Nortel Call Pilot Quice Reference Card Guide

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This card is for subscribers with display telephones that use the 
Norstar Voice Mail interface.Mailbox initializationYou must initialize your mailbox to receive and store messages.
To initialize and open your mailbox for the first time:
1. Press ≤


on your display telephone.
2. Press 

 (default password) and press 


 or 

.
3. Choose a password from four to eight digits long that does not 
start with zero. Enter your new mailbox password and press 


 or 

.
4. Enter your new mailbox password again and press 


 or 

.
5. At the tone, record your name in the Company Directory.
6. Press 

 to end the recording. Press 

 to accept the
recording.
7. Press ® to end the session.
Now you are ready to record your personal mailbox greetings and 
to use the CallPilot features described in this card.
Note:
If you do not record any personal greetings, your 
Company Directory name plays to callers who reach your 
mailbox.
Introduction
CallPilot Quick Reference CardNorstar Voice Mail interface
© 2002 Nortel Networks
P0919418 03
Printed in Canada
New
MessagesRecord
Messages
There are three types of Personal mailbox greetings: Primary, 
Alternate and Personalized.Primar y mailbox greetingIs your everyday mailbox greeting. In this greeting include your 
name, mailbox number and a brief message explaining to callers 
that you are unable to answer their calls.Alternate mailbox greeting Is a special greeting for times when you are away from the office 
or on vacation.Personalized mailbox greetingUp to three Personalized mailbox greetings are available when 
your company subscribes to Caller ID (CLID) services from your 
local telephone company.
A Personalized mailbox greeting plays to callers based on the 
caller’s telephone number. CallPilot recognizes the assigned 
incoming telephone number and plays the Personalized mailbox 
greeting.
Use the Mailbox commands illustration as a guide when you 
record your greetings.Recording Tips Use your handset, not the Handsfree feature.
 Speak clearly and at a pace that is easy to understand.
After you record Primary and Alternate greetings, you must select 
a greeting to play. If you do not select a greeting, the Primary 
greeting plays automatically.
If you choose the Alternate mailbox greeting, you are asked 
whether the mailbox accepts messages. If you choose 
 (yes) your 
mailbox receives messages in the normal way.
If you choose 
 (no):
 Messages cannot be left in your mailbox.
 The Alternate mailbox greeting takes precedence over all 
other greetings.
Personalized greetings will be played for up to three specific 
external telephone numbers instead of the Primary or Alternate 
greetings.
Use the Mailbox commands illustration as a guide when you 
choose a greeting. 
Change your mailbox password every 30 days. Your mailbox 
password keeps your voice messages private and confidential.
Choose an uncommon password (not 1111 or 1234) that is from 
four to eight digits long and does not start with zero.
Use the Mailbox commands illustration as a guide when you 
change your password.
Mailbox greetingsSelect a mailbox greetingAbout your mailbox password 
 Mailbox commands
Mailbox 
Administration
Listen to New 
Messages

Record 
Message

Listen to Saved 
Messages
	
Company
Directory
Greetings and
Call Forward
Options

Change
Password


Target
Attendant

Off-Premise
Message
Notification
	
Outbound
Transfer 
Options
Return to
Main 
Menu


Record Greetings


Primary

Alternate

Personalized 

Choose Greeting

Alternate
Primary

Call Forward
From your display telephone
enter ≤ 
.Follow the voice prompts or the button options on your 
display telephone to open your mailbox.
From an outside tone dial telephone, dial your 
company’s telephone number.When CallPilot answers, press  and follow 
the voice prompts to open your mailbox.
CallPilot voice prompts tell you which dialpad button to press 
for CallPilot options.On one line display telephones: The voice prompt plays immediately.
 Use the dialpad only to enter a command.
 If you know the corresponding dialpad number for the 
option you want, you can press it any time during the voice 
prompt.
Press 

 on the dialpad to interrupt a voice prompt.
Press 

 to return to the previous display prompt.
 If you do not choose an option after five seconds, the voice 
prompt replays the options.
 If you do not choose an option, the CallPilot session ends.
 On two line display telephones: Use the display button or the dialpad to enter a command.
 The voice prompt plays after a five second delay.
 When there are more than three options, or you do not know 
what the options are, wait for the voice prompt to state the 
options.
Press 

 on the dialpad to interrupt a voice prompt.
 If you do not choose an option after five seconds, the voice 
prompt replays the options.
Example of a two line displayMake sure you are familiar with how to operate display 
telephones. Refer to your Telephone User Card.CallPilot voice prompts
	

