiver to enjoy multi-channel surround sound, use the following settings on this unit if they cannot be set on 
the amplifier/receiver.
Speaker presence and size (A)1 Press [3,4,2,1] to select the speaker icon (A) and press 
[ENTER].
2 Press [3,4] to select the setting and press [ENTER].
Icon examples: 
Surround speaker (LS)
≥Large: Select when the 
speaker supports 
low-frequency (under 
100 Hz) reproduction.
≥Small: Select when the speaker does not support low-frequency 
reproduction.
When playing discs recorded with Dolby TrueHD or DTS-HD, even if 
you select “Small”, audio output will have an effect similar to when 
“Large” is selected.
In order to make an ideal listening environment, settings of speaker 
sizes may be automatically adjusted. 
For example, if the subwoofer is set to “No”, the front speakers will 
automatically be set to “Large”. (In this case, we recommend 
connecting a speaker that can reproduce bass below 100 Hz.)
Delay time (B)(Effective when playing multi-channel audio)
(Center, surround and surround back speakers only)
For optimum listening with 7.1/5.1-channel sound, all the speakers, 
except for the subwoofer, should be the same distance from the 
seating position.
If you have to place the center, surround and surround back speakers 
closer to the seating position, adjust the delay time to make up for the 
difference.
If either distance D or F is less than E, find the difference in the 
relevant table and change to the recommended setting.1 Press [3,4,2,1] to select the delay time box (B) and press 
[ENTER].
2 Press [3,4] to select the setting and press [ENTER].
Channel balance (C)(Effective when playing multi-channel audio)
This does not work when connected with HDMI terminals and “HDMI 
Audio Output” (
➜above, “HDMI” tab) is set to “On”.
1Select “Test” and press [ENTER].
A test signal is output.
Front (L)_—)Center_—)Front (R)_—)Surround (RS)
:;
Surround (LS)(— Surround Back(LB) (— Surround Back (RB)
2While listening to the test signal, press [3 4] to adjust the volume 
of each speaker
Front speakers: 0.0 to s6.0 dB
Except for front speakers: 0.0 to s12.0 dB
3Press [ENTER].
The test signal stops.
≥No signal is output for the subwoofer. To adjust its volume, play 
something, then return to this screen to adjust to suit your taste.
To finish the speaker setting
Press [3 4 2 1] to select “Complete” and press [ENTER].
 Ta b sMenusOptions (Underlined items are the factory presets.)
Connection
(Continued)
Speaker
You can set the unit to output the best possible sound for your 
speakers. Select “2 Channel” if the speaker settings can be 
set on the connected equipment.≥Multi-channel: When using three or more speakers with 
equipment that cannot set the speaker 
settings.
You can adjust the settings for speaker 
size, presence, channel balance and 
audio-delay (➡ below).
≥2 Channel: When using two speakers.
≥Attenuator:
When audio is output from 2ch or 7.1ch 
AUDIO OUT terminals and sound is distorted.
≥On≥Off
HDMIHDMI Video Mode
Select “On” when video is output from HDMI AV OUT 
terminal.≥On:[Note]:Video from COMPONENT VIDEO OUT 
terminal is output as “480i” if this is selected.
≥Off
HDMI Resolution
You can only select settings compatible with the connected 
equipment. This setting normally does not need to be 
changed. However if you are concerned about output picture 
quality, it may be improved by changing the setting.
Still pictures play at a resolution equivalent to 480p 
regardless of the settings.≥Auto
: Automatically selects the output resolution best 
suited to the connected television (1080p, 
1080i, 720p or 480p).
≥480p
≥720p
≥1080i
≥1080p
HDMI RGB Output Range
Effective when connected to a device that only supports RGB 
output. ≥Standard
:≥Enhanced:  When the black and white images are not 
distinct.
HDMI Audio Output
This setting selects whether or not to output audio from HDMI.
[Note]:If “On” is selected, audio output from the 7.1ch AUDIO 
OUT terminal will match the number of channels on the 
equipment connected with HDMI.≥On
:≥Off: When the TV is connected to this unit with an 
HDMI cable, and you are connected to an 
amplifier/receiver that does not support HDMI.
Ctrl with HDMI
Set to use “HDAVI Control” function when connected with an 
HDMI cable to a device that supports “HDAVI Control”.≥On
≥Off: Select when you do not want to use “HDAVI 
Control”.
Changing the speaker setting to suit your speakers
ms
ms L
CompleteTe s t
LSR
SW
RS dB
dB
dB
dB
dB dB
dB dB
ms
LB RB
 0.0 0.0 0.0
0.0 0.0
0.0
0.0
0.0
 0.0 0.0 0.0
C

 



Subwoofer
Front (R) Center
Front (L)
Complete
 (LS)
Surround
 (RS)Surround back Test
 (RB)  (LB)
LSLS
No Large Small

 
L
LS
R
SW
C
RS
C
RSLS


L
LB
R
RS
SW
C
RB
C
RB
RSLS
LB

LS
Approximate room dimensions
Circle of constant primary listening distance
: Actual speaker position
: Ideal speaker position: Primary listening 
distance 5.1ch speaker connection
7.1ch speaker connection
D Center speaker
DifferenceSetting
Approx. 34 cm (11⁄10 ft.)1.0 ms
Approx. 68 cm (21⁄5 ft.)2.0 ms
Approx. 102 cm (33⁄10 ft.)3.0 ms
Approx. 136 cm (42⁄5 ft.)4.0 ms
Approx. 170 cm (51⁄2 ft.)5.0 ms
F Surround/Surround back 
speakers
DifferenceSetting
Approx. 170 cm (51⁄2 ft.)5.0 ms
Approx. 340 cm (11 ft.)10.0 ms
Approx. 510 cm (161⁄2 ft.)15.0 ms
Settings 11 Changing the unit’s settings
Settings
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RQT8997
Frequently asked questions
Refer to the following items if you have any doubts about unit operations.
