Nokia Lumia 920 User Guide

							Delete an app from your phone 
You can remove installed apps that you no longer  want to keep or use, to increase the amount of available memory. 
1.  On the start screen, swipe left to the apps menu. 2.  Tap and hold the app, and tap uninstall. You may not be able to remove some apps. 
If you remove an app, you may be able to reinstall wi thout buying again, as long as the app is available in Store. 
If an installed app depends on a removed app, the installed app may stop working. For details, see the user documentation of the installed app.
Copy content between your phone and computer
Copy photos, videos, music, and  other content created by you between your phone and computer. 
If your computer is a Mac, install the Windows Phone app from the Mac App Store.
1.  Connect your phone to a compatible computer with a compatible USB cable. 
Your phone is shown as a separate drive on the computer. 
2.  On your computer, select the phone. 3.  Drag and drop items from your phone to the computer or from your computer to the phone.
Tip: If your computers operating system is Windows 7 or Windows 8, you can also use the Windows Phone app. Windows 8 installs the  app automatically. With Windows 7, you can download it from  www.windowsphone.com.
Security
Learn how to protect your phone, and to keep your data secure.
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							Set your phone to lock automatically 
Want to protect your phone against unauthorized  use? Define a security code, and set your phone to lock itself automatically when youre not using it. 
1.  On the start screen, swipe left, and tap  Settings > lock screen. 2.  Switch password to On , and type in a security code (at least 4 digits). 3.  Tap Require a password after, and define the length of time after which the phone is locked automatically. 
Keep the security code secret and in a safe place se parate from your phone. If you forget the security code, and cannot recover it, or you enter the wrong code too many times, your phone will require service. Additional charges may apply, and all the personal data in your phone may be deleted. For more information, contact Nokia Care or your phone dealer. 
Unlock your phone Press the power key, drag the lock screen up, and type in your security code. 
Use your phone when its locked 
You can use certain features of your phone when it  is locked, without having to enter the security code. 
To wake up your phone, press the power key.
Open the camera Press and hold the camera key. 
Change how incoming calls are notified Press the volume keys, and tap , , or .
Pause or resume music, or skip to another song Use the music player controls displayed at the top of the screen. 
Change your PIN code 
If your SIM card came with a default PIN code , you can change it to something more secure. 
1.  On the start screen, swipe left, and tap  Settings. 2.  Swipe to applications. 3.  Tap change SIM PIN. 
The PIN code can be 4-8 digits. 
Find your lost phone 
Misplaced your phone, or afraid its stolen? Use find my phone to locate your phone, and lock or delete all data from it remotely. 
You need to have your Microsoft account on your phone.
1.  On your computer, go to www.windowsphone.com. 2.  Sign in with the same Microsoft account as on your phone. 3.  Select find my phone. 
You can:
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							• Locate your phone on a map • Make your phone ring, even if silent mode is switched on• Lock your phone, and set it to show a message, so it can be returned to you • Delete all data from your phone remotely 
The available options may vary.
Access codes
Ever wondered what the different codes on your phone are for? 
PIN code 
(4-8 digits) 
This protects your SIM card against unauthorized use or is required to access somefeatures. 
You can set your phone to ask for the PIN code when you switch it on. 
If not supplied with your card or you forget the code, contact your network service provider. 
If you type in the code  incorrectly three times in a row, you need to unblock the code with the PUK code. 
PUK This is required to unblock a PIN code. 
If not supplied with your SIM card, contact your network service provider. 
Security code (lock code, password) 
(min. 4 digits) 
This helps you protect your phone against unauthorized use. 
You can set your phone to ask for the lock code that you define. 
Keep the code secret and in a safe place, separate from your phone. 
If you forget the code and your phone is locked, your phone will require service. Additional charges may apply, and all the personal data in your phone may be deleted. 
For more information, contact Nokia Care or your phone dealer. 
IMEI This is used to iden tify valid phones in the network. The number can also be used to block,for example, stolen phones. You may also need to give the number to Nokia Care services. 
To view your IMEI number, dial  *#06#.
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							The personal unblocking key (PUK) code and the universal personal unblocking key (UPUK) code (8 digits) are required to change a  blocked PIN code and UPIN code, respectively. This code is not supplied with the SIM card. Contact your  local service provider for the codes.
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							Help and support
When you want to learn more about your phone, or if youre unsure how your phone should work, there are several support channels for you to check.
To help you get the most out of your phone, you can explore  www.nokia.com/support. 
