Panasonic Cf 73xcvtsbm Owners Manual
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21 Operation Do not use benzene, thinner, or rubbing alcohol. Doing so may adversely affect the surface, e.g., discoloration. In addition, do not use commercially-avai\ lable household cleaners and cosmetics, as they may contain components harmful to the su\ rface. Do not directly add or spray water or detergent. If liquid enters the inside of the com- puter, it may cause it to work improperly or be damaged. CAUTION Security Center/Antivirus Protection Use the Windows Security Center function to protect Windows from damage by computer viruses, etc. Windows Security Center What is Windows Security Center? The Windows Security Center allows centralized management of Windows security infor- mation, and monitors antivirus measures and other Windows security settings to ensure optimum safety. Use the Windows Security Center function to protect your computer from damage by \ vi- ruses, etc. Select [start] - [Control Panel] - [Security Center] to display the curr\ ent settings for the following security functions. • Windows FirewallA security system for protecting the computer from unauthorized access v\ ia the Internet or other external networks. The firewall regulates the data exchanged between the computer and the e\ xternal net- work, so that only approved data can pass through. At the time of purchase, the Windows Firewall is set to be enabled. • Automatic Updates If your computer is connected to the Internet, this function regularly c\ hecks whether secu- rity updates and other important updates have been made available, and a\ utomatically installs these updates in their latest conditions. • Virus Protection This function regularly checks whether antivirus software has been insta\ lled in the com- puter, and whether the version of that software is the latest version availab\ le. Some network-related software and some online network games do not opera\ te normally if the Windows Firewall is enabled. Ask the software manufacturer about the Windows Firewall in the case of using such software. For further details on the Windows Firewall, see the help displayed by the following methods: 1Select [start] - [Help and Support] and input [Windows Firewall] into [Search] and select . 2 Select [Windows Firewall overview]. NOTE Do not touch or use a touchscreen before you re-attach a Protective Film\ , as you may leave a mark or a scratch on the touchscreen. CAUTION contact Panasonic Technical Support. (For more information, refer to the “Operating Ins\ truc- tions” that come with the Protective Film.) Areas excluding the display Wipe these areas with a soft cloth, after applying water or detergent diluted with water to the soft cloth and firmly wringing out excess water.
22 Operation Useful Information Saving Data on the Hard Disk Do not expose your computer to shock. Use care when handling your computer, shock may damage your hard disk or make your software applications and data unusable. Do not power off your computer while software applications are running or hard disk drive indicator is on. Properly shut Windows down to avoid problems. Save all valuable data to disks. Backing up data to disks will limit damage should trouble occur to your \ computer or should you inadvertently change or erase data. Use the security function for all important data. ( “Security Measures” and “SD Memory Card Security Function”) Users are advised to purchase the latest versions of virus protection software and use them regularly. We recommend you run the software: • When booting your computer. • After receiving data. We recommend that you check data received on disks or from external sourc\ es, such as data downloaded from the Internet, e-mail, etc. (For compressed files, unco\ mpress them before running a check). For Data Execution Prevention (DEP), you can make one of the settings \ in the following menu. [start] - [Control Panel] - [Performance and Maintenance] - [System] - [\ Advanced] - [Settings] (in [Performance]) - [Data Execution Prevention]. For more information, refer to Windows help. Computer Viruses Windows Update You can use the latest patches and service packs for Windows with the following menus. Do not apply “Driver Updates” even if a message to update a driver\ appears. If a driver update is required, contact to Panasonic Technical Support. ( page 42) [start] - [All programs] - [Windows Update] Read the message, select (red icon) on the taskbar, and make the appropriate settings. This message, which the Windows Security Center displays to confirm the security-related settings\ regularly, will be displayed until the settings are made more properly. If the message “Your computer might be at risk” is displayed NOTE This message does not indicate an error. You can use the computer while the message is displayed. However, in order to operate the computer more safely, we recommend mak- ing the appropriate measures to reduce damage from virus and other attac\ ks, thus avoid- ing the appearance of this message. The Pop-up Blocker In Windows XP, security functions have been strengthened with regard to Web contents. One of these is the “Pop-up Blocker,” which may prevent some Web pages from being dis- played.