SetupPage
Disc
Troubleshooting guide
Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the solutions indicated in the 
chart do not solve the problem, refer to “Customer Services Directory” on page 30 if you reside in the U.S.A., or refer to “Product information” on 
page 28 if you reside in Canada.
The following do not indicate a problem with this unit:
≥Regular disc rotating sounds.
≥Image disturbance during search.
To reset this unitPage
Power
What do I need to play multi channel 
surround sound?≥Connect to...
–an amplifier/receiver compatible with HDMI.
–an amplifier/receiver with 7.1ch/5.1ch AUDIO IN.
–an amplifier/receiver with a built-in (Dolby Digital or DTS) decoder.9, 10
Are headphones and speakers 
directly connected to the unit?≥You cannot directly connect them to the unit. Connect through the amplifier/receiver, 
etc.9, 10
Is my television progressive output 
compatible?≥All Panasonic televisions that have 480p input terminals are compatible. Consult the 
manufacturer if you have another brand of television.—
My television has S VIDEO IN 
terminal, COMPONENT VIDEO IN 
terminals and HDMI IN terminal. 
Which should I connect with?≥The different levels of picture quality input are listed below in order from highest to 
lowest.
HDMI IN )COMPONENT VIDEO IN )S VIDEO IN )VIDEO IN. However, it will take 
longer for the picture output to start up when this unit is connected with the HDMI IN 
terminal.—
Can I play BD-Video, DVD-Video, 
DVD-Audio and Video CDs bought 
in another country?≥You can play them if the video standard is NTSC, however, you cannot play:
–BD-Video discs that do not include region “A”.
–DVD-Video discs that do not include region “1” or “ALL”. 
Refer to the disc’s jacket for more information.Cover
Cover
Can BD-Video/DVD-Video that does 
not have a region code/number be 
played?≥The region management information for BD-Video/DVD-Video indicates that the disc 
conforms to industry standards. You cannot play discs that do not conform to industry 
standards or do not have a region code or number.—
Please tell me about disc 
compatibility with this unit.≥This unit plays BD-Video, DVD-Video, DVD-Audio, Video CD, CD, DVD-RAM (DVD 
Video Recording format/AVCHD format/JPEG), DVD-R/RW (DVD-Video format, DVD 
Video Recording format and AVCHD format), DVD-R DL (DVD-Video format, DVD 
Video Recording format and AVCHD format), +R, +RW and +R DL.
≥This unit also plays CD-R/CD-RW discs which have been recorded in one of the 
following standards: CD-DA, Video CD, MP3 and still pictures (JPEG). Close the 
session after recording.
≥You cannot write to a disc with this unit.4
4
—
To return to the factory preset 
(No setting)≥Reset the unit as follows:
1Press [Í/I POWER] on the unit to turn off the unit.
2 Press and hold [5/9], [
						

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RQT8997
OperationPage
Displays
TV screen and video
Cannot operate the television.≥Change the manufacturer code. Some televisions cannot be operated even if you change 
the code.
≥It may be necessary to set the manufacturer code again after changing the batteries.11
11
The remote control doesn’t 
work properly.≥The remote control and main unit are using different codes. Change the code on the remote 
control.
Press and hold [ENTER] and the indicated number button 
at the same time for more than 2 seconds.
≥The batteries are depleted. Replace them with new ones.
≥You are not pointing the remote control at the main unit’s remote control signal sensor 
during operation.
≥Colored glass may obstruct the signal reception/transmission.
≥Don’t place the signal sensor in direct sunlight or in areas that may be subject to sunlight 
exposure.
≥It may be necessary to set the code on the remote control again after changing the 
batteries.11
7
7
—
—
11
The unit is on but cannot be 
operated.≥Some operations may be prohibited by the disc.
≥The unit is hot (“U59” appears on the display). Wait for “U59” to disappear.
≥One of the unit’s safety devices may have been activated.
Reset the unit as follows:
1Press [Í/I POWER] on the main unit to switch the unit to standby.
If the unit doesn’t switch to standby, press and hold [Í/I POWER] on the main unit for 
about 10 seconds. The unit is forcibly switched to standby.
Alternatively, disconnect the AC power supply cord, wait one minute, then reconnect it.
2Press [Í/I POWER] on the main unit to switch it on. If the unit still cannot be operated, 
consult the dealer.
≥Condensation has formed: Wait 1 to 2 hours for it to evaporate.—
—
—
—
Play fails to start even when 
[1] (PLAY) is pressed.
Play starts but then stops 
immediately.≥Insert the disc correctly with the label facing up.
≥The disc is dirty.
≥You tried to play a blank disc or unplayable disc on this unit.12
27
4, 5
Cannot eject disc.≥The unit may have a problem. While the unit is off, press and hold [;] and [5/9] on the 
main unit at the same time for about 5 seconds. Remove the disc and consult the dealer.—
Startup is slow.
