Nortel Ics Hospitality Features Card Manual

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Norstar ICS
Hospitality Features Card 
						

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This card shows the Business Series Terminals buttons. The table below shows 
which buttons to use on the different types of N ortel Networks telephones. 
Hospitality Services (HS) is a group of features that increases the value of the 
system in small to medium sized facilities such as hotels, motels or hospitals. In a 
hotel setting, guests gain improved services through immediate access to basic 
functions like wake-up service or reminders, and accurate tracking of the room’s 
service requirements.
System telephones are classified as one of three types of sets:
Common set
A common set can be a telephone found in a lobby, office, or common area. It 
is not associated with a room and does not have access to all of the hospitality 
services features. 
 Any system telephone or analog telephone connected to an Analog Terminal 
Adapter (ATA), or an Analog Station Module (ASM).
Room set
 A Room set is a set assigned to a room. It can be any system telephone or an 
analog telephone connected to an ATA or an ASM. Up to five sets can be 
assigned to the same room (they all share same room number).
Hospitality Services (HS) admin set
 An HS admin set is any two-line display system telephone. An HS admin set 
can be programmed to require a user to enter the Desk admin password before 
access to HS admin features is granted.
Note: Initial configuration of sets is programmed in system programming.
Button NameT7100, T7208, 
T7316M7100, M7208, 
M7310, M7324
Feature≤


Hold≥
Volume Control√
Release®
Hospitality features 
						

							Pag e 3
≤°‡fiCancel ≤£°‡fi
The Alarm time feature provides an alarm clock capability on system set and 
analog telephones connected to an ATA or an ASM. Both room sets and common 
sets can be programmed to sound an audible  alert at a requested time.
One Alarm time within a 24 hour period is programmable on a room or common 
set and must be reset daily. When the alarm sounds, all sets in a given room alert. 
Canceling the alarm on any set cancels the alarm on all the sets in the room. A 
new Alarm time entered on a room or common set overwrites any alarm set 
previously.
To program the Alarm time feature on an system telephone:
1. Press ≤°‡fi. The display shows Alrm: 07:00am OFF. 
If the alarm time is correct press 


. The display shows 	
	



. 
Press 

 to exit.
or
To enter a new alarm time press 
. The display shows 
	.
Enter a new 4 digit alarm time.
If the 24 hour clock format is used (hour: 00 to 23 and minutes: 00 to 59), no 
confirmation is required. The display shows 



	.
If the 12 hour format is used, the display shows 
	


. Press the  or 
 display key. The display shows 


	.
To program the Alarm time feature on an analog telephone:
1. Press 
	. A tone sounds.
2. Enter a 4 digit alarm time.
If the 24 hour clock format is used (hour: 00 to 23 and minutes: 00 to 59), a tone 
sounds.
If the 12 hour format is used, press • to select am or £ to select pm. A tone 
sounds.
At the selected times, sets in the room ring to wake-up or remind the occupant of 
the next event or meeting.
To cancel the Alarm time on a system telephone, press ≤£°‡fi. 
The display shows 


.
To cancel the Alarm time on an analog telephone press 

	. 
When a set rings at the selected time, the occupant can release the Alarm ring as 
follows:
On a system telephone, press any button except  the ≥ button.
On an analog telephone lift and replace the handset back into position.
Alarm time
Alarm time:
analog phone
Cancel the 
alarm
Tu r n  o f f
the alarm 
						

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≤°‡‡
Only an HS admin set can use the Hospitality Services admin alarm feature. The 
HS admin alarm feature is room oriented only, it does not control the alarms on 
common sets.
The HS admin alarm feature can:
 query the current or last alarm time set for a room
 overwrite previous Alarm time programming for a room on the system
 assign an Alarm time for any room on the system
 change an Alarm time for any room on the system
 cancel an Alarm pending for any room on the system
To program the Alarm time for a room with the HS admin alarm feature:
1. Press ≤°‡‡ on a two-line display system telephone.
2. If configured, the display shows 
       	. Enter the Desk admin password.
3. The display shows 