23 Operation Wireless LAN (only for models with wireless LAN) To prevent theft of data or unauthorized access to the hard disk via a wireless LAN. If you plan to use wireless LAN functions, we recommend that you do so o\ nly after making the appropriate security settings, such as for data encryption. Hard Disk Lock When the Hard Disk Lock is set to [Enable], it is impossible to read/wri\ te data from/to the hard disk when the hard disk is installed in a different computer. When the hard disk is returned to the original computer, you can read/write data as before. In this case, however, make the settings in the Setup Utility exactly the same as they were before the hard disk was\ removed. (Note that this Hard Disk Lock does not guarantee the complete protection of data.) ( “Security Mea- sures”) When Using Peripheral Devices Pay strict attention to the following points to avoid damage to the comp\ uter, peripheral devices, cables, etc. Also, in addition to following this manual and the Reference Manual, car\ efully read the instruction manuals for the peripheral devices being used. Use only peripheral devices that conform to the computer’s specifications. Connect the devices properly, paying close attention to the condition and position of the connectors. If a connection cannot be made easily, do not apply undue force; check once more to con- firm the condition and position of the connector (alignment of pins, et\ c.). If the connector has holding screws, fasten the screws firmly. Do not carry the computer with cables attached, and do not pull on the c\ ables forcefully. When Disposing of or Transferring Ownership of This Device When disposing of or transferring ownership of this device, erase all da\ ta on the hard disk in order to prevent the theft of hard disk data. Even if you delete data or\ initialize the hard disk through normal Windows commands, data can still be read using special software. In order\ to erase all data, either have the data erased by a specialist (at a charge) or use the hard disk data erase utility (included) ( page 38). (Note that this hard disk data erase utility does not guar\ - antee that data will be completely erased.) Also, note that if you transfer ownership of this device without deleting commercial soft- ware that you have installed to the hard disk, you may be in violation of t\ he licensing agreement for that software. When Changing Hard Disk Partitions When using the hard disk backup function, divide the hard disk into part\ itions when a backup area is created ( page 34). If you divide up the hard disk into partitions before creat\ ing the backup area, the backup area cannot be created.
24 Troubleshooting List of Error Codes When turning on the computer, if one of the following error codes or messages is displayed, follow t\ he instructions shown below. If the problem persists, or if the error code or message displayed is no\ t shown here, contact Panasonic Technical Support. ( page 42) Error Code/Message 0211: Keyboard error 0251: System CMOS checksum bad - Default configuration used 0271: Check date and time set- tings 0280: Previous boot incomplete - Default configuration used 0613: Serial Port *1 configura- tion changed 0614: Serial Port * 1 config. error - device disabled *1The port name, such as A or B, is displayed, indicating the con- flicting ports. Press to Setup Operating System not found Extended RAM Module Failed Action If an external keyboard or a mouse is connected, disconnect these device\ s. An error has occurred in the memory that stores the Setup Utility settin\ gs. This error occurs when the memory content is changed through some inadvertent operation by\ a program or other function. Run the Setup Utility and load the default values, then change the setti\ ngs to the appro- priate values as needed. If the problem persists, the internal clock battery may need to be repla\ ced. Contact Pana- sonic Technical Support. The date and time setting are incorrect. Run the Setup Utility and set the date and time correctly. If the problem persists, the internal clock battery may need to be repla\ ced. Contact Pana- sonic Technical Support. Startup has failed repeatedly, so the Setup Utility settings have been returned to their default values, and the computer has been booted. Run the Setup Utility and load the default values, then change the set\ tings to the appropri- ate values as needed. I/O address and IRQ settings are in conflict. Run the Setup Utility and change the settings in [Advanced] menu so ther\ e is no port conflicts. Write down the error details and press F2 to run the Setup Utility. Confirm the settings, and change the settings to the appropriate values as needed. The OS is not properly installed on the floppy disk or the hard disk tha\ t you are trying to boot from. If the computer cannot be booted from the floppy disk, check the floppy \ disk drive to ensure that the disk is in fact bootable, and use another bootable disk \ if not. If the computer cannot be booted from the hard disk, confirm whether the\ hard disk is properly recognized in [Information] menu of the Setup Utility. • If the hard disk is recognized, perform the reinstallation procedure. • If not, contact Panasonic Technical Support. If a device is connected to the USB port, disconnect the device, or run\ the Setup Utility and set [Legacy USB Support] in [Advanced] menu to [Disable]. If the extended RAM module has not been inserted properly, or if an extended RAM module other than one matching the specifications has been inserted, a b\ eep will sound and the message “Extended RAM Module Failed” will be displayed when turning the power on. In this case, turn the power off, confirm that the extended RAM module meets the specifications, and reinsert it. To run the Setup Utility 1Restart the computer. 2Press F2 while [Panasonic] boot screen is displayed soon after the computer begi\ ns the startup procedure.