When the unit is turned on, 
audio and video output takes a 
long time. ≥Startup takes time in the following situations.
–Immediately after a power failure or the AC power supply cord is connected.
–When the unit is connected with an HDMI cable.—
The display is dim.≥Change “FL Display” in the Setup menu.22
The elapsed time displayed is 
actually less than the playtime.≥The displayed play time is converted from the number of frames at 29.97 frames (equal to 
0.999 seconds) to one second. There will be a slight difference between the time displayed 
and the actual elapsed time (e.g., actual one-hour elapsed time may display as 
approximately 59 minutes 56 seconds). —
The images from this unit do 
not appear on the television.
Picture is distorted.≥Make sure that the television is connected to the VIDEO OUT terminal, S VIDEO OUT 
terminal, COMPONENT VIDEO OUT terminals or HDMI AV OUT terminal on this unit.
≥Make sure that the television’s input setting (e.g., VIDEO 1) is correct.
≥Progressive output is set to on but the connected television is not progressive compatible. 
While stopped, press and hold [∫] and [1] (PLAY) on the main unit at the same time for 
more than 5 seconds to cancel this setting. The setting will change to interlace.8, 9
—
—
Video is not output in high 
definition.≥High definition video cannot be output through the VIDEO OUT or S VIDEO OUT terminals.
≥Depending on the BD-Video, output from the COMPONENT VIDEO OUT terminals may be 
restricted to 480p. —
—
Status messages do not appear.≥Select “Automatic” in “Status Messages” in the Setup menu.22
The 4:3 aspect ratio picture 
expands left and right.
Screen size is wrong.≥Use the television to change the aspect. Refer to your television’s operating instructions.
≥If connecting with a component video cable, set “Progressive” to “Off” in the Video menu. If 
this doesn’t help or you cannot set it to “Off”, then set the “TV Aspect” to “4:3 Pan & Scan” in 
the Setup menu. —
20, 22
There is a lot of after-image 
when playing video.≥Turn “3D-NR”,“Integrated DNR” or “DNR” off if it is on.14, 20
When playing DVD-Video using 
progressive output, one part of 
the picture momentarily 
appears to be doubled up.≥Set “Progressive” in the Video menu to “Off”. This problem is caused by the editing method 
or material used on DVD-Video, but should be corrected if you use interlace output.20
There is no apparent change in 
picture quality when adjusted 
with the Video menu in the On-
screen menu.≥The effect is less perceivable with some types of video.—
DR
Reference 11 Troubleshooting guide
Reference
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RQT8997
SoundPage
HDMI connections
Other difficulties with playback
No sound.
Low volume.
Distorted sound.
Cannot hear the desired audio 
type.≥Check the connections and the “Digital Audio Output” settings. Check the input mode on 
the amplifier/receiver if you have connected one.
≥Press [AUDIO] to select the audio. 
≥Turn off V. Surround Sound in the following cases.
–When using discs that do not have surround sound effects such as Karaoke discs.
–When playing bilingual broadcast programs.
≥]BD-V] When playing discs recorded with Dolby TrueHD or DTS-HD, audio will not be output 
properly unless the number of connected speakers is the same as the disc’s channel 
specification.
≥[DVD-A] The disc may have restrictions on the method of audio output. With some multi-
channel discs, unless the number of connected speakers is the same as the disc’s channel 
specification, audio will not be output properly. Refer to the disc’s jacket for more 
information. 
≥Set “Attenuator” in “Connection” tab to “On” if it causes distortion with AUDIO OUT 
connections. 
≥Match the speaker settings with the connected equipment. Change multi channel speaker 
settings by selecting “Multi-channel” in “Speaker” of “Connection” tab.
≥The sound effects will not work when the bitstream signal is output from the HDMI AV OUT 
terminal or the DIGITAL AUDIO OUT terminal. 
≥If the audio track of the disc was recorded with Dolby Digital Plus or Dolby True HD, Dolby 
Digital audio will be output from the DIGITAL AUDIO OUT terminal.
≥If the audio track of the disc was recorded with DTS-HD Master Audio, it will be output as 
DTS Digital Surround audio.
8–10, 22
13
20
—
—
23
23
—
—
—
Cannot switch audio.≥There are discs for which audio cannot be changed because of how the disc was created.
≥When connecting an amplifier/receiver using a coaxial cable, optical digital audio cable or 
an HDMI cable, you cannot switch the audio if “Dolby Digital” is set to “Bitstream”. Set 
“Dolby Digital” to “PCM” or connect using audio cables.—
9, 10, 22
The images from this unit do 
not appear on the television.
Picture is distorted.≥To output video from a device connected with an HDMI cable, set “HDMI Video Mode” to 
“On” in the Setup menu.
≥Picture may not be seen when more than 4 devices are connected with HDMI cables. 
Reduce the number of connected devices.23
—
The 4:3 aspect ratio picture 
expands left and right.
Screen size is wrong.≥Change “TV Aspect” type to “16:9”.22
When playing DVD-Video using 
progressive output, one part of 
the picture momentarily 
appears to be doubled up.≥When you use the HDMI AV OUT terminal for video output, follow the steps below for setting.
1 Connect this unit to the TV with any cable except the HDMI cable
2 Set “HDMI Video Mode” to “Off” in the Setup menu 23
No sound.
Low volume.
Distorted sound.