  
 Display command line
Display button  options
Display buttons
Mailbox
CommandsSaved
Messages 
						

							Press ≤ 


on your display telephone to record and send 
a message directly to a mailbox without calling the extension 
number.
Press ≤ 


on your display telephone to access your 
mailbox menus.
Refer to the Mailbox commands illustration in this card to review 
your mailbox menus.
Press
≤



on your display telephone to forward calls 
directly to your mailbox.
To set up Call Forward remotely:
1. Use a tone dial telephone to call your company’s telephone 
number. Wait for CallPilot to answer.
2. While your greeting plays press 

.
3. Enter your mailbox number and password, then press 

.
4. Press 

 and then press 

.
5. Press 

 to enable or disable Call Forward.
6. Press 

 to enable or disable Call Display.
7. Replace the handset to end the session
.
Transfer a call from your display telephone directly to a mailbox.
To transfer a call to a mailbox from your telephone:
1. Press ≤

	
.
2. Enter the mailbox number
.
3. Wait until the display shows 



 before you 
use other features
.
Leave a Message Default code Custom code
≤ 


≤


Open Mailbox Default code Custom code
≤ 


≤


Call For wardDefault code Custom code
≤



≤


Tr a n s f e rDefault code Custom code
≤

	
≤


 
Intercepts a caller who is listening to your mailbox greeting or 
leaving a message.
You can program a feature code to a memory button with an 
indicator on your display telephone.
If you program the Interrupt feature to a memory button:
 While a caller is listening to your mailbox greeting or 
leaving a message, the indicator (


orΩ) flashes for the 
Interrupt button.
Press the Interrupt button to retrieve the call.
To program a memor y button for the Interrupt feature:
1. Press ≤ 

.
2. The display shows  

.
3. Press a memory button with an LCD indicator.
4. Press ≤ and then enter the feature code that you want to 
program.
5. The display shows 

, then ends the session.
Record a telephone call and store the recorded call in your 
mailbox. Before you activate the Call Record feature, ask the 
parties on the call for permission to record it.
The System Administrator must enable the Call Record feature. 
In some areas Call Record is not available as it contravenes 
local laws.
For more information about all the CallPilot features, refer to 
the CallPilot Reference Guide. This guide explains in detail:
InterruptDefault code Custom code
≤


≤


Call RecordDefault code Custom code
≤



≤


Other features Automated Attendant
 Alternate extensions
 Alternate language
 Call Screening
 Company Directory
 Message options
 Outbound Transfer
 Off-premise Message Notification
 Replying to a message
 Target Attendant
 Transferring calls
 
Retrieving a deleted message
You can retrieve an deleted message if you are still in a CallPilot session. A deleted message remains in your mailbox until you end 
your current CallPilot session.
After you delete a message, the number of new or saved messages shown on the display decreases by one.
If the display shows 




, you can play and retrieve your deleted message. Press 

 or 

 to listen to your deleted 
messages.
When you play your deleted message, you have the option to save it. If you end the current session without saving the deleted
message, it is permanently deleted from your mailbox.
Play messagesSend messages
 Mailbox Administration
Listen to New Messages

Record Message

Listen to Saved Messages
	
Replay

Skip
Backward
*
Skip to 
End*



*
Return to 
Main Menu
Save
Message
* Applies only when message is playing.
Pause/
Continue
*
Skip
Forward
*
Previous
Message


Forward
Copy

Next
Message
	
Message
Envelope


Delete
Message

Reply to
Message


From your display telephone
enter ≤ 
.Follow the voice prompts or the button options on your 
display telephone to open your mailbox.
From an outside tone dial telephone, dial your 
company’s telephone number.When CallPilot answers, press  and follow 
the voice prompts to open your mailbox.
 
 Mailbox Administration
Listen to New Messages

Record Message

Listen to Saved Messages
	


End Recording
Replay

Enter Mailbox Number
Delivery
Options

Send
Add
Recipients

  

Erase

Accept
Certified




Urgent
Private
Timed
Delivery
From your display telephone
enter ≤ 
.Follow the voice prompts or the button options on your 
display telephone to open your mailbox.
From an outside tone dial telephone, dial your 
company’s telephone number. When CallPilot answers, press  and follow 
the voice prompts to open your mailbox.