Nortel Enterprise Edge Cap Instructions Manual
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© 1999 Nortel Networks P0908516 Issue 01 Enterprise Edge CAP User Card
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Page 1 Enterprise Edge CAP User Card The Central Answering Position (CAP) Why use the CAP?The Enterprise Edge Central Answering Position (CAP) consists of an Enterprise Edge M7324 Telephone and one or two Enterprise Edge CAP modules. The CAP allows you to: • answer calls made from outside your Enterprise Edge system • check the busy/not busy or Do Not Disturb status of the telephones in your Enterprise Edge system • transfer calls to your co-workers’ telephones • use many more features and autodial...
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Page 2 Enterprise Edge CAP User Card Checking the pre-assigned CAP module buttons About pre- assigned buttonsWhen one or two CAP modules are first plugged into your telephone, each CAP module button is pre-assigned either to select a line or dial an internal number. If you have been assigned up to 8 lines, you can select them by pressing the buttons in the left-hand column of your M7324 Telephone. Remaining lines are assigned to buttons on the CAP module(s), beginning at the top left-hand corner of...
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Page 3 Enterprise Edge CAP User Card Programming CAP module buttons Programming CAP module buttons Monitoring Internal Autodial indicatorsIt is important that you pay attention to the indicators beside the Internal Autodial buttons on your CAP module. This tells you the status of an Enterprise Edge telephone when you answer an external call. The status of an Enterprise Edge telephone cannot be monitored by your CAP module if an Internal Autodial button has not been programmed. External Autodial 1....
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Page 4 Enterprise Edge CAP User Card Answering and transferring a call Answering and transferring a callMost of the telephone calls which you deal with should involve the following procedures: 1. Answer a call made from outside the Enterprise Edge system. 2. Determine whom the call is for. 3. Check the status of the destination Enterprise Edge telephone on the CAP module. 4. If the indicator is OFF, transfer the call to that telephone. OR If the indicator is ON, use the Send Message, Ring Again on...
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Page 5 Enterprise Edge CAP User Card P0908516 Issue 01 Installation Notes Installing the CAP The Enterprise Edge Station Auxiliary Power Supply is required to operate the CAP module. Initialising the CAPYou must initialise each CAP module individually during the first ten seconds after powering up to establish the default setting for the programmable memory buttons. Once a module is initialised, the programming is retained regardless if it is moved or a second CAP module is connected to it. If the...