There you can find: 
• Troubleshooting info • Discussions • News on apps and downloads• Software update info • Further details about features and techno logies, and the compatibility of devices and accessories 
For support videos, go to  www.youtube.com/NokiaSupportVideos. 
If your phone isnt responding Do the following: 
• Press and hold the volume down key and power key at the same time for about 10 seconds. The phone switches off. To switch your phone back on, press and hold the power key. • Update your phone software. • Reset your phone. This restores the factory  settings, and erases all your personal content, including apps youve purchased and download ed. On the start screen, swipe left, and tap Settings > about > reset your phone. 
If your issue remains unsolved, contact your network service provider or Nokia for repair options. Before sending your phone for repair, always back up  your data, as all personal data in your phone may be deleted.
Tip:  If you need to identify your phone, to view the unique IMEI number of the phone, dial *#06# .
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							Find your phone label
If you need to call Nokia Care or your service provider, you need specific information listed on your phone label. 
The phone label is under the SIM holder.
To open the SIM holder, push the SIM door key into  the hole until the holder is released, and pull the holder out. 
To see the phone label tray, put the door key into the hole on the side of the tray, and pull the tray out.
The label contains the model number, as well as  other important information about your phone.
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							Product and safety information
Network services and costs
You can only use your device on the LTE 700 (17), 1700/2100 (4); WCDMA 850 (5), 900 (8), 1900 (2), 2100 (1); and GSM 850 (5), 900 ( 8 ) ,  1 8 0 0  ( 3 ) ,  1 9 0 0  ( 2 )  M H z  n e t w o r k s .  S u p p o r t  f o r  L T E  n e t w o r k s  m a y  h a v e  b e e n  d i s a b l e d  o n  y o u r  d e v i c e  d e p e n d i n g  o n  y o u r  c o u n t r yor service provider. You need a subscription with a service provider. 
Using some features and downloading content require a network  connection and may result in data costs. You may also need to subscribe to some features.
Take care of your device
Handle your device, battery, charger and accessories with ca re. The following suggestions help you protect your warranty coverage. 
• Keep the device dry. Precipitation, humidity, and all types of liquids or moisture can contain minerals that corrode electroni c circuits. If your device gets wet, let the device dry. • Do not use or store the device in dusty or dirty areas.• Do not store the device in high temperatures. High  temperatures may damage the device or battery. • Do not store the device in cold temperatures. When the device warms to its normal temperature, moisture can form inside the device and damage it. • Do not open the device other than as instructed in the user guide.• Unauthorized modifications may damage the device  and violate regulations governing radio devices. • Do not drop, knock, or shake the device. Rough handling can break it. If you believe the battery or charger is damaged, take it to a service center for inspection before continuing to use it. • Only use a soft, clean, dry cloth to clean the surface of the device.• Do not paint the device. Paint can prevent proper operation.• Keep the device away from magnets or magnetic fields.• To keep your important data safe, store it in at least two se parate places, such as your device, memory card, or computer, or write down important information. 
During extended operation, the device may feel warm. In most cases, this is normal.  To avoid getting too warm, the device may automatically slow down, close apps, and if necessary, switch itself off.  If the device is not working properly, take it to the nearest authorized service facility. Recycle 
Always return your used electronic products, batteries, and packaging materials to dedicated collection points. This way you help prevent uncontrolled garbage disposal and promote the recy cling of materials. Check how to recycle your Nokia products at  www.nokia.com/recycling. 
For more info on recycling, see “Mobile Phone Recycling Explained in 2 Minutes”  www.youtube.com/watch?v=jD5yLicr6Js.
About Digital Rights Management
When using this device, obey all laws and respect local customs, privacy and legitimate rights of others, including copyrights. Copyright protection may prevent you from copying, modify ing, or transferring photos music, and other content. 
Digital rights management (DRM) protected content comes with an associated license that defines your rights to use the content. With this device you can access content protected with WMDRM 10 . If certain DRM software fails to protect the content, content owners may ask that such DRM softwares ability to access new  DRM-protected content be revoked. Revocation may also prevent renewal of such DRM-protected content already in your device.  Revocation of such DRM software does not affect the use of content protected with other types of DRM  or the use of non-DRM-protected content. 
If your device has WMDRM-protected content, both the licenses an d the content are lost if the device memory is formatted. You may also lose the licenses and the content if the files on your  device become corrupted. Losing the licenses or the content may limit your ability to use the same content on your devi ce again. For more info, contact your service provider. 
