Nortel Bcm 2 0 Attendant Console Instructions Manual
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Index 91 Enterprise Edge 2.0 Attendant Console User Guide P0911960 Issue 02 Making a call from the attendant’s extension 59 Managing calls using telephone display buttons 60 Menu bar 25 using 28 Menus available from the main window 25 My Extension 18 My extension rings 21 N Name box 36, 40, 66 Networked model 86 New Caller button 65 New Name button 41 Note 27 O Off-hook 42 One Month button 77 One Week button 77 On-hook 42 Options 29 Options dialog box 16, 18 Selected tab 22 Orange Loop button 34 Out button 18 Overflow attendant 12, 19 P Page button 38 Park 31 Park/Page button 35 Parked calls box 52 Parking calls and paging employees 51 Parking, holding and screening calls 51 Part-time main attendant 18 Paste 28 Period list box 77 Person status icon 42 Phone box 40 Placing and retrieving calls on Hold 54 Postal Code of an employee 40 R Record Number box 40 Red Loop button 34 Redirect calls to 18, 19 Release 31 Release button 35 Reports 29 All button 78 calls by customers 75 calls to employees 75Customer/Employee button 78 Database box 76 extension directory 76 generating 75 Information list box 76 Select button 78 Reports window 76 using 76 Resetting the Full tab view 70 Restore minimized Attendant Console screen when 22 Restoring Attendant Console window 22 Right-click capability 10 using 10 Ringing 34 Ringing Assigned Extension 34 S Save button 41 Screen Transfer 30 Screening calls 55 Search by department 69 Search for an individual 70 Selected extensions box 22 Selected tab Directory list 22 Options dialog box 22 Selected tab view 42 Shared system 86 Standalone model 87 Starting the Client component 15 State/Province box 40 Status Bar 27, 29 Status box 27 T Take button 21 Target box 37 finding an extension and moving it to 47 Target extension 87 Target menu 32 Telephone display buttons Assist 61 Hold 60 IntAct 61 Join 61 Next 60 Talk 60 VM 61 telephone status icon call forward 42 do not disturb 42 off-hook 42 on-hook 42
92 Index Enterprise Edge 2.0 Attendant Console User Guide P0911960 Issue 02 Tip of the Day dialog box 16, 33 Title bar 25 Toolbar 26, 29 using 33 Tools 22 Tools menu 29 Transfer menu 30 Transfer Options 23 Transfer Paste 28 Transfer to Target 30 Transfer to VMail 30 Type box 40 Types of attendant setups 17 U Using the menu bar 28 V View menu 29 View Parked button 34 View Parked Calls 53 Visual call announcing 12 VM Transfer button 23 Voice Call 32, 34 Voice Call button 55 Voice Mail Box 41 W Window 25 Z ZIP/Postal Code box 40