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Nortel Callpilot Quick Reference Card Manual

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    This card is for CallPilot 100/150 and Business Communications 
    Manager 2.5 users with display telephones that use the Norstar 
    Voice Mail interface.Mailbox initializationYou must initialize your mailbox to receive and store messages.
    To initialize and open your mailbox for the first time:
    1. Press ≤·°⁄ on your display telephone.
    2. Press ‚‚‚‚ (default password) and press 
    OK
     or £.
    3. Choose a password from four to eight digits long that does not 
    start with zero. Enter your new mailbox password and press 
    OK
     or £.
    4. Enter your new mailbox password again and press 
    OK
     or £.
    5. At the tone, record your name in the Company Directory.
    6. Press £ to end the recording. Press £ to accept the
    recording.
    7. Press ® to end the session.
    Now you are ready to record your personal mailbox greetings and 
    to use the CallPilot features described in this card.
    Note:
    If you do not record any personal greetings, your 
    Company Directory name plays to callers who reach your 
    mailbox.
    Introduction
    CallPilot Quick Reference CardNorstar Voice Mail interface
    © 2001 Nortel Networks
    P0919418 02
    New
    MessagesRecord
    Messages
    There are three types of Personal mailbox greetings: Primary, 
    Alternate and Personalized.Primar y mailbox greetingIs your everyday mailbox greeting. In this greeting include your 
    name, mailbox number and a brief message explaining to callers 
    that you are unable to answer their calls.Alternate mailbox greeting Is a special greeting for times when you are away from the office 
    or on vacation.Personalized mailbox greetingUp to three Personalized mailbox greetings are available when 
    your company subscribes to Caller ID (CLID) services from your 
    local telephone company.
    A Personalized mailbox greeting plays to callers based on the 
    caller’s telephone number. CallPilot recognizes the assigned 
    incoming telephone number and plays the Personalized mailbox 
    greeting.
    Use the Mailbox commands illustration as a guide when you 
    record your greetings.Recording Tips Use your handset, not the Handsfree feature.
     Speak clearly and at a pace that is easy to understand.
    After you record Primary and Alternate greetings, you must select 
    a greeting to play. If you do not select a greeting, the Primary 
    greeting plays automatically.
    If you choose the Alternate mailbox greeting, you are asked 
    whether the mailbox accepts messages. If you choose Y
     (yes) your 
    mailbox receives messages in the normal way.
    If you choose N
     (no):
     Messages cannot be left in your mailbox.
     The Alternate mailbox greeting takes precedence over all 
    other greetings.
    Personalized greetings will be played for up to three specific 
    external telephone numbers instead of the Primary or Alternate 
    greetings.
    Use the Mailbox commands illustration as a guide when you 
    choose a greeting. 
    Change your mailbox password every 30 days. Your mailbox 
    password keeps your voice messages private and confidential.
    Choose an uncommon password (not 1111 or 1234) that is from 
    four to eight digits long and does not start with zero.
    Use the Mailbox commands illustration as a guide when you 
    change your password.
    Mailbox greetingsSelect a mailbox greetingAbout your mailbox password 
     Mailbox commands
    Mailbox 
    Administration
    Listen to New 
    Messages
    ¤
    Record 
    Message
    ‹
    Listen to Saved 
    Messages
    fl
    Company
    Directory⁄
    Greetings and
    Call Forward
    Options
    ¤
    Change
    Password
    ›
    Target
    Attendant
    fi
    Off-Premise
    Message
    Notification
    fl
    Outbound
    Transfer 
    Options°
    Return to
    Main 
    Menu
    •
    ⁄
    Record Greetings
    °
    ⁄
    Primary
    ¤
    Alternate
    ‹
    Personalized 
    ¤
    Choose Greeting⁄
    ¤
    Alternate
    Primary
    ‹
    Call Forward
    From your display telephone
    enter ≤ ·°⁄.Follow the voice prompts or the button options on your 
    display telephone to open your mailbox.
    From an outside tone dial telephone, dial your 
    company’s telephone number.When CallPilot answers, press •• and follow 
    the voice prompts to open your mailbox.
    CallPilot voice prompts tell you which dialpad button to press 
    for CallPilot options.On one line display telephones: The voice prompt plays immediately.
     Use the dialpad only to enter a command.
     If you know the corresponding dialpad number for the 
    option you want, you can press it any time during the voice 
    prompt.
    Press £ on the dialpad to interrupt a voice prompt.
    Press • to return to the previous display prompt.
     If you do not choose an option after five seconds, the voice 
    prompt replays the options.
     If you do not choose an option, the CallPilot session ends. On two line display telephones: Use the display button or the dialpad to enter a command.
     The voice prompt plays after a five second delay.
     When there are more than three options, or you do not know 
    what the options are, wait for the voice prompt to state the 
    options.
    Press £ on the dialpad to interrupt a voice prompt.
     If you do not choose an option after five seconds, the voice 
    prompt replays the options.Example of a two line displayMake sure you are familiar with how to operate display 
    telephones. Refer to your Telephone User Card.CallPilot voice prompts
    Pswd:
    OTHR RETRY OK Display command line
    Display button options
    Display buttons
    Mailbox
    CommandsSaved
    Messages 
    						
