Palmone IIIxe Personal Handheld Organizer Handbook

Appendix B Page 183
Tapping and writing problems
My organizer is not 
making any sounds.Check the System Sound setting. See 
“General preferences” in Chapter 7.
My organizer has 
frozen. Perform a soft reset. See “Resetting your 
organizer” in Appendix A.
I don’t see anything 
on my organizer’s 
screen.nChange the contrast settings.
nReplace the batteries. 
ProblemSolution
When I tap the 
buttons or screen 
icons, it activates the 
wrong feature.Calibrate the screen. See “Digitizer 
preferences” in...

Page 184  Frequently Asked Questions
Application problems
ProblemSolution
I tapped the Today 
button, but it does 
not show the correct 
date.Your organizer is not set to the current date. 
Make sure the Set Date box in the General 
Preferences screen displays the current 
date. See “General preferences” in Chapter 
7 for more information.
I know I entered 
some records, but 
they do not appear in 
the application.nCheck the Categories pick list (upper-
right corner of the screen). Choose All 
to display...

Appendix B Page 185
HotSync problems
ProblemSolution
I cannot do a 
HotSync operation; 
what should I check 
to make sure I am 
doing it correctly?nCheck the Windows system tray to 
make sure the HotSync Manager is 
running. If it is not, open Palm Desktop 
software.
nClick the HotSync Manager, choose 
Setup and click the Local tab. Check 
that the Serial Port setting displays the 
correct COM port where your cradle is 
attached.
nMake sure the cradle is connected 
securely.
I did a HotSync 
operation,...

Page 186  Frequently Asked Questions
I tried to do a local 
HotSync operation, 
but it did not 
complete 
successfully.Try each of these in turn:
nMake sure HotSync Manager is 
running. If HotSync Manager is 
running, exit and restart it. 
nMake sure you selected Local from the 
HotSync Manager menu or the Palm 
Desktop software menu.
nCheck the cable connection between the 
cradle and the serial port on your 
computer.
nMake sure you selected the correct 
serial port on the Local tab in the Setup...

Appendix B Page 187
I tried to do a modem 
HotSync operation, 
but it did not 
complete 
successfully.Check the following on your computer:
nMake sure your computer is turned on 
and that it does not shut down 
automatically as part of an energy-
saving feature.
nMake sure the modem connected to your 
computer is turned on and is connected 
to the outgoing phone line. 
nMake sure Modem is checked in the 
HotSync Manager menu.
nMake sure the modem you are using 
with your organizer has an on-off switch....

Page 188  Frequently Asked Questions
I tried to do a modem 
HotSync operation, 
but it did not 
complete 
successfully. 
(continued)Check the following on your organizer:
nConfirm that the telephone cable is 
securely attached to your modem.
nMake sure the dialing instruction dials 
the correct phone number. 
nIf you need to dial an outside line prefix, 
make sure you selected the Dial Prefix 
option on your organizer and entered the 
correct code.
nIf the telephone line you are using has 
Call Waiting,...

Appendix B Page 189
Beaming problems
ProblemSolution
I cannot beam data to 
another Palm 
Computing 
connected organizer.nConfirm that your organizer and the 
other Palm III organizer are between 
ten centimeters (approximately 4) and 
one meter (approximately 39) apart, 
and that the path between the two 
devices is clear of obstacles. Beaming 
distance to other Palm Computing 
connected organizers may be different.
n  Move your organizer closer to the 
receiving device.
nPerform a soft reset. See...

Page 190  Frequently Asked Questions
Password problems
ProblemSolution
I forgot the 
password, and my 
organizer is not 
locked.You can use Security to delete the 
password. If you do this, your organizer 
deletes all entries marked as private. You 
can, however, perform a HotSync operation 
before you delete the password: the HotSync 
process backs up all entries, whether or not 
they are marked private. In this case, the 
following procedure restores your private 
entries and lets you access them:
1....

Appendix B Page 191
Technical support
If, after reviewing the sources listed at the beginning of this appendix, 
you cannot solve your problem, contact your regional technical 
support office by e-mail, phone, or fax. 
Before requesting support, please experiment a bit to reproduce and 
isolate the problem. When you do contact support, please be ready to 
provide the following information:
nThe name and version of the operating system you are using
nThe actual error message or state you are experiencing...

Page 192  Frequently Asked Questions