 	. Enter the room number. 
4. Press 
!#. The display shows 	
	



	. If the alarm time is correct 
press the 


 display key to activate the alarm.
5. Enter a four digit alarm time.
If the 24 hour format is used (hour: 00 to 23 and minutes: 00 to 59), no 
confirmation is required. The display shows 

	

.
If the 12 hour format is used, the display shows the four digit time plus 
  . 
Press the


or  display key. The display shows 
	
 or $


.
6. Press the ® button to exit programming.
Room set ≤°‡flHS admin set ≤°‡°
The Room condition (RC) feature allows users to exchange information about the 
serviced state of a room. The RC feature is available from a room set or an HS 
admin set.
Room sets can:
 set the associated room’s state to Service done (
%&
)
 set the associated room’s state to Needs service (

&)
 query the state of the associated room on a set with a display.
HS admin sets can:
 set any room’s state to Service done (
%&
)
 set any room’s state to Needs service (

&)
 query the state of any room.
The system changes the state of occupied rooms to Needs service on a daily 
basis at a set time as configured in the system. 
Maintenance personnel program the condition of the room to Service done when 
service in the room is complete.
The front desk attendant can query or program the condition of a room with an HS 
admin set. The system automatically assigns the status of a room to 

&, 
when a Room occupancy status changes from occupied to 
!.
Alarm time: 
HS admin set
Room 
condition 
						

							Pag e 5
To update the Room condition using a room set:
1. Press ≤°‡fl on a system telephone or press 
 on 
an analog telephone. 
2. At the prompt, enter the status of the room. 
3. Press ⁄ on the dial pad to indicate  
%

&
. If required, enter the 
Room condition password. 
or,
Press ¤ on the dial pad to indicate 
%


&. If required, enter the 
Room condition password.
4. The display shows 
%

&
 or %


&. 
To update or query the Room condition using an HS admin set:
1. Press ≤°‡° on a two-line display system telephone.
2. If configured, the display shows 
       	. Enter the Desk admin password.
3. The display shows 


 	. Enter the room number and press OK.
4. The display shows 
	!. Press the  display key and select the 
required status for the room set: if the room is occupied, select 
%&
 or 

&; if the room is vacant, select ! or 
&. 
The default setting is Va c a n t.
5. To update or query other room sets, press the 
 or () display key and 
return to step 3. If there are no more room sets updates or queries, press the 
® button to exit programming.
≤°‡·
The Room occupancy (RO) feature allows front desk operators to assign dialing 
restrictions to room sets, and also works with the Room condition (RC) feature. 
Dialing restrictions for room sets are defined in system programming. The RO 
feature does not apply to common sets. 
To access the Room Occupancy feature and assign the state of a room set:
1. Press ≤°‡· on a two-line display system

telephone.
2. If configured, the display shows 
       	. Enter the Desk admin password.
3. The display shows 



 	. Enter the room number and press  OK.
4. The display shows 
	!. Press the  display key and select the 
required status for the room set: Vacant, Basic, Mid or Full. The default setting 
is Va c a n t.
5. To program other rooms, press the 
 or () display key and return to step 
3. If no more rooms require programming, press the ® button to exit 
programming.
Programming a room to Vacant state cancels any outstanding alarms.
The Hospitality Services feature allows for two types of passwords to access 
different areas of Hospitality programming. 
 The Desk password is used to access all Hospitality Se rvices admin features. 
 The Room condition password controls the ability to change the room 
condition.
Default passwords are created and changed in system programming. 
Room 
condition: 
Room set
Room 
condition: 
HS admin set
Room 
occupancy
Hospitality
passwords 
						

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Meridian and Norstar are trademarks of Nortel Networks.
Meridian Norstar is manufactured by Nortel Networks.
P0941572 Issue 01 
Printed in Canada