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							Windows Phone software license terms
The software in this device includes software licensed by Nokia from Microsoft Corporation or its affiliates. To access the Windows Phone software license terms, select  Settings  > about . Please read the terms. Please note that by using the software, you accept the terms. If you do not accept the terms, do not use the device or software. Instead contact Nokia or the party fro m which you purchased the device to  determine its return policy.
Battery and charger info
Your device has an internal, non-removable, rechargeable battery. Do not attempt to remove the battery, as you may damage the device. To replace the battery, take the device to the nearest authorized service facility. 
Charge your device with AC-50U (used with CA-190 cable) charger. Third-party chargers that comply with the IEC/EN 62684 standa rd, and that can connect to your device micro USB connector, may also be compatible. 
The battery can be charged and discharged hundreds of times, but  it will eventually wear out. When the talk and standby times are noticeably shorter than normal, to replace the battery,  take the device to the nearest authorized service facility. Only use the battery with a charging system that has been qual ified with the system per CTIA Certification Requirements for Battery System Compliance to IEEE 1725. 
The phone shall only be connected to CTIA certified adapters, products that bear the USB-IF logo, or products that have completed the USB-IF compliance program.
Battery safety
Note:  The battery in your device is non-removable, so refer to the battery-related statements as applicable to your device. 
To unplug a charger or an accessory, hold and pull the plug, not the cord. When your charger is not in use, unplug it. Do not leave a fu lly charged battery connected to a charger, as overcharging may shorten the battery’s lifetime. If left unused, a fu lly charged battery will lose its charge over time. 
Always keep the battery between 15°C and 25°C (59°F and 77°F). Extreme temperatures reduce the capacity and lifetime of the battery. A device with a hot or cold battery may not work temporarily. Do not dispose of batteries in a fire as they may explode. Ob ey local regulations. Recycle when possible. Do not dispose as household garbage. Do not dismantle, cut, crush, bend, puncture, or otherwise damage the battery in any way. If a battery leaks, do not let liquid touch skin or eyes. If this happens, immediately flush the affect ed areas with water, or seek medical help. Do not modify, attempt to insert foreign objects into the battery, or immerse or expose  it to water or other liquids. Batteries may explode if damaged. 
Use the battery and charger for their intended purposes only. Impr oper use, or use of unapproved or incompatible batteries or chargers may present a risk of fire, explosion, or other hazard, and may invalidate any approval or warranty. If you believe th e battery or charger is damaged, take it to a service center befo re continuing to use it. Never use a damaged battery or charger. Only use the charger indoors.
Additional safety information
Make an emergency call
1.  Make sure the phone is switched on. 2.  Check for adequate signal strength. You may also need to do the following: 
• Put a SIM card in the device, if supported by your device. • Switch off the restrictions in your phone, such as ca ll restriction, fixed dialing, or closed user group. •Make sure  airplane mode is not switched on. • If the phone screen and keys are locked, unlock them. 
3.  Press . 
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							4. Select . 5.  Select . 6.  Enter the official emergency number for your present location. Emergency call numbers vary by location. 7.  Select call. 8.  Give the necessary info as accurately as possible. Do not end the call until given permission to do so. When you switch your phone on for the first time, you are aske d to create your Microsoft account and set up your phone. To make an emergency call during the account and phone setup, tap  emergency call.Important: Activate both cellular and internet calls, if your phone supports internet calls. The phone may attempt to make emergency calls both through cellular networks and through your internet call service provider. Connections in allconditions cannot be guaranteed. Never rely solely on an y wireless phone for essential communications like medical emergencies.
Small children
Your device and its accessories are not toys. They may contain small parts. Keep them out of the reach of small children.
Medical devices
Operation of radio transmitting equipment, including wireless ph ones, may interfere with inadequately shielded medical devices function. Consult a physician or the medical devices manufacturer  to determine if it is adequately shielded from external radio energy.
Implanted medical devices
To avoid potential interference, manufacturers of implante d medical devices recommend a minimum separation of 15.3 centimeters (6 inches) between a wireless device and th e medical device. Persons who have such devices should: • Always keep the wireless device more than 15.3 centimeters (6 inches) from the medical device. • Not carry the wireless device in a breast pocket. • Hold the wireless device to the ear opposite the medical device. • Turn the wireless device off if there is any reason to suspect that interference is taking place. • Follow the manufacturer directions for the implanted medical device. If you have any questions about using your wireless device with  an implanted medical device, consult your health care provider.