Cannot hear the desired audio 
type.≥[DVD-A] The disc may have a restriction on the method of audio output.
This unit cannot playback multi-channel discs that prevent down-mixing unless the unit is 
connected with an HDMI cable to an amplifier/receiver supporting the HDCP. Refer to the 
disc jacket for more information. 
≥Audio may not be heard when more than 4 devices are connected with HDMI cables.
Reduce the number of connected devices.
≥The sound effects will not work when the bitstream signal is output from the HDMI AV OUT 
terminal or the DIGITAL AUDIO OUT terminal. 
≥To output audio from a device connected with an HDMI cable, set “HDMI Audio Output” to 
“On” in the Setup menu.
≥If the unit is connected to a television with an HDMI cable and the audio from the 7.1ch 
AUDIO OUT terminal is output as two channels only, set “HDMI Audio Output” to “Off” in the 
Setup menu.
≥If the sound is distorted when the unit is connected to an amplifier/receiver with the HDMI 
cable, adjust the settings in “Speaker” in the Setup menu to match the connection.
≥Depending on the connected equipment, the sound may be distorted if this unit is 
connected with an HDMI cable.
≥The sound effects will not work when the bitstream signal is output from the HDMI AV OUT 
terminal. —
—
—
23
23
23
—
—
Cannot switch audio.≥When connecting an amplifier/receiver using a coaxial cable, optical digital audio cable or 
an HDMI cable, you cannot switch the audio if “Dolby Digital” is set to “Bitstream”. Set 
“Dolby Digital” to “PCM” or connect using audio cables.9, 10, 22
Audio and video momentarily 
pause.≥This occurs between playlist chapters.—
DVD-Video is not played.≥You have set a ratings level to limit DVD-Video play. Change this setting.21
BD-Video is not played.≥You have set a ratings level to limit BD-Video play. Change this setting.
≥Some BD-Video can only be output with HDMI.21
—
Alternative soundtrack and 
subtitles cannot be selected.≥The languages are not recorded on the disc.
≥You may not be able to use the On-screen menu to change the soundtrack and subtitles on 
some discs. Use the disc’s menus to make changes.—
15
No subtitles.≥Subtitles are not recorded on the disc.
≥Turn the subtitles on. Set “Subtitle” on the On-screen menu to “On”.
≥When progressive output is on, closed captions cannot be displayed.—
19
—
The subtitles overlap closed 
captions recorded on discs.≥Clear the subtitles.19
Angle cannot be changed.≥Angles can only be changed during scenes where different angles are recorded.—
The resume play function does 
not work.≥Memorized positions are canceled when 
–press [∫] several times.
–open the disc tray.
–[DVD-A] [CD] [VCD] [MP3]: turn off the power.—
Reference 11 Troubleshooting guide
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Messages
The following messages or service numbers appear on the television or unit’s display when something unusual is detected during startup and 
use.
On the televisionPage
On the unit’s display
§ The messages are alternately displayed.
Disc handling
Clean discs
Wipe with a damp cloth and then wipe dry.
Disc handling precautions
≥Do not attach labels or stickers to discs (This may cause disc 
warping, rendering it unusable).
≥Do not write on the label side with a ball-point pen or other writing 
instrument.
≥Do not use record cleaning sprays, benzine, thinner, static 
electricity prevention liquids or any other solvent.
≥Do not use scratch-proof protectors or covers.
≥Do not use the following discs:
– Discs with exposed adhesive from removed stickers or labels 
(rented discs etc).
– Discs that are badly warped or cracked.
–Irregularly shaped discs, such as heart shapes.
Maintenance
Clean this unit with a soft, dry cloth
≥Never use alcohol, paint thinner or benzine to clean this unit.
≥Before using chemically treated cloth, read the instructions that 
came with the cloth carefully.
≥Cleaning of the lens is generally not necessary.
≥Do not use any lens cleaners as they may damage the unit. Cannot play.≥You inserted an incompatible disc (Discs recorded in PAL video, etc.).4, 5
Cannot display on this unit.≥You tried to play a non-compatible image. 5
Copyrighted material. Audio 
will not be output from HDMI.≥Should you connect equipment that does not support HDCP, the audio from the CPPM 
copy protected DVD-Audio cannot be output from HDMI AV OUT terminal. Connect the 
audio cable of the Audio/Video cable (Red, White), optical digital audio cable
 or coaxial 
cable to the corresponding terminals.8–10
No disc≥The disc may be upside down.—
$≥The operation is prohibited by the unit or disc.—
F99≥The unit fails to operate properly. Press [Í/I POWER] on the main unit to switch the unit to 
standby. Now press [Í/I POWER] on the main unit again to turn the unit on.—
HDMI ONLY
§≥Some BD-Video discs can only be output with HDMI.—
No PLAY≥When there is a viewing restriction on a BD-Video or DVD-Video.21
No READ≥The disc is dirty or badly scratched. The unit cannot play.—
PLEASE WAIT
§≥Displayed when the unit is started and turned off. This is not a malfunction.
≥The unit is carrying out its recovery process. You cannot operate the unit while “PLEASE 
WAIT” is displayed.—
—
SET 
(“∑” stands for a number.)≥The remote control and main unit are using different codes. Change the code on the 
remote control.