25 Troubleshooting Dealing with Problems (Summary) The power indicator is not lit The computer does not op- erate when a USB device is connected [Enter Password] is displayed POST Startup Error(s) is displayed Windows startup, or an op- eration is extremely slow The date and time are incor- rect When resuming from the standby or hibernation mode, [Enter Password] does not appear even if a password has been set in the Setup Utility When the administrator password is forgotten When “Remove disks or other media. Press any key to restart”(or a similar mes- sage) is displayed [Executing Battery Recalibration] screen is dis- played Check the cable connection for the AC adaptor. Check to see if a charged battery is properly inserted. Remove the battery pack and disconnect the AC adaptor, then connect them again. The computer may not operate when certain USB devices are connected. Disconnect the USB device, or set [Legacy USB Support] to [Disable] in [\ Advanced] menu of the Setup Utility. Input your Supervisor Password or User Password. If you have forgotten it, contact Panasonic Technical Support. page 24 Press F9 in the Setup Utility ( “Setup Utility”). This will restore the Setup Utility’s settings to their default values (except the password settings). Then, the Setup Utility must be run once again for you to input the appropriate operatin\ g environment settings. (The processing speed depends on the application software us\ ed, so this opera- tion may not cause the processing speed to increase.) If you install resident software after purchasing this computer, disable the resident software. When Indexing Service is enabled, Windows operation becomes slower. Disable Indexing Service in the following menu. [start] - [Search] - [Change preferences] - [Without Indexing Service] You can set the date and time using the following menu. [start] - [Control Panel] - [Date, Time, Language, and Regional Options] - [Date and Time] When the computer is connected to a LAN, confirm the date and time of th\ e server. If you continue to experience problems, the internal battery maintaining\ the clock may need to be replaced. Contact Panasonic Technical Support. This computer will not correctly recognize the date and time starting fr\ om the year 2100 A.D. Even when a password has been set in [Security] menu of the Setup Utility, [Enter Pass- word] does not appear when the computer resumes from the standby or hibe\ rnation mode. If you want to use the security function when using the standby or hiber\ nation mode, use the Windows password as follows: 1Select [start] - [Control Panel] - [User Accounts], and select the account for which the password will be set. 2Select [Create a password], input the password, and then [Create Passwor\ d]. 3Add the check mark for [Prompt for password when computer resumes from s\ tandby] in [Control Panel] - [Performance and Maintenance] - [Power Options] - [\ Advanced]. If you have created a password reset disk ( page 14), a message is displayed when you fail to correctly enter the password. Follow the message’s instructions and set the pass- word again by using the password reset disk. If you have not created a password reset disk, after reinstalling, setup\ Windows and then set the password again. This means a floppy disk that does not contain system startup informatio\ n has been left in the floppy disk drive. Remove the floppy disk, and press any key. This message may appear when certain USB devices are connected. Remove t\ he USB device, or set [Legacy USB Support] in [Advanced] menu of the Setup Utility to [Disable]. If the message still appears even after trying the above two measures, this may be an indica- tion that some type of hard disk failure has occurred. Contact Panasonic\ Technical Support. When Windows is shut down during the Battery Recalibration procedure, if you s\ elect [Cancel] in the [End Program] screen, Windows shutdown is aborted. In this case, Battery Recalibration will begin the next time the computer is started.To start up Windows, turn off the computer by pressing the power switch, and then turn it back on ag\ ain. When a problem occurs, refer to this page. The “Reference Manual” also contains detailed information. If a p\ roblem appears to be related to a software application, read the software related manual. If\ you still cannot troubleshoot the problem, contact Pan asonic Technical Support. ( page 42) You can use the PC Information Viewer to check the computer’s usage status. ( “Dealing with Problems (Advanced)”) Starting Up
