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Nortel Enterprise Edge Call Center Instructions Manual

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    Page 1 1-800-4 NORTEL www.nortelnetworks.com © 1999 Nortel Networks P0908539 Issue 01 Enterprise Edge Call Center Agent User Guide
    Page 2
    Page 3 P0908539 Issue 01 Enterprise Edge Call Center Agent User Card Enterprise Edge Call Center is an automatic call distribution (ACD) system designed to assist you in handling incoming calls. Enterprise Edge Call Center answers incoming calls and routes the calls to agents. If there are no agents available, the calls are placed in an ACD queue and receive periodic announcements while waiting for an agent to become available. This card describes the features that are used by an ACD agent. Feature CodesYou...
    Page 4 P0908539 Issue 01 2 Using a single-line display telephone When you log on using a single-line display telephone, you log on to all ACD queues at once. 1. Press ÄáâÝ. 2. Enter your Agent ID number and press £. This is a number from 1 to 20 that is given to you by your System Administrator. 3. Enter your password and press £. The default password you enter to log on for the first time, or after your password has been reset, is 0000. When you use the default password, Enterprise Edge Call Center...
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