    							Press ≤ ·°‚ on your display telephone to record and send 
    a message directly to a mailbox without calling the extension 
    number.
    Press ≤ ·°⁄on your display telephone to access your 
    mailbox menus.
    Refer to the Mailbox commands illustration in this card to review 
    your mailbox menus.
    Press ≤·°›on your display telephone to forward calls 
    directly to your mailbox.
    To set up Call Forward remotely:
    1. Use a tone dial telephone to call your company’s telephone 
    number. Wait for CallPilot to answer.
    2. While your greeting plays press ••.
    3. Enter your mailbox number and password, then press £.
    4. Press °¤ and then press ‹.
    5. Press ⁄ to enable or disable Call Forward.
    6. Press ⁄ to enable or disable Call Display.
    7. Replace the handset to end the session
    .
    Transfer a call from your display telephone directly to a mailbox.
    To transfer a call to a mailbox from your telephone:
    1. Press ≤·°fl
    .
    2. Enter the mailbox number
    .
    3. Wait until the display shows Call transferred before you 
    use other features
    .
    Leave a Message Default code Custom code
    ≤ ·°‚≤·__ __Open Mailbox Default code Custom code
    ≤ ·°⁄≤·__ __Call For wardDefault code Custom code
    ≤·°›≤·__ __Tr a n s f e rDefault code Custom code
    ≤·°fl≤·__ __ 
    Intercepts a caller who is listening to your mailbox greeting or 
    leaving a message.
    You can program a feature code to a memory button with an 
    indicator on your display telephone.
    If you program the Interrupt feature to a memory button:
    While a caller is listening to your mailbox greeting or 
    leaving a message, the indicator (º or Ω) flashes for the 
    Interrupt button.
    Press the Interrupt button to retrieve the call.
    To program a memor y button for the Interrupt feature:
    1. Press ≤ •‹.
    2. The display shows  Program Features.
    3. Press a memory button with an LCD indicator.
    4. Press ≤ and then enter the feature code that you want to 
    program.
    5. The display shows Programmed, then ends the session.
    Record a telephone call and store the recorded call in your 
    mailbox. Before you activate the Call Record feature, ask the 
    parties on the call for permission to record it.
    The System Administrator must enable the Call Record feature. 
    In some areas Call Record is not available as it contravenes 
    local laws.
    For more information about all the CallPilot features, refer to 
    the CallPilot Reference Guide. This guide explains in detail:
    InterruptDefault code Custom code
    ≤·°‡≤·__ __Call RecordDefault code Custom code
    ≤·°·≤·__ __Other featuresAutomated Attendant
    Alternate extensions
    Alternate language
    Call Screening
    Company Directory
    Message options
    Outbound Transfer
    Off-premise Message Notification
    Replying to a message
    Target Attendant
    Transferring calls
     
    Retrieving a deleted message
    You can retrieve an deleted message if you are still in a CallPilot session. A deleted message remains in your mailbox until you end 
    your current CallPilot session.
    After you delete a message, the number of new or saved messages shown on the display decreases by one.
    If the display shows 0 new 0 saved, you can play and retrieve your deleted message. Press PLAY
     or ¤ to listen to your deleted 
    messages.
    When you play your deleted message, you have the option to save it. If you end the current session without saving the deleted
    message, it is permanently deleted from your mailbox.
    Play messagesSend messages
     Mailbox Administration
    Listen to New Messages
    ¤
    Record Message
    ‹
    Listen to Saved Messages
    fl
    Replay ⁄⁄
    °
    Skip
    Backward
     ⁄*
    Skip to 
    End ‹‹*
    ‡‡
    ••*
    Return to 
    Main Menu
    Save
    Message
    * Applies only when message is playing.
    Pause/
    Continue
     ¤*
    Skip
    Forward
     ‹*
    Previous
    Message
     ›
    Forward
    Copy
     fi
    Next
    Message
     fl
    Message
    Envelope
     ‡
    Delete
    Message
     °
    Reply to
    Message
     ·
    From your display telephone
    enter ≤ ·°⁄.Follow the voice prompts or the button options on your 
    display telephone to open your mailbox.
    From an outside tone dial telephone, dial your 
    company’s telephone number.When CallPilot answers, press •• and follow 
    the voice prompts to open your mailbox.
     
     Mailbox Administration
    Listen to New Messages
    ¤
    Record Message
    ‹
    Listen to Saved Messages
    fl
    °
    £
    End Recording
    Replay
     ⁄
    Enter Mailbox Number
    Delivery
    Options
     ‹
     £Send
    Add
    Recipients
     ›  
     ¤
    Erase
     £
    Accept
      ⁄Certified
    ¤
     ‹
     ›
    Urgent
    Private
    Timed
    Delivery
    From your display telephone
    enter ≤ ·°⁄.Follow the voice prompts or the button options on your 
    display telephone to open your mailbox.
    From an outside tone dial telephone, dial your 
    company’s telephone number. When CallPilot answers, press •• and follow 
    the voice prompts to open your mailbox. 
    						
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