26 Troubleshooting Dealing with Problems (Summary) No display after powering on The power has not been turned off, but after a cer- tain period of time, there is no display When the battery pack is used, the screen is darker than when the AC adaptor is connected The LCD brightness changes a number of times when the AC adaptor is disconnected Image colors are not repro- duced as expected when dis- playing photographs or other images When there is no display to an external display, • Check your cable connection to the external display. • Confirm your display is powered on. • Check the settings for your external display. The display destination may be set to the external display. Try changing the display destination by pressing Fn + F3 . If you want to switch the display destination repeatedly by pressing Fn + F3 , make sure that the display destination has switched completely each time befo\ re pressing Fn + F3 again. Press Fn + F2 and adjust the LCD brightness. Has the computer been set to the power-saving mode? To resume operation of your computer from the condition the power of the \ display is off (for energy conservation purposes), press any key unrelated to the direct trigge\ ring of a selection, like Ctrl . To save power, your computer may have automatically entered the standby mode (power indicator blinks green) or hibernation mode (power indicator turns off). In such cases, press the power switch. Press Fn + F2 and adjust the LCD brightness. Note, however, that when the LCD brightness is increased, the battery running time will become shorter. The LCD brightness can be set to separate levels for when the AC adaptor is connected and when it is disconnected. Intel(R) Display Power Saving Technology ( “Computing on the Road”) is active and automatically changes the LCD brightness. We recommend removing the check mark from [Intel(R) Display Power Savin\ g Technol- ogy]. ( “Computing on the Road”) Display When the previous item is not the causePress F9 in the Setup Utility ( “Setup Utility”). This will restore the Setup Utility’s settings to their default values (except the password settings). Try removing all peripheral devices. Check a disk error using the following procedure. 1Select [start] - [My Computer], right-click [Local Disk(C:)], and then\ select [Proper ties]. 2Select [Tools] - [Check Now]. 3Select [Start] after selecting required items in [Check disk options]. At startup, hold down F8 when [Panasonic] boot screen disappears*1, and release your finger when the Windows Advanced Options Menu is displayed. Start the computer in Safe Mode, and confirm the details of the error. *1 When [Password on boot] is set to [Enable], [Enter Password] appears af\ ter the [Panasonic] boot screen disappears. Hold down F8 soon after inputting the password and pressing Enter . Starting Up (continued) On the [Enter Password] screen, a beep sounds and the password cannot be input Even after inputting the password, [Type your pass- word] is displayed again Entering Password The computer may be in ten-key mode. If the NumLK indicator lights, press NumLk to disable the ten-key mode, and then input. The computer may be in ten-key mode. If the NumLK indicator lights, press NumLk to disable the ten-key mode, and then input. The computer may be in Caps Lock mode. If the Caps Lock indicator lights, press Caps Lock to disable the Caps Lock mode, and then input.
27 Troubleshooting Windows cannot be shut down or restartedIf a USB device is connected, try removing it. It may take one or two minutes to shut down. An afterimage appears (e.g., green, red, and blue dots remain on the display) or there are dots not dis- playing the correct colors The screen becomes disor- dered The external display no longer displays properly When you want to display the fonts or icons at a larger size During simultaneous dis- play, one of the screens be- comes disordered When a video such as an MPEG file or a DVD video is being played with WinDVD or Windows Me- dia Player ®, the display des- tination cannot be switched using Fn + F3 When the screensaver is set, an error occurs during a re- sume operation If an image is displayed for a prolonged period of time, an afterimage m\ ay appear. This is not a malfunction. The afterimage will disappear when a different screen is displayed. High-precision and advanced technologies are necessary in the production\ of color liquid crystal displays (color LCDs). Therefore, if 0.002% or less of the picture elements either fail to light or remain constantly lit (that is, more than 99.998% of e\ lements are function- ing properly), no defect is considered to exist. The screen display may become distorted if the resolution or number of c\ olors is changed, or if an external display is connected or disconnected while the compute\ r is operating. Restart the computer. When an external display not compatible with the power saving mode is us\ ed with the computer, the display may not function correctly when the computer enters the po\ wer saving mode. In such cases, turn off the power to the external display. Change the size of the icons, etc. using “Icon Enlarger ” ( “Icon Enlarger”) . To enlarge a part of the screen, use Loupe Utility ( “Loupe Utility”). Try changing the display by pressing Fn + F3 . If you continue to experience problems, try changing the display destina\ tion in the follow- ing menu. [start] - [Control Panel] - [Other Control Panel Options] - [Intel(R) \ GMA Driver for