Press and hold [ENTER] and the indicated number button at the 
same time for more than 2 seconds.11
UNFORMAT
§≥You inserted an unformatted DVD-RAM, DVD-RW, +RW, an unused +R, +R DL or DVD-
RW (DVD-Video format).—
UNSUPPORT
§≥You have inserted a disc the unit cannot play.4, 5
U59≥The unit is hot.
The unit switches to standby for safety reasons. Wait for about 30 minutes until the 
message disappears.
Select a position with good ventilation when installing the unit. Do not block the cooling 
fan on the rear of the unit.—
U72
U73≥The HDMI connection acts unusually.
–The connected equipment is not HDMI compatible.
–Please use HDMI cables that have the HDMI logo (as shown on the cover).
–The HDMI cable is damaged.—
H or F≥There is something unusual. (The service number displayed after H and F depends on the 
unit’s condition.)
≥Check the unit using the troubleshooting guide. If the service number does not 
disappear, do the following.
1. Disconnect the plug from the AC outlet, wait a few seconds, then reconnect it.
2. Press [Í/I POWER] to turn the power on. (The unit may be fixed.)
If the service number does not disappear despite doing the above, request service from 
the dealer. Inform the dealer of the service number when requesting service.—
24–26
DR
Reference 11 Messages / Disc handling / Maintenance
Reference
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Product Service
1. Damage requiring service— The unit should be serviced by 
qualified service personnel if:
(a)The AC power supply cord or AC adaptor has been 
damaged; or
(b)Objects or liquids have gotten into the unit; or
(c)The unit has been exposed to rain; or
(d)The unit does not operate normally or exhibits a marked 
change in performance; or
(e)The unit has been dropped or the cabinet damaged.
2. Servicing— Do not attempt to service the unit beyond that 
described in these operating instructions. Refer all other 
servicing to authorized servicing personnel.3. Replacement parts— When parts need replacing ensure the 
servicer uses parts specified by the manufacturer or parts that 
have the same characteristics as the original parts. 
Unauthorized substitutes may result in fire, electric shock, or 
other hazards.
4. Safety check— After repairs or service, ask the servicer to 
perform safety checks to confirm that the unit is in proper 
working condition.
For product information or assistance with product operation:
In the U.S.A., refer to “Customer Services Directory” on page 30.
In Canada, contact the Panasonic Canada Inc. Customer Care 
Centre at 1-800-561-5505, or visit the website (www.panasonic.ca), 
or an authorized Servicentre closest to you.
Specifications
Signal system: NTSC
Operating temperature range:i5 to i35 oC (i41 to i95 xF)
Operating humidity range:10 to 80 % RH (no condensation)
Discs played [8 cm (3 z) or 12 cm (5 z)]:
BD (BD-Video)
DVD (DVD-Video, DVD-Audio)
DVD-RAM (DVD-VR, JPEG
§1, 2, 6, AVCHD)
DVD-R/RW/-R DL (DVD-Video, DVD-VR, AVCHD)
iR/iRW/+R DL (Video)
CD, CD-R/RW 
(CD-DA, Video CD, SVCD
§4, MP3§3, 5,JPEG§1, 3, 6)
Video output:
Output level: 1 Vp-p (75 ≠)
Output connector: Pin jack (1 system)
S-video output:
Y output level: 1 Vp-p (75 ≠)
C output level:  0.286 Vp-p (75 ≠) at Burst
Output connector: S terminal (1 system)
Component video output: (1080i/720p/480p/480i)
Y output level: 1 Vp-p (75 ≠)
P
B output level: 0.7 Vp-p (75 ≠)
PR output level: 0.7 Vp-p (75 ≠)
Output connector:  Pin jack (Y: green, PB: blue, PR: red)
(1 system)
Audio output:
Output level: 2 Vrms (1 kHz, 0 dB)
Output connector: Pin jack
Number of connectors: 2 channel: 2 system
7.1 channel discrete output (7.1 channel): 1 system
Audio performance:
Frequency response:
≥DVD (linear audio): 2 Hz to 22 kHz (48 kHz sampling)
2 Hz to 44 kHz (96 kHz sampling)
≥DVD-Audio:  2 Hz to 88 kHz (192 kHz sampling)
≥CD-Audio: 2 Hz to 20 kHz
S/N ratio: 125 dB
Dynamic range: 118 dB
Total harmonic distortion: 0.0012 %Digital audio output:
Optical digital output: Optical terminal
Coaxial digital output: Pin jack
HDMI AV output 
Output format:
≥Video: 1080p/1080i/720p/480p
≥Audio: 192 kHz/96 kHz/48 kHz/44.1 kHz
Output Connector: Type A (19 pin)
≥This unit supports “HDAVI Control 2” function.
Optical pick-up:System with 2 lenses
LASER Specification:
Wave length: 785 nm (CDs)/662 nm (DVDs)/405 nm (BDs)
Laser power:
No hazardous radiation is emitted with the safety protection
Power supply: AC 120 V, 60 Hz
Power consumption:approx. 42 W
Power consumption in standby mode
: less than 1 WDimensions (WkDkH)
Excluding the projecting parts:430 mmk331.6 mmk85 mm
(16 
15/16zk13 1/16zk3 3/8z)
Including the projecting parts:430 mmk338.3 mmk85 mm
(16 
15/16zk13 3/8zk3 3/8z)
Mass (Weight):approx. 4.5 kg (9.9 lbs)
[Note]
Specifications are subject to change without notice. 
