Nitsuko Nvm-2002 Voice Mail With Automated Attendant Quick Reference Guide To Guest Management For System Administrators

							17526QRA01
with Hotel/Motel
Voice Mail with Automated Attendant
Quick Reference to Guest Management
for System Administrators
QRACOV.QXD  5/2/97 10:28 AM  Page 1    (Black plate) 
						

							NVM-2002 with Hotel/Motel
 Voice Mail with Automated Attendant
Quick Reference to Hotel Guest Management
for System Administrators
Using Guest Management Options
Calling a System
Administrator (SA)
MailboxFrom any ext:  Get intercom dial tone z Dial Voice Mail master
extension no. (If you hear, Please enter your security code,
dial *) 
z Dial SA Mailbox no. z Dial security code.
From outside the hotel:
  Call Voice Mail telephone numberz
Dial # during hotel greeting z Dial SA Mailbox no. z Dial security
code
To Check In a Hotel Guest Call System Administrator Mailbox z Press S A z Press G M z
Press C I z Enter the room extension of the guest to be checked
in 
z Follow the voice prompts
The Hotel Guest’s mailbox can now receive messa
ges from
outside callers.
To Check Out a Hotel Guest Call System Administrator Mailbox z Press S A z Press G M z
Press C O z Enter the room extension of the guest to be checked
out 
z Follow the voice prompts
The Hotel Guest’s mailbox can no lon
ger receive messages from
outside callers.  This also erases the mailbox 
greeting, name and
security code (if any) for the mailbox that was checked out.
To use Post Check-Out
Messa
ge Checking for a
particular Hotel Guest (e.
g., to
determine if a Hotel Guest,
who has checked out, has any
messa
ges and then listen to
them)When a Hotel Guest, who has checked out, calls for messa
ges:
z Start to transfer the call to Voice Mail (and dial Voice Mail
master extension no.) 
z Call your SA Mailbox z Press S A z
Press G M z Press M Cz Enter the room extension for post
check-out messa
ge checking z Enter the date the Guest was
checked out 
z Listen for the message count (If the Guest has no
messa
ges, you will hear, There are no messages). Press L to
listen to the messa
ges, or press T and complete the transfer so
that the 
guest who has checked out can listen to the messages
The (former) Hotel Guest can listen to and erase the messa
ges or
call the operator.
To Move a Hotel
Guest’s mailboxCall System Administrator Mailbox z Press S A z Press  G M
z Press M G z Enter room extension to be moved z Enter the
extension number of the new room z Follow the prompts
This option moves the characteristics of a Hotel Guest’s mailbox
(e.
g., messages, greeting, wake-up call) to another mailbox. 
						

							To set a Wake-Up Call for a
Hotel Guest
To cancel or modify the time of
a Wake-Up Call for a particular
room extensionCall System Administrator Mailbox z Press S A z Press G M z
Press W C z Follow prompts for the room extension to receive
the Wake Up Call
Call System Administrator Mailbox
 z Press S A z Press G M z
Press W C z Enter the room extension requiring a canceled or
modified Wake-Up Call.  Listen for prompt stating the Wake-Up
Call is active.  Follow prompts to cancel or modify Wake-Up Call.
Hotel Guests have the ability to set their own Wake-Up Calls
throu
gh their mailboxes.  Your system can be set up so that the
Front Desk’s mailbox receives an ur
gent notice when a Guest
does not answer a Wake-Up Call.  Then, when listenin
g to
messa
ges, a Front Desk attendant hears, Room XXX does not
answer
.  The Wake-Up Call has failed.
To record Wake-Up Call
ANnouncementUse the same steps for recording any Announcement Message:
Call System Administrator Mailbox z Press S A z Press A N z
Follow the voice prompts to record the announcement that plays
for Wake-Up Calls
The Voice Mail has a standard announcement that plays for
Wake-Up Calls (
Hello, this is the Wake-Up Call you
requested.  To activate the Snooze Alarm, press S.  To
ring the hotel operator, press 0.  Otherwise, hang up now
to turn off your Wake-Up Call
.)  Your Voice Mail may be set
up with a Wake-Up Announcement Mailbox that is set for each
Hotel Guest Mailbox.  If it is, the standard Wake-Up Call
Announcement will not play.  You must record the Wake-Up Call
Announcement (which plays in place of the standard
announcement).
To program Hotel Guest List
Mailboxes (allows you to
create Distribution Lists for
Hotel Guests)Call System Administrator Mailbox z Press S A z Press G M z
Press G L z Enter the Distribution Mailbox number z Follow the
prompts to modify the list (addin
g or deleting room extensions on
the list), to hear which room extensions are on the list, or to
remove all room extensions from the list.
A Distribution Mailbox is the mailbox assi
gned to a Distribution
List (which is simply a list of mailboxes).  Distribution Mailboxes
and their correspondin
g Lists are assigned in system
pro
gramming.  See your System Programmer/Installer to see
what Distribution Mailboxes are available to you.
After you put the Hotel Guests on a Distribution List, you can use
R S (Record and Send) to send a messa
ge to all mailboxes on
the list without enterin
g each individual mailbox.  When you are
prompted for the mailbox number to receive your messa
ge, enter
the Distribution Mailbox number. 
						

							To Erase All Messages Call System Administrator Mailbox z Press S A z Press E M z
Follow the prompts
This lets you erase all the messa
ges in a Subscriber, Guest,
Messa
ge Center or Hotel Guest Mailbox.
To Delete a Security Code Call System Administrator Mailbox z Press S A z Press D S z
Follow the prompts
This lets you delete the security code for a Subscriber, Messa
ge
Center, Guest, Announcement, Modem, Fax or Hotel Guest
Mailbox.
Helping Hotel Guests Call Into Voice Mail
The phone system that is installed in your hotel determines how Hotel Guests call into Voice Mail
and log onto their mailbox.  The steps listed below tell how Hotel Guests log onto their mailboxes
from several different phone systems.  You will need this information if a Hotel Guest needs help
when logging onto Voice Mail.
To call a Hotel Guest mailbox:
From a Hotel Guest’s
VS/DS01/DS100
 phone
From Hotel Guest’s 124i/384i
Keyset
From Hotel Guest’s 124i/384i
Sin
gle Line phone
From Hotel Guest’s Portrait
phonePress MSG key (Or, dial *6 if no key) 
z If requested, dial security
code
Press Voice Mail key (Or, press CALL key, dial *8 ) 
z If
requested, dial security code
Dial *8 
z If requested, dial security code
Press SPK 
z Press ICM,  then dial * (Or, just press Mailbox
Lo
gon Key) z If requested, dial security code
4 Forest Parkway, Shelton, CT  06484
TEL:  203-926-5400  FAX:  203-929-0535
Part No. 17526QRA01         April 1997
Issue 1-0Printed in U.S.A
.