Mobile] - [Devices] When the [Command Prompt] is set to “Full Screen” by pressing Alt + Enter , the picture is displayed on one of the screens only. When the window display is restored by pressing Alt + Enter , the picture is displayed on both screens. Simultaneous display cannot be used until Windows startup is complete (during Setup Utility, etc.). When the Fn+F3 key is pressed, the screen is displayed \ on the external display or internal LCD. The display destination cannot be switched while a video such as an MPEG\ file and a DVD video is playing. Stop playing the video before switching the display destination. When the computer automatically enters the standby or hibernation mode w\ hile the screen saver is running, an error may occur during a resume operation. In such \ cases, turn off the Display (continued) Shutting Down
28 Troubleshooting Dealing with Problems (Summary) Touch Pad / Touchscreen If you are using an external mouse, ensure that the external mouse has b\ een connected correctly. Restart the computer by using the keyboard. (Press , U , and select [Restart] with R ) If the computer does not respond to keyboard commands, read “No respo\ nse” ( page 29). Has the Setup Utility been used to set [Touch Pad] to [Enable]? When external mouse drivers are installed (e.g., IntelliMouse), the to\ uch pad may not be used. Has the touch pad driver been properly installed? As a result of the physical characteristics of the touchscreen, sometime\ s the position of the stylus does not match the position of the cursor on the screen. This is not a malfunction. Perform [Calibration]. ( page 14) The cursor cannot be con- trolled properly Unable to input using the touch pad Unable to point correctly with the stylus included with the computer Reinstalling B’s Recorder/B’s CLiP When reinstalling, the input of a serial number has been askedInput the following serial number B’s Recorder: B’s CLiP: Battery Indicator The red indicator lights The red indicator blinks The green indicator blinks*1 The orange indicator blinks The battery level is very low (the charge is approx. 9% or less). Connect the AC adaptor. You can use the computer when the battery indicator light is orange. If you do not have an AC adaptor, save your data and power off your computer. After replacing the battery pack with a fully charged one, turn your computer on. Quickly save your data and power off your computer. Remove the battery pack and dis- connect the AC adaptor, then connect them again. If the problem persists, contact Panasonic Technical Support. The battery pack or charg- ing circuit may be defective. In high temperature mode, the battery is discharging to the level that corresponds to an 80%*2 charge for normal temperature mode. ( “Battery Power”) Do not re- move the battery pack while the battery indicator is blinking green. If \ you remove it, the power will be turned off forcibly. * 1Only for the main battery pack. *2In high temperature mode, the level that corresponds to an 80% charge for normal tem- perature mode is displayed as [100%]. Battery cannot be recharged temporarily because the internal temperature of the battery pack is outside of the acceptable temperature range for recharging. Once the allowable range requirement is satisfied, charging begins automatically. Your computer can be used normally in this state. Is Adobe Reader installed? If you have uninstalled Adobe Reader, install using the following procedures. 1Log on to Windows with the administrator authority. 2Select [start] - [Run], input [c:\util eader\AdbeRdr70_enu_full.exe]\ , then select [OK]. Install Adobe Reader by following the instructions on the screen. Reference Manual The Reference Manual is not displayed
29 Troubleshooting Some applications do not work properly Fast User Switching Function When switching to a different user with the Fast User Switching function, the following problems may occur. • Some applications may not work properly. • Key combinations with Fn may not work. • It may not be possible to set the settings of the display. • A serial mouse may not work. • The B’s CLiP icon will no longer be shown on the taskbar and CD-RW disc cannot be written using B’s CLiP. • Wireless LAN may not work. In this case, log off all users without using Fast User Switching function, and try the operation once more. If the problem persists, restart the computer. Press Ctrl + Shift + Esc to open Task Manager and close the software application which is not responding. Is there an input screen hidden behind another window? Use Alt + Ta b to check for other windows being displayed. After shutting down by pressing the power switch for more than four seco\ nds, press the power switch to power on and open the application again. If the program no longer works normally, delete the program using the following menu. Then reinstall the program. [start] - [Control Panel] - [Add or Remove Programs] Others No response SD Memory Card Cannot log on with the SD Memory CardWindows logon user name and password are not set in the SD Memory Card co\ rrectly. Enter the Windows user name and password without using the SD Memory Card. After logging on, set the same user name and the password on the SD Memo\ ry Card and Windows, using the following operation. • Change the setting of the SD Memory Card by [SD Card Setup] ( “SD Memory Card Security Function”)