§1Picture resolution: between 34k34 and 6144k4096 pixels (sub 
sampling is 4:2:2 or 4:2:0)
§2The total combined maximum number of recognizable picture 
contents and folders: 3000 picture contents and 300 folders.
§3The total combined maximum number of recognizable audio and 
picture contents and folders: 999 audio and picture contents and 
99 folders.
§4Conforming to IEC62107§5Compatible compression rate: between 32 kbps and 320 kbps
Compatible sampling rate: 44.1 kHz, 48 kHz
§6MOTION JPEG is not supported.Product information
Language code listEnter the code with the numbered buttons.
Abkhazian: 6566
Afar: 6565
Afrikaans: 6570
Albanian: 8381
Ameharic: 6577
Arabic: 6582
Armenian: 7289
Assamese: 6583
Aymara: 6589
Azerbaijani: 6590
Bashkir: 6665
Basque: 6985
Bengali; Bangla:
6678
Bhutani: 6890
Bihari: 6672
Breton: 6682
Bulgarian: 6671
Burmese: 7789
Byelorussian: 6669
Cambodian: 7577Catalan: 6765
Chinese: 9072
Corsican: 6779
Croatian: 7282
Czech: 6783
Danish: 6865
Dutch: 7876
English: 6978
Esperanto: 6979
Estonian: 6984
Faroese: 7079
Fiji: 7074
Finnish: 7073
French: 7082
Frisian: 7089
Galician: 7176
Georgian: 7565
German: 6869
Greek: 6976
Greenlandic: 7576
Guarani: 7178Gujarati: 7185
Hausa: 7265
Hebrew: 7387
Hindi: 7273
Hungarian: 7285
Icelandic: 7383
Indonesian: 7378
Interlingua: 7365
Irish: 7165
Italian: 7384
Japanese: 7465
Javanese: 7487
Kannada: 7578
Kashmiri: 7583
Kazakh: 7575
Kirghiz: 7589
Korean: 7579
Kurdish: 7585
Laotian: 7679
Latin: 7665
Latvian, Lettish:7686Lingala: 7678
Lithuanian: 7684
Macedonian: 7775
Malagasy: 7771
Malay: 7783
Malayalam: 7776
Maltese: 7784
Maori: 7773
Marathi: 7782
Moldavian: 7779
Mongolian: 7778
Nauru: 7865
Nepali: 7869
Norwegian: 7879
Oriya: 7982
Pashto, Pushto:8083
Persian: 7065
Polish: 8076
Portuguese: 8084
Punjabi: 8065
Quechua: 8185Rhaeto-Romance:
8277
Romanian: 8279
Russian: 8285
Samoan: 8377
Sanskrit: 8365
Scots Gaelic: 7168
Serbian: 8382
Serbo-Croatian:8372
Shona: 8378
Sindhi: 8368
Singhalese: 8373
Slovak: 8375
Slovenian: 8376
Somali: 8379
Spanish: 6983
Sundanese: 8385
Swahili: 8387
Swedish: 8386
Tagalog: 8476
Tajik: 8471Tamil: 8465
Tatar: 8484
Telugu: 8469
Thai: 8472
Tibetan: 6679
Tigrinya: 8473
Tonga: 8479
Turkish: 8482
Turkmen: 8475
Twi: 8487
Ukrainian: 8575
Urdu: 8582
Uzbek: 8590
Vietnamese: 8673
Volapük: 8679
Welsh: 6789
Wolof: 8779
Xhosa: 8872
Yiddish: 7473
Yoruba: 8979
Zulu: 9085
Reference 11 Product Service / Specifications
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Glossary
AV C H D
AVCHD is a new format (standard) for high definition video cameras 
that can be used to record and play high-resolution HD images. 
BD-J
Some BD-Video discs contain Java applications, and these 
applications are called BD-J. Depending on the BD-J application, 
you can enjoy various interactive features in addition to playing 
normal video.
Bitstream
This is the digital form of multi-channel audio data (e.g., 5.1 
channel) before it is decoded into its various channels.
CPPM (Content Protection for Prerecorded Media)
A copy protection system used for DVD-Audio files. This unit 
supports CPPM.
Decoder
A decoder restores the coded audio signals on DVDs to normal. 
This is called decoding.
Dolby Digital
This is a method of coding digital signals developed by Dolby 
Laboratories. Apart from stereo (2-channel) audio, these signals 
can also be multi-channel audio. A large amount of audio 
information can be recorded on one disc using this method.
Dolby Digital Plus
Multi-channel audio and higher audio quality is made possible 
using Dolby Digital Plus. Previous Dolby Digital-compatible 
equipment can play Dolby Digital Plus as Dolby Digital surround 
audio. BD-Video supports up to 7.1 channel output.
Dolby TrueHD
Dolby TrueHD is a very high quality audio format that reproduces 
the studio master audio. Previous Dolby Digital-compatible 
equipment can play Dolby TrueHD as Dolby Digital surround audio. 
BD-Video supports up to 7.1 channel output.
Down-mixing
This is the process of remixing the multi-channel audio found on 
some discs into two channels. It is useful when you want to listen to 
the 5.1-channel audio recorded on DVDs through your television’s 
speakers. Some discs prohibit down-mixing and this unit can then 
only output the front two channels.
[DVD-A] Tracks that do not allow down-mixing will not play correctly 
on this unit except when connecting with an HDMI cable to an 
amplifier/receiver that meets HDMI standards (ver. 1.1 or later) and 
is CPPM compatible.
