Nortel Enterprise Edge Attendant Console Instructions Manual

							Index  91
Enterprise Edge Attendant Console User Guide P0908544 Issue 02
M
Main attendant, full-time 17
Maintaining caller information
 63
Maintaining employee information
 67
Making a call from the attendant’s extension
 59
Managing calls at the employee’s telephone
 60
Managing calls using telephone display buttons
 
60
Menu bar
 26
using
 28
Menus available from the main window
 26
My Extension
 18
My extension rings
 21
N
Name box 36, 40, 66
Networked model
 86
New Caller button
 65
New Name button
 41
Note
 27
O
Off-hook 42
One Month button
 77
One Week button
 77
On-hook
 42
Options
 29
Options dialog box
 16, 18
Selected tab
 22
Orange Loop button
 34
Out button
 18
Overflow attendant
 13, 19
P
Page button 38
Park
 31
Park/Page button
 35
Parked calls box
 52
Parking calls and paging employees
 51
Parking, Holding and Screening calls
 51
Part-time main attendant
 18
Paste
 28
Period list box
 77
Person status icon
 42
Phone box
 36, 40
Placing and retrieving calls on Hold
 54
Postal Code of the employee
 40
Processing a call with right-click mouse 
capability
 10
R
Record Number box 40
Red Loop button
 34
Redirect calls to
 19
Release
 31
Release button
 35
Reports
 29
All button
 78
calls by customers
 75
calls to employees
 75
Customer/Employee button
 78
Database box
 76
extension directory
 76
generating
 75
Information list box
 76
Select button
 78
Reports window
 76
working with
 76
Resetting the Full tab view
 70
Restore minimized Attendant screen when
 22
Restoring Attendant window
 22
Right-click capability
 10
Ringing
 34
Ringing Assigned Extension
 34
S
Save button 41
Screen Transfer
 30
Screening calls
 55
Search by department
 69
Search for an individual
 70
Selected extensions box
 22
Selected tab
Directory list
 22
Options dialog box
 22
Selected tab view
 42
Shared system
 86
Standalone model
 87
Starting the Attendant component
 15
State/Province box
 40
Status Bar
 27, 29
Status box
 27
T
Take button 21
Target box
 37
finding an extension and moving it to
 47
Target extension
 87
Target menu
 32
Telephone
managing calls at the employee’s telephone
 
60 
						

							92  Index
Enterprise Edge Attendant Console User Guide P0908544 Issue 02 Telephone display buttons
Assist
 61
Hold
 60
IntAct
 61
Join
 61
Next
 60
Talk
 60
VM
 61
telephone status icon
call forward
 42
do not disturb
 42
off-hook
 42
on-hook
 42
Tip of the Day
 33
Tip of the Day dialog box
 16
Title bar
 25
Toolbar
 26, 29
using
 33
Tools
 22
Tools menu
 29
Transfer menu
 30
Transfer Options
 23
Transfer Paste
 28
Transfer to Target
 30
Transfer to VMail
 30
Type box
 40
Types of attendant setups
 17
U
Using the Contacts boxes 47
Using the Department box
 49
Using the Directory Find box
 48
Using the Directory tab views
 48
Using the menu bar
 28
Using the toolbar
 33
V
View menu 29
View Parked button
 34
View Parked Calls
 53
Visual call announcing
 12
VM Transfer button
 23
Voice Call
 32, 34
Voice Call button
 55
Voice Mail Box
 41
W
Window 25
Working with the Directory list
 68
Working with the Reports window
 76
Z
ZIP/Postal Code box 40