30 Troubleshooting Reinstalling Software Before Reinstallation 1Turn off the computer and insert the CD/DVD drive into the multimedia pocket. ( “Multimedia Pocket”) 2Turn on the computer, and press F2 while [Panasonic] boot screen is displayed. The Setup Utility will start up. If the password has been set, enter the Supervisor Pass- word. 3Write down all of the contents of the Setup Utility and then press F9 . At the confirmation message, select [Yes] and press Enter . 4Select [Boot] menu, then select [IDE MP: xxxxxxxxxx] and press F6 until [IDE MP: xxxxxxxxxx] is at the top of the [Boot] menu. 5Place the Product Recovery DVD-ROM into the CD/DVD drive. 6Press F10 . At the confirmation message, select [Yes] and press Enter . The computer will restart, and this screen should appear. Reinstalling Preparing You will need the Product Recovery DVD-ROM and CD/DVD drive (included).\ Important Before the reinstallation procedure, remove all peripherals (except for\ the CD/DVD drive). Be sure the AC adaptor is connected until the reinstallation procedure i\ s completed. Even if reinstallation is executed, the number of times that the DVD vid\ eo region code can be set will not be returned to the state set at the time of factory shipment. ( “DVD-ROM & CD-R/RW Drive”) When reinstallation procedure is performed, the contents of the hard dis\ k will be erased. Be sure to back up any critical data on your hard disk to another media or to an external hard disk before runni\ ng the reinstallation procedure. The reinstallation procedure will return the computer to its original co\ ndition. Even if a hard disk backup area has been created, this backup area will \ be erased, and all the backed up data will be lost. (This is not the case when Windows is reinstalled in the first partition.) • If you have created partitions for data, the data may be erased or \ become corrupt as a result of the reinstallation procedure . ---------------------------------------------------------------------Select a number---------------------------------------------------------------------1. [ Recovery ] Reinstall Windows. 2. [ Erase HDD ] Erase the whole data on HDD for security. 3. [ Backup ] Enable the Backup function.* 1 0. [ Cancel ] Cancel.--------------------------------------------------------------------- When the following message appears, press Y . *1This is not displayed when the hard disk backup function has been enabled. 7Press 1 to execute [1.[Recovery]]. (You can cancel this operation by pressing 0 .) The License Agreement screen should appear. ---------------------------------------------------------------------Reinstalling : Windows(R) XP Professional The Backup function has been enabled. If [ Recovery ] or [ Erase HDD] is executed, the Backup function will be\ disabled, and your Backup data will be lost. (If Windows is reinstalled to the first partition, Backup data will not\ be lost.) Will you continue? --------------------------------------------------------------------- 8Press 1 to select [1. Yes, I agree to the provisions above and wish to continue!]. This screen should appear. 9Make a selection from the menu. When selecting [2], enter the basic partition size for the operating system installation and press Enter . (The data partition size is the remainder after subtract- ing the basic partition size.) To select [3], the initial partition size must be 6 GB or more of the hard disk size. Reinstallation cannot be per- formed with a small partition size. If you select [1] or [2], the following message appears. In this case, press Y . NOTE When [2] is selected, the hard disk backup function cannot be enabled. When using the hard disk backup function, select [1] to reinstall Windows to the hard disk, and then divide the hard disk into partitions when a backup area is created ( page 36). ---------------------------------------------------------------------Select a number--------------------------------------------------------------------- Reinstalling : Windows(R) XP Professional 1. Reinstall Windows to the whole HDD to factory default. 2. Make two partitions, for the operating system and data. And reinstall Windows to the operating system partition. (All existing partitions on HDD will be lost.) 3. Reinstall Windows to the first partition. 0. Cancel --------------------------------------------------------------------- ---------------------------------------------------------------------The Backup function has been enabled. If [Recovery] is executed, the Backup function will be disabled, and you\ r Backup data will be lost. Will you continue? ---------------------------------------------------------------------