DTS (Digital Theater Systems)
This surround system is used in many movie theaters. There is good 
separation between the channels, so realistic sound effects are 
possible.
DTS-HD
DTS-HD is a high-quality, sophisticated audio format used in movie 
theaters. Previous DTS Digital Surround-compatible equipment can 
play DTS-HD as DTS Digital Surround audio. BD-Video supports up 
to 7.1 channel output.
Dynamic range
Dynamic range is the difference between the lowest level of sound 
that can be heard above the noise of the equipment and the highest 
level of sound before distortion occurs.
Dynamic range compression means reducing the gap between the 
loudest and softest sounds. This means you can listen at low 
volumes but still hear dialog clearly.
Film and video
DVD-Video are recorded using either film or video. This unit can 
determine which type has been used, then uses the most suitable 
method of progressive output.
Film: Recorded at 24 frames per second. (Recorded at 30 
frames per second as well). Generally appropriate for 
motion picture films.
Video: Recorded at 30 frames/60 fields per second. Generally 
appropriate for TV drama programs or animation.
Finalize
A process that makes play of a recorded CD-R, CD-RW, DVD-R, 
etc. possible on equipment that can play such media.
After finalizing, the disc becomes play-only and you can no longer 
record or edit.Frames and fields
Frames refer to the single images that constitute the video you see 
on your television. Each frame consists of two fields.
≥A frame still shows two fields, so there may be some blurring, but 
picture quality is generally better.
≥A field still shows less picture information so it may be rougher, 
but there is no blurring.
HDCP(High-Bandwidth Digital Content Protection)
HDCP is a type of digital rights management developed for use with 
HDMI connections, etc. HDCP was developed to protect digital 
content and prevent unsecured transmissions by using a variety of 
methods such as encryption and authentication. 
HDMI (High-Definition Multimedia Interface)
HDMI is a digital interface for consumer electronic products. Unlike 
conventional connections, it transmits uncompressed digital video 
and audio signals on a single cable. This unit supports high-
definition video output [720p (750p), 1080i (1125i), 1080p (1125p)] 
from HDMI AV OUT terminals. To enjoy high-definition video a high 
definition compatible television is required.
JPEG (Joint Photographic Experts Group)
This is a system used for compressing/decoding color still pictures. 
If you select JPEG as the storage system on digital cameras, etc., 
the data will be compressed to 1/10–1/100 of its original size. The 
benefit of JPEG is less deterioration in picture quality considering 
the degree of compression.
LPCM (Linear PCM)
These are uncompressed digital signals, similar to those found on 
CDs.
MP3 (MPEG Audio Layer 3)
An audio compression method that compresses audio to 
approximately one tenth of its size without any considerable loss of 
audio quality. You can play MP3 you have recorded onto CD-R and 
CD-RW.
Pan&Scan/Letterbox
In general, DVD-Video are produced with the intention that they be 
viewed on a widescreen television (16:9 aspect ratio), so images 
often don’t fit regular (4:3 aspect ratio) televisions. Two styles of 
picture, “Pan & Scan” and “Letterbox”, deal with this problem.
Pan&Scan: The sides are cut off so the picture fills 
the screen.
Letterbox: Black bands appear at the top and 
bottom of the picture so the picture 
itself appears in an aspect ratio of 16:9.
Progressive/Interlace
The video signal standard of NTSC has 480 interlaced (i) scan lines, 
whereas progressive (p) scanning uses twice the number of scan 
lines, and this is referred to as 480p. Using progressive output, you 
can enjoy watching high resolution video recorded on disc, such as 
DVD-Video. Please note that your television must be capable of 
progressive output to enjoy progressive video.
Sampling frequency
Sampling is the process of converting the heights of sound wave 
(analog signal) samples taken at set periods into digits (digital 
encoding). Sampling frequency is the number of samples taken per 
second, so larger numbers mean more faithful reproduction of the 
original sound.
1080i (1125i)
In one high definition image, 1080 (1125) alternating scan lines 
pass every 1/60
th of a second to create an interlace image. 
Because 1080i (1125i) more than doubles current television 
broadcasts of 480i, the detail is much clearer and creates a more 
realistic and rich image.
1080p (1125p)
In one high definition image, 1080 (1125) scan lines pass at the 
same time every 1/60
th of a second to create a progressive image. 
Since progressive video does not alternate scan lines like interlace, 
there is a minimal amount of screen flicker. 
720p (750p)
In one high definition image, 720 (750) scan lines pass at the same 
time every 1/60
th of a second to create a progressive image. Since 
progressive video does not alternate scan lines like interlace, there 
is a minimal amount of screen flicker. Frame Field Field
u
r
Reference 11 Glossary
Reference
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Limited Warranty (ONLY FOR U.S.A. )
Panasonic Consumer Electronics Company,
Division of Panasonic Corporation of North America
One Panasonic Way Secaucus, New Jersey 07094Panasonic Puerto Rico, Inc.
Ave. 65 de Infantería, Km. 9.5
San Gabriel Industrial Park, Carolina, Puerto Rico 00985
Panasonic BD/DVD Player Limited Warranty
Limited Warranty Coverage
If your product does not work properly because of a defect in materials or 
workmanship, Panasonic Consumer Electronics Company or Panasonic 
Puerto Rico, Inc. (collectively referred to as “the warrantor”) will, for the 
length of the period indicated on the chart below, which starts with the 
date of original purchase (“Limited Warranty period”), at its option either 
(a) repair your product with new or refurbished parts, or (b) replace it with 
a new or a refurbished product. The decision to repair or replace will be 
made by the warrantor.