Accessibility solutions
Nokia is committed to making mobile phones easy to use for all individuals, including those with disabilities. For more information, visit the Nokia website at  www.nokiaaccessibility.com .
Hearing
Warning: When you use the headset, your ability to hear outside sounds may be affected. Do not use the headset where it can endanger your safety. This device has been tested and rated for use with hearing aids  for some of the wireless technologies used in this device. However, there may be some newer wireless technologies used in this device that have not yet been tested for use with hearing aids. It i s important to try the different features of this device thoroughly and in different locations, using your hearing aid or cochlea r implant, to determine if you hear any interference. Consult your  service provider about its return and exchange policies and for information on hearing aid compatibility. 
Some wireless devices may interfere with some hearing aids.
Your device complies with FCC rules on hearing aid compatibility.  These rules require an M3 rating or higher. The M value of your device is marked on the device sales package. To determine the  M-rating of your hearing aid and compatibility with this device, consult your hearing health professional. Fo r more info about accessibility, go to www.nokiaaccessibility.com. 
To use a telecoil-equipped hearing aid with this device, activate  the hearing aid (T switch) and the device telecoil. The sound quality depends on the type of your hearing aid. 
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							Nickel
The surface of this device is nickel-free.
Protect your device from harmful content
Your device may be exposed to viruses and other harmful content. Take the following precautions: 
• Be cautious when opening messages. They may contain malicio us software or otherwise be harmful to your device or computer. • Be cautious when accepting connectivity requests, browsing the internet, or downloading content. Do not accept Bluetooth connections from sources you do not trust. • Only install and use services and software from sources that  you trust and that offer adequate security and protection. • Install antivirus and other security software on your device  and any connected computer. Only use one antivirus app at a time. Using more may affect performance and  operation of the device and/or computer. • If you access preinstalled bookmarks and links to third party  internet sites, take the appropriate precautions. Nokia does not endorse or assume liability for such sites.
Operating environment
This device meets radio frequency exposure guidelines in the no rmal use position at the ear or at least 1.5 centimeters (5/8 inch) away from the body. Any carry case, belt clip, or hold er for body-worn operation should not contain metal and should position the device the above-stated distance from your body. 
The sending of data files or messages requires a quality netw ork connection and may be delayed until such a connection is available. Follow the separation distance  instructions until the sending is completed. 
Parts of the device are magnetic. Metallic materials may be attracted to the device. Do not place credit cards or other magneti c storage media near the device, because information stored on them may be erased.
Vehicles
Radio signals may affect improperly installed or inadequately sh ielded electronic systems in vehicles. For more info, check with the manufacturer of your vehicle or its equipment. 
Only qualified personnel should install the device in a vehicle.  Faulty installation may be dangerous and invalidate your warranty. Check regularly that all wireless device equipment in your ve hicle is mounted and operating properly. Do not store or carry flammable or explosive materials in the same compartment as the  device, its parts, or accessories. Do not place your device or accessories in the air bag deployment area.
Potentially explosive environments
Switch your device off in potentially explosive environments, su ch as near gas station pumps. Sparks may cause an explosion or fire resulting in injury or death. Note re strictions in areas with fuel; chemical plants; or where blasting operations are in progress. Areas with a potentially explosive environment may not be cl early marked. These usually are areas where you are advised to switch your engine off, below deck on bo ats, chemical transfer or storage facilities, and where the air contains chemicals or particles. Check with the manufacturers of vehicles using liquef ied petroleum gas (such as propane or butane) if this device can be safely used in their vicinity.
Certification information (SAR)
This mobile device meets guidelines for exposure to radio waves. 
Your cellular phone is a radio transmitter and receiver. It is  designed not to exceed the limits for exposure to radio waves recommended by international guidelines. These guidelines were  developed by the independent scientific organization ICNIRP and include safety margins designed to assure the prot ection of all persons, regardless of age and health. The exposure guidelines for cellular phone employ a unit of me asurement known as the Specific Absorption Rate or SAR. The SAR limit stated in the ICNIRP guidelines is 2.0 watts/kilogra m (W/kg) averaged over 10 grams of tissue. Tests for SAR are conducted using standard operating positions with the device transmitting at its highest certified power level in all tested frequency bands. The actual SAR level of an operating device  can be below the maximum value because the device is designed to use only the power required to reach the network. That amou nt changes depending on a number of factors such as how close you are to a network base station. 
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