During the “Labor” Limited Warranty period there will be no charge 
for labor. During the “Parts” warranty period, there will be no charge 
for parts. You must mail-in your product during the warranty period. If 
non-rechargeable batteries are included, they are not warranted. 
This Limited Warranty only applies to products purchased and 
serviced in the United States or Puerto Rico. This Limited Warranty 
is extended only to the original purchaser and only covers product 
purchased as new. A purchase receipt or other proof of original 
purchase date is required for Limited Warranty service.
For assistance in Puerto Rico call Panasonic Puerto Rico, Inc. 
(787)-750-4300 or fax (787)-768-2910.
When shipping the unit carefully pack and send it prepaid, 
adequately insured and preferably in the original carton. Include a 
letter detailing the complaint and provide a day time phone and/or 
email address where you can be reached.
IF REPAIR IS NEEDED DURING THE LIMITED WARRANTY 
PERIOD THE PURCHASER WILL BE REQUIRED TO FURNISH A SALES RECEIPT/PROOF OF PURCHASE INDICATING DATE OF PURCHASE, AMOUNT PAID AND PLACE OF PURCHASE. CUSTOMER WILL BE CHARGED FOR THE REPAIR OF ANY UNIT RECEIVED WITHOUT SUCH PROOF OF PURCHASE.
Limited Warranty Limits And ExclusionsThis Limited Warranty ONLY COVERS failures due to defects in 
materials or workmanship, and DOES NOT COVER normal wear and 
tear or cosmetic damage. The Limited Warranty ALSO DOES NOT 
COVER damages which occurred in shipment, or failures which are 
caused by products not supplied by the warrantor, or failures which 
result from accidents, misuse, abuse, neglect, mishandling, 
misapplication, alteration, faulty installation, set-up adjustments, 
misadjustment of consumer controls, improper maintenance, power line 
surge, lightning damage, modification, or commercial use (such as 
hotel, office, restaurant, or other business), rental use of the product, or 
service by anyone other than a Factory Servicenter or other Authorized 
Servicer, or damage that is attributable to acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED 
UNDER “LIMITED WARRANTY COVERAGE”. THE WARRANTOR IS 
NOT LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES 
RESULTING FROM THE USE OF THIS PRODUCT, OR ARISING 
OUT OF ANY BREACH OF THIS WARRANTY. 
(As examples, this 
excludes damages for lost time, cost of having someone remove or re-
install an installed unit if applicable, travel to and from the servicer, loss 
of or damage to media or images, data or other recorded content. The 
items listed are not exclusive, but are for illustration only.)
ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE 
WARRANTY OF MERCHANTABILITY, ARE LIMITED TO THE 
PERIOD OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or 
consequential damages, or limitations on how long an implied Limited 
Warranty lasts, so the exclusions may not apply to you.
This Limited Warranty gives you specific legal rights and you may also 
have other rights which vary from state to state. If a problem with this 
product develops during or after the Limited Warranty period, you may 
contact your dealer or Servicenter. If the problem is not handled to 
your satisfaction, then write to the warrantor’s Consumer Affairs 
Department at the addresses listed for the warrantor.
PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS 
LIMITED WARRANTY, ARE YOUR RESPONSIBILITY.
F1104
Product or Part Name Parts Labor
BD/DVD Player One (1) Year One (1) Year
Rechargeable Batteries
(in exchange for defective item)Ten (10) Days Not Applicable
Customer Services Directory
Obtain Product Information and Operating Assistance; purchase Parts, Accessories, or obtain Literature by visiting our Web Site at:http://www.panasonic.com/consumersupportor, contact us via the web at:http://www.panasonic.com/contactinfoYou may also contact us directly at:
1-800-211-PANA (7262),
Monday-Friday 9 am-9 pm; Saturday-Sunday 10 am-7 pm, EST.
For hearing or speech impaired TTY users, TTY: 1-877-833-8855
Accessory Purchases
Purchase Parts, Accessories and Instruction Books online for all Panasonic Products by visiting our Web Site at:http://www.pstc.panasonic.comor, send your request by E-mail to:
[email protected] may also contact us directly at:
1-800-332-5368 (Phone) 1-800-237-9080 (Fax Only) (Monday – Friday 9 am to 8 pm, EST.)
Panasonic Service and Technology Company
20421 84th Avenue South, Kent, WA 98032
(We Accept Visa, MasterCard, Discover Card, American Express, and Personal Checks)
For hearing or speech impaired TTY users, TTY : 1-866-605-1277
Product RepairsCentralized Factory Servicenter
MAIL TO:
Panasonic Service and Technology Company
410B Airport Road
Elgin, IL 60123-9333
Attention: BD/DVD Repair
Please carefully pack and ship, prepaid and insured, to the Elgin Centralized Factory Servicenter. Customer’s in Puerto Rico, please ship or carry in 
to location below (“Service in Puerto Rico”).
Service in Puerto Rico
Panasonic Puerto Rico, Inc.Ave. 65 de Infantería, Km. 9.5, San Gabriel Industrial Park, Carolina, Puerto Rico 00985Phone (787)750-4300, Fax (787)768-2910
Reference 11 Limited Warranty
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